Bought new rv from nature and me a year ago may. Had AC unit replaced and now new one went bad in…read moreJune. Contacted dealer and haven't had anything done yet. They set appointments and never show up. I contacted them every week and I'm told they'll get back with me but never does. This is the third RV I've purchased from them. This is how they treat their customers??? This will be the last.

We bought an Airstream Rangeline here. Great service dept that is very responsive to calls we made…read morefrom the road. New facility for Airstream is great.

Just Trucks / Cherry Capital RV We needed a part for our RV…read moreand the part had to to be shipped overnight. This place has us hooked up to stay here in our RV till it's ready to roll. SUPER nice people and excellent service. That should be tomorrow some time. So if you're up by Traverse City and need service, this where you should come. Grawn/Interlochen/Traverse City area Michigan

Rude and unprofessional staff. Unresponsive and unreliable service. Treat long time loyal customers…read morelike trash. Would never recommend.

Forbes is one of the best in the business. I've bought all over Michigan, Alabama, Florida and…read moreGeorgia and they are the best. They treat you like family and will bend over backwards to help you not like a lot of them who are just there for the money I highly recommend this business Family owned and treat the customer's like family.

Overpriced. Rude. Owners walk behind you not to help you but to make sure you don't steal from…read morethem. They acted like I was a bother to them. Without cursing, please don't waste your time at this run down junk shop.

No appointments available for the next two months, don't answer phones…read more Do not waste your time.

From the owner: Jensen's RV Center of Cadillac is a family owned and operated RV Dealership. We pride ourselves…read morewith great customer service, and it shows in the referrals we receive. From RV sales to a our parts store and service Center we can help with all your RV needs. And best of all "We Sell Fun Treat Yourself to Some". Come see us today.

We called and spoke with Brent to schedule a time to walk through a fifth wheel. By the time we…read morearrived for our scheduled appt, the price of the camper had increased by $15,000. We will not be going back to the dealership.

We bought from this vendor in September. We did get a list of items that they owed us. After they…read moregave us a fictional date of 9/26 which came and went we are still trying to get them to honor the "we owe" items. The fridge door in the trailer we bought from them is broken. They were supposed to replace it because without it the fridge is not usable. They have been unable to locate the parts and refuse to provide copies of the PO showing they ever ordered the items. Their problem is that if they cant get the door they need to replace the fridge and they don't want to do that. That's unfortunate but it's not our problem. We want and need to be made whole. My family is living in this $35K trailer without a fridge. That is not fair and it's not what we bargained for. We have asked multiple times for a date certain for the parts (fridge door or fridge) into and a copy of the PO showing they ordered it. Had dealings with Johnny (Sales Manager) & Lisa (Owner) which had been relatively civil if not very productive. Then along comes Tony Kesselring. Unhelpful, evasive, rude and disdainful of his customers. Comments like "I can't get rid of you fast enough" are simply the tip of the iceberg. His emails are full of double speak, conflicting statements and a general f*ck you attitude. We r at 60 days plus with no end on sight. If this is indicative of the Northern MI RV experience my advice to you is go elsewhere. When the principals of a business talk this way to their customers it's clear it's not the first time its happened but rather the first time someone has taken the time to report it. Stay tuned. We will be updating once we have filed suit. #avoidatallcosts.