I was at Target Optical Mission Valley this morning getting new glasses. Mrs Jill took care of me SO GOOD!!!! From working with my VSP Insurance to get me the best price and quality to find me a very comfortable frame!!!!! Got my old glasses at another Target Optical but to be honest my experience today WAS "GREAT" I can't compare!!!!!!! Target Optical Mission Valley is the place to go for glasses. Don't forget when you in there ask for Mrs Jill!!!!!! Thank you very much. Ricardo Cabrera read more

I had a very good experience here at this Target Optical. They you lady who help me order my new glasses, Elizabeth, I believe her name was, was very help and nice. She had a very good sense of humor as well. The offer a very good selection of competitive quality name brand frames with all the advance options for one's lenses. Also, and very important, they accept many insurance companies. I was very pleased with the service and the quality of glasses I was able to acquire here at Target. read more

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YES, TARGET HAS EVERYTHING (3.6 stars) ... even an Optical office. LOL. For the record, I have had bifocals since elementary but will say that style and technology has enhanced comfort for those people who once use to have those backward D's on their lens. This place peaked my interest because it offered many selections and the line wasn't too long (covid restrictions - very minimal people to enter). Was looking for fashionable wire frames (with a different twist) that fit my face and found them here. Decided to move forward with appointment and etc. 1) EXAM OPTION. You have the option to have the typical Dilation or Digital Retinal Imaging for an additional fee and no blur vision afterwards. Never had that so decide to pay extra for the Digital Retinal Imaging. This takes a full image inside your eye and is kept on record so next time you go for an exam and do a digital image you can see if there has been any changes to the eyes health. 2) EXAM. The Ophthalmologists (eyeball Doctor) takes you back to a small back room. Yes, you wear your mask while placing your head on the eye machines. We went through a series of tests to best analyze my site and lens. 3) PICK OPTIONS. I spend a lot for my glasses because it's an investment on the health of your eyes. I got Progressive lens, blue screen protection, anti-glare, etc. defiantly not cheap. 4) PICK FRAMES. Afterward you go back to the main lobby and select the frames. They have COVID restrictions in place. After touching a frame you place it in this box you carry and afterwards the staff will sanitize before placing them back on shelves for other customers. When you pick your frames they will mark the lens when fitted on the face (this part is mainly for those with progressive lens). 5) DELIVERY. They said about 10 days but I received mine in 5 days - so quick. They text me when the glasses arrived at the store for pickup. Also there is I think window to adjust to the new lens and if it bothers still you can come back and see the Doctor again to readjust the lens. I will admit... when I put my new glasses on and walked around I felt kind of "car sick" and wanted to throw up in target - to be specific - the Christmas isle. I know my eye sights not THAT bad. It's been a few yrs since I've upgraded but I had to give myself time to adjust to the stronger progressive lens. I've debated to go back or not but haven't. Will keep up with yearly check ups and get a new pair in the coming months. Until the next appointment... read more

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I had no idea this place even existed within Target in Mission Valley SD. I was on a quest to find an optical store nearby as my glasses have been way too tight to wear comfortably. I randomly searched the term "optical" and saw this. I quickly called and asked if they can loosen my glasses for me and the lady that answered the phone said to bring them in! I ran back home, grabbed my glasses, and ran to Target. The lady that helped me was called Ileana and she was awesome. Ileana loosened my glasses just right so they fit perfectly now and, also cleaned them up for me. This service was free! And she even said to come back if I need additional adjustments. Super friendly and super quick. I am very happy with this place! read more

***Mexican and caucasian lady switched my new frame to the floor model display old frames without telling me*** Story of what happened below: Received a text to pick up prescription glasses. I went right after work with my 5.5 month old baby. Arrived at Target optical and was greeted by the mexican curly haired lady and her caucasian coworker (both working at the front). The mexican lady had me fit my prescription glasses and then told me to take them off for adjustment of the nose pads. Stood there for about 10 mins while she adjusted my glasses. I stepped back towards the corner of the store b/c of my stroller and there were people comin in. I waited those 10 mins while she and the caucasian lady adjust my glasses. As I stood there, the caucasian lady grabs the floor model glasses and then "huddles" with the mexican lady and continue to adjust my glasses. I was thinking "maybe they needed a screw from the floor model glasses or they're straight up going to use the floor model glasses and put my lenses in the used display model frames." But then I thought to myself again, "nah they couldn't, my husband's health plan paid for new frames, why would they do that?" So as I stand for another 5 mins, the mexican lady comes to the front and tells me "we can't seem to fix your glasses. You might have to order a new pair and you're going to have to wait another 7 business days" I felt my face get hot. I just got off work. Received a text a day prior to pick my glasses up. My vision is pretty bad and all I wanted were my new glasses. Also, had to plan accordingly because I had my 5.5 month old baby girl with me. I stood there as she was telling me that they could possibly have it the day after but it wasn't for sure. Then the caucasian lady brought up going to Lens Crafters because they had more tools there to possibly fix my glasses. I agreed for her to go there and give me a call back. As she read my number back, it was a different number. My face was just freakin hot again! I was trying to keep my cool and not yell in front of my baby. I proceeded to give her my correct phone # and she told me she'll give me a call while I shop at Target. Went around target and called my husband and told him everything. He was pissed. Got a call from the caucasian lady and went back to the optical store. As I walk in to meet with the caucasian lady, she tells me that my lenses were definitely transitioning and that she noticed all that while she was walking outside to go to Lens Crafters. The thing is....I DID NOT PLACE AN ORDER FOR TRANSITION LENSES. The whole time, she was reading the wrong ticket order and phone number to me. The mexican lady had to remind her that I did not place that order for my glasses. I just felt my whole body get really hot (obviously I was pissed) As I inspect my frame (remember the part I told you guys that the caucasian lady grabbed the floor model pair and then "huddled" with the mexican lady while they fix my glasses) I was trying to see if they gave me the floor model pair. I was already pissed so I grabbed the glasses from the caucasian lady and went to my car. I sit in my car and notice the left side of my frame had the sticker smudge from the price being removed from the frame. All the floor models have the prices on them(obviously so that us customers can try them on and have the price in our faces to see) They did not have the integrity to tell me that they gave me used up, tried on, oily, filthy frames. I called my husband and told him about it. He told me when he called he asked if they gave me the used old frames. The mexican lady proceeded to say that they did. The mexican lady said they had to do that because my NEW frames weren't fitting correctly. Why the EFFF would I want used frames when my insurance paid for new frames? They let me walk out of the store with old frames without telling me. I would of understood if they TOLD ME that they had to use the old frames for the time being and order me a new pair. THESE TWO LADIE DID NOT SAY A WORD. My husband demanded a call from the manager. Manager called and apologized and gave us some money back and ordered me a new pair. All in all, please don't go here. You don't know if they'll give you new frames or old frames. I would never ever want nobody to experience all of this. No integrity for their customers whatsoever. read more

Dr. Marbun and his Optometry staff are simply fantastic. I've seen Dr. Marbun for years at a different location and a newer Dr. On his staff, recently Who both blow me away with their creativity and wealth of knowledge. I have a long history of eye surgeries dating back to 1974. I see retinal specialists for some issues and for contacts and glasses, I don't trust my eyes to just anyone. I appreciate the consistency and the compassion Dr. Marbun and his staff have to offer. It's disappointing to read the negative reviews about the optical staff as they are learning just like the rest of the country, in new positions. People should expect to pay for eyeglasses and contact lens exams separately. They are two separate procedures. I have worked in healthcare for 24 years and I want to encourage ever to ask questions over the phone and advocate for yourself. Mom is not doing it for you anymore. I've been in the same position, I remember becoming aware of the fact that I had to do these things for myself and it was a different world when you become independent. We cannot go back in time and reteach adults young and old to have manners and courtesy but I guarantee 8/10 times that if you wake up and choose your own attitude and approach life this way, that people will respond in kind. You're welcome. (I learned the hard way.) read more

I agree with the previous review. They were misleading about the actual costs. I called in to see how much the cost would be for a contacts and eyeglass exam. I was told with my insurance I have a $10 copay. On the day of my exam I'm told there is also a $60 charge for contact lense fitting. No big deal but I wish that was communicated over the phone. I like to know beforehand what I'm getting into especially that I called prior and asked. That experience was not so ideal. The actual exam was great however! The doctor addressed all my concerns and I got my prescription in no time. read more

I had an appointment at 12:15, I arrived early since it was my first time and in order to complete paperwork. I completed the paperwork (which actually could have been pre-loaded to the appointment app and done ahead of time). It was now 12:15. Person working the desk suggested I view the glasses while I wait for the doctor. Several minutes later the previous patient left the exam room and I saw the doctor leave as well. I waited 25 minutes until 12:40 and still no doctor in the exam room nor did anyone approach me and explain or apologize. I told them it was very frustrating to wait that long and I left. 25 minute wait with no explanation or apologies is not customer service. There are lots of other optical choices in San Diego. read more

I have been seeing this optometrist at another location, but was at this location recently. I want to give a big shout out to Peggy! She is simply the best! I had an issue filling my Rx at my usual place, and came back with the script. She had no problem ordering a full year of contacts for me, matching the price I usually pay elsewhere, applying a rebate, and having them shipped right to my home. I have never had service like that before- and fast! Thanks Peggy. Target optical has a winner with her! read more

I stood at the blocked off entry for ten minutes and the employee was helping someone else. She did not show the courtesy to acknowledge a clients existence. read more

Everyone working at this Target Optical is so friendly!! Got contacts for the first time and they made it so easy with the Exam and purchasing a year supply of contact. The place is very clean and easily accessible from the mall. Thanks you guys! read more

I was in there like a month ago to get new glasses. I went to go pick up my glasses after 2 weeks. I was told I'd have too get use to the new prescription. 3 wks go by & still I couldn't see. I had to go back and figure out what was wrong. Turns out they put in the wrong prescription so I had to leave them behind. Another 3 wks go by I got a phone call my glasses where delivered but some how they where lost in the store they would call me when they found them that was 3 days ago. I called earlier today I was told they had to reorder my glasses again. Now i have to wait another 4-5 Days for the new ones to arrive. This is complete bs don't go there to get glasses Period. My First & My last time going there. read more

The first time I came in, the lady was super nice and super helpful. Unfortunately when I got the glasses they just didn't fit right. So I took them back to get a different pair. Again, another lady was super nice. It was downhill from there. The glasses didn't show up in the time frame they had said. I happened to be in Target so I checked if they were in, just checking, I wasn't angry or anything. They told me they'd be in the next day. I had to go back to target for something and it was the next evening and I still hadn't heard anything, so I checked and they said it should be any time and to do some shopping and come back. Came back, they were somewhat short and slightly annoyed with me and said they still weren't there but should be a little later and they'd text me. 2 days later and a phone call that just kept ringing and ringing and I finally get the text. I go in and I'm super happy and the lady helping me was just straight up done and rude and basically shoved me out the door. On top of everything, I was paying out of pocket, so it's not like anything was discounted. Never again will I go to this eye doctor/optical. read more

I had a really good experience at this Target Optical. Rine was very helpful and patient. She made sure to let me know she was available. The Dr was great too, I feel bad that I forgot her name however she explained everything in great detail. Overall I will recommend. Thank you! read more

I came in today and the two women working were so nice! I wish I got their names because they were great and helpful! Anyways, they were busy and a woman was giving one of the ladies a really hard time. She handled it so graceful and was respectful to the the customer. They also have a promotion going on so I got a great deal and have wanted these frames for a while! read more

DO NOT COME HERE. I just finished my eye exam and they tricked me out of an extra $60 I should not have paid. When I walked in I was asked if I was coming in for lenses or contacts. I told the lady in the front "Peggy" glasses and possibly contacts since I was running out of mine . She let me know with my insurance I had a $10 co-pay for my exam, I handed her my card to pay and she said they would collect for it on my way out. During my exam Dr. Hill asked me if I was there for lenses or contacts. I let her know again lenses possibly contacts. During the exam she brought up the types of contacts I had written on my paperwork that I currently wear, towards the end of the exam she handed me a pair of contact lenses to try on. After I put them on she let me know that my total came out to $70. I let her know that I just wanted my exam at the moment and did not want to purchase contacts. She said that was the co-pay for my exam. I was confused and told her the lady in the front let me know it was $10 so why the sudden change. She said it was an extra $60 for a contact exam. I told her I never agreed to that and that they should've made that clear to me in the beginning. She went to talk to Peggy who shortly walks up to me after and tells me how it adds up to $70 and adds on that she let me know depending what the Dr. does it may be an extra $50-$60 dollars. I told her she actually never told me that and just let me know about the $10 co-pay. Of course, I ended up paying for it because I wasn't going to make a scene but I let them know I was never going back there again and they need to be clear to their patients about the fees from the start. I asked for a copy of my prescription (which didn't even change from my last exam) and left. Do not come here both the Dr. and front desk will scam you out of your money. I have never heard of someone paying $70 for an exam WITH INSURANCE its outrageous! Save yourself your time and money and go elsewhere !!!!! read more