I took my wife's glasses to these people to replace a nose pad., The technician broke the frame in…read moretwo. She put my wife's lenses in a cheap frame telling me they were in place securely. Later that evening the lenses fell out. I was not charged for this fiasco, but neither was there any offer to properly repair or replace the frame.

I am disappointed with my experience at this optometry office. My child had just been discharged…read morefrom the hospital after treatment for nausea and vomiting. Before the appointment, I called the office to explain the situation and ask about rescheduling. I was informed that rescheduling at that time would result in a $50 fee. To avoid the fee, I brought my child to the appointment as scheduled. After we arrived, the doctor stated they were not comfortable seeing her because of her recent illness, and the office canceled the appointment. The most concerning aspect was that the office had already been informed of my child's condition before the visit. Despite this, I was told a cancellation fee would apply if I rescheduled, yet the appointment was ultimately canceled by the office upon our arrival. As a result, we made an unnecessary trip while managing a child's recent hospitalization. While I understand the need to protect patients and staff, I believe the situation warranted greater flexibility and consideration. This experience reflected poor communication and customer service and left me with concerns about the office's approach to patient care.

My husband and I have been going to Dr Baggerly for many years. We generally have been happy with…read morethe service until now after being left on hold for one hour and 22 minutes by "Megan"to schedule an appointment. There should be a better process. If there is one then it should've been ofIt has become our experience that office personnel can destroy a good doctor's practice. I hope this is NOT the case.

Stephanie V has great customer service and is very knowledgeable about my needs. Thanks Stephanieread more

Friendly staff and wasn't crowded or busy when we came for eye exam. We called to make an…read moreappointment. My aunt and uncle both referred me. They have the eye scan thing that can be used instead of dilating with drops. Right next to yoshinoya.

My husband and I have been coming here for years and we continue to come back even after we moved…read moreout of the area. I've also been bringing my son here since he was little and he always looks forward to his appointments. The staff is always so friendly and helpful and they are super amazing with kids too! They have a wide selection of kids glasses to choose from which is great because even at 5 years old, my son likes options. Dr So really takes the time to explain things and answers any questions we have which makes us so confident in returning time after time. And special shout-out to Uncle Philip for going above and beyond every time we come in and always making it a pleasant experience. We highly recommend!

My first time here-I was impressed with Dr. Krombs. She was very thorough and professional and took…read moregood care of my concerns. Everyone else in the office was great too. Highly recommend

Needed to get my contact prescription renewed and found this place on yelp (takes VSP insurance)…read more The front staff was friendly and the doctor is very approachable. Was in and out in less than 30 minutes (I don't have any big eye issues). Parking is easy and the inside is spacious and clean. So glad to have found a great optometry near me!

This is long overdue. Having moved to the area at the end of 2022 from LA, I decided I needed to…read moretry to find a local optometrist to hopefully replace my optometrist in LA who I had been going to for 20+ years. I'm not one to change a provider lightly, but I could not be happier to say I found one and that the reviews on Yelp are 100% accurate when it comes to Dr. Kim. If you care about genuine and personal customer service, and forming a real relationship with the people who take care of your health, this is the place to go. The level of service was unparalleled and they are friendly and thorough. I had insurance but assumed I had already used my benefits since I purchased contacts elsewhere less than a year prior. They took the time to check my insurance, saw I had benefits that could be applied, explained the benefits, and went through the benefits to see which could get me the best discount. I ended up getting contact lenses, frames, and lenses. Dr. Kim not only knows what she's doing in her profession, but she truly cares about her patients. She shows it by the time she spends to conduct her exam and to talk to you. It feels like a rarity these days to find this type of care, but it's a relief to see it still exists. I am very thankful to have found her.

Jennifer is outstanding and very attentive. This was my first visit and I left very pleased with…read morethe level of service and care. The glasses I selected were not readily available so I was told it would be about 2-3 weeks before receiving them. I was advised when the glasses arrived that they were slightly scratched and they recommended returning them rather than having me settled for a defective pair of glasses. It took an additional 2 plus weeks for my glasses to arrive but it was worth the wait. I appreciated the attention to detail and pride toward delivering a quality product. The eye exam was thorough. Jennifer took the time to explain every aspect of the exam and it did not seem like a rushed visit. I liked the wide selection of eye ware. The staff is courteous and go above and beyond to ensure your glasses fit properly. I strongly recommend this place.

Receptionist needs customer service improvement.... I…read morecalled looking to inquire about a vision appointment. Receptionist picked up the phone and did not identify the business or reason for my call, seemed like I dialed the wrong number and the person was bothered. I had to ask if I was calling the right location because of the way she responded. Very blunt... I'll be looking elsewhere.

This is not my first visit to light of life, The staff is…read morevery welcoming and helpful, And Dr. Bebawy is amazing, he discovered my high eye pressure and help me diagnose it, which I am grateful for, because this was something that would have affected me, and I really cannot say enough about the great service, I would definitely recommend Dr. Bebawy and Light of life to all friends and family.

I have had the best experience at Luxe Optometry! They are a smaller optometrist office with a very…read morechic selection of glasses. I just picked up my glasses yesterday, and I've already gotten compliments on them. Dr Kim really helped me with understand how to take care of my dry eyes, and I also purchased multifocal contacts, which have been working out for me when past options did not. I found them to be reasonably priced (insurance helps), and they were willing to explain exactly what my insurance covered and how to get the most bang for my buck. I will definitely come back next year and beyond! One note: they give you electronic copies of your prescriptions, which several offices I've been to would not do. Again, I highly recommend them for thorough exams, thoughtful service, and an amazing, unique selection of glasses.

I have been a client for the last two years. Beautiful, clean office with high end and cost…read moreeffective frames. The doctor takes her time with you and explains different options for you to make an informed decision. Her other office employees are professional and very helpful from helping choose frames, to discussing different options for your lenses. I am very happy with Luxe Optometry!

I had an appointment today everything went fast and efficient everyone was very friendly and…read morehelpful the doctor was very attentive and informative in all of my questions and concerns someone i do want to say was very truthful and helpful was esther the consultant we connected quick i felt very comfortable and sure that she would help me find what i need. yet again she was very informative answered all my questions and concerns with solutions I struggle looking for frames and find my style esther was very truthful on what worked on me and my face structure and what didn't which i am glad because i chose a very cute pair i'm so excited to receive them esther also helped me apply for care credit she made it very simple and self explanatory i'm very pleased with my visit today!! thank you everyone there ps the collectibles are insanely cool

Stopped by on Friday, 05/03/24 for my annual eye exam check up. This year, I decided to get new…read moreframes instead of my yearly supple of the monthly contact lenses since my current glasses (Tiffany & Co. Brand) is around 2 years old. I've been a loyal customer to this specific Optometry Office for decades. I would remember my mom taking my sister and I during the elementary and middle school days. At the time, my mom would give us limitations in terms of what frames we wanted to get (i.e., the cheaper options that were fully covered by insurance). Fast forward in time, I stopped coming to this office since I moved out of Pomona for college and would get my eyes checked near my college. Now, I am back in Pomona and decided to stick to this office. Very clean interiors and staff are always friendly. Excellent customer service and the staff's level of patience is tremendously the best. I usually meet with Dr. Le but on Friday I met with a different doctor (I'm assuming Dr. Liu?). Dr. Le's office is truly like a museum! Full of Bruce Lee action figures, Star Wars figures, and so much more! In terms of glasses frames, this place has it all, from affordable frames fully covered by insurance to the more expensive and lavish-branded ones (Gucci, Yves Saint Laurent, Prada, Tory Burch, MK, etc.). From all ends of the spectrum truly, and staff members will help you out and consult with you to make sure you are getting what you want and need. The Tiffany glasses I got 2 years ago was my most expensive frames purchase. On Friday, I spoiled myself and got Gucci. This is what happens when you are an adult and want to splurge on yourself. :') 5/5! I highly recommend this place. Office staff also sends you multiple reminders via email and text.