2.5 stars, rounded down for the overall poor experience. (A few friends later told me that this place was a tourist trap).
Unless you somehow find yourself in this far eastern part of Zone 1, I would not recommend making a special trip to eat here. This place was recommended by a friend's friend. We had made a booking for an early Saturday dinner, and after reading plenty of reviews, I was definitely expecting poor service, but thought that the delicious food at a reasonable price would outweigh the service. I was also fairly excited that you could BYO here.
So Hubs and I decided to take the long Tube ride over to Aldgate East. When we arrived at the restaurant, there was a very long queue inside. We went to the employee who was standing at the front station to check in, but he told us that we had to talk to the man in the blue shirt, who was running all over the place seating people. After a few minutes of observation, we realized that we couldn't stand around and wait until he was free but rather had to chase this guy down. Hubs finally did, and he did seat us very quickly even though we were early for our booking.
I wasn't expecting stellar service, but our server was curt and unwelcoming. He hardly acknowledged our existence. We ordered our food, and we made a mistake by asking if we could BYO. The server just said "no" and walked off. We didn't think that much of it, thinking that the restaurant probably recently stopped allowing BYO since they were so busy. So we just left our bottle of wine in the bag. Near the end of our meal, we spotted another couple seated next to us with a bottle of white wine on their table. At first I thought that maybe they had ordered it, but when we saw that our server dropped off 2 more water glasses and the wine opener for the customers to open the bottle themselves, we were peeved! Our server had the nerve to tell us no and then let this other couple BYO?! I know we didn't come here for the service, but at least treat your customers equally poorly? And apparently acting like a civilized human being in this place gets you NOWHERE.
The food was good, but didn't knock my socks off or anything. I've had much better Indian food in San Diego. We shared 3 kebabs, the lamb chops, and a small karahi gosht (lamb). We only ordered 1 order of the garlic naan. We could have eaten another piece of naan, but since the complimentary chips were a good vehicle for dipping the sauces, we didn't. Our bill came out to around 20 euros, and we were full but not stuffed.
I think we have a pretty high tolerance for poor service in exchange for delicious food that doesn't break the bank...that's how most authentic Chinese restaurants in the San Gabriel Valley in California are... but the extremely poor service really ruins a nice evening out. read more