I do not normally leave reviews, but I truly had a lovely experience with Dr. Kasper! I have low…read morevision and an uncommon eye condition and she was very kind and professional towards me and did not make me feel like a freak show like other providers have. She celebrated the little victories with me of seeing the small letters, took the time to explain the photos of my eyes, and answered all of my questions. I will be back in the future!!

The co pay for my sons exam was $20 The office forced him to…read moreadd and extra $39 for a picture to check his eye health...yes! A force charge. LensCrafters accepts prescriptions from other places, don't come to this eye exam office unless you absolutely need to. Per front desk, this office requires this no matter what and it's an extra charge as in the insurance point it's not a mandatory but an optimal treatment. Not a great way to do what's best for each individual patient.

The whole experience. Very professional and explained what they were doing. The staff was very…read morecurtious.

Excellent practice. Very thorough examination and knowledgeable staff. I'm 76 and Dr Lena Chu…read moreprescribed my first glasses when I was In my late 30's.

Hulen LensCrafters I had a very positive experience with…read moreMatthew, who assisted me with one of our Fort Worth ISD preschoolers, who had lost a screw out of her glasses and he was able to assist us and get her back on track. Thank you so much and wishing you a wonderful 2026.

I ordered my glasses here waited over a week, when I received them I noticed immediately I had…read moreblurred vision through one lens. They told me wait about a week for your eyes to adjust. Came back told them It was still blurred. They remade my lens, waited over another week when I received them i told them it was still blurred vision through the same lens. They told me I had to go get another exam. I went to the place I got my eye exam. They told me my prescription was correct. Came back to LensCrafters apparently they had typed in my prescription INCORRECT in the system. They had to remake them again, here I am almost a month later and still have no glasses. Spent over $1,100 on these glasses. Still waiting for them to get made.

Awesome customer service on both the optometrist side and prescription fill side. Caring people who…read morewant to ensure your eyesight is their first priority. Will be returning and moving family to this location

I've been seeing Dr West for over 20 years! Before she started her own practice I went to her for…read moremy first pair of glasses as a teen. I have followed her to each new facility she has opened. She is reliable, detailed, and gets you the best fit she can. I usually order my contacts through them but the glasses available to buy are expensive name brands. Since they are happy to verify your prescription, you can order other frames from many vendors. You don't have to buy the glasses there.

First time visit and it was unpleasant and frustrating I would definitely not recommend or go back…read more While we were there of course my husband had alot of questions and the rep kept walking away and seemed unknowledgeable. She wasn't very friendly seemed as if she either hated the job or just didn't want to help. We paid so much out of pocket and when he went back to pick up frames he asked for a case or a cloth to wipe which he didnt get and the case doesn't even close or fit his frames! I have better experiences at Walmart I go there for my frames and each time I get a spray, cloth and case all free.

They did not back their lenses. When we took them back to complain of being unable to see through…read morethem they suggested that we buy a better lens .... really????? which will cost only 250 more dollars...only if we did it right then. But if we wait until our 30 days is up it will cost 500more dollars. Will not be doing business here again ever we have resorted to Zenni online

The optometrist was polite enough but our concerns were not fully addressed. The front desk clerk…read morewas a bit rude. End result being that our visit wasn't fully completed when we were shuffled back to the waiting room. Most bizarre and uncoordinated experience I've had at an eye appointment. We will not be returning.

Best optometrist I have ever seen! Dr. McAbee was very patient and knowledgeable especially when I…read morehad to return to her for two weeks to figure out what was going on with my contacts.. she's the best! I highly recommend her! 2019: Dr McAbee changed location to 1101 West Rosedale Street Fort Worth, Texas.

Needed to find somewhere for my son to get his eyes checked. I did not like my eye doctor so went…read morelooking. I stumbled upon Griffin Eye Care...just WOW! My son has sensory issue but they work slowly with him. The doctor was very involved, even when we came to pick up his glasses. And all of the staff is super friendly & helpful. If I had not already got my eye exam this year I would make Griffin Eye Care my eye doctor.

UPDATE: I am not…read moresure if this replaced my January 10th post. I hope not...it was regarding my initial visit, ordering glasses, and contacts. Walked out the door paying $1300 and then called the next day for more money on a "Readers Package deal (frame and lenses) of $99", By their mistake on the frame they wanted an additional $139 for the difference of the frame. Then came back that I paid $99 for the lenses and $139 for the frames. The Doctor personally saw how much I was spending on glasses and I am sure saw how I opted to do every available test she offered and offered the $99 package for the readers. My 2 pairs of glasses and contacts came in. It was a quick, how can you see (looking at my phone screen and standing and reading off a wall chart). He commented regarding the "trial pair" of contacts, to give them a few days of "real world" wear and then let him know, and he would order the years supply that I paid $206 for. The next day when I was working on my computer, I was having a hard time with my "bifocal glasses", I made the mistake of getting another frame that was too big and rounded. I was having to tip my head back to see out the bottom portion of the lens to see my monitor. Last year, I saw my brother's optometrist and he was the first one EVER to point out that I needed a smaller rectangular shape frame and that would keep me from having to tilt my head back. It was after hours when I was picking frames and grabbed a purple one as it was my favorite color. They have no exchange policy like Walmart and other places. (So, they will most likely get donated at Walmart for charity and I will go there or Target for new glasses). I put in my contacts and those crazy expensive "readers"...that will go down as my most insane impulse buy!!! It is completely blurry. I go home and try my previous Walgreens 1.50 Readers and they are blurry too!. Another wasted $240!!! I emailed about exchanging the lenses in them, since I spent so much on the frame and it has barely been a couple weeks! We are back to no response. The only response was when I asked for a refund on the 12 months of contacts that I pre-paid for. I was told I only paid $130 after my vision ins discount and I would not find them anywhere else for that price. I came back and looked at the receipt. I did get the discount but, the cost was $336, minus discount made them $206! The final cost was not the $130 he threw out there. Then a few hours later I am getting an email and text thanking me for purchasing 12 months of contacts. So much for "real world" time and letting them know, and then they would order! Wow!!!! So, here I sit with two pairs glasses I cannot see out of. I can see out of the contacts and I will head to walgreens and try other strengths of readers for now. I am going to look up the manufacturer of the rectangular "readers" that I love and spent the outrageous amount on. I am going to reach out to them and see if I can send direct to them and pay for new lenses or if they can refer me to a decent customer service based Optometrist. The regular bifocals will go to the donate box and I guess the contacts are on their way. I will end on this note. Dr. Griffin is amazing!! Very knowledgeable and professional. Very thorough in tests options and explaining each one's results etc. I would do your exam, tests, see her, pay and then run for the door as fast as you can!!! It was a late afternoon appointment and I had dealt with blurry vision for weeks until my new FSA funds were available, that is why I let the sticker shock go past me and her $99 off on the readers with frames and blu block lenses. (Again, reminder from prior post. They went back on their word of that offer). Just not professional customer service in my opinion. I am supposed to go back and see her for my dry eye treatment but, I will probably go back to my brother's guy. He may be "out of network" but, I still walked out of his visit for a fraction of this one. They will NEVER see me again.

Do you love your eye support team? Well, I do for three reasons. (1) Medical staff are AMAZING…read more(smart, kind, efficient, & clearly love their workplace). (2) One-stop for all (contacts, glasses, exams). (3) Location in Benbrook is super close to I-20 at Granbury (I-377) with lots of parking. (4) Waiting room always has good tv shows playing or you can just pre-shop for frames or sunglasses while you wait. BONUS: The experience is so great that you look forward to it, & who can say that about medical visits :-)

My last eye exam/glasses purchase in Granbury was a disaster, very frustrating, and a motivation to…read morefind somewhere else. I looked at Benbrook/Fort Worth reviews and found De Grasse & Ratliff Eye Center - what a blessing! Everyone I encountered at De Grasse & Ratliff Eye Center was pleasant, assistive, and professional. My optometrist was Dr. Chad Carter. He took his time with me and was careful and thorough during the examination. He recommended and used lenses to demonstrate how the changes would impact my vision quality. While waiting to see Dr. Carter, I decided to review their extensive selection of frames. Mandy Roger-Gay, a Lead Optician, introduced herself and assisted me in finding frame options. My choices were made with her assistance before the exam (I knew I would need new frames as mine had broken). I have worn prescription eyewear for almost 60 years, since second grade. I have never had a more thorough and informative eye exam than the one conducted by Dr. Carter. I have never enjoyed more assistance and courteous service than Mandy's. Mandy took her time to measure for bi-focal lines carefully and made beneficial suggestions to ensure my new eyewear would provide me with the support I need to live and work with good eyesight. I am delighted I chose to drive the thirty miles to experience this level of friendly and professional service. I highly recommend De Grasse & Ratliff Eye Center, Dr. Chad Carter, and Mandy Roger-Gay for your optical needs.

Absolutely the worst experience ever for buying glasses !!…read moreDon't waste your time, just not worth it !! Horrible customer service, they didn't listen to what I wanted and gave me some cheaper lenses that still had the same problems as the old glasses. Than they would not fix the problem. After seven visits, the last three being ignored by all the staff, I gave up, not worth gas driving out there. You've been warned !

Searching for a new optometrist is like mining for diamonds, so we must celebrate the great ones! I…read morefound this location of the "my eye dr" company while shopping at the nearby grocer. Making an appointment was beyond easy via phone or online, & pre-appointment paperwork was even easier to complete online. Open hours are extensive & include Saturdays - YEAH! We were greeted by super friendly staff, had a thorough exam and consult with Dr. Poyner (she is SO smart, patient & efficient), viewed the THOUSANDS of eyeglass frame options, and Cory setup our order. Also, at time of this review, they offered a discount when ordering multiple glasses - WOOHOO! FYI, they DO sell contacts if you are not into eyeglasses. Plenty of parking in the adjacent lot, and location is proximate to TCU & not far from I-20, I-30, or Chisholm Trail Tollway. Seriously, our family agreed - we will now look forward to our annual eye checkups as long as we visit here. Five star recommendation.

I have been going to her for over 10years and have always had such a lovely experience. She has…read morealways answered my questions and concerns, even if I come back saying my prescription doesn't feel right. And I have only had to do that once when I was pregnant. Growing a human is not for the weak! Dr. Tran is direct and efficient. I appreciate how she has always validated concerns I may be having and does her best to educate me on those issues. I've seen some comments stating that she is more concerned about receiving payment than patient care... I'm also concerned about her receiving payment. How else is she supposed to stay in business? Insurance companies do their best to not pay and I don't doubt she hasn't been burned before. Good on her! The negative reviews for Doctor Tran are nothing less than shocking. I can't help but think that maybe others aren't used to an appropriately confident, female doctor. Haha. I encourage anyone looking for an eye doctor to see Doctor Tran. My family has always appreciated her care.

Rude, rushed, pushy. She recommended me for cataract surgery to what has become into Key-Whitman…read moreEye Center in Grapevine. They were OK to work with, but now that I have had the surgery and need a regular glasses prescription, she is no where to be found. When calling her Costco phone, it goes directly back to the main Costco loop. Can't reach or locate her. Appears she is MIA and no longer seeing patients. Was only going back to her because I like Costco's eye center with affordable frames/glasses. Appears Costco does not have a replacement yet.