Brad was our representative today, we were there to switch carriers from T-Mobile. during our time…read morethere Brad quoted a reasonable rate, then went silent and increase the rate by $60 per month. In one hour he spoke perhaps 20 words. The store looked poorly managed and staff was poorly trained. Needless to say we wasted 1 hour and bought nothing. Even if we got a good deal, the vibe was bad so I'm not sure we would have bought.

I went in yesterday to purchase a new phone as I was giving my old phone to my young granddaughter…read morewho lives out of the country and she needs an unlocked phone to use their service. I had talked to an actual Verizon person and he told me I could get an Iphone 16 for zero dollars for 3 years and then just change my plan from a welcome to ultimate. Would add a few dollars to my bill, but what the heck. I went to this store by my house and was met with a very snarly woman who said I couldn't do that. There were no 16's with a promotion. Remember TCC is independent of Verizon, so they have their own agenda. I ended up purchasing a new 16 and just added a few bucks to my existing plan. She was going to transfer my old info into the new phone but it costs $80.00. There is a big sign there stating that price, but the transfer is really only $49.99 and the balance is a redux water protection membership plan. You don't find out about that until you get the receipt. When I left my phone with them to transfer the info she stated she would get my screensaver and case. We never talked about me getting those so being an older person, just thought it came with a new phone. Wrong. When I got back to pick up the phone I was presented with a $207 bill when I expected an $80 bill. I asked why and she said did I think that you get something from the store for free, meaning the screen protectors and case were not free. I told her I never asked for those things. Long and short, I paid the bill and my son went back this morning and was able to get refund on the case only. Screen protectors were $76 that I had to pay for at this moment.

Staff was friendly and helpful. We left Verizon for a less expensive plan and we are happy with our…read morenew phones and tablet and hotspot. Price is good

After spending 3 hours waiting to be seen, then given a Non- working IPad to take home and kept my…read morenon- working phone in the store ; I returned today at 9:45am ( per the sales lady instructions) only to learn they open at 11:00am !!! The sales lady lied. She could not get the Ipad to work but announced the new phone now works !! I requested my money back. She demanded a Restocking Fee of $40.00 in addition to $135.00 for Activation Fee. I said no. The phone and Tablet were not working!! She refused to refund my money. I called my bank. Now I have to drive to my bank to sign papers to stop payment. Screwing Over Seniors with none working equipment!!! Wg Conner

I came in with a phone that wouldn't text or call anymore. The problem was something with my apple…read moreID and Casandra went above and beyond to make sure I left with a working phone. Highly recommend.

One star isnt even something they deserve. To start, all employee's are completely unprofessional…read moreand speak in a terrible manner. I was "helped" by Cassandra G, who lied multiple times to make a sale. I naively took her word and assumed she would be truthful with me when I asked a question. Sadly, management could care less when the issue was brought up. She is pushy and rude and overall a terrible representation of AT&T. I would NOT recommend anyone to go here and I definitely will not be returning. They messed my account up and the issue is still unresolved with corporate. OVER A MONTH AGO NOW. If you're going to go here, make sure you call a corporate AT&T before going with ANY of their "promotions". They will tell you one thing & do a different thing on your account. AT&T Corporate should start looking into who they employe for their retail stores...

Courteous and very helpful! They ordered and replaced my camera in maybe 20 minutes once the part…read morearrived. And, when the new camera failed they replaced it again right away!

Changed my batteries, repaired screens and charging port. Affordable and good service…read more It is a little hard to find. Go in the store on the left side of the listed address and you will see a cell phone work bench.

My iPhone died all of a sudden and bought a new phone. I decided to revive the old one and did a…read moresearch and found this place. Dropped off the phone at the window, technician provided me with a quote and time duration to replace the battery. An hour later, my old phone is alive again! Reasonably priced and good service

Recorded message 8/14/2021 says they're permanently closed…read more Still researching alternatives. There are other cell phone battery replacement places in the area, but at this time, I don't have another to recommend.

Boris was extremely helpful over the phone. He was able to point me in the right direction, and I…read moregreatly appreciate his time and insight!

I can't say enough about how professional and efficient the technician was. He is friendly and…read morewilling to share his expertise in getting my computer to work again. And he gave us pointers on other questions we had about our wifi service.

I can't say enough about the high level of service here! Furkan assured me by phone that they did…read morehave my iPhone 11 battery in stock and could install it in about 20 minutes for a very reasonable price. So I headed over there and it was all true, except it actually took less than 10 minutes! Friendly, fast and professional. I will definitely return for any smartphone repair needs.

New in town so didn't have any recommendations for a repair to my laptop. Found this online & was…read morevery happy I did. My laptop hard drive had crashed & he was able to replace it & return it to me the same day. Very fair price & very pleasant to work with. Would definitely recommend this business based on my overall experience.

My gaming laptop has been stashed away since May '17 because it completely blitzed out on me. I…read morewent out and purchased a newer more expensive computer but knew I wanted to fix this laptop eventually. I dragged it out last night with the intention of fixing it on my own! I personally didn't want to spend any money on repairs so I used YouTube as my guide. Well, that didn't work. After six hours of frustration and a sledge hammer at my side, I decided to look up local computer repair. Well, Perry came up first on the google results and he had a five star rating!! Called him up this morning and within a couple of hours he was at my door and fixing my computer!! Didn't know there was still service at home anymore. Love it! Perry fixed my laptop in no time and I am now sitting here enjoying it as if it was brand new again!! Thank you, Perry!! Great price, too!!!

Since relocating to Delaware, we have been using Mediacom Xtream for TV & Internet for about 14…read moremonths. Prior to that we had used Verizon Fios and Comcast/Xfinity. During the majority of the time we have had Mediacom, the quality of TV and Internet performance has been very good to excellent, and the quality of technical support has been excellent. Pricing was slightly higher than we have paid for similar service in the past, but comparable. However, since our initial honeymoon period ended (after 12 months) the price has jumped by 20%, and the quality of service has plummeted. In the past week, there were two days when Internet service was completely down for several hours, and two additional days when it was out repeatedly for multiple short 10-15 minute periods throughout much of the day. Technical support is still very good, but on a house call to "upgrade" my service a couple months ago, the tech was going to replace my TV set top box with a new wireless-only box (i.e. no hardwire Ethernet connection) and I declined--choosing to keep my current hardware instead. While going wireless/WiFi is very versatile and convenient when it is working well, it makes no sense at all for Mediacom to abandon the Ethernet connection--which is by far the fastest, best, and most reliable interface--altogether. That technical decision by Mediacom is bound to cause them headaches in the future and result in a long term decrease in customer satisfaction. I am glad I was able to stop the tech before making that change on my home network. If the price did not increase by as much as it did after the first year (sort of a backhanded anniversary "gift" from Mediacom!) I would find it easier to overlook the performance issues and the attempt to implement an arguably unwise technical migration (to a wireless-only network) on my network. Unfortunately, in coastal Delaware there is currently no competition for the internet and TV business. Still, I I would hesitate to recommend Mediacom with any degree of enthusiasm, and I will be looking to replace them at the earliest opportunity.

The worst place ever. Login to account, store a payment card, calls and says no card on file,…read morerepeat 4-5 more times. No one on the call can save payment. Finally just gave up and let it lapse. Mailing the equipment back as soon as possible. It's almost unbelievable how stupid their policies and rules are. You have to beg them to be on auto pay.