I want to be fair and balanced in sharing my experience. My first purchase from Tarrytown Honda was genuinely great -- smooth process, professional staff, and overall a positive experience. That's why I felt confident returning for a second vehicle and I even recommended and sent them clients that I will not be sending back ! Unfortunately, my second purchase, a 2018 Honda Civic Type R, was a completely different experience. After purchasing the vehicle, I later learned -- through my own independent research and information shared publicly online -- that the car had previously been a stolen recovery. This information was not disclosed to me at the time of sale, and I only became aware of it after the purchase. Once this came to light, the situation became stressful and disappointing, especially given how important transparency is when buying a performance vehicle. While the matter was eventually resolved, the overall experience left me feeling that critical information had been missed or not clearly communicated upfront. I'm sharing this so future buyers take the extra step to independently verify vehicle history before purchasing. My first experience here was excellent, but this second one was a nightmare, and it significantly changed my confidence going forward , save your self the money and look elsewhere in my humble honest opinion ! NewRochelle honda is really good and so is White Plains honda ! read more

Although most dealership service centers are known to overcharge, this one takes the cake!! I took my car in late March for annual inspection, to get my windshield wipers changed and fluids checked. A competent shop would have been able to do this while the client waits; but this place holds your car hostage for the entire day! Besides overcharging on parts and labor, they break things they shouldn't be fiddling around with, blaming prior mechanics' work and charge the customer for their mistakes. Discussions to rectify the situation went nowhere. read more

This is the third vehicle I'm buying here and I've have nothing but praise for the sales staff! My salesman Joe Toro is a gentleman and knowledgeable as well and he's patient and goes out of his way to make you happy! Tom, the manager is on the ball and those things to make the deal happen! I think their new service department is spectacular. Probably the nicest in the county... spotless and beautiful, waiting area with snacks too. Everyone here is friendly and cordial. Even the car jockey and salesman that are not working directly with you. Love my new CR-V Sport L Hybrid that I had accessorized It will be even better once the new showroom construction is completed! read more

Tarrytown Honda - Car Dealers Near Me - Tarrytown, New York

I have bought two cars here and interacted with their service department many times over the last twenty years or so. In the last year, their service department has really improved to the point of five stars! I'm so delighted. I've been not only pleased with their work, but with their customer service as well. I feel as though they are honest and do not try to sell me unnecessary repairs or other work on the car. They advise me about what needs to be done, but also let me know what's in great shape. I greatly appreciate it! read more

I brought my car in to fix my second recall issue in the first year owning my Honda. Booked my annual NYS inspection as well. They fixed the recall, but couldn't be bothered with the inspection because "a machine was broken." They still called to tell me the car was ready and didn't learn about the non-inspection until arrival to pick-up the car. Seems pretty clear they didn't want to be bothered to complete the inspection. Will never be back. read more

Alanah is always accomodating and very professional. She assists and have no issues with helping out customers to apply service discounts. As they have advertised. The place has a lot of room to sit and wait. Water and coffee, drinks are available. read more

I will never return to Tarrytown Honda, and I strongly encourage anyone reading this to take their business elsewhere. This dealership has demonstrated a clear pattern of dishonesty, performing unauthorized work, and intimidating customer pushback. Most recently, they completed repairs that were unnecessary and had previously been addressed by a trusted service center. When I objected in person at the dealership and asked for the charges to be removed, I was told the work was "almost done" and there was nothing they could do. I attempted to resolve the issue through customer service after my initial appointment and provided documentation to back up my claims, only be told it was insufficient. After repeated frustration, I disputed the charge with my credit card company and was credited back the funds after the card issuer reviewed the same supplemental documentation I provided the office manager. Instead of acknowledging their mistake or attempting any reasonable resolution, the dealership sent me a threatening letter demanding payment and warning legal action, with no prior outreach. That response speaks volumes. Unfortunetly this was not my first negative experience at Tarrytown Honda. A few years earlier, I brought my car in for a simple windshielf wiper issue and was told I had to leave my car overnight because they needed to order a part. When I objected and insisted on driving my car home, the truth came out- they had accidentally broken my windshield. Instead of being honest with their customer, they lied and attemoted to cover their error by claiming the part needed to be ordered while they waited for the glue to dry on the newly instated windshield. This is not just poor customer service, it is unethical. Lying to hide damages and resorting to legal threats instead of communicating with their customers show a complete lack of integrity and flawed business structure. If you value honesty, transparency or basic respect, do not trust Tarrytown Honda with your vehicle, money or time. read more

The service man William and the guard helped to make sure we knew the issues with our car. The guard fired me to the right person to ask for information and William was great. Waiting is not easy and they helped make it easier.fran lewis ku network restream read more

I don't trust their business practices. 1) Scheduled an oil change, then realized I'd done it only 3000 miles ago, which they should have pointed out when they brought my records up for the appointment. 2) Gave me a reasonable price on a replacement tire for one with a bubble. But wouldn't give me the mounting & balancing cost. Tried to get me to replace BOTH front tires citing tread wear, but there's only 17,000 miles on them, and they rotated all 4 with both previous oil changes, so that was questionable. 3) The bill for changing one tire was $217! The tire was only $145 of that (see photo). There was one blatantly dubious charge for $3.95 which they couldn't defend and took off. Another $3.50 that was unexplained. And they charged me $2 for a wheel weight, which anywhere else would be included in the installation charge. They clearly expect you won't notice all these little extra charges, which multiplied by all their customers adds up to extra profit. So no, I don't trust them and will look elsewhere. BTW - Mavis charges 39.99 to mount & install, + 2.50 NYS fee, + tax 3.56 = $46.05. vs. $72 at Tarrytown Honda. read more

BUYER BEWARE! !! Bait and switch tactics!!!! This dealership is full of deception. They don't care about you at all. All they care about is money. I went because they said they had the car I wanted they said they would contact me if something happened. When they said that it was as if I caught her in a lie. Do NOT buy a car from Ebony she is a liar and a snake. read more

Brian Jenchol....A+ service advisorHe's awesome!! Friendly, professional, keeps the customer updated during their stay and explains everything in detail concerning the service on your vehicle. Very comfortable, roomy and super clean waiting area. Goodies to snack on. Garage is very big, clean and pleasant to pull into. I'm a very pleased customer! Thanks Tarrytown Honda! read more

Finally it seems as though this dealer has finally turned its service department around. In the last 2 visits, with 2 different service managers, the experience was pleasant and the work was done as stated. Service manager, William, explained everything thoroughly including the costs and the wait was not too long. On a previous visit months ago, another service manager who is no longer there, fixed a flat tire. It turns out that when I brought it in the day before, they broke a valve on the tire. They took me right away and had it fixed in less than 45 minutes at no cost! Shock. He was also pleasant to work with and I appreciated his honesty. I hope Tarrytown Honda stays on this roll! read more

This dealership sold me a used car with a faulty transmission. The transmission was making an odd noise when I bought it and they said they just replaced the transmission fluid and the noise will go away in a few days. It did not. The transmission failed two years later. They refused to take the car in for repair although they sold me extended warranty that was supposed to be used there. They were rude and unprofessional about it. Stay away. read more

This is a long term review. 3 years ago (2020), just days before the NY Covid lockdown, my wife's vehicle lease (another brand) is about to expire and she prefers a CRV EXL as her next chariot. So the usual me will shop around, do the numbers for bank rates, research or the car's fair market value, incentives, rebates, etc and negotiate. This dealership accepted all the terms I presented thru email, online and phone with the specific stock number of the brand new vehicle as per their inventory. Later on when I dropped by their office, they notified me that they made a mistake on the price and they were referring to EX and not EXL. The difference between the two trims were around $2,400. So, I pressed on the honor the price they gave me and later met somewhere in the middle. But.... Sales dept. is just the first part of the negotiation. The second part is the F&I manager and the day I was about to pickup the car is the same day the lockdown of NYC. Sitting down in her office, she sneakily changed the contract terms from 36 months to 39 months I pointed that out... and I believe this has something to do to recoup their lost/mistake on the 1st part of negotiation. Not sure if this is their norm. Due to pandemic and its uncertainty, I accepted their bait and switch terms but my trust with this dealership goes out of the window. I always brought the car to another dealership for its maintenance needs and recently bought it out from lease due to its higher used car market value. By the way, the car is great to drive, to own and to maintain. Honda make great cars... they just need to review their dealership network performance though. I would like to give this a low one star but to be fair, the sales person was nice and the handover of the vehicle and trade-in was at my expectation. My experience might be completely different with yours and that's okay. read more

After searching several months for a used commuter car, I found myself driving over an hour away to Tarrytown Honda to purchase a used Honda Civic. Our salesman was Rashaun, assisted by the sales manager Darren. Both were very professional, and helpful in working with us for the best possible deal. I arrived at Tarrytown Honda after being very discouraged trying to purchase a decent used vehicle on Long Island for a fair price with low mileage. I went to several used car dealerships only to discover the hidden costs and fees associated with advertised Internet sales. For example, $2500 dealer fee, or a salesman trying to push financing on a car when you want to pay cash. My advice is to save yourself some time and go to Tarrytown Honda. No hidden fees or pressure! read more

Everyone was so nice! I would highly recommend this location! I think a lot of people feel the same because this place was full of people. Of course there was a wait but it's a car service not McDonalds. read more

The service advisor Brendon J has a lot to be desired. Guy should not be customer facing. Rude. Arrogant little man. Also, Why is it taking 2.5 hours for an oil chang? Supposed to be express service!! Isabel , the other service advisor never even came over to me to advise status. I had to approach her. They act like they own the place. Remind me never again to come here. Ps. 2.5 hours later unsolicited by me they comped the oil change. read more

STAY AWAY! First i went in for oil change and tire rotation. When they found out it was complimentary per my purchase agreement, they rushed me out so fast I was suspicious. Plus refused to give me a receipt. I battled for 6 weeks to get one, only receiving one when I said that a suspicious mind would think they were hesitant to document work not done. rWent in to have tire pressure checked due to dash alert. Was told I needed 2 tires. Due to out of state trip next day, I could not verify with my mechanic, so agreed. They asked if they should do state inspection and I said ok. Then they said it wouldn't pass bc I needed brakes, which i refused. When i paid for tires i saw it HAD passed inspection. Receipt stated I refused brakes, spark plugs battery and there was an oil leak. Went to my mechanic who said I needed none of that, but that I could do with an oil change bc it looked like it had been more than a year. So I guess I was right that they had not done my "complimentary" oil change. And I suspect I did not need the two new tires, either. Spare yourself and get a good, honest, reliable mechanic. read more

I have been in the car business a long time . And I just wanted to thank Isabel Oliveros in the service dept. for an excellent experience !! read more

Dealership is full off shit. The finance Manager is a Crook. I told him I didn't want any extra coverage. He con me into getting a 3000 dollar warranty that they don't even. So I wasted 3 thousands dollars for nothing just he could get commission of the sale. Another time I'm bringing my car for oil change no problem I'm paying for oil changes the minute I said my check engine lite was on. They said thier computers can't work on a Toyota but u sold me the car u use your computer for oil changes but when I wanna use my warranty u tell me I have to go to another dealership. I wold not recommend any one to buy a car from Tarrytown Honda read more

I have been attempting to respond to a Steering Recall for my 2023 CRV for months. I have made numerous calls to Tarrytown Honda. I am repeatedly told someone will call me back. No one ever calls. Last month I received a letter from Honda asking why I have not dealt with the recall. I filed a complaint with the National Office, they called me 3 weeks ago and told me someone from Tarrytown Honda would call to schedule an appointment, NO CALLS. When I have had my car serviced there in the past staff have asked me to rate them high as apparently Tarrytown Honda pays close attention to evaluations. I would prefer that they pay attention to customer service. read more

I just leased a 2024 honda crv exl with Luis R. he is old school straight to the point and plays no games. everything he told me over the phone he was true to his word. He even took in my murano and did all the necessary paper work to return my previous lease. I am very happy with the car and as of now have no complaints with Tarrytown honda i will definitely recommend this dealership. read more

Never again will I consider this honda dealer . Visited yesterday , clearly ,asked for an out the door price , indicating I am aware of the numbers . They gave me a price only , nothing else, not out the door . I felt they didn't want to give me that information for some reason, I am shopping 2 honda vehicles . I didn't indicate that . . Never again with this dealer read more

Terrible customer service. I went in for a $60 part replacement plus maybe 2 hours labor tops. The technician ran it through a computer which suggested $1200 in parts plus two hours labor. I said no thanks and when the technician came out with my key I questioned what he did to come up with the $1200 in parts. The office manager came out from behind the counter and accused me of disrespecting the technician. I told him I was not and simply knew what needed to be replaced and office manager tells me, "I should go do it myself." Changing an Air actuator under a dashboard was a job I was willing to pay for. But not to be gouged by a dealership fabricating problems to make inflate their income. I won't recommend this Service Center to anyone and I'll never go back again, not even to buy a car from Tarrytown. read more

Frank Schultz offered me $15k for a car I paid $21k three months before at same dealer, he figured I was desperate. Worst dealer, go to Honda tenafly! William was more fair and easy to work with! Don't give them your business. read more

Tarrytown Honda - Car Dealers Near Me - Tarrytown, New York

Go elsewhere! Unfortunately my service experience at Tarrytown Honda was a complete waste of time and money. After explaining the same issue to Mike C. 3-4 times (which required multiple attempts as he didn't return some of my calls) it became very clear that he either wasn't capable of understanding the issue, or based on his tone, simply did not care in the least. In the end I had to pay for "diagnostics" to pull a check engine light code that I provided before dropping off the car. As if that wasn't enough, the tool I used to pull the code was lost / stolen while the car was there, and they seemed to have parked it under a pack of seagulls as it was covered in bird poop when returned. Unfortunately, the documents customers must sign when they drop off their vehicles make clear Tarrytown Honda is not responsible for fixing your car, or any damage / theft that happens while it is in their care. After wasting 4 days waiting on my car, I paid the bill, headed to the car wash, and home in a worse situation than I had arrived (the code information was cleared so I couldn't take it to another Honda shop). This was perhaps the worst experience I have ever had at a mechanic, and certainly a sad day for the Honda brand / dealerships. read more

Wonderful staff great location no question too big or small for them to answer kept very clean friendly and welcoming varmint still appearing to Covid standards and guidelines everybody should take a trip and see what they can do for you because Honda is rated one of the best . read more

Bought a preowned Honda Element from this Dealer. Not only was the oil drip pan seeping but when I got it home the front breaks locked up and I could have been in a major accident. I am not a mechanic, The Salesman denied everything and was told I should take it up with the Dealership. How does a Salesman not try to amend this type of concern, got his commission and doesn't give a shat if you die. How do you say Better Business Bureau and The Lemon Law??? They will be hearing more...this is not over. They picked the wrong hombre to mess with. DO NOT BUY FROM THIS DEALER!!! read more

Absolute wankers. Multiple calls lead to hang-ups, morons who speak corporate gibberish and endless non-resolution. If you want endless stress this is the place for you. read more

Pablo is absolutely the best to deal with Tarrytown Honda has been amazing I drove 90 miles from the jersey shore to purchase two veihcles from Pablo within the last two weeks for my nephew n for my father in law amazing experience I highly reccomend this dealership and definetly Pablo Jiminez for a great experience Thank You again its a real pleasure doing business with all of you read more

Showed up for a service time slot and told the service tech what was wrong with my car. The reply was that there were 12 cars in front of me and they might not be able to diagnose the car for 4 days. I asked why was my time wasted in making an appointment. The service tech just pointed to exit door to the service garage and walked away. Tarrytown Honda Service has lousy service management. In the future will go elsewhere... read more

This place is everything everyone hates about dealerships. Condescending, manipulative, sexist - whether you need service or want to buy a car, this place will let you down read more

My story begins Ebony who was very helpful and nice at Tarrytown Honda. After speaking to her about the 2014 Toyota Camry that was for sale online, she stated she would be more than happy to assist but she had to pass me along to the used car manager , that's when my personal nightmare began the 23rd day August. i informed the used sales manager that I would be driving 90 min to test drive so please make sure the car was ready to go if I liked it as to not waste my time and prevent a 2nd trip. Once I got into the vehicle to test drive I turned the vehicle on and the AC was blowing hot air . I spent 3 hrs waiting to see if it was a quick fix prior to leaving. I left without the car as Tom promised to get the AC fixed. One month later with minimal communication from Tom the used car mgr, and getting frustrated I contacted the owner and miraculously the car was delivered on sept 20th. Tom mentioned I might have trouble linking a phone up which wasn't a concern of mine but upon delivery after 24 hrs I realised nothing on the touch screen works and there seems to be some type of wheel bearing or grinding sound , I will have my mechanic look at it ..thanks againTom for your deceit and lack of truthfulness after telling me multiple times that you are a "man of your word."Take this for what its worth don't be played like a fool like I was .Beware -I would not recommend Tarrytown Honda to anyone . I realize the car is 10 yrs old but I was just looking for honest not the BS I was given , read more

Slow and poor customer service. Not sure what happened over the past two years but this used to be a good place for service. There has been a 180 degree change of late. Finding a new place for car service. read more

I am very happy with my brand new exL thank you much appreciated !!! glad to have finalized a deal ! Thanks

Tarrytown Honda continues to be absolutely terrible not only are you not given any info and left to wait after two different "fixes" both of which they said hade remedied the original problem the original problem is back so no it was absolutely not fixed and of course vehicle is back at service center again with no update or information from them the service manager is totally clueless and I'm not sure he knows I've had the car there twice already even though I've only dealt with him. read more

1/25/2022 - I finally got my key fob after relentlessly calling Honda customer care and the dealership. It only took 5 months. What a waste of time and resources for something that I already paid for in the first place. Never doing business with them ever, even for service. read more

Dropped the car off over a week ago to replace one tire. Get a thousand calls about how I need another tire replaced maybe all 4 , need fluid replaced and a bulb. Charged 1500 for 2 tires, 3 fluid changes and a bulb. Best part of this. I pick the car up and drive it home and the entire dashboard lights up like a Christmas tree. I feel like they ripped me off since I'm a woman which I'm almost used to at this point but at least make it convenient. Back here trying to get all the lights turned off. This place is a scam and a hassle. Stick to your local mechanic. The only reason I'm here is for things that the mechanic claims only the dealership can fix. read more

Anthony Landestoy, Service Adviser @ Tarrytown Honda, provided clear explanations and worked w me on a price that fit my budget during today's AC repairs to my 2010 Honda CRV. Anthony kept me informed of the work done and guided me in making the best decisions. He also arranged for Job to give me a ride home while repairs were being made. As a florist on a deadline, Anthony placed my floral boxes into the van & Job unloaded my supplies when we arrived @ my house. Thank you for the great customer service. read more

Tarrytown Honda - Job, @ Tarrytown Honda, in Tarrytown, NY provided great customer service w a ride home while my car was being serviced. Thank you. - Car Dealers Near Me - Tarrytown, New York

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As in every dealership they too try to rip you off. Made several offers through email and calls only to be told the offer wasn't taken to the manager because it wasn't reasonable. I had to call back and follow up that the offer wasn't taken to the manager. Look people do your homework before heading out to any dealerships. Look at the residuals and money factor on the vehicle before you start negotiating. Anyways, ended up getting a good deal at White Plains Honda. Not great, but pick your poison I guess. read more