Go and see Michelle, if you are looking for a talented hairstylist who not only performs a master…read moreskill, but also treats you as the VIP to care enough about your individual hair type and meet beyond your expectation. I got my hair cut by Michelle today, and it went GREAT! Michelle was very patient while communicating with me about my new look, and offered some good advice. She paid great attention to the details, made sure that my hair style looked perfect from each angle. I am more than happy to finally find Michelle to take care of my hair from now on. Why did I choose Michelle? As an Asian, I constantly experienced disappointing results with the high-rating hair salons, and most of my previous hairstylists seemed to ignore the fact that I have a very different hair type. Since I am new to Westerville, I followed Yelp rating and checked out a few local hair salons, including "Bon Cher". Not like other hands-full hairstylists in other salons I visited, Michelle welcomed me immediately upon my arrival, made efforts to squeeze the time from her busy schedule to listened to me. After I raised my concern, she looked at me closely and carefully, summarized the features and problems of my hair. I had to say, she really knew my hair! "Don't worry, I can handle your hair", she smiled with confidence. I knew instantly and instinctually that she could deliver what she promised. And I made the right choice!

Just needed a change up from my hairdresser of 10 years. Saw reviews on Jacqui and booked an…read moreappointment. She sat with me and looked at photos I had pulled from pinterest (her suggestion) and decided what would work with texture of my hair. She really listened me. The process took 4 hours but WOW the results were amazing. Honestly I feel 10 years younger! And a huge plus it was not as expensive as my previous shop. I'll definitely be returning to Jacqui.

One of the best salons in northern Columbus... Everyone is really nice. Great at color and WAY…read morecheaper than the fancy, overpriced salons. Everyone is extremely friendly. Flexible hours! I would highly recommend Becky to anyone!

After a major problem with another salon went looking for a place to style my curly hair. My…read moredaughter goes to Shag and I didn't know they were still open. Not only are they open they have expanded to 3X the size they were over 10 yrs. ago. I called and left a message and Debra called me back and was able to get me in within 1-2 days.!! She did a wonderful cut and style and listened to what I wanted. I love my new cut.

Wonderful grooming and catering to the looks desired!! She has what it takes to make us feel and…read morelook great!

I first came here about 3 years ago. My friend Claudette agreed to do a make-over hairstyle for me…read moreas I made an appointment to get my first professional headshot taken (at age 40+). I had never had my hair colored and usually got it cut at Great Clips. I trusted Claudette completely and asked her to do whatever she thought would look good. BOY did she do an amazing job! The result was my profile pic. After that, I tried to save a few $$ by going to a Groupon place. It was OK - but once the highlighting was repeatedly done, I was essentially a blond. NOT COOL. So I returned to Claudette and have never stopped going. Every session with her is perfect. Always something a little different and she always takes her time and does things right. NO SHORT CUTS. I highly recommend anyone wanting a great cut and color to go here. If you're unsure of what you want, trust Claudette to know what to do and to make you look FABULOUS!

Awesome salon; I've been getting my haircut here for some time, and my experiences have always been…read moregreat. The clientele seems to trend older, but I know there is a significant base of customers from local Otterbein college. My hairdresser is Donna, she always does an amazing job. No matter what new or different style I ask of her, she always gets it right. She knows her way around some clippers.

I made an appointment today on their website for 11 AM December 31. Was it the appointment 10…read moreminutes early and they're not open.. so I called the number and a voice just said hello as if it was a private phone line and I said I was trying to reach Jay Carmen salon and the man said this was it and I said oh I'm here for my appointment he goes. We're not open today. My response was or you made an appointment with me and you sent me a reminder this morning. His response he was sorry. Even his website says OPEN today. So the end of the story I just screwed up my day for someone's incompetence.

I requested that he just trim my hair because I was growing the length out and a root foiling…read more Foils were almost good but felt I was left under the hair dryer a lot longer than when I had foiling done at another salon. When Anthony was finished my cut wasn't what I asked for. The sides looked good but when I was given mirror to see the back, my hair had been cut very short and wedged in the back. I was growing it out to be a bob. Why he cut it short after I said to just trim because I am growing length out... I don't know! Then I go to pay with Yelp discount and he wasn't happy with that and I pulled out a credit card and he says they only take CASH, Venmo, and Zelle. I wasn't pleased but we got it done. I gave him a very nice tip and when I asked (he didn't ask me) to schedule next appt. , he acted surprised I wanted to do that. It wasn't until I got home until I really noticed how short it was actually cut. The foiling and layering in back of my head looks very choppy and uneven.

Not a professional and high-quality service as expected…read more I've been a client at Hair Artists for several years, which is why this experience was so disappointing. I arrived on time for my appointment, but was asked (while en route) to come 45 minutes later due to the stylist running behind from a previous client. When I arrived, my scheduled wash, cut, and style was changed to a dry cut to "move things along." While this was presented as a small savings, it ultimately meant receiving less than what I had booked--without any real benefit to me. The entire appointment felt rushed, and I left feeling like I had to accommodate the salon's schedule rather than receive the level of care and attention expected from a high-quality, professional salon. This was especially frustrating given that the delay was caused by another client, yet the impact was passed on to me. This also wasn't my first experience with scheduling issues here, which made this visit more concerning. This salon is lowering its standard. Rethink your decision to go to this salon. It's expensive, and not worth the price.

Long-Time Client Left Feeling Undervalued and Underserved…read more I've been going to Hair Artists for nearly two years and have generally had positive experiences, which makes this most recent visit especially disappointing. Along with writing this review very difficult to write. On my way to my scheduled 1:00 PM appointment with Ren, I received a call asking me to arrive 45 minutes later because she was running behind. I later learned that the delay was due to the previous client arriving 45 minutes late. This was inconvenient for my schedule, so I called the salon to let them know I was already on my way. I was told they could "accommodate" me, which was frustrating, as I was the one arriving on time for my scheduled appointment. Before I even arrived, the situation had already created stress. Upon arrival, I was informed that my appointment would be changed from a wash, cut, and style to a dry cut so they could move things along more quickly. This was not what I had scheduled or wanted. Essentially, I was being asked to adjust my service to fit their schedule, with no real benefit to me. Nancy at the front desk mentioned, "We'll only charge you for the cut and blow dry--it's a $20 savings," but this did not reflect the experience I had booked or expected. In reality, it wasn't a true discount, as a blow-dry in place of a full style is already priced lower--at $20 cheaper --so while it may have sounded like a savings, it wasn't one. At that point, I felt like I had to accommodate the situation rather than receive the level of professional service I had booked. I came in expecting the time, attention to detail, and overall experience that have kept me returning to this salon. Instead, the appointment felt rushed and transactional, rather than thoughtful and client-focused. I ultimately agreed to the dry cut, even though I would have preferred the wet cut (as my hair was filthy). The experience felt hurried, and the quality reflected that. During the haircut, Ren told me that the previous client had arrived 45 minutes late and that she had just started her service when I arrived (on time), which raised the question of why that delay was passed on to me rather than managing her previous client differently. This is also not the first time I've experienced scheduling issues. At a prior visit, my appointment was delayed by 30 minutes because my stylist arrived late. Unfortunately, this pattern made this visit feel even more disappointing. What had previously been an enjoyable and satisfying experience felt stressful and frustrating this time. I left feeling as though I was the inconvenience rather than a valued client who had arrived on time and deserved the full service she had scheduled. I do want to acknowledge that the salon manager handled the situation professionally--my service was fully credited, an apology was given, and assurance was given that the issue would be addressed. I appreciate that effort. However, the overall experience was already impacted, and it has made me reconsider returning.

Michelle is the BEST and her space has the best vibe! Michelle has transformed my box colored,…read moregreying, frizzy, dry hair into beautiful grey blended highlighted, smooth, hydrated hair that gives me confidence to get through any day! Just had my first Brazilian blow out and could not be happier with the result!

Michelle has never steered me wrong. She listens to my ideas and makes my hair look like I never…read morethought possible. After years of jumping from salon stylist to stylist, I stopped after meeting Michelle. It is impossible to leave her without a smile on your face and feeling fabulous about your hair... and even yourself.

I requested a haircut with layers and to touch up my curtain bangs with a double process and…read morehighlights. I received no highlights. I also didn't receive any layers in my hair and my bangs did not effortlessly the curtain. Bangs are supposed to. My hair is cut very blunt straight cut with an uneven color due to the lack proper application. I have pictures from before and after also. Please don't waist your time and end up with ruined hair like I did.

I would have given zero stars if I could have. I booked my appointment on January 24th so I'd be…read moresure to have it set for my special occasion hair style. I drove 9 hours to make this appointment that I had confirmed and reconfirmed. With less than an hour of my appointment with Laken Hammers, she's moved my appointment from 9 am to 9:30 and her attitude was that it was my fault for not leaving wiggle room. Just a warning to all that may choose to book with her, you may or may not have a stylist at your appointment and be left with having to pay to move a date for a photo shoot. But hey I guess it's all my fault that I didn't coni my stylist couldn't make it to work on time. Below you can see how she spoke to and about me. If you're lucky she can blame you too!!!