I had been looking at a pair of lamps. There was an additional 15 percent off today. I finally…read moredecided to buy the lamps, they are ceramic lamps. They still cost me $288 for the pair. One light was turned on in the store and the other one was not. When I got home and turned the lamps on, one of the lamps has an extreme defection with the ceramic, they're cream color so you can't see the defect until you turn the light on. It's a huge defect. When I called to complain or ask if they could do anything about this, I was tersely told that all sales are final. She said on the phone that one of those lamps had a defect that they knew about, but there was not one sign or any indication on the tag saying that the lamp had a defect. They were rude and inconsiderate, considering how much money I spent. I feel like they could've reduced the price a little bit more as there was not any indication that there was a KNOWN defect on their side. I understand that all sales are final, but this is beyond bad salesmanship. They're rude beyond measure.

Recently upgraded my family room and kitchen furniture. I'm a firm believer in "you get what you…read morepay for" and most of the stuff at places like GW just doesn't hold up. Love the quality of the King Hickory and Canadel pieces we picked out. Made in USA and Canada. Our salesperson, Debbie, was also great. Like Ethan Allen, this place offers free design services. Their delivery fee is also much less than EA's.

Delivery service: Derek and Andre communicated thier ETA. They were on time, personable and…read moreprofessional. Plus, our new chair is beautiful!

This online Amish furniture store truly exceeded my expectations. One of the things that really…read moreimpressed me was how they offer to send free samples of different wood types and stain colors, free of shipping costs as well, before you order. In fact, they encourage it before you place an order. It made a huge difference to see and feel the actual materials in person - especially when trying to match existing decor. It shows how much they care about helping customers make the right choice, and it gave me so much confidence in my order. That kind of attention to detail and customer-first approach is rare these days! That kind of thoughtful, exceptionally generous service really sets this furniture store apart, especially when it comes to custom, high-end pieces like Amish furniture. Their website stands out above the other Amish furniture online companies. It is user-friendly, beautifully done, and easy to navigate, with clear photos and detailed descriptions that made choosing the right piece simple - even without seeing it in person. The check out process was a breeze. I want to express my appreciation for the outstanding customer service I received from their team, expressly, Katy, for lending her expert opinion regarding furniture selection and helping me with a coupon code. Everyone I interacted with was not only helpful and knowledgeable, but also incredibly courteous and professional whenever I called. It's clear that this company values customer satisfaction. It's always a pleasure dealing with a company that prioritizes quality service. D. Horan

I went back to purchase from here a second time because they always treat me so well! Last time, I…read morebought a king mattress. Today I bought 2 queen sizes, set everything up for delivery and I couldn't be happier! I can always find something comfortable at a great price, no matter who I'm shopping for- the firm sleeper or the one who likes the pillow top.

I bought the tranquility 2 adjustable bed and a new Serta mattress. I'm impressed by the power of…read morethe lift functions and the quality of the mattress. Troy was patient with me as a made my decisions. Thank you.

Rude sales people and prices are ridiculous!!!! Then if you do find furniture you like it takes 12…read moreweeks to get.

This review is long overdue and I apologize to Hepplewhite's. I must share my great fortune in…read morediscovering this long-established store! Initially, I had Becky come out and "tweak" my living and dining rooms, utilizing my existing furniture and providing some key new pieces. She provided multiple options for new drapes which pulled each room together and created the look I wanted. More recently, Becky designed our new master suite and main bath renovation. She assisted me during the construction phase with color and material choices-- a huge help-- as well as advising on aesthetic considerations during the planning stage. Afterward, she reviewed the 100+ screenshots and photos I had gathered to convey what I was hoping to create in our bedroom and two bathrooms. Becky managed to distill those images into what is now our beautiful retreat, with soft colors, welcoming furnishings and bespoke details. Can't say enough good things about Hepplewhite's, Amy, and Becky!

Sales staff extremely nice. And helpful. The problem I have is with the King Hickory leather…read morerecliners I purchased 10/1/2018. I also purchased the Guardsman insurance on the chairs. Do not purchase it, waste of money. First thing is the chairs I thought were made in USA are made in China. Look to make sure your tags say made in USA. Now the quality of product. One chair leather is worn by dog walking by. Second chair seating pad rip and also ripped cushion. Put claim in with Guardsman and was not covered because of manufacturer defect and do not cover body oil. I was told to resubmit my claim which I did and waiting to get a reply. Read Guardsman reviews from other Customers. I wish I did instead of believing Victoria.

A nice family business that has been around for almost 100 years. Obviously they are doing…read moresomething right. When we lived in MI, we purchased our sofa from them. So many styles and fabrics to choose from in the store. What I liked was that the staff just let us walk around without being pushy. They were very knowledgeable, friendly, and knew design. The owner even came out to welcome us and ask if there was anything else they could do for us? It was refreshing to get great customer service in today's time. What a great find!

I was looking to buy a hot tub, and after visiting several hot tub stores, I found Watsons of…read moreSterling Heights to be the most professional and pleasurable. I was greeted by salesperson Rick who took time to explain and educate us on what to look for when purchasing a hot tub. He was laid back and did not pressure us at anytime to make a purchase. Once we decided on which hot tub we wanted he thoroughly explained what to expect in regards to taking delivery. The hot tub was originally supposed to take about 4-6 weeks to be delivered. Rick called us 1 week later and told us that the hot tub arrived early than expected and that we were able to schedule the delivery immediately. We were excited to learn this and they delivered the hot tub 2 days later without any issues. Rick kept us informed throughout the whole process. In this day and age of buyer beware, it was refreshing to have had such a smooth and pleasurable buying experience. I would recommend Watson's to my friends and family. Thank you Rick!

Terrible follow through with sales. I repeatedly asked for guidance in preparation of installation…read moreof a swim spa. They refused to work with me and caused a host of issues which cost thousands of additional dollars that could have been avoided if they worked with me. They basically took my money and ran. Definitely go elsewhere.

I recently purchased a bedroom set, dining room table and chairs, and end tables. I can't say…read moreenough about how wonderful this family is to work with. They helped me to find the perfect furniture and finishes for my needs . I was in the store at least 4 times before I made my purchase, and never any pressure to buy. I currently have my end tables and am waiting on my other pieces to be completed. I know these additions to our home will bring our family much joy for generations to come . Our beautiful furniture has arrived and I could not be happier. Thank you for this beautiful addition to our home .

I have gotten a couple things from here and they are all high quality and beautifully hand…read morecrafted. We had a bench custom sized to fit in the mud room, a kitchen table and chairs, and two rocking horses. They go out of their way to help you find the perfect size, style and color to fit your needs. They truly care about their customers. These furnishings will last forever and help create lasting memories for our family.

Really great place! They had products priced all throughout and we were able to ask questions very…read moreeasily to the salesman. The options were exactly what we were looking for.

Bob's Discount Furniture Don't waste your time shopping…read morethere. I bought the Viking power sofa & manual Viking loveseat almost 4 years ago. Bought the extended warranty. They fixed the light in the sofa (after about 6 months). Fixed the motor on the one side of the sofa after delivery. Then when the brace broke OFF under the foot rest...nope don't cover that! Piece literally broken in half then came right off under the footrest. Their Guardian Protection only covers accidental not manufacture defect. They can't even tell me who the manufacturer is! I will NEVER give any of my future business to this store. No matter which state I live in. Tell your people NO! Now I have a sofa with a broken piece under the footrest, who knows how long it will last. $3200 for JUNK.

We spent a long time in the store laying on and testing mattresses and ultimately chose a…read moreSealy/Tempur‑Pedic. Unfortunately, our experience with the salesperson significantly hurt our trust. We were told two separate things that later proved to be incorrect: That Sealy/Tempur‑Pedic would not allow the mattress to be purchased unless we also bought a $380 base. That failing to purchase a mattress cover would automatically void the 10‑year warranty. After reviewing the actual manufacturer warranty, neither of these statements is true. The warranty requires the mattress to be used on a proper foundation and to remain free from stains, but it does not require purchasing a specific base or mattress protector from the store. I'm posting this to encourage others to carefully verify warranty claims directly with the manufacturer and not rely solely on what is said during the sale. Accessories may be recommended, but presenting them as mandatory is misleading.

Ordered a Kitchen Table and 4 Chairs - it took almost 2 months to arrive. All the furniture came…read morein one box with literally 500 pieces that had to be assembled. I have bought furniture online and at IKEA where there was customer friendly assembly required but this was definitely factory level assembly that was needed. To add insult to injury a chair was damaged and even though I paid for the warranty / service plan GW refuses to replace the chair free of charge. Gardner White furniture is the absolute worst I have experienced in 40 years. I miss Art Van! GW should exit the furniture business. The "family" should be ashamed to show their faces in Michigan! Seriously...