Subject: Formal Demand for Correction of Warranty Error - Immediate Action Required To Whom It May Concern, I am writing to formally demand immediate correction of a clerical error related to a vehicle service contract sold by Franklin Chrysler Dodge Jeep Ram and administered by Zurich. On August 1, 2022, Franklin Chrysler Dodge Jeep Ram sold my son a used 2018 Ford pickup with 37,469 miles. At the time of sale, my son paid for a 60,000-mile warranty. Due solely to a dealership clerical error, the warranty was incorrectly issued without properly accounting for the vehicle's existing mileage at purchase. As a result, when my son attempted to submit a valid claim, both the dealership (which has since relocated) and Zurich refused to honor the coverage that was paid for in full. This position is indefensible. Zurich is fully aware of the nature of this error, understands that the warranty coverage was misapplied through no fault of the consumer, and yet has chosen to deny responsibility rather than correct an obvious administrative mistake. This conduct raises serious concerns under applicable consumer protection laws, including but not limited to unfair and deceptive trade practices, misrepresentation, and failure to honor contractual obligations. To be clear: this warranty was purchased, paid for, and should be honored. The failure to correct a known clerical error is not a valid basis to deny coverage. I work in the legal field and am prepared to escalate this matter without further notice. If this issue is not resolved immediately, I will pursue all available remedies, including: - Filing formal complaints with the Better Business Bureau and state consumer protection authorities; - Public documentation of this matter through appropriate consumer and social media channels; and - Legal action to recover damages, costs, and any additional relief available under law. Additionally, it is deeply troubling that my son--a sworn police officer serving this community--is being treated in this manner over an error that is universally acknowledged and easily correctable. This matter can still be resolved promptly and professionally. I am requesting immediate confirmation that the warranty will be corrected to reflect the proper mileage and that coverage will be honored as purchased. I expect a call back or written response without delay. Failure to act will be taken as a refusal to resolve this matter voluntarily. Sincerely, Jeff Dodson read more

I shopped at 2 other dealerships prior to coming here, the first 2 acted as if they didn't need to sell anymore cars as I waited for 20-30 minutes and nobody came outside to greet me so I moved on and put and inquiry online at Tappahannock Chevrolet and received a call promptly from Janice who was very informative and helpful. When I arrived Leo was my sales associate and he was great covering all the details. Everyone at the dealership was fantastic and very friendly. If your buying a vehicle I suggest you go here first! read more

I had an amazing experience with the team at Chevrolet Tappahannock. My 2020 Silverado had absolutely everything I was looking for. I had a bad experience with previous dealerships who only seemed interested in selling me vehicles. Not Steve because he only wanted to help with what we needed. We had to wait a bit because I needed a standard bed crew cab, but Steve arranged for the vehicle to be brought in. Greg helped me with answering my questions on what I should expect with maintenance. Prompt and straight-forward! read more