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    TCH Body Shop

    5.0 (1 review)
    Closed 9:00 am - 11:00 AM

    Services - TCH Body Shop

    Laser hair removal

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    3 years ago

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    Tamacina K.

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    The Botox Spot

    The Botox Spot

    4.9(39 reviews)
    44.7 km
    $

    I live in highland and was looking for a local place to get botox. I saw they have nothing but 5…read morestar reviews and good reviews so i made an appointment with Andrew. He was very nice, very experienced and knowledgeable. I got Dysport and it kicked in super fast and it lasted WAY longer than the place i used to go to. I 100 percent recommend them you will love your results.

    I scheduled my appointment approximately one week in advance and had been looking forward to…read morereceiving the services I requested. Unfortunately, the experience became frustrating before I even arrived. When I scheduled my appointment, I was told the business offered a particular service that I specifically asked about. The day before my appointment, I called to confirm the details and learned that they do not actually offer that service. Had I been given accurate information from the beginning, I would not have waited a week for an appointment that could never meet my needs. What disappointed me most wasn't the initial mistake--errors can happen. It was how the situation was handled. Rather than apologizing for the misinformation or trying to make it right, the gentleman I spoke with argued with me and insisted I must have been communicating with AI rather than an actual person. I am certain I spoke with a person. Our original conversation required human judgment and interaction--far beyond what an AI system could have provided. Even after I explained this and shared the information I had been given, he refused to take any responsibility and instead repeatedly shifted the blame to me as the customer.

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    The Botox Spot
    The Botox Spot
    The Botox Spot - Before and after Restylane Kysse

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    Before and after Restylane Kysse

    Joanna Ayala, MD - Tap request appointment

    Joanna Ayala, MD

    1.7(13 reviews)
    21.3 km

    Very disappointed with this office. At my recent appointment, my lab work had been completed at…read moreLabCorp weeks prior, yet they did not have the results available, resulting in a wasted $50 visit and time off work. This has happened before, when I showed up for a scheduled mammogram, the imaging center had not received the referral from Ayala's office. I ended up having to go to the office myself to pick up the referral, which again meant more time off work. I have also never actually seen Dr. Joanna Ayala. Patients are routinely scheduled with different nurse practitioners, and the provider seems to change frequently. The only provider I really liked was Hannah, but she is no longer there. Overall, the repeated issues with communication and coordination have been frustrating and costly.

    Doctors are not empathetic. Front office staff is rude and will keep you on hold for extreme…read morelengths of time. The office manager is extremely rude and completely non empathetic and I've had to wait over an hour for phone call appointments before. Their policies are unclear and often times when they tell you they will call you back it can take over a week to receive a call from front office staff. I waited on hold for 30 minutes after being told the doctor would pick up the phone for our appointment only to find out the doctor had called me 3 times during that time because he works from home and "the front office girls dont know that." (My phone didnt ring since i was on hold but i would have been ready to go if i was told to wait for the doctor to call me.) Extremely disappointed with how this office has gone downhill over the years. Read the negative reviews. They are accurate.

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    Joanna Ayala, MD
    Joanna Ayala, MD
    Joanna Ayala, MD

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    TCH Body Shop - bodycontouring - Updated September 2026

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