We had a great experience with the selection and installation of our hallway runner. I don't want…read moreto discredit that positive experience. We've had It almost 1 year still happy. Go there for that, we may even go back to finish the basement stairs. However after 1 year holding off on a review I can't help but still feel the sting of a set of table and chairs we spent A LOT of money on and are ultimately disappointed with. We had done some research before coming in but were honestly novice. Thought we met someone who we could trust, who understood the quality we were looking for but once the set arrived by delivery (yes Bob from the showroom can be gruff), we were bummed and were stuck with It based on their Return policy. We vowed never again to buy from a picture on a laptop, which after spending so much time trying to find a set that we'd like, we just settled for in order to get something in the works for our empty new house. Had to learn the expensive way! *pictured: awesome runner; The "farmhouse table" which I was told was from North Carolina (via China) and bistro chairs $250 chairs that they told me we needed to customize cushions for starting at $48/pc

My wife and I were very pleased with the personal attention and expertise of the sales people. This…read morestore is truly one stop shopping! The furniture and bedding selection was great as well as Jessica directing us and putting it all together. A genuine professional experience. Five stars for sure. Lou T.

Helpful, honest, professional! I called seeking advice on how to dispose of furniture. Eric spoke…read moreto me for 20 minutes, generously giving me suggestions, even though he was not going to restore any of the pieces for me right now! Will definitely use when I need to restore something.!

I would highly recommend coming here to visit Eric if you have some old antique furniture or wooden…read moreitem which needs to be restored, repaired, and brought back to life. He is a master of his craft, and this is an art form that is all but disappearing since everything is being made by machines nowadays. He does it all by hand with a keen eye and experience. He's a very friendly guy who welcomed us and was easy to talk with. He gave us a history of his business, how he came about to doing this, and showed us some the items he was restoring. He does a wonderful job, and his work speaks for itself. It's such an old school type of shop and we loved his stories, along with chatting about business in general.

I found this place on Yelp after I picked up a "free" chaise lounge. It is perfect for bedroom and…read morephotography prop. I knew I couldn't just take home because the item was heavy as heck and if I took home I would put off and procrastinate. Wilson is centrally located on Washington ave north haven. Owner graciously met me downstairs, removed item from my car and took the time to inspect the item and point out the "gem" I procured as he compared my lounge to the "prefab won't-last-five-years chaise lounges of today. He asked questions on where the item will be stored (high traffic va low traffic areas of home) and when i answered he provided a plethora of fabrics to consider. Most importantly, he did NOT expect full payment that day! Whew!! What a relief. Starting a new business is expensive so not having to make full payment before work commenced made my day. Chair is absolutely a transformation. Comfortable and I can't wait to use as a prop. Love the oatmeal color I chose.

My father had a chair that has been in the family for generations, in fact his grandad read him…read morebed-time stories in this one over 65 years ago. The years had not been kind to the chair, fabric needed to be replaced, padding worn and arm of the chair completely broken. Rich was great from start to finish. He was able to help us find the right fabrics and bring life back to the chair - looks good as new and still holds that antique quality they just don't make anymore! And a family heirloom should now see more generations to come. Thanks again Rich! Service and Skill are top notch. Rob

A great option for evertything from smalls to furnature. They auction with all or part of the…read moreproceeds going to local charities.

If I could give less than one star I would. I dropped off a Edwardian mahogany bench with inlaid…read morepearl for them to sell for me at auction. It was dropped off in the fall last year. Every time I reached out, they couldn't remember what it looked like or find it. I submitted pictures. I was told by Pam on January 10th that the item was not yet set up for auction but she would be in touch. After multiple more emails in the past few months through yesterday, she told me that it was sold December for $40. I questioned her further with the discrepancies in the information she provided and her responses. I viewed the results of the auction of the date she provided, and my bench was not there. She advised in a latest email today saying "I may be thinking about another piece. I don't recall." I think I was totally ripped off. Do not do business with them buying or selling. Buyers and sellers beware!!!

Service and concern for customers is probably better if you're about to dump a lot of money on…read morefurniture - we're talking five figures here. But for smaller sales - this might not be the place. I wanted to update my bedroom with a few new pieces. Came with measurements and a floor plan and my designer came up with a really creative way to set up my room. Sounds great - right? It was, until when the furniture was delivered, I discovered my designer had ordered the wrong size dresser/chest unit. It fits in my room but not in the way I thought it could be arranged. I called the store immediately, the designer came to the phone but offered no apologies, no options. It's a custom piece, of course, so I can't return it. But I am deeply disappointed and will not use this particular Ethan Allen again. Buying furniture should be fun - and for the price, their customers should be thrilled with how the room turns out. I can't dump tens of thousands on furniture right now - there will be plenty of business for them over time.

Ordered custom furniture for a new home that was being completed. Unfortunately there was an…read moreexplosion in the home just prior to purchasing it and I was forced to postpone the delivery of my furniture order (had nothing occurred the order would have been able to be delivered on time). This is where Ethan Allen customer service fell apart. Other vendors gladly agreed to hold my orders for many months with no issues due to the unusual unforeseen circumstances Ethan Allen refused to extend the time of holding my furniture frequently citing the terms of the contract that I had signed and that it "wasn't their fault". They wanted to force me to pay outrageous storage fees and to pay for the furniture in full, site unseen. I was forced to secure a unit at a storage facility near the property and have the furniture delivered there. This is still an expense, but much cheaper option than what Ethan Allen was going to charge me for storage. They even had the nerve to not deliver the complete order to the storage facility. They had to make a 2nd delivery to the unit a week later with the missing items. The storage unit is near my new home but is a 200 mile round trip from where I am temporarily living. So I had to travel a total of 400 miles because of their negligence with the delivery. Manager Barbara and salesperson Deborah were absolutely abominable and have zero compassion or customer service skills. I realize what occurred fell outside the parameters of their precious contract, but this was a very unique and unusual situation which required them looking past all that to help out a customer. Shame on Ethan Allen. They represent themselves as a high end store...when you are purchasing. Once the purchase has been finalized their true colors shine through. ** I live in Congers NY. Not sure why is says san francisco.

Mark has restored my mid-century Danish furniture with such great care and skill.They are really…read morebeautiful and that it makes me happy every time I walk into my living room. Mark is a skilled craftsman and a really nice person.