There are so many places to get glasses it is (or was for me) difficult to know what business to…read morechoose. I have had some not so great encounters over the years and when it came time for me to consider getting glasses again I was not looking forward to the experience. Honestly, I chose CJ Sabatini because of their proximity to where I live. I very much like to support local business. So, I make the appointment to get my exam and glasses and upon arrival the first person I encounter is Chris - the owner. From the minute I met him I knew I was in good hands. He was very friendly and treated me respectfully and it was obvious he appreciated my business. He was not being governed by some franchise pressures to meet sales quotas and up sell. Chris was genuinely interested in me, as a person. So much so that there would have been a small balance over and above what my insurance would allow and Chris just said "forget it" and only charged me the insurance reimbursement amount. How many places would have turned down the opportunity to make addition money - regardless of how small that amount might have been? In short, Chris is a star. His pricing is very competitive. He delivered my glasses exactly when he said he would. He is an honest, reliable, businessman and he is the only one I will purchases glasses from when I need them again. his staff is also wonderful. I, unfortunately, cannot remember the name of the young woman who is at his front desk but she is all personality, super friendly, and a pleasure to work with.

Excellent service from opticians who care about their customers. The process was streamlined…read morewithout making me feel rushed.

A great all around experience! Very knowledgeable staff, right on schedule as far as my…read moreappointment, and I felt that all of my questions were answered...I would definitely recommend Dr. Gutmaker and his staff! I'm very happy I chose this location! Thank you!

Not much to "see" around here. That's right! This store doesn't even allow you to enter and look at…read moreframes unless you have an appt. Not one customer in the store but a security guard and a worker playing on her computer. Not even an "I'm sorry" just "make an appt, bye!" You, Lens Crafters, lost yourself a customer. And I bet a lot of others w that rule and bad customer service.

I've been going to this location for about 15 years and never really had any issues. I will say the…read morestaff in the past few years have gotten worse and it feels you're "bothering" them to do their job. They timeline they give is useless, you're lucky if they do arrive within the time window. Also one big gripe I had was I had gotten prescription sunglasses and the frames didn't fit right at all, had them adjust them and they still aren't right. And my Oakley regular glasses I had purchased the lenses do not sit in the frames right at all. They aren't the worst but they aren't the best.

I don't have a problem with the doctor or the sales women on the floor it seems there is a…read morereoccurrence in these reviews that the receptionist in the colonie store is very...snarky and rude and it seems that any question should be basic knowledge according to her, because when I went there 6/26/26 I was pretty nervous since I've never gotten an eye exam in 6 years as well as I was by myself and right off the bat she was rude and snarky. I asked her if I had to bring my old glasses in (because in the email at the time said if I didn't have any documents of my last exam I should bring in my old prescription) and she answered in a snarky tone and said "You don't need to" in a tone that made me feel like I was dumb for even asking it. And today 7/3/26 I called because I got a text message saying that my glasses were ready, but I had stuff happening today so I wasn't able to pick them up right away, so I called to let them know I would pick them up tomorrow not remember that tomorrow is July 4th because I was excited to finally have my new glasses. She picked up and with the same tone "Hello?" As if I had just bothered her. And when I started talking letting her know I was a previous customer she cut me off with another "Hello?!" And so I said "Um...I was here previously and I got a text message-" "are you picking up or scheduling an appointment?!" When someone talks to me like this I do freeze up and take a minute so when I told her I was planning on picking them up tomorrow she said in a snarky tone that the store was closed tomorrow and I said "Ok...Wh-" and before I could even say anything else she said in another snarky tone, "They'll be available anytime you can get them next week." And so I said "Ok..." then she loudly said "Hello?!!" And I said that I was still there and she hung up. Now...I get working in customer service is demanding but you're a receptionist and all you do is sit there and take calls and schedule appointments it's not THAT hard now I don't want to discredit well meaning receptionists in this type of work but this lady doesn't deserve to even be credited for anything for the abysmal service she gave if I could rate my experience lower than a one I'd put this in the negatives and if I ever remember her name I will make sure she gets mentioned to her boss and corporate.

I've been a patient of Casey Vision for over 10 years. I have a wacky prescription and have been in…read moreglasses since kindergarten. For years I went to discount and mall optometrists but never again. It wasn't until I had a really well-made pair of glasses from Casey's that I realized what I was missing. They are definitely on the pricier side but you get what you pay for. After a thorough exam a different person helps you select the right pair of frames. The folks who work there have a good eye for style and know what frames will work well with your prescription and your face shape. If you have a tricky script, are looking for high quality or are just plain fashionable, Casey Vision is a great choice for glasses.

I've been going to Casey Vision for over 30 years and have always had a great experience with the…read moredoctors. They're knowledgeable, kind, and provide excellent care. Unfortunately, what has consistently taken away from that experience over the years is the front office staff--specifically, Joanne. Joanne has a long history of being dismissive, unhelpful, and at times, openly rude. Years ago, she refused to release my prescription for a snorkeling mask until I spoke to the doctor, which felt unnecessarily difficult. Last year, when I got glasses from their office, no one explained they were progressives--and when I had trouble adjusting, the process to fix it took multiple visits. There was no guidance or accountability on her part. Most recently, as I waited for my appointment, she loudly said to another staff member, "There's the girl who was a problem." I hadn't even spoken yet. When I asked to set up a time to look at frames, she said there was nothing available, despite it being well before closing. It was very clear I was being intentionally pushed away. What really stood out was how familiar this behavior seems to be. When I casually mentioned my experience to a coworker, my boss overheard and said, without hesitation, "That sounds like Joanne from Casey Vision--that's why I don't go there anymore." I've also noticed several other reviews here mentioning her by name, which unfortunately lines up with what I experienced. The doctors are great, but Joanne makes the overall environment uncomfortable. I hope the practice takes this feedback seriously, because no matter how good the care is, the experience at the front desk sets the tone--and she's driving patients away.

HORRIBLE EXPERIENCE. Go to another eye doctor. I waited 5 weeks for the appointment, but when I…read morearrived it wasn't in the system (that day or any day), even though all my background information was correct. So clearly someone forgot to hit the save button when we scheduled the exam. This appointment was an hour drive in heavy rain. While I waited for the receptionist to continue starring at her computer, I got to read the many printed notices to patients that were taped around the office. These notices were obnoxious to say the least. Including a large note saying that if you dared to be cranky they would add a $50 fee to your bill as a fine for bad behavior. When I pointed out that this seemed less than professional I was told in a terse tone of voice that it was joke, that most people "got it", and "... if you had to deal with the people that I have to deal with all day long then you would get it too." This complete lack of professionalism might be okay in a dive bar, but I find it unacceptable in a medical environment where the office is interacting with patients. This is an office that deserves a zero rating.

Nice frames. I have been a customer in the past and I was very pleased with my purchase. Staff was…read morenice.

Honestly, it was an overall "ok" experience. I think they try their best anyway. Our final pickup…read moreof glasses was an in/out. I had my "nose" thingys adjusted (Ray Ban clubmasters) and it was fine. Picked up my RX for future reference and will probably order online for a less-expensive 2nd pair. Again, Veronica was very helpful!

Terrible customer service. I spoke with someone on the phone and stopped by within 10 min to pick…read moreup a set of contacts. They told me to sit and they'd be right with me. I watch as new customers are addressed and helped as I sit and wait

I bought a pair of prescription sunglasses here in November with a warranty - on SALE!!!!! - for…read more$69. They were cute and totally worth it because I need glasses to see to drive and clipons just aren't as good. Wouldn't you know it, my eyes changed dramatically in less than 3 months and my old sunnglasses are no good anymore. So I took my new prescription into Boscov's Optical in January - same young man as sales person - too see what they could do for me....because of the waarranty, he was able to replace the lenses in the sunglasses within 2 weeks for....drumroll...$32! That was such a steal that I bought another pair of regular prescription glasses for $150 which was also a very good price for no-line scratch resistant polycarbonate bifocals....Great service from Boscov's Optical! Thank you!

From the owner: At Boscov's Optical, our focus is on you. Shop the best eyewear brands and styles at great…read moreprices. Eye exams are available in most locations; or bring in your outside Rx! Vision insurance accepted.