We wanted to take a moment to share our sincere gratitude and enthusiastic compliments for Dillon…read moreMcElroy's exceptional project management and maintenance work on the turn‑around of our property at 3633 Candlebrook Lane. Dillon has been phenomenal. His communication, clarity, and follow‑through were consistently excellent. He is incredibly customer‑focused, proactive, and truly goes above and beyond in every aspect of his work. Throughout the entire process, we felt fully informed--whether it was timelines, progress updates, or unexpected issues that came up. Any time we reached out, Dillon responded quickly, professionally, and with genuine care. Honestly, this has been the best turn‑around manager experience we've ever had. Dillon is an outstanding maintenance manager, and we wanted to make sure his exceptional performance and dedication were recognized. We are extremely satisfied and deeply appreciative of the work he put into bringing this property back to life.

I am a current tenant in the townhomes in converse on green rd and unfortunately, I cannot…read morerecommend renting through Marshall Reddick. From the day we moved in, our experience has been disappointing. We've submitted multiple maintenance requests that have either gone unanswered or been marked as completed without anyone ever coming to our home. One of the most concerning issues is a large hole our neighbor's dog dug under the fence, allowing it access to our backyard. I was told they would "look into it, and call me back" but I never received a follow-up. Despite multiple calls, voicemails, and an online work order, the issue remains unresolved weeks later. We also reported an unbalanced ceiling fan that appears unsafe to use. After waiting over two months, I received a notification stating the repair had been completed, even though no one ever came to inspect or fix it. Communication has been extremely poor. Calls are rarely returned, voicemails go unanswered, and it feels nearly impossible to get a response from maintenance, the tenant coordinator, or Property Manager Melisa Day. Another frustration is that because these are new construction townhomes, tenants are expected to coordinate directly with vendors for certain repairs. That responsibility should fall on property management, not the tenant. To make matters worse, there is a significant gnat infestation. Despite paying for private pest control every two months and purchasing Zevo traps at my own expense, the problem persists. After speaking with several neighbors, I learned this is a community-wide issue. My experience has left me feeling that once the lease is signed, tenant concerns are no longer a priority. If you are considering renting here, I encourage you to carefully research the property before making your decision. ( we are very clean people three of those zevos have been there for 5 days, one I just changed yesterday.)

The rental side of things is okay. A little quirky with having to do everything through the…read morewebsite and cell phone versus ever meeting anyone in person. The house has been pretty good overall and a decent value for the neighborhood. But the Maintenance Folks are absolutely the worst, with the worst customer service if you ever have any issues. They are rude, which is really the worst thing about them and they are in the least bit helpful. They are good at finding the least experienced and cheapest person to do a job if that is what you are looking for as a landlord, but as a tenant who pays on time and in full every month I expect things to get fixed and looked into a lot faster than these guys do.

Absolutely terrible company! you will be shit out of luck if you rent with them, when you do, you…read morewont know who's your property manager at first, some dont speak well english, and when you finally get through you get ignored, dont rent here, they will not help you in nothing

We have rented with Classic Texas Properties for six years now, at two properties. Don is the…read moreabsolute best. He's honest, caring and upfront. Every time we have had any issues at all, Don has been on the spot and gotten things repaired or replaced. He is the best in the business. If you are looking for a place to rent, I highly recommend Classic Texas Properties. Signed, Ken and Jeanie

I have been fortunate to have Don as my property manager for more than 15 years. He is the best…read morethere is in the business. He is sincere, trustworthy, knowledgeable and acting in my best interest all these years. I would recommend him highly for anyone looking for property mgmt. services in the Austin, TX area. I have throughly enjoyed my interactions and delings with him. He is a real gentleman who cares about getting the right tenants and dealing with maintenance and repair issues. He has become like family to me now. Thank you Don, for all you do for me.

We recently purchased a home in New Braunfels as an investment property, and working with our…read moreproperty manager has been an excellent experience. He handled everything quickly and efficiently from the start and delivered exactly what he promised. He is very responsive, responsible, and easy to communicate with, which gave us a lot of peace of mind as out-of-town owners. We are extremely happy with the service we've received. We've already recommended him to a friend and would gladly recommend him to anyone looking for a reliable property manager.

From the owner: Hiring a property manager is almost as easy as just turning over the keys and collecting a check…read moreeach month:) We would handle every aspect from finding a great tenant for your home, getting them settled in, and making sure everything goes smooth during their lease. We provide on demand pest control, and HVAC air filters for all of our properties, at no cost to you. Rent is collected electronically through a PM software called Appfolio which allows tenants to submit maintenance requests and communicate with us through the software. Owners also have access to the software so they can submit requests, download monthly and annual statements, and communicate with us as well. We try to keep our fees simple and all inclusive, without any of the junk fees that some management companies charge. Our in-house maintenance team can handle most repairs, and at a cost usually significantly less than hiring a third party vendor. But we do have relationships with area vendors if the issue is something our team is not licensed or trained to complete. There are many choices when it comes to choosing a property management company, so we appreciate you considering ours. It's a great compliment when someone trusts us to look after such a valuable asset, and we don't take that responsibility lightly.

Jeana Lacy took the time to show me a house at 155 N Josephine Tobin Dr. She was prompt,…read moreprofessional, and patient! Not only did she allow me time to view the home for as long as I needed, but she continued to follow up with communication with me until the day I was approved! That's customer service at it's finest!! If Jeana was the only contact I experienced at Red Wagon Properties it would have been all I needed to be a happy customer!

Had a successful and great viewing through Red Wagon. They were quick to respond and very…read moreaccommodating.

Patty Gonzalez took care of me as I sold my home while traveling. She was patient and worked with…read moreme on any problem that came up. Thanks Patty!

I was transferred out of town for work for a few years and decided to rent my home here in San…read moreAntonio and I absolutely regret it. They pick the first tenant that applies not necessarily the best one and then charged a percentage (about $200) for just processing payments. On top of that they always side with the renter, every thing was considered "wear and tear" to them. When the tenants left they had scratched up our floors and dented our gutters in the front of the house, broke one of the plantation shutters. We were charged like $300 for house cleaning but when we got there it was grimey and it looks like they just did a mediocre job overall. They don't actually check the work of the third party vendors they hire. It's so darn annoying that you trust these people with managing a home but it was just a heartache overall. On top of the "management fee" they'll charge an extra amount to do inspections. I figured all that would be included with their fees. ‍

My husband and I have been here since 2015. Our first year we were under different management. When…read moreBentley came into the picture it was ok. We had to drive across town to drop off rent until the past 6 months when they finally acquired online payments. The maintenance guy is very friendly and given the work load he has he comes very often and is always helpful. We love Michelle Perez she is amazing and friendly and very informative. She is a great listener and is always available if we have questions. Brenda on the other hand reminds me of what secretary's of Nazi's must have been like. She has a fake tone and no matter what you have to say she talks over you because she doesn't care what you have to say. They take care of cutting grass but we are responsible for leaves and gutter maintenance not a big deal. We also love decorating for holidays and have pretty much had lights up all year round and make them for what ever season it is. We have had our lights up for almost a year and a half 1-2 months ago they said we need to take them down it's against our lease to have them up when it's not Xmas. Life has happened and I took down the ones I could reach but our ladder broke so we are in the process of tryin to find a ladder. They are charging us a fee for it I said "fine I am not gonna risk my life climbing on something unsafe to take down lights that you haven't cared about for over a year." I looked at my lease no where on it does it say you cant have lights, decorations, or whatever up. We do like this neighborhood we have a lot of kids playin with our kids. It's good space but like said Brenda is the most horrid woman I have ever encountered and I'm a 29 year old nurse and I've met a lot of horrible people and like I said she is by far the worst. And I only have to deal with her occasionally and that's how bad she is. My husband and I have been here since 2015. Our first year we were under different management. When Bentley came into the picture it was ok. We had to drive across town to drop off rent until the past 6 months when they finally acquired online payments. The maintenance guy is very friendly and given the work load he has he comes very often and is always helpful. We love Michelle Perez she is amazing and friendly and very informative. She is a great listener and is always available if we have questions. Brenda on the other hand reminds me of what secretary's of Nazi's must have been like. She has a fake tone and no matter what you have to say she talks over you because she doesn't care what you have to say. They take care of cutting grass but we are responsible for leaves and gutter maintenance not a big deal. We also love decorating for holidays and have pretty much had lights up all year round and make them for what ever season it is. We have had our lights up for almost a year and a half 1-2 months ago they said we need to take them down it's against our lease to have them up when it's not Xmas. Life has happened and I took down the ones I could reach but our ladder broke so we are in the process of tryin to find a ladder. They are charging us a fee for it I said "fine I am not gonna risk my life climbing on something unsafe to take down lights that you haven't cared about for over a year." I looked at my lease no where on it does it say you cant have lights, decorations, or whatever up. We do like this neighborhood we have a lot of kids playin with our kids. It's good space but like said Brenda is the most horrid woman I have ever encountered and I'm a 29 year old nurse and I've met a lot of horrible people and like I said she is by far the worst. And I only have to deal with her occasionally and that's how bad she is.

Do not move here. The people in the office are rude and unprofessional and very hostile! The place…read morethey rent aren't worth spit on the ground 0/10 save your money find somewhere else. Trust I will be breaking my lease SOON do not give these people your hard earned money. sad business and everyone in that leasing office is sad as well #thankyou. And then try and slick take your money???? Like what?? The whole office is dumb and slow.

Hands down the worst property management company I've ever dealt with. Here are a few of the things…read moreI wish I knew: -Every 6 months- surprise walk through inspections of your home. They pick the date (you must comply regardless of schedules or they walk through without you present). -impossible to get ahold of anyone at the company. When you move out: -clean under the fridge (pull it all the way out and clean behind as well), they will charge you hundreds of dollars if you don't do this. -change your stove top burners (upwards of a hundred dollars for this if you don't). - document absolutely everything!! Cannot emphasize this enough, they will try to keep every cent of your deposit. -Andrea Matthew (Maintenance Manager)- is the worst human you will ever interact with. It's not you. Something is just wrong with her. Avoid this group at all cost. They don't care about their tenants.

I own a rental in Austin and manage it from out of state, so trusting the team handling it matters…read moremore than anything. Keyrenter has taken good care of the property for years, across more than one point of contact, and that consistency is a big part of why I've stayed. Robyn has been my manager most recently, and what stands out is how clearly she communicates. On my latest lease renewal she walked me through her pricing with real market comps and landed on terms that worked for the tenants and made sense for me. Keeping good tenants happy while still looking out for the property is a hard balance, and she strikes it well. Maintenance has been the same. When things have come up, she's coordinated the work, sent estimates up front, and kept me in the loop from start to finish. She treats the relationship like a partnership, which is rare. If you want someone who stays on top of things, I'd recommend Keyrenter, and Robyn in particular.

We had a very poor experience with Keyrenter Property Management Austin, particularly as tenants…read more From day one, there were multiple issues, including receiving the property in an unclean condition at move-in, poor communication and follow-through throughout the lease, and aggressive, money-driven tactics during move-out. The team appeared inexperienced and consistently unprofessional. Overall, this was the worst rental experience I've had as a tenant.