We had a terrific two night stay and really enjoyed the accomodations. I especially appreciated the modern shower with 3 sprayers, overhead and two wall units. The room was spacious, clean and had a great aroma. Breakfast was what we come to expect from Hampton. Good Coffee too! Overall a pleasnt stay near shopping, the Cincinnati Zoo & Botanical garden. read more

Lovely property in a great part of town. Right across from Kenwood mall with a Condados right underneath the hotel. Very nice. Super close to Montgomery. Positives: Staff were friendly and professional. Our room/suite was super spacey and clean. Love the two tone lighting in the bathroom. Loved an additional mirror and dress up space between bedroom and bath. Kitchen is very roomy. Room temp was awesome. Shower pressure was perfect. Overall property clean and well decorated. Things I wasn't a fan of: the half missing shower door. We're not in downtown NYC this is a lovely property in a suburb of Cincinnati. You walk into the shower no door to close. It's a half permanent glass door on the side where the water comes. Parking. So worky. You get to park on the surface lot for free until 10 pm. Then, you must move it to the garage a few steps away under the Aspire apartments $2.50 a day. So weird. Hardly an incentive just charge me $10/day for the convenience of keeping our car where we leave it without the risk of getting towed. Also upon entry for the garage the door must opens up for you to roll in no ticket nothing. Convenience and more of a white glove service is way more feasible than $2.50 a day vs schlepping around playing beat the clock. read more

Very nice service people, courteous and helpful. Simple, but good breakfast buffet. Price was decent but I felt deceived and surprised by the daily $10 parking fee. read more

Do not stay at this hotel. They made a mistake when checking me in to my reservations and double charged us for the room. The manager at that location was extremely rude and impatient with me during the process of trying to sort it out. I had reservations for 4 rooms and 4 people checked in to the hotel that night. However I was charged for six rooms and the hotel is charging us for all four of those rooms in addition to 2 no shows. I have files a formal complaint and asked for evidence showing that I had reservations for more then 4 rooms and have been denied any evidence or proper documentation. read more

INFESTED WITH BED BUGS and Corin, the manager doesn't care. Bed bugs were crawling on my 6 year old niece. Nobody cared, we never even asked for a refund but were given a $25 credit & then Corin hung up on me. I was also called a liar, even when I offered to drive back up there & show them the bugs! STAY AWAY read more

Hampton Inn & Suites Cincinnati / Kenwood - The bedbug found in 506, crawling off of my niece - Hotels Near Me - Cincinnati, Ohio

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A nice hotel nestled away off the main road. Greeted by friendly staff, and the room was spacious, clean and well appointed. I was there with my son's crew team and a lot of other parents. Not one complaint among any of us. That evening i enjoyedwatching basketball with a couple other dads, sipping beer available from the front desk,, while making sure none of the kids tried sneeking out (HS boys, right?) In the morning the breakfast food was plentiful and delicious. Great place to stay! read more

Zero complaints about the room. It was big, the bed was comfy, the WiFi was great, the heat worked fine, the bathroom and shower were excellent. Zero complaints about the included breakfast- lots of hot and cold choices and a pretty cool smoothie bar. Zero complaints about our big meeting room on the first floor - it really served our needs. Zero complaints about the staff -the folks we interacted with at the front desk and at breakfast were engaging and professional. Just be aware that the hotel is a bit hard to find, it really confounded our Uber driver. You enter the hotel through a narrow driveway that's easy to miss. One cool thing I need to mention is that the hotel is kind of right next door to the FBI's Cincinnati Field Office. We were right across the street from the Kenwood Town Centre Mall, but don't even think about walking over. There is no easy way to get there and trying to cross that busy street in front of the hotel is something you'd need 100-1 odds on. So, we asked the hotel to shuttle us over, and they said they couldn't. The next day we had a group dinner off-site (Stone Creek in Montgomery) and they did shuttle us, so I'm not sure what the deal was. I mean they couldn't shuttle us across the street, but they could take us 3 miles to Montgomery? read more

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Ok so overall we walked into a clean room with nice lobby staff We checked in on a Thursday,and, as I am writing this on Saturday night, we have not had housekeeping in our room yet. The morning breakfast offerings are sparse. With limited equipment. I understand the limitations of COVID on self serve food service, but how about you maybe spend some of the money you are saving by not having housekeeping come to my room to buy more than one single two slice toaster? This morning there were 5 people ahead of me waiting inline to use the ONE toaster available. I just gave up. Overall the facility was pretty good. No complaints really. But service is non-existent, and that is a huge red flag for the hospitality industry. It really was "just like home". I had to make my own bed, reuse towels for three days, and eat a makeshift breakfast. I THOUGHT I was getting a break. There are TONS of hotels in this area, and next time we will choose another. read more

LATE NIGHT SHIFT RECEPTIONIST IS NOT PROFESSIONAL AND MADE ME EXTREMELY UNCOMFORTABLE AND COULD BE POTENTIALLY DANGEROUS AFTER HOW SHE REACTED ABOUT SOMETHING MINOR. I have been staying at this Hampton Inn for years. I'd say this week was my 4th time there just this year. One of the managers recognized my name when I called in, I'm THAT REGULAR. Between my family and I, we spend THOUSANDS there. To be treated how I was treated is not only disgusting, but unprofessional. I had a flight at 6 am. Around 3:45 am I went to the lobby to wait for my Uber. My colleague was already there waiting and we both noticed it was extremely warm. There wasn't anyone around. I went up to the thermostat and saw it was SET TO 90 DEGREES. It was 79 in the room and obviously going to get warmer. I went to turn down the thermostat because of how uncomfortably warm it was getting when the receptionist lashed out on me from the room behind the door(I didn't know she was there?!?!?!?!) with an aggressive attitude. She could of politely told me no one is to touch the therm but staff, but she lashed out and honestly, made me feel uncomfortable. I got defensive from the disrespect and discomfort I felt and she continued to argue with me!! Constantly! For 4-5 minutes! My colleague tried to calm us both down and she snapped at her too? I asked her what her name was because I'm calling management and she responded "figure it out!" The manager told me she wants to hear her story AFTER hearing both mine and my colleagues perspective. It's 2 against 1. There's no "other story" . 0 customer service, it's embarsssing. Also, what happened to "the customer is always right"? Not all cases should that be the case but DEFINITELY THIS ONE. She also blamed it on her being hormonal because she's pregnant LOL. The woman went outside (it was 57 degrees out) without a jacket on (when she said it was sooooo cold out LOL) to light up a cig. Also, may I add she dresses extremely inappropriate walking around with I think a shower cap on(?), without a name tag and lounges in the sitting area watching tv like it's her own living room. **I saw it on my last trip and thought it was a bad look for Hampton inn... but that's beside the point and not at all the issue that led me to write this. I will never stay here again unless that woman is let go for my own safety. God only knows what that can escalate too if she sees me stay there again. I don't know this person or what she's capable of. If THAT created her to lash out that much, can you imagine anything else? I'm genuinely concerned for other customers safety (and mine if I were to go back). She also lied and said the lobby is video/audio tapes which, I wish was true!!! If I was a manager it would be an instant fire. That woman had 0 respect for me, herself, or Hampton Inn!!! read more

Super nice staff. Fresh breakfast. Comfortable beds and pillows. It's great for dogs.

As my wife and I traveled from Columbus to Kentucky for Christmas, caught in the great storm of 2022, we decided to stop at the Hampton Inn and Suites in Kenwood. It had taken us four hours to get from Columbus to this point, and it was getting dark. So a quiet respite from the weather and the nasty road was what we needed. I was able to make a reservation from hotels.com as my wife drove, and we went straight to the hotel within about fifteen minutes. Check-in was easy, though I was disappointed to see that there was no bar despite the description on hotels.com saying there was. Nonetheless, we were able to get food and drink nearby, and then we settled in to watch Home Alone before sleeping. The room was clean and comfortable, and the hotel in general was actually quite clean. There were few other people there, and so it was quiet as a result. The breakfast on the following morning was tasty and hit the spot. The potato patties were a little dried out and hard, but everything else was very good. If you're in need of a hotel in the Kenwood area, I recommend the Hampton Inn. read more

Friendly staff, very clean, and nice. I think my big complain is that based on staying at other Hampton Inn's, this one just didn't meet the same level of expectations with the rooms. We had a nice studio room that was nice and large, but there was no place to place your clothes. I mean, since when did hotels stop placing drawers in hotel rooms so you can store your Tee Shirts, shorts, socks, underwear, etc in them? Yes, they did have a closet to hang up shirts and pants, all the rest of my clothes I had to keep in my suitcase. Not ideal. There was more than enough room to put a dresser in here for storage. Get rid of the horrible coffee maker too. Seriously, put a regular 8 cup maker with the tear open packets in the room and get some name brand coffee. It also would have been nice if we could have streamed videos from our phones to the TV, but that also was not an option. Very crowded night stand with the table lamp on it. I had to place my CPAP on the floor which was not ideal as the hose was a bit shorter then, but it worked okay. Again, not a bad place, just not up to the Hampton Inn standards that we expect. We love staying at Hampton Inn, but I think we will find a different one next time in Cincinnati. read more

Some of the staff is really friendly others are just rude.The place may look like a nice place to stay but it's covered in bed bugs . I woke up the next day covered in bed bugs bites. I wouldn't recommend unless you like being covered in itchy red dots. read more

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If you're looking for a nice hotel to spend the night but have your furry babies with you, this hotel is definitely a must. They have a large strip of grass on the side of the hotel that you can let your dogs do their business. The cost of the hotel is also affordable. Their shower was lovely. In addition to the overhead shower, they also have the 2 body shower heads that massage your back. It felt amazing. Their breakfast was decent. I love my freshly made waffle even though I had to wait quite a bit for it to cook. However, the fruits were a disappointment. Their cantaloupe and pineapple were soggy and had a funny taste to them. The staff was really friendly and helpful. There was a few issues with our reservation but they were resolved quickly. They didn't have our reservation even though we made one via the phone. Luckily, we have our confirmation number. We were quickly provided with a room. We booked the room for two nights. However, by the second day, our keys stopped working. I went to the front desk to check and it was showed that they only had us down for one day. To compensated for the mistake, they switched us to a king bedroom instead of our old two full beds since our room is no longer available. The staff was nice enough to help us carry our stuff to a new room. The second room was nice and clean. They have the couch that can be turned into an extra bed which is convenient. I'm quite pleased despite all the minor issues. read more

Hampton Inn & Suites Cincinnati / Kenwood - The fruits were mushy, not fresh at all and tasted funny. Love the waffle and the assortment of syrup - Hotels Near Me - Cincinnati, Ohio

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Spank me, this place is that new! Modern design with modern color palette. Large rooms with firm beds and plenty of outlets. Above and beyond friendly front desk staff and complementary breakfast. Great place to stay and it's right by FBI headquarters just in case you are single and looking.... Sorry been reading too many Julie James books lately. read more

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Terrible hotel looks great clean newly remodeled but the staff is lazy I travel for work and you can't get hot coffee until 7:00 I have talked to the manager several times and the morning staff is just don't feel like doing it so they don't... The house keeper's open up your bags and go thru them everytime they clean . There are 7 of us that travel together and all have had are bags opened and moved every week so nice hotel but you can't leave valuable s in the room and won't have hot coffee or breakfast until 7 ish read more

Absolutely horrible customer service. Laura the General Manager and John the "manager" both lied and told me my reservation had to be moved to another hotel because of maintenance issues and unusable rooms. We were moved 10 miles away. We were in town for parents weekend at Xavier University, I didn't mind paying $240 with taxes for a 2.5 star hotel because it was close. I had even booked the room months in advance. While driving to Xavier I noticed availability again. When I called to inquire I was told the hotel had overbooked and that is why our reservations were moved. When I called the "manager" John would not tell me why I was lied to or why I was moved he said he heard enough. I have never been treated like this by a hotel before. read more

We had a non working shower. Front desk girl said she can't do anything, manager will call you Monday?! We received an email saying, our fault for their mistake? The front desk person did take a picture of the huge Wolf spider on the hall! He stated he had never seen a spider that big! Now in dispute with Manager about the room! Really poor customer service, stay anywhere but here!!! read more

Please be sure to double check the linen, mattress, and couch when you stay at this hotel. The room I was in during my stay in December 2016 had bed bugs. I have NEVER had bed bugs in my home, when I traveled, nor have I had this happen to me at other hotels both nationally and internationally. This was my first encounter with bed bugs. I did report this incident to both the management at this hotel and to the department of public health (which neither have even followed up with me on my well being) but their response was very apathetic and I will leave it at that for this review. As a result of the bites and the reaction, I had to go to the ER where I was prescribed Methylprednisolone and permethrin cream. The bites were on both my arms (from elbow to the wrist), both hands, right and left side of neck, my lower back, buttocks, and lower stomach. I was starting to get welts around my eye and top of my ears. Now I am left with dark marks on my arms and hands that look really bad. read more

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This was one of the loveliest hotel experiences we have ever had! Granted, it's fairly new, but it was lovely! The rooms were spacious..beds were amazingly comfortable...and so clean! The bathroom seemed very new..all white, with a contemporary sliding barn door. The only negative was that there is no vent fan to keep the mirror from steaming up. All in all, the staff was lovely. Greeted at the desk both morning and night. Plus, the location! Right next to the highway..and Starbucks. It was a perfect stay! Thank you, Kenwood Hampton Inn! read more

Nice hotel. Good location to get all over town. Comfortable bed & nice spa shower. Only complaint is big room with nowhere to put your clothes - no drawers only a closet. Weird. Two desks, no dresser. read more

Upon checkin the COVID-19 precautions appeared minimal. Plexiglass between us and the employee who had no face mask on. No social distancing markers on the floor. A man had just checked-in before us, he too wore no mask. His card & ID were handled, then our cards were handled and accidentally our key cards were slid too hard and they landed on the floor. Fortunately we had our hand sanitizer and we wore masks. So we protected the hotel employee and those around us, you're welcome... Given that experience we wiped down all high touch surfaces in our room with disinfectant wipes. We expected more from a Hilton property. read more

Very nice experience. Good location with nearby restaurants that I like. Room was clean and modern with plenty of outlets where I wanted them. Complimentary WiFi was okay. Staff was friendly and there was sufficient parking. Will stay here again on my next visit to the area. read more

Horrible! Beautiful new building with lackluster inept employees and excused laced managers. My issues: I attempted to use the digital check in which I do at every other Hilton property. It showed only 3 rooms available,none of the type I reserved. I called the hotel and was given a room number. When we arrived At 2:50 PM I was told that I must have been mistaken. No rooms were available yet and I was not assigned any room yet. Check in is supposed to be 3 pm. No rooms available yet? The clerk was only concerned about who I talked to. I brought up the cell phone log with the time. No apology, nothing. That night we couldn't adjust the thermostat below 68 degrees. The room was hot! The next day when we got back from a 3 hour graduation ceremony and 3 hour family luncheon the room was very warm. The desk clerk came up and looked at the thermostat. She couldn't figure it out so she texted her boss. We never heard anything else! I surmised the boss just said let them deal with it. Both mornings the breakfast area was a mess and the last day of our stay they were out of coffee and cup thermal liners. Green bananas, stale muffins and canned fruit are an example of breakfast. Two of their employees at the front desk: One with crushed uniform and nose ring. The other laying on the counter doing school work. This as the breakfast area is a mess. I filled out their Hilton survey and the GM Tamela basically called me a liar. She says their AGM called me multiple times to resolve the issues. My cell phone shows one call. I either need a new cell phone or need to stay the hell away from this lying incompetent management team and hotel. read more

The hotel is very clean and the people are very friendly! Compliant w/Covid. More than willing to accommodate guests' requests. Mark was the manager. He went out of his way to help me with a reservation. So nice! Will definitely return! read more

I have stayed at this location several times over the last year. Every time it has been a good stay. The rooms are clean, quiet and well maintained. The breakfast is better than most Hampton Inns that I have stayed at in the past. I really love that it is located close to the highway and there are many restaurants as well as a Kroger within a few miles. There are even several places to eat within walking distance. Just a heads up, if you drive anywhere around the hotel near residential areas be sure to drive the speed limit as there are a lot of cops patrolling and writing tickets at all hours, morning, afternoon and night. read more

My stay here this week was far more than I expected. Rooms were excellently clean and the staff was very friendly. Every interaction I had with Amber absolutely made my day better. The rainfall shower is so relaxing as well as the indoor pool. read more

This hotel is in a very convenient area to restaurants and the mall. Staff is very friendly, free breakfast and wifi. Room was very clean and I checked the bed no stains or bed bugs. Bed is comfy and shower is big. Great price through Ebates. We enjoyed our stay here for 2 nights. read more

Great hotel! Large rooms, fancy shower, modern design, fridge, microwave oven, clean, friendly staff, lots of good restaurants around. I felt pretty safe here, given the fact that FBI office is right next to the hotel. And it's reasonably priced! read more

Hampton Inn & Suites Cincinnati / Kenwood - Very spacious rooms - Hotels Near Me - Cincinnati, Ohio

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Beautiful, contemporary, modern. Super clean! Our stay was great. Only complaint is air conditioner was very noisy when it was turning on and off. Other than that it was perfect. read more

Let me start by saying the rooms are clean, Some of the front desk staff was very friendly also the staff that helps serve the complementary breakfast makes you smile in the morning. So I stayed 2 weeks at this hotel with a break on the weekend to fly back home. At total of 10 days. I was there for a work training. I am from New Jersey/ New York Hispanic Male mid 30. So I checked out my first week everything was fine. Now I am not one who feels comfortable with cleaning people in my room during my stay. Just something about my personal belongings around with a stranger is something that I try to stay away from to avoid any conflict. So I check out week 1 which was excellent they have me a suite. Nice livening room everything perfect. Total cost $766 they called it guest room on the recipe. The second week much smaller room no living room and much much smaller like going from a one bedroom to a studio apartment for the same price UMMM scam #1. No big deal I am there for work and not spending much time in the room. On the last day of my 2nd week I find out that Kevin Bishop (General Manager ) Charged my company $250 extra for a smoking fee. I DON'T SMOKE ! Nor had any guest. So I decide to go in person to try to see what this was about. Again I am on my company CC if it was my own I would have just disputed the charge and let my bank fight for me. So I ask to speak to the Manager (Kevin Bishop). He comes downstairs and I tell him my issue and show him both recipe. He look on his phone and says oh yeah you check out Friday I personally went upstairs to verify that that someone smoked in the room. Not friendly at all and this is the first time we have even crossed paths with me staying at the hotel for 10 days. So I tell him I dont smoke must be a mistake and he tells me I dont reverse smoking fees cause the room had to be closed for 3 days cause of the smoke. That is not true cause when I saw how small my room was the second week I asked can they put me in my first and they informed me that it was taked and that was on Sunday and I had checked out that Friday prior. I ask for cooperate number cause we was getting no where. So I then realized I might have left my phone charger and asked the receptionist if I can go to my room after I already checked out to see if it was upstairs. (Kevin Bishop) then start yelling at me oh you was in that room that smells like smoke too. I was like I already told you I dont smoke he basically called me a liar at the front desk. So I asked if he wanted to go inspect the room with me. The elevator ride was basically him trying to continue to call me a liar. At this point I already had the feeling he is on a power trip. He tells me I am not from these parts right ? I just ignored the comment because some people will always be ignorant. We get to the room and he stays by the door never comes in and says you see it smells like smoke. I said it smells like a hotel and You dont have any air freshener or anything. He said you burn anything or maybe it's your cologne. Didn't know how to take that. So I just decided to leave. The fact that he would even say that makes me feel like he was going to charge the 250 without having any proof cause to him, He is the GM of a franchise location and all complaints will just land on his desk. I loved Cincinnati but my interaction with him made never want to go back ever again. My company just paid $1500 in 2 weeks on top of that he feels he can add another $500 to his bottom line all because I am a city boy in his eyes. It's a shame that such a beautiful hotel has him as a general manager. Again if this why my CC I would just dispute the charge but might be out 500 cause to him my cologne smells like smoke is a shame. If I ever have to go back to Cincinnati for work I would rather pay out of pocket then stay here. I really felt like it was a crime for someone from New york come stay at this hotel. THANK YOU (Kevin Bishop) for ruining my impression of such a great welcoming city. Not only did you charge my company the same amount for 2 different types of rooms. You rooms don't have anything posted about they smoking policy if I did smoke.If this was my Credit card I would even go as far as getting a lawyer. I have stayed in enough hotels to know they normally have a no smoking in room posted on the door somewhere in the room.I can only imagine how many cooprate companys he over charges for different size rooms. read more

This hotel was perfect for our needs. It is conveniently located close to several restaurants and close to a major shopping mall. The room was clean and bright. There was ample storage room and the most outlets I have ever seen. The breakfast bar had something for everyone and the pool and exercise room were well maintained and pleasant. There was ample parking close to the hotel. Haven't enjoyed a stay this much in a long time. read more