Schlepped in from Cruces for a Jeep I saw online. I knew it wouldn't last long with the price,…read morecolor, and features. They were super responsive and reached out almost immediately following my online inquiry. When I arrived, I was greeted and from there, everyone was lovely. No one was aggressive or pushy. I was prepared to leave if I didn't like how it drove or pricing was an issue or pricing for payment/percentage. My appointment was with Colton but because I was coming from Cruces and was about 10 mins late I was assisted by Frank who was great. He was transparent about everything. What their profit was. What could/couldn't be done. Because I don't live in Roswell and Cruces is a bit far, I didn't get the advantage of the oil change for a year but I'm not upset about that. Roswell is a bit of a hike from Cruces but it was totally worth the drive for this Jeep. Totally worth it. Super nice folks. They weren't pushy, aggressive, or trying to upsell anything for any reason. All things I can get behind and respect. Very happy with my decision and with them.

sold me a truck with a bad suspension, it went out out and they refused to claim responsibility…read more managers are rude, egotistical, and unprofessional would not recommend buying a car from them if I could leave negative stars I would.

We had our truck serviced by them they left of the oil cap. Because of warranty we have to go back…read moreand everytime we get a vehicle serviced they are rude we drop it off in the morning and it takes over 3 hours to get it back it doesn't matter it's that way everytime they dont take into consideration people need there vehicles for work. Another time we had a car get wrecked and it took them over 5 months to get the car fixed and we had to take it back 3 times for things still wrong with it. I love Chevy vehicles and the guys who sell the vehicles as I've purchased 3 vehicles from them But the service dept needs a lot of help.

Ever since I signed the contract and drove the truck off the lot, their attitude changed from happy…read moreand helpful, to annoyed and unwilling to solve some issues. After talking with several other customers this is not an isolated occurrence.

Had an amazing experience with Nissan I wouldn't go anywhere else but Nissan! Y'all go see Ramon he…read moreis really nice and good at his job! Thank y'all Nissan I appreciate you all!!!

Called and spoke to Alyssia Aguirre about possibor trade in, she was very helpful and knowledgeable…read morein answering questions and gave me some advice that was very helpful.

I live in Albuquerque and was visiting my high school buddy in Roswell back in September. I ended…read moreup buying a used 2016 Toyota Tacoma pickup from this dealer on 9/12/25. The sale and delivery was fine, it was later after I got back to Albuquerque that the problem arise with the finance dept. My loan process was fine, but I got a call from the finance dude requesting that I complete an emissions test. Since the truck was being registered in Albuquerque, an emissions test was required in order to complete the registration. They are not required in Roswell. I did this immediately, then emailed copies of the test, plus the copy of the receipt for $25. I was told I would be reimbursed. I called this guy immediately after emailing these documents to follow up that he did receive them. He affirmed that he had, and I quote, "I will personally walk this receipt upstairs and make sure the check is issued today." It's been 6 weeks today, and I still haven't received the reimbursement. I've been calling and emailing weekly, and again have been assured that he would "check on it." Still no check, zero feedback ever on the status, and my contacts being less friendly each week. I guess I'm to assume that I'm being blown off. Why not? They got their sale. I'm more than happy with my truck. I'm disappointed that I haven't been respected as a customer.

On June 20th I took my 2023 Hyundai elantra to get my oil change as I was planning a trip to Las…read moreVegas..on July 3rd we headed to Vegas we decided to stop in Flagstaff to eat. Thank the Lord we did. As we turned in to Flagstaff made it to circle K, we he a loud noise, engine light went on, oil light turned on so we parked. All the oil leaked out, we walked next door to auto zone, the sales guy walked with us to the car, looked under the car and told us there was no oil plug. We were stranded there over night. Next morning had it towed to Brake masters, he put oil and also stated there was no oil plug so whoever changed the oil did not tighten the oil plug so it popped off. With the Grace of God we made it into town and not on the highway. All because of there negligent. This was Changed at the Hyundai in Roswell NM.

We bought 2 vehicles from here and suffered through and regretted the coverage for free oil…read morechanges and so on. That was a lesson learned on our part. Now, for the ONE star review..... I needed new tires on my Honda accord and went with the dealership. I got 4 new tires and added the warranty for any issues I may run in to. several weeks ago my low tire light game on. I went in and was told that if the tire had to be replaced, I'd pay a percentage of the total...ok. They also said that if it was just a patch job, I'd still have to pay. it ended up being a patch and I walked out for just under $40. Now you may think that's not too bad at all considering what it could have been. HOWEVER, from here I will be leaving a 5 star at Discount Tire. Just last week my low tire light came on again. I was not going to go back to Honda where a warranty doesn't seem to mean much. I instead went to Discount Tire where they fit me in, patched my tire and sent me away FREE OF CHARGE! My tires weren't even purchased there and they did a better job than Honda. Lessons learned all around!

Wanted me to pay $800 vehicle inspection so I could purchase vehicle. This seems kind of shady to…read moreme.

I been keeping track on this dealership"s inventory for a while now. Three months ago in March of…read more2024 I was looking at a white 2024 GMC Denali priced at a ridiculous price of $81,225 plus taxes. No special finance, no incentives no rebates...smh Today July 2024 I went to check and see if they had any drop in prices considering the Auto market is collapsing. And guess what? This Dealership still has their vehicles overpriced. Even after other dealerships across the nation had drop their prices significantly on this type of trucks, this dealership doesn't give a dam about customers. This dealership has their new or use vehicles marked up $10,000 to $15,000 over market value. Roswell, New Mexico is the worse place to buy a vehicle. You are better off buying out of state. You will still pay New Mexico taxes and fees no matter what state in the nation you buy in because you are a New Mexico resident. You always pay the taxes from the state you live in, not from the state you are buying from. Also, you are better off shopping online and comparing prices. You can get a better price up to $15,000 less. Stay away from Desert Sun motors in Roswell. They change their name to RICH MOTORS NOW. SAME CROOKS.

I requested a price for a used vehicle online. To do this I had to provide my phone number. HUGE…read moremistake. I had a call within 1 minute of submitting the form and now on month later I am still getting calls even after asking to be removed from their call list.

I had my van towed here about 18 months ago when the motor shot a spark plug. This is a common…read moreproblem with the Triton Modular motors. In fact it happens so often that Ford makes a special repair kit specifically to address this issue. It took them a week to fix and I thought everything was fine. In fact I gave them a 5star review on a different platform. Well here we are less than 10k miles later and the engine started miss firing. After a bit of digging around we went to remove the spark plug that Roswell Ford repaired and the whole Helicoil came out with the plug. The plug and Helicoil were covered in rust and debris. It turns out that they didn't use the Ford Spark plug repair kit made specifically for this issue. They used an off the shelf Helicoil that isn't suited for this application. If you want to know how they screwed up keep reading. The ford Helicoil has a large flange around the top edge. The spark plug seats against that lip instead of against the engine. By using a Helicoil with no flange the spark plug was pressing on the engine and pulling up on the coil. Eventually this caused a leak that let water in and combustion out. There is no excuse for this type of shoddy work. Ford has put out numerous bulletins about this issue and how to fix it. A quick Google search yields hundreds of examples of this happening and being repaired correctly and without further issues. Yet here I am paying a different shop an additional several thousand dollars to repair this correctly and clean up the damage caused by the shoddy repair. I tried to have this work done at another Ford Dealer where it MIGHT have been covered by the Ford dealer network warranty but the only dealership within towing distance refused to work on a vehicle older than 2013. It would have been cheaper in the long run to have the van towed to Albuquerque and fixed at a reputable shop like Advantage Automotive or Morris and Comanche.

The original salesman was great. Once managers got involved things went downhill. They gave us…read moreoriginal paperwork and had to come get it. Took a while to get tags. Not a lot of follow-throughs. They seemed to not care about us after made sale. Will not consider buying another vehicle here.

My consultant was Philip Malone 111 who was very familiar with the vehicle I was purchasing. It was…read morea pleasant experience going through the details of my 2016 Mitsubishi Outlander SEL. I recommend seeing Phil before purchasing your next vehicle.