I too k my road bike in to be serviced. I was given a date that it would be done. It was not done and the parts had not been ordered. 5 days later, I get the bike back and only half of the service was done. including not tightening all the screws. I almost went flying over my handlebars. I would expect everything to at least be tightened for 200 dollars. I will not go back again. sincerely, long time cyclist read more

My granddaughter had the chain fall off her bicycle. I took it to the Corrales location and Ethan replaced the missing link and put it back on. He also adjusted the seat and the brakes. The repair cost was very reasonable and he did the simple repairs while I waited! Thank you for the quick and kind service. read more

I was shopping for a gravel bike and, with a strong background as a cyclist and former bike shop employee, I went out to see selections of manufacturers I had ridden before. That meant visiting several shops in ABQ. I visited 3 shops (including one where I was in there for 30 minutes without being acknowledged) before walking into Fat Tire-Montaño. I wasn't hardly in the door when Mark, one of the employees greeted me. He gave me enough space to look around. Then Scott, who I actually know from outside of cycling, showed me some serious options and took the time to enthusiastically explain the tech and how it fitted with my needs. And finally Eric the manager, even though he was super busy, took the time to introduce himself and chat cycling. So here's the thing.. A bike is a bike is a bike. The brand you can buy at shop #1 is exactly the same, no matter what shop you purchase at. The key is how the shop treats you, what type of vibe they have, and if you think they're worth having a long term relationship with. In the case of Fat Tire? 100%. This is exactly the type of local bike shop that binds a cycling community. They get it, and I'll be a customer for as long as we're in NM. read more

Javier and the team went above and beyond to get my son and I riding in the Foot Hills of the Sandias. They worked with pricing as only needed bikes for few hours, included tools to remove front tire, stop disc brakes from closing and water bottles. Post ride they even helped with recovery. Needless to say they pulled out all the stops except the brakes or safety. read more

Fat Tire Cycles - Montano - Rental bikes from Fat Tire - Bikes Near Me - Albuquerque, New Mexico

Incorrect information provided for a service order. Was everyone nice otherwise? Yes. Did they do the job? Yes. This is strictly a service and professionalism review. I called on Wednesday, 10/29/25, to discuss service for a walker. I did not get the person's name. Explained the last time it was completed a year ago, there was no charge for my Dad as he was a disabled veteran. Per the owner (as was told to us last year). Further, that since my Dad passed away this year, I am working to donate his equipment to other veterans who may not have access to the needed equipment in his home area of southern CO. I wanted to ensure the equipment is in good order. The VA said they weren't permitted to service the walker. Sometimes the vets can't get in to clinics to get help, and a separate organization helps them for travel and equipment access (aka, this walker). I asked on Wednesday if that fee-free service was still an option? I was told sure, yes, they could accommodate that. Great, ok to bring on Friday? Yes, no problem, shouldn't take too long. Dropped off Friday. Picked up today, was charged a fee. Is a fee fair? Yes. Is it when otherwise quoted as free? No. I also explained that I am a furloughed employee, working without pay, that I can pay but couldn't really afford to do so. In summary, I was expected to pay for the service. Had I known, I would absolutely have waited to see if/when the furlough ends and taken the walker in at that time. This is not miscommunication. This is misleading communication and lacks professionalism. Everyone needs to be delivering the same message. I should not have to collect a list of staff names in order for a business to stand by their commitment. read more

My husband and I had an excellent experience purchasing bikes here. They were very knowledgeable and helpful in making sure we bought bikes that fit us well. Matt Kenny, the store manager, was great to work with. It was such a treat to have him fit us for the bikes and listen to our concerns, and was able to answers all our questions. read more

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I came in from out of town to ride a demo/rental bike for the 47 mile Day Of The Tread bike ride. I reserved a medium Mondraker Dusty R e-gravel bike ahead of time. I'm riding a large e-gravel I bought in March in SoCal. I'm in the middle and can ride medium or large. I brought my own pedals and helmet. Erik and the crew set me up and even supported the ride the next day. One seat adjustment at the sag stop and the bike ride went great! I returned the bike to the new shop off Tramway and they were great to work with too. In all a really good experience with great equipment. Highly recommend a demo/rental if interested. read more

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Do not waste your money here!! My ebike had a flat tire so I brought it here. Someone there (probably a customer) recommended I get the Tannus liner, so I did. Picked up my bike and when I got it home I noticed my kickstand was now missing the foot. Called the shop, they had it, I picked it up. Next flat tire was on the front, so I got the Tannus liner on my front tire. When I picked it up, it was missing the cap for the valve stem. On my second ride with Tannus in both tires, I got another flat on the back tire. Again, took it to the shop. They told me it went flat because there was a gash on the valve stem. They also neglected to reconnect my motor but thankfully they noticed that before I left the shop or they probably would have blamed that on me too. Zero stars, terrible experiences every time read more

Took my gf ebike to get a back flat tire fixed and I thought it was great then it went flat. Took it back and there was a slit by stem. They replaced it but then flat tire again. Not too happy and not taking it back read more

After experiencing hand numbness, when riding my MTB, on the Bosque trail, from Alameda, south, past the Biopark, I visited Fat Tire Cycles, on Montano, to inquire about a bike fit adjustment. Matt helped flip my handlebar stem post and raised by seat height, so that I had the proper knee bend. Before the adjustments, I would start to feel the numbness after about 3 miles, now I can ride for over 10 miles without any need to shake my hands. I was very impressed with my first visit and the complete lack of attempts to upsell me to anything I didn't need. It's nice to know there are still genuinely sincere bike shops willing to earn repeat customer business. Matt also provided some advice on swapping my gravel tires, with tubes, to offroad tubeless tires, to allow for riding on more diverse terrain. I'm happy their new Alameda location is now open, as it's much closer to my home and on the way to/from the Bachechi open space, where I do my Bosque trail rides. read more

I can't say enough good things about Fat Tire! I'm short and have a hard time finding a bike to fit me. I went to the Montano location 3 years ago and they knew exactly what I needed and fit the bike to me perfectly. I just had a tune up done at the Tramway location and they went above and beyond to make sure the bike was comfortable and properly fitted to me. Thanks so much! read more

Awesome people at this local spot. They completely went out of their way checking inventory for me and patiently educating this novice on bike care as I picked out a gift for my husbands Birthday. Thanks guys for making me feel confident in this gift and how to use all the goodies. I know he will LoVE it! read more

My wife and I purchased two bikes last week at Fat Tire Cycles. Initially thought about going to Costco to look for bikes. Wife said, let's support something local and Googled local bicycle shops in our area, top of the list was Fat Tire. We were greeted immediately after walking in by Matt, and told him what we were looking for. Inside of 30 minutes we were purchasing two new bicycles. He recommended riding them for a week and bring him back in for adjustments if needed. Did that today and are so impressed with the service provided by Matt and the entire team in the shop. When n the market for a bicycle, we highly recommend Fat Tire on Montano next to Trifecta Coffee. Support local. Eric and Matt!! read more

Good customer service!! I bought E-bike. We always fixed bike at here. I love this place. read more

Fat Tire Cycles - Montano - Bikes Near Me - Albuquerque, New Mexico

Stopped in to see about getting help for our Kuat rack that broke. Clint came out and actually was able to fix the rack and explained how it worked so we have a better understanding! He was so kind and helpful! We'd absolutely return to Fat Tire Cycles! Thank you Clint!! read more

Fat Tire Cycles - Montano - Signage - Bikes Near Me - Albuquerque, New Mexico

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The little things matter : from greeting you once you enter their front door, to the immediate and genuine, 'how may I help you?'.... as a total newbie to biking (and wanting to make sure that the eBay bargain is indeed safe to ride) I felt welcomed and helped and told that there's a 3 week wait for service. This didn't stop the crew to take it back to do a quick look thru and, after 10 minute, deemed that subject bike is, in fact, rideable. No charge but motivated me to schedule a more thorough inspection/ tightening/ etc... for a later date. Highly recommended . read more

Fat Tire Cycles - Montano - Bikes Near Me - Albuquerque, New Mexico

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I have been going to Fat Tire for many years, usually to have some very hard to install tires put on my wheelchair. I recently brought my handcycle there to have an issue with my front fork, wheel and tire sorted out. Eric the owner, personally showed me the issues that were causing the problem and rather than having me leave my bike for a couple of days, which I had expected, he had Mike (big Mike!) the mechanic, do the repairs right on the spot, not only saving me another trip to the shop but allowing me to be back out cycling the next day! Also, they had a replacement tire in stock, an unusual size that most shops would not have, and everything was done at an extremely reasonable cost, less than I had expected. Both Eric and Mike were very helpful, friendly and knowledgeable and the service was top notch! As in the past Fat Tire has never disappointed me! read more

Fat Tire Cycles - Montano - Bikes Near Me - Albuquerque, New Mexico

Very nice and helpful. I came in right before closing wasn't exactly sure what I needed for my shoes. They didn't hesitate to take their time and help me. I will return. read more

I had a minor issue with my road bike brakes, they knew exactly what to do, and fixed it on the spot. Great service!!! read more

Fat Tire Cycles - Montano - Bikes Near Me - Albuquerque, New Mexico

Oh yeah when the gyms shut down I needed to still get a workout in. I had a bike but it was pretty old and not holding up so well with the daily riding. My friend recommended Fat Tire. They were out of bikes but let me know when they'd have some put together. Fat Tire saved my sanity and helped me find the perfect bike. Got me all set up with a water bottle holder, tires and tubes that would help with the thorns out on the Bosque. I later needed some adjustments, they did it at no charge since the bike was new and adjustments come with the territory. This will now be my go to for biking needs. read more

Fat Tire Cycles - Montano - My ride. - Bikes Near Me - Albuquerque, New Mexico

I purchased a Cervelo R3 from these guys back in 2011. Top notch peeps, know their stuff. Here's the BONUS, I have not had to pay for a comprehensive tune up in ten years! My bike is like in new condition in part because of the repair dudes! I highly recommend this enterprise! They treat you like royalty, all you have to do is ride a bike! read more

Replaced and fixed work another bicycle shop in town messed up. Had to drop bike off several days prior, then pick it up. Bc of COVID, I had to make appointment 3 weeks prior. Great experience dropping off. Young man helped take my bike out of my large SUV, wrote down the problems/my complaints. He was masked and very helpful. (Sadly, he was the only employee wearing a mask that day.) The next day, I received a call with an estimate. I approved the repairs and picked up the bike the next day. Turn around for drop off the pick up was 3 days. Pick up was slightly different. Older, gruff man helped me. Zero mask. Wheeled bike out, rang me up. Got me the receipt and thanked me for business. I had to load the bike into my SUV in dress and heels. I managed but not the same experience as check-in. Thus the 4-stars. 5 stars for drop off service and call; 3 stars for pickup. I would come back here for all my bike needs in the future, especially if I got the same young man who helped me on day 1. read more

Nice folks and very knowledgeable. Prices competitive too. Been here a couple times now. Each one a good experience. read more

Dont bother if you want to shop in a clean, organized store with good customer service. Also, they dont seem interested in over 30 somethings. Very little motivation to stop what they are doing and help you. Just go to Trek out of the gate. Way better experience. Prices are the same too. read more

Fat Tire and Matt - really knowledgeable, friendly, good advice, and super timely service. A great bike shop!

Great shop with knowledgeable and friendly staff. A colleague and I dropped in while on a work trip and they took care of us and made sure we could get in a ride on some killer trails while in town. From route recommendations to a solid stock of bikes and gear, Fat Tire is the place to go read more

I don't typically offer reviews, but I enjoyed a truly outstanding experience today in doing business with Fat Tire Cycles of Albuquerque. Long story short, I had been told by another bike shop that my brakes needed to be replaced, not just the pads- the calipers/brakes themselves. I stopped by Fat Tire Cycles to see if they could perhaps get me in sooner than my usual shop. Clint, the mechanic who fixed my brakes front and rear, without an appointment, did so without replacing the calipers. He informed me I only needed pads and some adjustments. He then gave me an unbeatable price I would have never imagined (the labor alone probably should have been more than what I was charged). He even took the time to teach me about my brakes, so I'd know how to prevent it from happening again, while assuring me if it does to come on back whenever I need. Awesome! I most definitely have a new bike shop, for any/all future bike parts and repairs. Thank you Clint! Sincerely, Eric Smith read more

I was in need of bike boxes to ship my bikes across the country. Ali Ward and Matt Jacobsen at the new Corrales location not only hooked me up with pristine boxes but included several shipping fixtures such as padding and axle ends to make sure nothing would get damaged. If these ppl give this kind of service for non customers imagine what they will do for paying customers! Great job! read more

Amazing one on one customer service. Matt was very knowledgeable on what we wanted (electric trike). Would highly recommend Fat Tires bike shop. read more

Every time I do business with them I am so glad I found this shop! The manager seems to genuinely care, and it is reflected in all the employees' can-do attitude. Keep up the great work! read more

I brought my bike in with multiple issues needing fixing and the entire staff was very friendly and helpful. Mike the mechanic fixed up my bike and did an excellent job. read more

I was having issues with flats caused by tube stem separation. They replaced the thorn resistant tube, added slime and permanently fixed the problem. They are always knowledgeable and helpful. I will be buying my next bike from these folks. read more

I ordered a LIV bike Online and had delivered to fat tire cycles not knowing too much about the shop, but it was recommended by my sons' pump track coach. I have had nothing but a phenomenally positive experience, and felt like Matt, the store manager, took great care of me, and he facilitated getting my bike put together the same day upon receiving it, and made sure everything was working perfectly on the bike before I left. He took a lot of time with me and helped me do a few extra upgrades with my bike to make it more to my liking. They have my full trust and confidence, and to know that I can take my bike back there for free tuneups is very reassuring. I will continue to use them for my biking needs and am thankful to have found them! read more

Absolutely a huge fan of this shop and their staff. Had a good experience with each and every person I interacted with. Erik primarily helped me today with my new bike, that I had shipped to the shop and they built. He was extremely helpful, patient and at NO point in time made me feel "stupid" for asking questions or for being a girl in the primarily "boy" world - note this is my very first mountain bike, so I know literally nothing- Would definitely recommend this shop to others!!! read more

Just want to give a shout out to Erik for helping me out this afternoon. My bike needed an emergency repair and he was thoughtful enough to take care of it promptly and provided some additional useful tips. Just goes to show there are good, kind people out there. Thank you! read more

This is my go-to bike shop when I'm in town. The staff is super friendly and knowledgeable! Any time I need a rental, they spec and set me up with a fantastic mtb to hit the nearby trails! Definitely check this place out for all your biking needs. read more

I went into Fat Tire today with a few minor issues with my E-Bike. Clint waited on me fairly quickly. He listened to my issues and immediately repaired, tightened, and addressed each of the issues quickly and efficiently. He was friendly, knowledgable, and super helpful, giving me tips on a few different things to do to keep my bike in top riding shape. In and out in 25 minutes, unloaded and reloaded my bike into my SUV. I would highly recommend this bike shop and it will be our go-to for repairs and bike equipment. Super grateful for today's experience! read more

If you need anything bicycle related go see Eric or Matt, they will take care of you and make sure you leave happy. Great customer service, wide variety of products in stock and a passion for cycling. They took the time to make sure the bike I purchased was right for me and properly fit. Could not be happier! read more

Called a few months before I was planning to visit Albuquerque to get information about renting a bike for a triathlon. Eric was very helpful. He assured me he had a bike for me and would set it up to my liking. When I arrived to pick up the bike Eric was fantastic. He put on my own pedals. He changed the seat to one I found more comfortable. They put the bike rack on the back of my car. I couldn't have asked for better service. Reasonably priced! read more

Fat Tire Cycles - Montano - Bikes Near Me - Albuquerque, New Mexico

Always enjoyed this shop. It's been around the Burque for quite a while from what I understand...and it's sort of the more eclectic shop in town where one can go and find something a little more unique or specialized. Other bike stores in town typically partner up with one or two brands, there you can find an odd assortment of brands and if not, they'll figure out a way to get it for you. The service guys have been there a while too...which is sort of an anomaly in and of itself for the retail side of this industry - it's always hard to find and keep good people so, I'm assuming the owners treat them well which is great to observe. It's a very low-margin, tough/competitive retail market for this industry so...seeing stores like this stick around always makes me want to support them as best I can with my business. read more