Over the years the quality of service has gone down hill. If you have a problem with the way your clothes came out, the guy behind the counter will all of a sudden develop a problem understanding English. They completely ruined one of my favorite sweatshirts and refused to compensate me for my loss. I'm not a petty person but when I'm spending over $200 each visit I expect a higher quality of service. Go to Taylor's Fine Dry Cleaning at your own risk! You've been warned. If I could give it 0 stars I would. read more

Taylor's Fine Dry Cleaning - Dry Cleaning Near Me - Kent, Washington

First, I'll say that they are not the least expensive dry cleaner in the world. So, being cautious with the five stars I hand out, I'll give them a four for cost. Some might want to go to a 99 cents per shirt cleaners, but the extra $1.50 or so per item doesn't bug me. You pay for what you're getting here, and it's worth it to me. How can dry cleaners be so awesome? I didn't really know that until I started coming here. I have been taking clothing here for two years. They go way beyond other places. If something has loose or missing buttons or a small tear, they fix it for you for free. Last week, I dropped off a sweater with glass buttons. Two of them were broken when I dropped it off. I was thinking I'd have it cleaned and pressed and then replace all the buttons and be set to go. They somehow located these very unique glass buttons, replaced the broken ones, and rethreaded the small beads on the neckline of the sweater. They didn't charge me for this, or for the dozen other times they've done things like that. As far as they're concerned this is what a dry cleaner does. They're also use organic, biodegradable and non-toxic products. Regular dry cleaning is harmful to the environment and bad for those with sensitive skin. This makes a big difference. You wouldn't know by the quality that they are using non-toxic products to clean. read more

I took 6 dress shirts to them a couple of weeks back, They ironed the collars crooked, so this time when I went back I told him about the collars, So he charged me over $10.00 more to do them right. Also it is very difficult to tell him what was wrong as his English is very poor I will NEVER go back read more

They are very pricy, My pants were ruined because the asian woman in front did not speak any English. I asked for my pants to be tailored, and she completely ruined them, after I paid. I was very frustrated and upset, and she and another asian man got completely irate with me. Dry cleaning is supposed to be convenient. I suggest you want it done properly, with no damage done to your clothing? Ruuuunnnnn away from this place and go elsewhere! It also smelled very rank in there. The pricing was completely unreasonable as well. There are way too many cleaners in the area than to chose this one and have to try to decode and teach them English. read more

$3.50 to dry clean a dress shirt is a little steep, but when the lady said that it would be an additional $2/shirt because there was some cat hair on them, I walked out. They weren't coated in hair, they just had a few strands on them. I could've taken a lint roller and easily removed what was on there, but I decided to take my business elsewhere. read more

Speedster was not lying. I just called them just now... First off, $1.99 for a shirt is pretty pricey. Second, I ask her how much it was for a three piece suit and I have no idea what she said to me. I think she barely even understood English. So she resorts to saying "I'm sorry, not today" ...so i ask "you guys arent going to clean my clothes?" she says "no im sorry, not today. maybe tomorrow" wtf do you mean not today?! Do you not want to make money??? Worst service ever read more

I am a savvy shopper, so price-shopped dry cleaners when I moved to the Kent/Covington area in 2002 and found Taylor's had the best prices. I've been taking my clothes there for years and am constantly pleased with the good service and low prices. Once I strayed and took my clothes somewhere else (closer to my house) for a 99 cent special and the other place ruined some of my clothes! I will never stray from Taylor's again because they always get my order right and take care of my clothes! It's worth it to to drive a little out of my way for them. I even bought them a candy dish years ago and drop off candy to refill it every now and then. read more

I would give them negative stars if i could. I've been looking for a good dry cleaners nearby, and stumbled across the 2 reviews for this place and thought why not, worth a try. BIG MISTAKE!!! First off she quoted me 1.50 for a shirt then charged me 1.75, a shirt and then 3.00 to hand press dress shirts. Not sure why they needed to hand press them but whatever, I figure why not, i'm already here. I also brought in fairly new pants to get the pant leg hem fixed and the waist taken in 1 inch. Which ended up being around 20.00, which is pricey to me but what the heck i'll give this place a shot. I get my things and brought them home and was satisfied with the dry cleaning. I examined my pants and noticed a huge snag in the rear of the pants. I also see that there is some type of foil material in that pocket that they probably tried to use to fix the snag with. So I call them and tell them theres a snag/ which is almost a hole near the rear pocket. They tell me to bring it in. When I get there they tried to deny everything, she was extremely rude and blamed me. So I pulled out the foil and asked them what is this and why is it in my pants and she said I don't know and throws it away. She doesn't speak english well so she has me speak to her son over the phone. He tries to convince me that its impossible to snag my pants. So I asked him do you not use metal hangers, and metal carts?? Did you not alter my pants? And he tries to convince his mom to do something to correct it but she refuses. She then starts to yell at me and tells me its my fault. The thing that got me the most was she didn't offer to try to fix it, or a refund or anything. So as I leave I told her thats fine but you lost my business and anyone I know, this is where she rushes me and tries to snatch the pants out of my hand. I'm like what are you doing? She says leave pants here. I said no and can I have my pants back, she refused to give me my pants back even after the fact I paid 20 minutes prior. So I tell her husband to tell her to give me my pants back and let go. WORST EXPERIENCE EVER!!!! If you read this please do not go there. They ruined my $125.00 pants with no remorse. read more

I've been going to Taylor's fine dry cleaning about 4 years. They always did fine job cleaning clothes and they are trustworthy. i am giving them five stars because their qualites are great and positive attiutude toward custumers are great. most importantly, unlike from the other place, they take good care of my clothes. read more

I called them by phone to get a time frame and price. They guy speaks barely any English. How frustrating!

This is an excellent cleaners. Everything I've taken to them has come back smelling fresh and looking perfectly pressed and new. They do meticulous work. The first time I went there, I thought it was too expensive, but after visiting other cleaners (with better yelp ratings), I found that Taylor's do the best work and their prices are not unreasonable. My house-mate took her clothes to a less expensive cleaners in the area and they ruined them. Now she brings her clothes to Taylor's. You get what you pay for. read more

In order to support businesses in my neighborhood I chose Taylor's Fine Dry Cleaning rather than doing business near my job. I had budgeted $100 to have 3 tablecloths cleaned and pressed that had belonged to my mother that I wanted to preserve and put away. I also had a lightweight coat and 3 pairs of panel curtains. I wasn't sure that $100 would cover all of this, but that was my budget, if it was more than that, then all I wanted done was the tablecloths. When he finished tallying everything the cost was just under $200. I then told him I needed to subtract some items. While he was helping me another customer came in and he said that he was going to help him first. Ok I thought, even though I was there first and he was in the middle of helping me, no offense was taken. I asked him what time did he close and he said 7:30 pm, I said ok, I'll be back before then. Since he was going to help someone else I was going to Value Village next door and look around. I came back before 7:30 and found my items folded on the counter. Thinking that now we could complete my transaction I said to him that I only wanted to get the tablecloths done and he shook his head and said ,"No". I then said, "No? You won't clean them?" and again he shook his head saying, "No". Again I asked him, "You won't clean, you don't want my business?", thinking that something was lost in the translation and maybe I didn't understand him or he didn't understand me. Again he said ,"No". So I gathered my items from the counter and said ,"Okay I'll take my business elsewhere where I'm sure they will help me" and left. Driving home I replayed in my mind what had just happened in order to make sense of it. Had I done or said something wrong? It's often said that the customer is always right, but I well know that's not the case all the time and I could've done something wrong. I had a budget of $100, $200 was out of my budget so I needed to subtract some items, he wanted to help someone else who came in after me and while he was helping me and I didn't object , I came back before closing to find my items on the counter with him refusing to continue the transaction and me picking up my items and saying that I would take my business elsewhere. In retrospect I should've picked up my items and left when he started to help the person who came in after me. Clearly my business wasn't lucrative enough to warrant completing my transaction. I also think that the "r" word was involved, yes, I'm going to call it as I saw it, "racism" was involved. Racism is alive and doing very well on the East Hill. If they have a camera on the premises it will verify everything that I've written. They don't have to worry about me, I will not support a business that doesn't want my business. read more