The more I think about this and the more people I speak to about it, the stronger I am in my…read moreconviction that our vulnerability was preyed upon monetarily by this company. Our cat was in desperate need of euthanasia and it happened abruptly - I phoned around that day and this was a vet who could come that same day. His fee quoted was $395 (I was ok with that) and an additional $295 as a new patient! Yes - a new patient who was going to be dead within hours of procuring the service. I'm scratching my head over this and cannot reconcile the - well, the unethical behavior -- The vet was kind and very professional - But this monetary component has left me with a very sour outlook. (I haven't even mentioned that I was told he would arrive at 6:30 --- was then phoned at 6 to confirm that he was on his way -- only to wait another 90 minutes (the location is 25 minutes from my home)). Save for this shady handling of fees, I would readily have considered using this vet in the future as it is closer to my home --- but not now. If I hadn't been so desperate to help my cat, I would have chosen another route.

We take our dog weekly for laser treatments to Loving Pet Care. We also take our cats on an "as…read moreneeded" basis. Dr. Bishop is very knowledgeable and personable. When he is available, he checks in on our dog to see how he is doing. The treatment itself is administered, most of the time, by the technician who runs the desk. She does it all (at least on Saturdays). She checks people out, schedules appointments, gives laser treatments and clips nails. Every once in a while this can cause delays, like that one week where the lady was giving her pet's life story and running through her entire month schedule while trying to set up a follow up appointment. The line got three deep that time. That was an exception. The majority of the time we are in and out with our scheduled appointment. Overall, prices are reasonable and Dr. Bishop and his staff are personable and total animal people. That's exactly what I want from a veterinarian.

Dr. Ramappa and the staff at Hillendale Animal Hospital are amazing. My baby boy cat, Samson, who…read morewas 19 years old and lost some weight was failing. We took Samson in for a visit and they did some tests, which showed there were issues... could have been cancer, kidney issues, a chronic infection, etc. but without additional testing, they couldn't be sure. They DID NOT tap into our emotions and recommend more testing. They suggested we keep a close eye on him and monitor his condition. A week later, I called and talked to Jennifer... well I talked and cried. How would I know when it was time? She listened and was so kind and understanding. A week later, Samson wasn't able to stand on his hind legs and would walk a few steps and fall over. It was devastating. We called before we took him in and the staff was waiting for us with kindness and compassion. We stayed with Samson the entire time until we had to say goodbye. Not only has Dr. Ramappa and the staff taken care of Samson for most of his life, but they were also there at the end. The experience of losing a beloved pet is so difficult but the entire staff were wonderful. We even received a lovely sympathy card a few days later that everyone signed. There isn't enough space to write how good this team is. They love every pet that comes through their doors, and they do the right thing by you and your pet. The space they are in now reflects the importance and love for our pets. I highly recommend them to be your pet's doctor!

Amazing, knowledgeable, caring staff and top notch doctor! Accommodating,, understanding, and cost…read moreeffective. BEST VET IN BALTIMORE AREA! Exactly want I want in a veterinary hospital.

We absolutely love Renee and her staff. They are all compassionate, loving, and caring. They have…read moretaken care of all of our many dogs and cats throughout the years through good times and sad. I love that I can ask Renee what she would do if this was her animal and she always answers honestly and thoughtfully. She and her techs are the BEST and I hope she never retires!

Dr. Chrest is awesome. She has taken care of our three dogs June, Rita, and Lucy for years. She is…read moretruly compassionate and a brilliant doctor. She diagnosed June with lymphoma a few years ago and I am forever grateful. June has passed her 2 year diagnosis thanks to Dr. Chrest's early diagnosis and referral to oncology. I work in the medical field and I know how stressful it is to see patients back to back, along with the charting and phone calls. Dr. Chrest and her staff never seem as though they are rushing through the exam. The staff is very astute and follow up with phone calls. Pups and I absolutely love her and I hope she never retires!

They killed my dog. Never never let them put a fentanyl patch on your dog after surgery. They gave…read moreme directions to remove the patch that were almost a page long. If it's that dangerous don't use it. There are traditional pain pills that work.

This is a great place for dog check-ups, though it can get expensive. The doctor's check-up fee is…read morearound $65. Appointments can take up to two weeks of waiting. For emergency check-ups, there is an additional fee. The doctors are all very nice, and the technicians are friendly. My dog doesn't like going to the doctor (just like humans), but we go when we need to.

They are really the best of the best, kind, competent and thorough. They helped me with a couple of…read moreolder dogs with arthritis. Dr. Z has been there a long time and has recently added additional vets who seem equally kind and capable, so it doesn't take as long to get an appointment and they have always worked my dogs in same day if they are in pain. It is expensive but so is anything else of this quality.

Truthfully wish I could give zero stars. Ruxton and Dr. Zimmerman started out as a great vet for us…read more- 4 cats that were semi healthy. Dr. Z and the vet techs are very nice, but the actual practice is not equipped to handle the volume or provide a good communication experience. The front desk staff are not helpful, and do not follow-up with you, even when your pet is due for a visit or immunizations. Ruxton is not a good place to establish your animals, and they do not care about your pets in the way that other vets can (and should!). From struggling to get an emergency appointment (that they don't hold, no matter what they tell you) to waiting 5 weeks for an appointment (when you're already established) to threatening calls from their new Practice Manager, Christy, when I expressed my disappointment, Ruxton has embarrassed themselves over and over. We had high hopes for Ruxton after being a customer for almost two years, but were gravely disappointed within the last few months. If you value your pets health, (and your sanity!), I would strongly encourage you to not take your animals to Ruxton.

My two dogs have been patients of Dr. Smith and his team for more than 10 years, and I truly cannot…read moresay enough about the care they have received over the years. Dr. Smith and his team may not be the type to give you a lot of "fluff," but that is exactly what I appreciate about them. They are honest, straightforward, and genuinely focused on doing what is best for your pet. They give you the information you need, even when it may not be what you want to hear, and I have always respected that. Last week, I had to say goodbye to my sweet girl due to old age. It was one of the hardest things I have ever experienced, but I will always be grateful to Dr. Smith and his team for the love, compassion, and exceptional care they gave her throughout her life--and especially during her final days. They treated her with dignity and kindness, and that meant more to me than I can put into words. I will continue bringing Rocky and any new puppy additions to Dr. Smith because he is the only veterinarian I completely trust with my fur baby. That level of trust is not something I take lightly. Yes, getting an appointment with Dr. Smith can sometimes be difficult, but honestly, I believe that speaks volumes about how wonderful he is and how many pet parents feel the same way. After more than a decade, I wouldn't want my dogs in anyone else's care. If you're looking for a veterinarian who will be honest with you, truly care about your pet, and treat your animals like family, I highly recommend Dr. Smith and his team.

This place is a joke! I have been trying for 2 years to get an appointment, and told every time…read morethey are not accepting new patient. RIDICULOUS!

Dr Budge was awesome! My cat used to have to be put to sleep for his annual exams and vaccines and…read morenow he remains calm and does not have to be medicated for wellness exams and treatments. The difference is amazing!!

Dr. Budge and team are amazing they are like extended family. The compassion the show in very hard…read moresituations is wonderful. Dr. Budge always gives us options on how best to handle the health of our fur babies.

I chose this Animal health provider when momo was diagnosed with diabetes. We started at Falls road…read moreAnimal Hospital but the prices proved too steep. Then our little momo started to have allergies. It was very frightening and the staff and doctors have been wonderful to us. Unfortunately, we don't have pet insurance so $100 for a few allergy pills to prevent him from scratching his face and biting his paws until he bleeds is what it is. We have always felt MOMO is in good hands here-the doctors have every resource available and seem to be informed of current research. Fortunately, the billing department will consult with you prior to major things (like an overnight stay) so you have an idea of what you're getting into. I could probably find a vet for a little less money but we are very happy and we know to expect the best possible care for our pet and support for us as pawrents.

A very smooth operation with kind knowledge staff. The…read morelocation is perfect for Baltimore dwellers

A negging veterinary office. While they present as a kind of boutique, upscale cat hospital, their…read moreplaybook seems to be to criticize your pet parenting to the point you're wondering if they're going to call CPS on you. Then they upsell on unnecessary tests and services. I had to negotiate several hundred dollars of unnecessary costs out of what should've been an urgent care visit for a sick cat.

I am writing to alert Dr. Jane Brunt to what happened today at the office. My cat has been a…read morepatient at CHAT for 6 years. In that time, we've had nothing short of perfect service from the vet techs and the vets. They have been wonderful. Very clear. Very transparent. Very kind. My cat has adored them. This time--today-- I met with a senior vet tech (name unknown) and Dr. L about a dental issue. My cat had lost two front fangs. First, the cat was evaluated by senior vet tech name unknown, who weighed her, briefly looked in her mouth, and listened to her heart. Then, Dr. L came in. Dr. L took a thorough look into her mouth and said there was some inflammation; she should get a dental cleaning; and there may be part of a tooth left in one of the fangs that might need removal. He quoted an estimate of about $1500. He said it might take month to get an appointment because they were booked out. He left and senior vet tech came back with an estimate of $2400-$3100 with FOUR extractions. He also told us we could get in the next day. This was whiplash. I asked him go over the bill with me. I could not reconcile the vet citing one possible extraction and a cleaning with the vet tech citing a possible four extractions. He said that I could choose not to follow his recommendations but then, my cat would be in pain. I asked to speak with the vet. Dr. L again. Dr. L came back in with the practice manager, a woman I'd also never met. He said (contrary to what actually happened) that he'd barely looked in my cat's mouth. I asked him to look again and he refused to look into her mouth again because he didn't need to. He said that no one could know how many extractions she would need until she had xrays, which could not happen until she was sedated (understandable). He said that the estimate he gave was just an estimate too. I pointed out that it was a bait and switch. Dr. L and the practice manager protested. Dr. L said sarcastically that from now on he'd lead with the high estimate. I showed them that their files did not indicate any gingivitis in my cat and no one ever mentioned it. They said that is because no one looked thoroughly at her mouth. Huh? They told me several times that we did not have to do the surgery for the cat and I echoed what senior vet tech said, "if I didn't do it, my cat would be in pain." They agreed she would be and said senior vet tech was just being transparent. We went back and forth a few times before the practice manager declared the conversation non-productive and suggested I find a different vet to do the surgery since I clearly "did not trust them." It seems to me these particular individuals are running an office with a message "we only want to help you if you are rich." When I raised the issue of cost, they suggested, I shop around to other vets and perhaps go to the ASPCA because shelters also do dental work. I told them sadly that after six wonderful years with CHAT, I would be leaving to find my cat a new vet. Dr. Brunt, none of this is ok. My cat and I have come to your office yearly for six years and have never been treated with anything other than kindness and care. I am writing because I thought you should know.