I moved back to Austin 3 years ago and resumed seeing my dentist from the late 2000's. While he is…read morea nice man and the office staff are very nice, he only has two dental techs and my husband and I do not like one of the techs. Apparently, we are not the only ones as you have to wait months to see the other technician which put me way behind my cleaning schedule. So, I was on the hunt for a light, bright office with good vibes, upbeat music, a nice and friendly staff as well as an office up to date on the latest technology and I seem to have found everything I was looking for with Dr. Matthew Horne. Mia is a member of his front desk staff and she really gets all of the kudos. From my introduction to her over the phone to our encounter in person, I knew I had chosen well for my family. They are very thorough and for that reason, your first appointment may take a bit longer than normal, but I care deeply about my teeth and I appreciated the attention to detail. My brief encounter with Dr. Horne was also just as efficient. I left very happy and I also scheduled an appointment for my husband.

Went in as a first time patient today and was treated poorly and hurried throughout the visit. I…read moredo not have insurance and was quoted a very specific amount for x-rays, exam and cleaning. After the x-rays (the technician, Peter, was great) was shuffled to the hygienist. She kept calling me "honey" in a condescending tone and said she was "surprised" my x-rays looked so good after waiting so long to visit a dentist. Was asked multiple times about Invisalign, braces and other cosmetics that I had already said I wasn't interested in. I was really getting the hard sell at this point. She checked my gums and said they were in need of some TLC but nothing severe. She said it would be best to break up the cleaning into a 2-part visit. I asked what that would cost and she said she'd have the billing specialist work out the plan. The dentist came in, looked at my teeth for maybe 2 minutes then said i would need a cleaning (the whole reason for my visit) and agreed it would require 2 more visits. She then said I needed to watch some video about gum disease from the 1990's and left. The billing specialist then walked me through a multi-visit plan costing upwards of 600-1000 a visit! Then gave me a bill for 300 for that visit where i received no cleaning at all and only had x-rays taken. It was a complete scam, zero patient care, total hard-sell on cosmetics and dr. doyle clearly only cares about making money and not the health of the patients. I left sobbing and feeling less then human. I wouldn't recommend this office to anyone.

Great staff and a very nice location off of Capital of Texas highway. In terms of the aesthetic,…read morethe office has a nice minimalist look and a nice front desk as well. My favorite part about this dentist is that during my cleaning I was given a choice to pick a Tv channel to watch. Never before have I had this and I loved it because I didn't have to stare at the glaring light like at other dentists I experienced. In terms of the staff, the front desk personnel were very cheerful and welcoming despite it being 8AM in the morning. My tooth cleaner Cassidy did an amazing job at cleaning my teeth and made sure to let me know the spots where I need to brush more. Lastly, Dr. Ho the dentist was very detailed and made sure to give me a complete rundown of my teeth. He also described what my breathing canal looked like as well as a couple prone areas for cavities. Overall, I have no complaints and I was very satisfied with my experience here.

I live in Westlake, I work in Westlake, I have teeth, and I like eating at Hat Creek Burgers…read more For providing an important medical service at a convenient location with a baked-in excuse for yummy fast food, Dr. Ho should, in view of the above facts, be a slam dunk for a five star review. That said, I feel compelled to give Dr. Ho a three star review. Dr. Ho is a nice guy, and definitely seems to "know his teeth." However, to continue with the dental metaphors, the lingering taste in my mouth from my visit was one of irritation with the practice's inefficient, time intensive workflow, which IMHO, completely negates the convenience benefits of the practice's location, and for the reasons set forth herein, doesn't really make sense from either a dental care or business perspective. My routine cleaning and dental exam took over an hour to complete, with at least twenty five minutes spent poring over 3-D scans of my skull and teeth, and Dr. Ho discussing how the 3-D scan showed that one of my sinuses was fully blocked. (regrettably, the fact that only 50% of the cost of the 3-D imaging would be covered by my insurance was not part of the discussion). Fascinating stuff, that rundown on my nasal passages - but a bad use of my time when I'm breathing fine, my teeth don't hurt and I've got to run back home to ferry a toddler to daycare. Further, about 15 minutes into the discussion of 3-D scan of my head and teeth (including asides on the state of my sinuses), Dr. Ho went from being generally sanguine about my dental health to going back and forth as to whether he saw a cavity . From this, I conclude that there is some probability I have a cavity, and we should definitely keep a close eye on one or more of my teeth. By my math, my dental visit was made ~20-25 minutes longer and $150 more expensive than it needed to be due to the long winded review of the partially out-of-plan 3-D imaging. From a business and prophylaxis standpoint, the better move would have been to skip the 3-D imaging, and to the extent x-rays presented a tricky question of whether I have a cavity in need of attention, move up the date of my next checkup to keep an eye on my possibly latently janky tooth. We'd all win this way. I'd get back my precious time, insurance would have paid for everything, and Dr. Ho would easily recapture the revenue from the $%^&-ing out-of-plan 3-D scan in future cleanings and visits. Further, if routine cleaning/checkups proceeded quicker and did not include a partially out-of-plan 3-D scan as a matter of default, I'd be inclined to send the rest of my family to this practice, so we could all get our teeth done and go for burgers afterwards. But so long as such a visit would foreseeably take four-plus hours and cost me $600 for the uninsured portion of four 3-D scans, that's not a sensible option. That said, I'm a reasonable guy, and if presented with evidence of shorter visit times and making the 3-D imaging optional, I'd consider updating this review and returning to this practice, as Dr. Ho appears to be a thoroughly competent dentist with an uber-convenient location.

My family and I have been long-time patients with this dental clinic. When Dr. Hanle retired and…read moreDr. Dallas moved away, we were all very disappointed. Someone else would take over the practice, but a dental "hat trick" of finding three good family dentists in a row wasn't likely. Enter, Dr. Aldo Ronci. Ronci looks to be younger and therefore perhaps less experienced than he actually is. (I even asked him how old he was - if he was irked by such an intrusive question he was mature enough to conceal it.) I was happy that he didn't rush the visit, and showed genuine concern, not only about my teeth, but pocketbook too. Ronci's dental chair is extremely cushy. I don't know much else about dental equipment other than his looked advanced enough to do everything but cook dinner. Dentistry has come a long way since days of yore when dental drills were only slightly less jarring than a jack hammer. More importantly, I found Dr. Ronci's work to be meticulous and very nearly pain-free. He even managed to tame my dread of the Novocain needle (assisted by hygienist Denise's calming hand-pats). The front desk is manned by Cynthia and Lei, who greet each of the patients like the friends we have become.

I love coming here for my cleaning. From front desk to hygienist to the Doctor. Great office!read more

I had been a patient of Dr. McDowell for over 30 years. Sad he retired. The new owner and their…read morestaff are terrible. Over selling and rude.

Unfortunately Tony McDowell has retired and Molly (the most awesome front desk person) is gone. I…read moreshowed up for a cleaning and the bossy young lady behind the desk told me my appointment had been cancelled because I didn't confirm my appointment. They have my landline phone and after I got home I verified there is no message. I guess they assumed everyone is using a mobile number. Then the formerly mentioned bossy young lady proceeds to tell me what their new policy is and how they now have new requirements for providing medical information and how they have to charge me for x-rays (even though I have had radiation treatment and a stint due to that treatment). Anyway I left and I recommend you do the same. End of an era.

Dr. Guirguis is the best dentist I've ever had the privilege of knowing. She is kind, considerate…read moreand has an incredible sense of humor. Every time I'm there I notice how happy all her patients are. She's been my dentist for several years now and I've found her and her staff to be one of the most efficiently run offices I've ever seen. When I call, I get the receptionist and can get an appointment very quickly. If they're extremely busy they'll put me on the waitlist. And they always call me whenever there's a cancellation and get me in as soon as possible. I actually look forward to my appointments with Dr. Guirguis. Before coming to her, I never looked forward to seeing my dentist. All the dental hygienists that work for her are amazing. They're patient and extremely adept at their job. They all have the sweetest dispositions. If you want a calming and enjoyable experience, call this office. You won't be disappointed and you'll never look back.

Dr Z Your team and you are amazing but Nikki is your thorn…read moreshe's the most unpleasant person to be around (don't feel safe) I'm ready for another Dentist I say this so you should know. She's Super Duper Rude and makes people feel uncomfortable) And unprofessional. Sandra is always amazing as well as LU. Kenny

I can't lie; originally, I chose Dr Van Wicklen as my dentist because it was walking distance from…read moremy apartment, and I tend to have frequent dental emergencies. The fact that I'm staying with the practice even after moving a 25 minute drive away speaks volumes. Everyone on staff is so kind, professional, and still personable. It's not a super fun thing to take care of but they always make it as quick and painless as possible. As far as I'm concerned, this team is the best in Austin. You can trust your smile with them.

Dentist and dental staff are great…read more Office staff needs training. I scheduled an appointment for me and my wife months in advance for our exam and cleaning. When I called to set the appointment I made it for the same day for me and my wife since we only have 1 car. The week of our appointments they cancelled both of our appointments and scheduled us on separate days in the future. I called back and told them again we need to go together. They told me it be months out in order for them to schedule it that way. Then I received a call back saying that they will forward my information to another dentist if needed. We been going there for over 4 years.

Very professional and reliable. I have been going here for the past 2 years and have been always…read moresatisfied with the results.

About 6 years ago, I needed major work done and a dentist in Austin to do it. This practice had…read moregood reviews, and they put me with a young dentist who was very likable. He created a lengthy treatment plan and got to work. A few years ago, he moved away and they had trouble filling the vacancy. I never felt comfortable going back--the first replacement hurt me and caused damage that I'm still trying to fix, but I did a few times when I had urgent work. All in, I paid them and the endodontist they sent me to for occasional help many tens of thousands of dollars. But toward the end, I noticed that the urgent issues coming up were on teeth they'd already attended! I haven't taken good care of my teeth over the years, but it seemed a root canal and crown should last more than a year or two, right? So finally I went to a different dentist. The new dentist must redo MULTIPLE ill-fitting crowns, and b/c they've been leaking, I'm also having REtreatments of root canals for crowns that are only 2 years old! It has caused bone damage! So even though we weren't finished with the initial work, now I get to pay to REDO work I just got to pay for. My question to the new dentist of course was, is this the level of malpractice? They all protect each other, don't they? He wouldn't use that word, but he did say multiple crowns were not fitted properly--I can see the leaking spots on the X-rays! I haven't decided what to do about this, but I'm furious to have to pay to do the same work over again.

Complete up sale!! tongue scraper , etc. over pricing for procedures. by thousands!!!!! When you…read moreget quoted with 2 options 10,000 or 13000. But receive same treatment for 4,000, with amazing results is a HUGE problem. And you are greatful that you didn't take the bait!

Been a patient here for four years now and I continue to love this practice and the staff. Trish at…read morethe front desk is absolutely wonderful with scheduling, follow ups, and dealing with insurance. I've never had to wait more than five minutes to be seen and the appointments run on schedule which is a huge plus. I like Dr. Parker and trust him with my dental health. He always explains everything in detail which helps tremendously since I have bad anxiety about going to the dentist. They always do what they can to make you comfortable. 10/10 would recommend!