Called and talked to Jerry in the repair shop. He told me to send him a picture of the lock system…read moreI needed replaced. Never heard a word from the guy again. Poor costumer service. Poor.

Our camper was bought from camping world. First time using it and full of issues. In the middle of…read moreour vacation stopped in here and quick service and new mother board for my water heater! They saved my vacation. Thank you!!

Great people to work with! Thank you Spencer, Owen, Danny, and Shannon! I recently purchased a used…read moretravel trailer from them and these guys made the experience great! Spencer helped me purchase the RV over the phone and had it delivered to my property, thank you driver (didn't get your name). When I fired up the furnace it worked fine but you could hear something rub sometimes when it shut down. It wasn't caught during inspection because it didn't happen all the time and was minor. Even though I was over the 72 hour grace period, Owen scheduled a Danny the tech to come to the RV on a Saturday and take the furnace apart and fix the issue. There was a small loose screw in the fan housing that was rubbing and causing the noise. The trailer was sold "as is" and they didn't have to help me but they did because they wanted me to have a good experience. They went above and beyond when helping me at every step of the way. It doesn't matter what you're getting here, they will take care of you...and your dogs !

This might be the worst customer service I have ever experienced. The management here seems…read morecompletely incompetent and treats their employees as horrible as their customers. The sales manager in particular looks unprofessional and unwell.

Fuel filter cracked on our diesel motor home and was leaking fuel. We were mid trip and needed…read morehelp asap. Although the shop was very busy These folks had us back on the road in no time. They were kind, helpful, and completely competent. Thanks so much Grand Traverse !

I brought my Freightliner chassis RV in for a 100k service. I gave them a service schedule, and my…read morevin number. They did two things wrong, one of which was near catastrophic, the other of which may have damaged my injectors on my Caterpillar 3126B. First, they didn't latch the lock onto the end of my tow bar pin. As a result, the tow bar came out on the freeway at 65 MPH, and my tow vehicle was flopping around behind my RV like a fish on a line. Luckily, my Jeep suffered no damage, The towbar was severely damaged, and my road debris screen destroyed. I had to spend $1200 to buy a new towbar. Secondly, my CAT has a single remote filter, which is listed under my VIN information. It's a 2 micron filter. These guys put on a 10 micron filter. This is unacceptable, and there is no excuse for this error. A 10 micron filter is a pre-filter. They know that there was no other filter on the engine, because they didn't replace one. Additionally, part of the 100k service is a thorough inspection of the exhaust system. Shortly after returning to my home state on the west coast, my exhaust sheared of at the muffler. Upon checking for the cause, I found that there is corrosion throughout the system at every junction, especially the clamps and hangers. One soft mount was completely separated, which probably allowed for movement of the muffler and pipe which caused the exhaust to sheer where it was already weakened. I now feel compelled to go through the entire inspection list for myself. With the cost of replacing my injectors, I'm looking at a total cost of over $5,000 to repair the results of their shoddy work. I wish I could say this is an isolated incident for a Freightliner service center. Unfortunately, it's what I've come to expect. My next RV will have a Spartan chassis, and I will do every scheduled maintenance item myself.

Bought a 42 gallon Barker wastewater cart at the Traverse City location. No one else had any of…read morethem. My wife went to pick it up and she raved about how nice and helpful the people were at the store. We needed it that day and they came through. P.S. always got good treatment at the Flint store when we lived in that part of the state.

Poor technical guidance on an axle that cost me thousands of dollars and made trailer unusable…read more They simply couldn't do math. Stay away from the Traverse City store.

Sonny's released my car to me done, without fixing any of the damage underneath. Returned it with…read morean appointment, to fix their completely ignoring the underside damage. They didn't have the parts, said they would call when parts are in.Two weeks later I called and the parts were in (thanks for the call), I made a fourth stop/appointment. They put some new parts on the bottom but never addressed all the damage and noise. They never finished the work. All of which is described in the report and paid for by me and my, Insurance company. They then said "it's probably a tie rod and they'll have to take it somewhere else to determine if the damage and noise was due to the accident".... Yes, it was, on the report and PAID to Sonny's to fix! I have used Sonny's for 30+ years, the latest ownership ain't no Sonny. The travel and time spent so far on this PAID for job is now more than I've spent on the deductable. I do not recommend, nor trust this shop. I will repair it out of my own pocket rather than get them a opportunity to not fix the agreed upon paid for work. As of now five 72 mile trips to have my car not fixed. Cheaper to deal with it locally, by a trustworthy business. caveat emptor

Had a problem with my car traveling through TC and pulled into Sonny's. They got it in and resolved…read morethe issue. Great place and incredible customer service!

Bought new rv from nature and me a year ago may. Had AC unit replaced and now new one went bad in…read moreJune. Contacted dealer and haven't had anything done yet. They set appointments and never show up. I contacted them every week and I'm told they'll get back with me but never does. This is the third RV I've purchased from them. This is how they treat their customers??? This will be the last.

We bought an Airstream Rangeline here. Great service dept that is very responsive to calls we made…read morefrom the road. New facility for Airstream is great.

Just Trucks / Cherry Capital RV We needed a part for our RV…read moreand the part had to to be shipped overnight. This place has us hooked up to stay here in our RV till it's ready to roll. SUPER nice people and excellent service. That should be tomorrow some time. So if you're up by Traverse City and need service, this where you should come. Grawn/Interlochen/Traverse City area Michigan

Rude and unprofessional staff. Unresponsive and unreliable service. Treat long time loyal customers…read morelike trash. Would never recommend.