I decided to give this place a shot after it was recommended by the staff at a glasses shop. I…read moreneeded an updated prescription. I had no problem booking an appointment online and was easily able to enter all my information before the appointment. I liked that when I arrived at the office I didn't have to fill out forms again with all the same information. The staff was friendly and professional. Both the lady at the front desk and the lady who did my "eye pictures" were efficient and kind. The optometrist "Matthew" was very knowledgeable and seemed to genuinely care about doing a good job. I got in and out in under an hour, with no curveballs or surprises. I will be back!

This is the MOST EXPENSIVE PLACE IN TOWN!! You can get the same quality examelsewhere for a…read morefraction of the cost. Buyer Beware!!

The staff are very courteous and professional which is rare in the medical field. I was very…read moreimpressed.

I really do like the drs here. Dr Petal did my eye surgery and he's got a great bedside manner. Saw…read moreDr Young for a recheck and he was nice as well. Surgeries are done in Abilene at their surgery center but it was easy

While visiting my family in DFW, my husband and I decided to get our eyes checked, so we called…read moreVisualEyes for the first time and set up appointments with Dr. Jackie Le. Upon arrival we were greeted with the nicest lady at the front desk, who kindly offered us water as we waited. That day we had to bring our two-month old son with us. My husband was seen first. As he was finishing up his exam, it was my turn...but I still had my baby in the carrier, who was starting to wake up. They were so awesome in letting me take our baby out in the testing room to feed him a bottle, while they tested my eyes at the same time. When I was done, they let me finish feeding him, then proceeded to help me gather up all my mommy things and take it to the exam room. As a new mom, that truly meant the world to me. It's a blessing to feel cared for and supported, especially in an unknown setting, surrounded by new faces. During my exam, Dr. Le was incredibly detailed and intentional. I learned things that doctors could have told me years ago, for example, the reasoning behind my eye dryness (not removing eye makeup before bed) and the reasons why my eye drops weren't working. I have been going to eye doctors since I was 12 years old and this experience by far was the best I've ever had. Although we live in Austin, we're going to make the drive back to VisualEyes any time we need eye care. The experience we had and the people who work there make every bit of that journey worth it!

I would not recommend this office due to the negligence I experienced by one of their doctors. I…read morewent in because they were a referral from my insurance company and nearby. Once there, they initially seemed like good people and their office is very nice. The bill, however, was exceptional. I brought my own frames, yet they still charged me $355 and billed my insurance for an additional $1200. The doctor and staff knew that I was moving out of state and would be leaving as soon as I got my new lenses in. Chaos came when I went to pick them up and could see nothing and got an instant headache. It ended up that the doctor decided that myself, my former eye surgeon, and about 10 prior optometrists were fools and that she was special and knew more than anyone. Without my consent, and to my extreme surprise, she had completely changed the prescription to something unusable and unhelpful. Try as I might, I could not get their office to fix the prescription to what she had stated when I agreed to the script and paid them. Now, close to a year later, I have no usable glasses unless I use my old pair from a decade ago. However, they do not have the presbyopia script so I have to constantly switch back and forth between my old glasses and my readers. This was all a direct result of the doctor having a seeming God complex and being unwilling to behave as a professional or decent human. In addition to her creating considerable harm in my life, I consider them to have stolen my money as I would never have paid for new lenses that I knew were such an opposite prescription of my eyes needs. I did speak with their office again recently about the matter and they were of no help. The doctor should lose her license for such unethical and unprofessional behavior.

My last eye exam/glasses purchase in Granbury was a disaster, very frustrating, and a motivation to…read morefind somewhere else. I looked at Benbrook/Fort Worth reviews and found De Grasse & Ratliff Eye Center - what a blessing! Everyone I encountered at De Grasse & Ratliff Eye Center was pleasant, assistive, and professional. My optometrist was Dr. Chad Carter. He took his time with me and was careful and thorough during the examination. He recommended and used lenses to demonstrate how the changes would impact my vision quality. While waiting to see Dr. Carter, I decided to review their extensive selection of frames. Mandy Roger-Gay, a Lead Optician, introduced herself and assisted me in finding frame options. My choices were made with her assistance before the exam (I knew I would need new frames as mine had broken). I have worn prescription eyewear for almost 60 years, since second grade. I have never had a more thorough and informative eye exam than the one conducted by Dr. Carter. I have never enjoyed more assistance and courteous service than Mandy's. Mandy took her time to measure for bi-focal lines carefully and made beneficial suggestions to ensure my new eyewear would provide me with the support I need to live and work with good eyesight. I am delighted I chose to drive the thirty miles to experience this level of friendly and professional service. I highly recommend De Grasse & Ratliff Eye Center, Dr. Chad Carter, and Mandy Roger-Gay for your optical needs.

Do you love your eye support team? Well, I do for three reasons. (1) Medical staff are AMAZING…read more(smart, kind, efficient, & clearly love their workplace). (2) One-stop for all (contacts, glasses, exams). (3) Location in Benbrook is super close to I-20 at Granbury (I-377) with lots of parking. (4) Waiting room always has good tv shows playing or you can just pre-shop for frames or sunglasses while you wait. BONUS: The experience is so great that you look forward to it, & who can say that about medical visits :-)

They were so nice! And I was actually shown how to get both contacts in!! Dr. Hoang was very…read moreknowledgeable and helpful! Everyone was super friendly!

The only positive aspects of this place are the friendly receptionists and the helpful optometrist…read more However, my overall experience has been extremely disappointing. I won't name names, but the eyewear ordering process has been a complete disaster. I ordered new lenses for my existing frames, and here's what happened: 1. The lenses didn't fit my frames, even though I left them there. I waited two weeks for a reorder. 2. The reordered lenses arrived, but they were not the transitions I had requested. Another reorder, another two-week wait. 3. When the lenses finally arrived, they had been shaved down too much and didn't fit properly--yet another reorder and another two-week wait. To make matters worse, I later found out they had actually received the lenses on March 10th, but no one informed me. It was only when I followed up on March 19th that they finally located them. Throughout this ordeal, there were no updates or follow-ups. After this experience, I'll be taking my business elsewhere--I've heard great things about Costco.

I had my first visit to Sawyer Eye Care and saw Dr. McCoy. I am completely pleased and confident in…read morethe care, professionalism, and knowledge of Dr. McCoy and his staff. Very thorough with the exam and explanation of what he saw. I have scheduled cataract surgery and I've known for a couple of years that it would be needed. I have no hesitation in selecting Dr. McCoy to do the surgery!

1st eye prescription from Sawyer Eye Center did not work for me, so I took my new glasses back to…read moreSawyer Eye Care Center to have them verified. I was told the glasses did not reflect the prescription I was given. So, I went back to eyebuydirect.com were I purchased & passed on that information. Eyebuydirect provided me with another pair which felt the same to me as the 1st, so I took them to the Sawyer to verify, along with the 1st pair. I was told they both did indeed match my prescription! To say the least, I was not pleased to hear that. I was given no explanation as to why I was told the 1st pair did not reflect my prescription. I was told not to worry & I was given an appointment to have another eye exam, for a new prescription. I sent used my re-issued prescription to get new glasses from eyebuydirect.com The 3rd pair did not work either, so another appointment at the eye center to find out why! I was told I should have cataract surgery. I said the Dr told me I did not need surgery, @ my 1st screening appointment. Then I was told since I was satisfied with my current eye glasses I purchased over 2 years ago, they would just re-issue it again, as a revised prescription. I mentioned that I was concerned the vendor will not provide a free replacement since they already did 3 times! The response I received was, don't worry they will, they do for a re-issued prescription. Well, No they don't, not after they did for re-issued 2 times already. My experience with Sawyer Eye Center of Weatherford couldn't be more frustrating & I am paying the price for it, Not Sawyer. I will not be going back ever & I do not recommend Sawyer Eye Center.

Nice place with great staff in and out clean and friendly Lots of glasses to chose fromread more

The staff and the eye dr is amazing. She takes the time to explain what she sees. The selection of…read moreframes is good.

Dr. Bass is an amazing eye doctor. I need special scleral contacts due to keratoconus. I had…read morebeen to 3 other eye doctors, one of them a keratoconus specialist, and I was never able to get lenses that were comfortable enough for me to wear more than a few hours. They either got foggy before lunch or actually hurt. I read about Dr. Bass on a Facebook keratoconus group and made an appointment. I am so glad I did. He and his staff are so nice. He tried some tester lenses on me in his office and found the right fit for me. When the lenses with my prescription came they were great, but Dr Bass thought he could get them better, and he did. I can wear my new lenses all day long with no fogging and no pain and I can see so much better than I could with my glasses. If you need a new eye doctor definitely give Dr. Bass a try.

WARNING! These are…read morethe facts: I just walked out of an appointment. They claimed they took my insurance; I made an appointment. Arranged to take time off work to come here. I arrive and they tell me that I have to pay a $39 fee for some random eye scan technology. AND it is not covered by insurance. They will not take no for an answer. I read the paperwork, and it said it was required. They said the Dr will not see you unless you agree and get the scan. So, I left. Those were the facts. This is not an opinion. This is what literally happened to me. The following is my opinion based on consumer protection, patient care and ethical principles: This is the issue: They wait until you are there to tell you. This was not told to me on the phone when I made the appt. They could have told me it was required. But they prey on people who, like me, took time off of work so the people feel desperate. Very predatory. I have paid my eye insurance money so that I can get a visit there for no charge. That was what the agreement with the provider and the insurance company was. In my life, I have never had this eye scan done. I don't care if the "dr" thinks it's great. It's an attempt to open your wallet. I have had it offered by other optometrists and it is always OPTIONAL. In fact, Eyeworks, down Hulen, offers this scan for the same price but it is OPTIONAL. NOT REQUIRED. This is the age of surcharges, fees, taxes and tips. DO NOT GO HERE. There are plenty of other optometrists in Fort Worth that do not attempt to tack on last minute charges. Oh! Also, while I was in the facility, the people locked the door. Maybe for safety? However, this is against OSHA law and against fire code. Please consider that as well. If the place catches on fire, you are locked in.