I had a disappointing experience working with this embroiderer. Communication was inconsistent and the entire process felt very very unprofessional.
After receiving a quote and the work was already underway, I was informed of an additional charge for thread colors that had not been disclosed or approved in advance. When I politely noted that I would have appreciated the opportunity to approve any new charges ahead of time, the response was extreme. Traci abruptly cancelled the order, told me to pick up my item uncompleted, and stated that I had "too many requests," despite my requests (all two of them) being standard to confirm placement/sizing and color accuracy.
I was left without a finished product after several weeks of back-and-forth. I would not recommend her services at all. read more