I stopped by this location to look at the eye glasses because I had been to another location and…read morethings didn't work out there. so I stopped at this VISION WORKS in Lake Pleasant Peoria Arizona and I had amazing service with Gaylon Walker great experience. when I went back to pick up my glasses after ordering them and Gaylon was not there but the other people working were just as amazing as Gaylon was thank you for the great experience

They have a nice selection of glasses/frames to choose from. That is where the positive ends for me…read moreand I walked out and took my business to Avant Guard Boutique eyewear. Their door says "walk ins welcome" I not only tried to walk in 2 times (each time was told no we don't Have room or time to see you...even though there was only 1 person in the entire place that was a patient). Then I made an appt and was there 8 min past the time and they said dr left right at my appt time (no phone call). I don't understand how they can say walk ins welcome when they have only 1 dr and he randomly leaves if no one is scheduled and even if someone is scheduled. I understand being on time is my obligation, but there was zero customer service and they couldn't even reschedule me for soon that day. They need to take down the sign that says walk ins welcome it's completely misleading. The prices of lenses seems average but that's all I was able to determine. Took money elsewhere and will never go back. They don't treat people with respect.

've going to Avant Garde Eye Care for about decade. I don't remember exactly how long but I do know…read morewhy I go here. Dr. Stewart and his staff are always professional, kind and welcoming. The office has an excellent selection of frames and contacts. From affordable brands to designer brands like Gucci. The office has amazing paintings throughout. I don't remember any music playing because I'm usually in and out of there. I'll keep going here as long as I'm in town.

Never again! If you like receiving surprise bills eight…read moremonths after service, this is the place for you! They are expensive, will overcharge and keep on charging! Go anywhere else! bills never stop coming! You can get the same for less anywhere else.

I spent $300 on Oakley eyeglasses and in 5 months the frame cracked for no reason at all. The…read morelense will not stay in and when I went back to the store on Lake Pleasant, I was told, "So sorry" which was the end to the conversation. When I purchased the glasses, I was told that because Oakley was a well known and top of the line frame, I probably wouldn't need the Target warranty. As I told the person in the store today, "I will never come back here."

Appointment times are not appointment times they are suggested arrival times at this location. If…read moreyou value your time book a different location. I have been going to this location for years and have always had great service until lately. I called to order new contacts recently and they couldn't do that because they didn't have the right password! Unbelievable.

I'm surprised to see so many negative reviews. I visited this morning to make an appointment, and…read morethe young lady who took my information was very professional and kind. She went above and beyond to ensure that my insurance would cover the visit. Based on my first impression, I would definitely rate it five stars. I'm sorry to hear that others had a different experience, but as for me, I was genuinely impressed.

We came in prepared to buy 4 pairs of glasses. From the time we walked in we felt like we were…read moreintruding. No greeting, no offers to help. I was confused because we didn't know how long the wait would be. We stood by the desk waiting but nobody seemed to care. In the end we had to leave after being there around 40 minutes without any help. There were only 2 other customers in the store and 3 employees so I have no idea what was going on. I asked them to save our info on the glasses we chose but after leaving we decided to go somewhere else. I think we would have spent around 1500 on our purchase. This store needs help. Very unfortunate.

I arrived on time for my appointment and waited nearly an hour without any updates. When I finally…read moreasked, I learned that the doctor wasn't coming in at all and was operating the equipment remotely, which significantly slowed down the process. With several patients still ahead of me, they estimated at least another hour of waiting. I was offered an appointment at another location or to come back the next day, but better communication upfront would have avoided the inconvenience.

So I totally understand they want you to take a contact class then you get there and where is the…read moreteaching. Bitch just sat there and didn't even help with teaching anything. This is why I don't like going to chain eyeglass and contact places. Only if I can give no star just to review. Never again. So frustrating with this place.

My family and I live on the east side of the valley, but we happily made the trip to Ohana with my…read moresister and parents to get prescription sunglasses, and it was so worth it. The store is spotless, beautifully organized, and packed with an amazing variety of frame styles. I loved the Finding Nemo touches throughout the shop They had frames I haven't seen at other optical stores, from fun and colorful to classic and timeless. I loved so many pairs that choosing was genuinely hard. I ultimately went with a pair of Maui Jims and couldn't be happier. The owners were incredibly kind, knowledgeable, and welcoming, making the entire experience relaxed and enjoyable. I will absolutely be returning to Ohana and highly recommend checking them out if you're looking for great frames and outstanding service!

I have been to several places to get glasses in the last couple of years and none of them have…read moregiven me usable glasses. I decided to try one more time and selected Ohana Eye Care because of their great reviews. I'm so glad I did! Dr. Kwok works with you personally. She is very interested in any questions you have and in solving any eye problems you are having. She is friendly and patient. She tested my eyes thoroughly. Then we discussed glasses options and made a selection. When I got my glasses they were the best I have had in years. There was a slight problem with glancing to the left. After a few days I called Dr. Kwok and told her about it. She knew exactly what to do and fixed the problem. Now my glasses are perfect!

Do not go here anymore! Ownership has changed and they no longer care about customer service…read more They steal your benefits and won't reset them after multiple attempts to contact them. Choose another place to take your business!!!

This business has changed owners and is now Keen Eyewear. Service here is not the same. Scott and…read moreKathleen are gone and the level of service seems to have let with them. We experienced charges for services not discussed in advance. And a "new patient" fee accessed even though we were previous customers. The store is messy and untidy and seems to feature fewer Eyewear choices. This is not a place we will visit again.

NO PUFF OF AIR IN YOUR EYE! Need I say more?! They have new technology for glaucoma testing so you…read moredon't have to worry about that stressful test anymore. Maybe nobody else will find that to be amazing but I sure did. The team is SUPER friendly and kind! My hubby has a major fear of anything eye related and they were so genuinely patient and sweet with him. The sales lady was also not pushy at all when I was looking at glasses and suggested a few styles and gave me honest feedback. I could tell she wasn't trying to up sell me, which is always appreciated. Location is great and also offers covered free parking. Nice for the 110+ days!

This vision center had a name change/ownership change and since this took place their service is…read morehorrible. You call into a central line who transfers you to 1) a voicemail - and nobody calls you back, 2) a line that rings, then gives you a busy signal and disconnects, or 3) the central line customer service has to create a "task" for them to call you back. So I wait. They were ordering frames so my son can try them on for his prescription sunglasses, we were told this would take three or four business days and it's been three weeks. No callback. No update. And still no regular everyday glasses for either of us! Since this ownership changed the service sucks. For the high cost of their optical options, I expect high end service. Our next time will not be with this optical group. For goodness sake - call with an update if you're behind!

Went to Lens Crafters because I thought I needed new frames. The nose piece on my glasses had…read morebroken off. Jessica helped me. She told me I just needed a new nose piece put on. She proceeded to put two new nose pieces on, tightened all the screws and cleaned my glasses at no charge! She was awesome!!

I went to LensCrafters in Surprise to see if they can fix my glasses and Jessica Ledesma was a…read moregreat help she fixed my glasses in less than five minutes. Thank you so much Jessica.

We've been working with Yelka to help us with new glasses and sunglasses. She was very knowledgable…read moreand provided all kinds of alternatives. She was very nice and we had a good time working with her. It's usually a pain getting new glasses. Yelka made it fun. Please let her know how much we appreciate her. Kate Miller and Bev Barton

The staff here is friendly and my optometrist was super knowledgeable regarding my eye conditions…read more He really went the extra mile as far as care quality. They even labeled my contacts for me (L/R) which sounds like such a obvious gesture but I've never had a vision place do that for me lol. I'm happy to be a patient here.