This is a 1.5 star review. This Hilton Garden Inn has been a chronic underachiever for several…read moreyears. On a Thursday night at 9PM there were only nine, count'm 9, cars in the parking lot. Restaurant is closed ... and has been mostly closed for two years. Bar is only open Monday, Friday & Saturday. Breakfast? Hampton Inn does a much better job. Essentially pre-cooked egg-like things, sausage links and potatoes, all from the freezer aisle of the grocery. Oranges; no bananas. No bagels. No English muffins. Just white bread and wheat bread. The cereal choices are all sugar-laden kids cereals. Not a single adult cereal offering. No decaf. Clean. WiFi was inop upon 6PM arrival. It started working sometime overnight.

Ac was broken in room, had booked specifically for the indoor pool but when i arrived it was closed…read moreall day to to maintenance. My reservation has "breakfast included" however it was it was an add on of $16 per person.

Do it! It's a good choice. Would love to stay here again and absolutely recommend the hotel. The…read moregiant open atrium was appreciated and the seating was inviting and just down right cute. Overall, the stay exceeded expectations. The staff was amazing, the room was clean, and the bed was beyond comfortable. So happy we chose this location. I was initially hesitant after reading some of the reviews, but I am glad I gave it a try. The first evening, we attended the manager's reception, which was nice, though it could use a little improvement. Let's throw in some cheese. Breakfast was great, especially the custom made omelet with sausage, jalapeños, onion, cheese, and spinach. They had an awesome breakfast spread overall. Really appreciated the early check in (room was ready via the app) and the late checkout. As a Diamond member, I loved the "princess parking" reserved for Hilton Honors Diamond guests but there was plenty of parking overall. Not to take away from anyone's experience, but honestly, this was a great stay so surprised at some of the reviews. If anyone needs a recommendation, we stayed in room 525. I didn't get in the pool but they have a nice pool and fitness center. Maybe next time. It's a good choice. Either dinner at the hotel or dive to a nearby restaurant but friendly staff and a great choice all around.

I visited Embassy Suites by Hilton Cincinnati for the first time in August 2024 with a friend. We…read morecame as fans/spectators to watch a major tennis tournament in Mason, Ohio My hotel stay was a 3.5/5 experience but still an overall good stay. The complimentary ("free") breakfast buffet is solid that includes cold and hot options from omelettes, sausages, cereal, toast, waffles, and tea. I enjoyed the breakfast here on my 2nd day since I arrived in the afternoon on my first day so I missed the continental breakfast on that first day. The only issue at this hotel were the elevators did not work during my 2 day (1 night) stay so take note of that if you have alot of bags to carry. Apparently, their elevators have been out of service for a long time. I didn't mind using the stairs at all but when we arrived to check-in, after a 3.5 hour drive, we were tired and just wanted to use a working elevator. The hallways are long as this is a big hotel so be ready to walk. HOTEL ROOM -- I shared a non-smoking room with my friend that had 2 double beds. We got the tennis discounted rate of $189/night which is a very fair rate. Overall, I had a decent stay over 2 days (1 night) with a buffet-style free breakfast. I recommend this hotel if you are in town for the Cincinnati Masters tennis tournament in Mason or if you're just visiting the city in general. However, the elevators may not work. **** GOAL of 150 reviews in 2024 - 88/150 total reviews in 2024 - 737 total overall Yelp reviews - Reviewed on 29 September 2024

I stayed here recently when I needed a last minute hotel room because of a family member in a…read morehospital nearby. I didn't check in until midnight and was out of the room by 7 a.m. The room was clean, the bathroom spotless and the check in & out quick. There is large variety of breakfast items in the lobby. Coffee, juice, waffles, yogurt, bagels, etc. Overall - it was a decent stay.

I love Hilton but I am dissatisfied with the service here. It is a lot going on in the world and I…read moredon't want to be harsh. I just expect a certain level of customer service especially when being greeted by front desk staff. I wasn't greeted an honors member. I am highly dissatisfied with this establishment. I was looking forward to a great stay with friendly staff. I guess my son and I will stay elsewhere next month. Only two stars bc of service. I know you all can do better. I want to give them another try but iafter I mentioned I was an honors member I was told "yeah only regular and here the staff gave me water and said that's it. If I wasn't here to take my son on a college tour I would have asked for a refund and left.

This has to be one of the best Spring Hill suites for sure. Wonderful customer service-they obliged…read moreto late check out as well. Breakfast had many options. For me it's the cleanliness weights everything else. This property is beyond clean. You see ppl cleaning literally all day. Lovely lobby. 5 stars all the way. I hope the can maintain their standards.

Hotel offers free breakfast and a fitness center. They also have an indoor pool…read more Rooms have a fridge and microwave along with TVs that have streaming services like Netflix, etc. Great location to getting around the city. Check-in was fast. The front desk clerk was polite and friendly!

This has to absolutely been one of the best Marriott properties that I have stayed at ever. The…read moreworkers are extremely welcoming and friendly. The feeling of hospitality is front and center. I attended a business conference, and from the cleanliness of my room, to the quality of the food and menu selection, I was throughly impressed. The selection of toiletries were eco-friendly, and healthy for the body. That really resonated with me. The room was pristine, and felt comfortable upon entering. If I am ever in the greater Cinci area again, I will always consider staying at this location. I was also happy to earn some Bonvoy points. To management, and staff, continue keeping up the great work!

I recently stayed at the SpringHill Suites in Mason, Ohio, and I must express my profound…read moredisappointment with the maintenance of the facility. During my stay, the heating system in my room was not functioning properly, with the thermostat displaying an error code. Despite reporting this issue in person to the front desk, their response was notably indifferent, as if such problems were a common occurrence. Considering the outside temperature was 19 degrees, it felt like taking a shower in a refrigerator. This situation was extremely uncomfortable and unacceptable. It is hard to believe that housekeeping was unaware of this issue. I am so thoroughly dismayed at this point.

Rooms were well appointed and comfortable. TV was not mounted to the wall, unsafe for those…read moretraveling with children. Decent water pressure in shower. There's a parrot in the lobby that's been there over 30 years! Breakfast offered a lot of options. $20 seemed high, so only purchased one day. Orange juice was either bad or spiked with champagne as it was fizzy Nice staff and improvements are being made to property. Convenient location.

I usually don't leave hotel reviews, but I don't want any one else to be surprised. It was clean…read moreand the employees were friendly. But even though the price seems reasonable, it really isn't. The price doesn't include the $19.95 breakfast buffet. The buffet was not as nice as those in equivalent neighboring hotels. There are equivalent hotels charging around $30 less and offering much better buffets for free. They advertise a restaurant for dinner and a bar. Maybe in the past. Oh well, I come to Cincinnati a couple of times a month for doctors appointments. I have stayed in many different hotels and this is the only one I have been greatly disappointed in.

We stayed here for 5 nights as part of a travel baseball tournament. We have stayed in several…read morerooms with the same layout (king bed and pullout couch) but this was one of the better setups. Particularly for our family, I liked having the sink outside the toilet area and the privacy wall between the sleeping areas. The staff were exceedingly courteous. When we made requests for more room supplies, they were very quick and accommodating. At one point, I asked for help getting the pool gate to unlock and someone came out right away to assist me. At the bar, the person making drinks was very nice, and the front desk staff were friendly during check in/out. Despite some other reviews, our room was very clean and the staff were constantly seen cleaning the lobby, hallways, and other guest rooms. The pool is outside, which means it's harder to keep clean, but that kind of comes with the territory. As long as you don't care about a pool, this is a great option for traveling to the Cincinnati area.

Rooms were dirty, area was loud, for sure NOT worth the price I paid…read more My shower head didn't work either.

We had a terrific two night stay and really enjoyed the accomodations. I especially appreciated the…read moremodern shower with 3 sprayers, overhead and two wall units. The room was spacious, clean and had a great aroma. Breakfast was what we come to expect from Hampton. Good Coffee too! Overall a pleasnt stay near shopping, the Cincinnati Zoo & Botanical garden.

Very nice service people, courteous and helpful. Simple, but good breakfast buffet. Price was…read moredecent but I felt deceived and surprised by the daily $10 parking fee.

Traveling as I do I have stayed in Holiday Inn's and Express versions all across the country and I…read morewould put this hotel at or near the top. Why? It is well managed and the staff was amazing for the full week I stayed here. Every time I entered or left the hotel the front desk staff would welcomed you upon arrival and say bye when you left. The first three days had a very sweet your woman who always had a beautiful smile to greet you. It makes a difference to see someone enjoying her job and she was good at it. Wish I got her name to give her some credit. They also had a wonderful woman working the morning breakfast buffet. Another welcoming person with a smile each day. Even the cleaning staff were great. This is a well run hotel with great decisions made on hiring and training. This from a guy who is in the Quality Profession for over 25 years. My room was clean and spotless. The halls smelled new and hotel looked that way. They also have a good size pool. This would be my go to hotel in Cincy area.

The room was good. Clean and ready. They have the ability to skip the housekeeping that I like…read more Staff courteous. Check in quick. I'm fairly sure, however, that the coffee was made from yesterday's grounds and the turkey sausage was cut from a roll of recycled play doh. Don't do breakfast here. It is food only in the mechanical sense. I cannot imagine a worse cup of coffee. They really need to up their breakfast game. I may have slept at a Holiday In Express but I certainly won't eat there.

Pros Nice room…read moreFront desk is super friendly Maintenance guy is a really cool and nice guy (talked with him twice) The breakfast buffet is awesome Cons Toilet ran No wake up call? Unforgivable. I asked for a weird time 810 am. Guy claimed it was set. I worked for five years at a hotel. Only way it can be messed up is if not done intentionally. Signage as far as finding the rooms is really really really bad. Can't set AC unit to keep fan running. I like the white noise. Kinda annoying as this is standard stuff on all other units. FYI I am a IHG gold elite. Stay in Crownes often. Never had one miss a wake-up call.

Let me get started..... At first it was booked online then I walked in and thought ooo this be…read morefancy...... I was wrong. So I get to the the room (there was 2 for the whole fam). I start off by seeing a rip in the current--I ain't no investigator but it looks domestic--next one bed at cigarette burns at first glance. Futher more the other bed had what looks like to be pubic hair and yellow stains. But I wouldn't say this is the worst. No. The worst would be the red--what appeared to be blood--stain, hanging smoke detector, and the broken light. Looking closer--because you know don't judge right away--there was makeup on the head more so this all brought me to the fact this must be a prostitute hotel. Let me tell y'all, I know money be tight but it's never this tight. If you want to keep your life and your dignity sleep at Waffle House.