My wife and I bought a vehicle from Progressive Auto Sales approximately 3 weeks ago and we are…read moreextremely satisfied with our purchase. The service we received was excellent and the salesman went above and beyond to ensure we found just the right vehicle at the right price. No games, no hassles, just a great experience. I would definitely do business with this establishment again. I have purchased many vehicles over the past 30 years, both new and used, and this was easily one of the best transactions I have been involved with. For those who have had issues with Progressive in the past I offer this advice.....When purchasing a high dollar item like a vehicle, the consumer really needs to do their homework BEFORE the sale is complete, not after. The dealership can only be held responsible for the performance of your vehicle up to a certain point and most business owners will step up and meet you half way in most cases. If you have any doubts about a specific vehicle, don't buy and save yourself a lot of hassle.

We purchased a used 2010 Buick from Progressive back in August of this year, hoping for a reliable…read morevehicle. Fast forward barely two months ago, and our purchase broke down completely. After having the car towed to an independent, reputable garage for analysis, we received the shocking news: the vehicle requires a brand-new engine. Progressive claims on their website: "We want every visitor -- online or at the dealership -- to feel welcome, supported, and confident in their vehicle purchase. That's why great customer service is at the heart of everything we do." Except "great customer service" apparently includes selling a vehicle that was clearly a lemon and needed a major, costly repair just weeks after purchase. Where is the support and confidence they promise when we're facing the cost of a new engine? The only thing we feel is regret. Do NOT purchase a used vehicle from Progressive. You will absolutely regret it and end up paying far more than you bargained for when your "new" car breaks down almost immediately. Buyer beware. This experience has been an absolute nightmare.

Outstanding customer service and even better vehicles, I was able to trade in my Mitsubishi and get…read moreinto a 2025 Chevy Colorado within an hour. Dylan was amazing and was super helpful during the process, explaining all the numbers and ensuring no detail was missed. Signing each document it was carefully explained, ensuring full transparency through the entire process. They were super helpful in negotiating the final price, and gave a fair amount for my trade in. I would highly recommend them to anyone looking for a vehicle, as they work with you rather than against you like some dealerships tend to do.

I went into dealer today 3-16-26 to ask to take a used vehicle to my mechanic in Essex to put it on…read morea lift. I was told no they only 1 dealer plate and I couldn't use it that long. I went back later after getting Handy Toyota to put it on their lift and give me an opinion, rather than letting me take it they sent a salesman to sit with me. We waited over 2 hours to get it evaluated. The salesman was great about it. The truck checked out with just a couple small items needing attention I paid Handy's for their time and headed back to Nucar to purchase the truck. As we were drove back I told the sales guy i was ok with buying it but would like them to take care of the things if possible. The salesman went over to his manager to get the paperwork and came back a few minutes later super upset and informed me the truck had already been sold yesterday to another dealer and they couldn't sell it. Never again will I go there.

I bought a car from this man many years ago, before the internet allowed ou to make or break a…read morereputation. He also did work on my cars. He is very up front about the time and cost of repairs and what he had to do to make a vehicle ready for sale that he could guarantee. He takes pride in his reputation. Anyone who does not will not last in the business.

always had best deals and service with Carl and Frank back in days. thanks for service. still have…read moremy IROC??

Purchased an awesome Buick SUV from these guys yesterday. They were incredibly helpful at answering…read moreall of my questions, easy to contact and schedule with, were able to find me a deal that worked well for me, and the sale itself was a very smooth process. Highly recommend these folks :)

We purchased a GMC Sierra 1500 in 2019 from Handy's GMC. We recently had significant issues with…read morethe motor necessitating it be towed to the dealership. After a week we finally received a call with a costly repair estimate. We decided to get a 2nd opinion and paid for another tow truck to go to Handy's to bring the truck for a 2nd opinion. The tow truck arrived to be sent away by the service department. After not hearing from the 2nd service shop we called and were told it never arrived. When we called Handy's we were told yes your truck is here , we told the tow company to leave because you owe $179.00. No one called or emailed us we owed any money. When asked why we were never called to be given the chance to pay before sending the tow truck away we were given 3 different answers. 1. Billy called but you didn't answer. We have no record of this call 2. We thought we saw the tow truck driver on the phone so we assumed it was with you. 3. Maybe we called the wrong number. Poor customer service and questionable business practices at best. I was told by the owner that sometimes they have employees in service that are good at repairs but not with customer service. Unacceptable answer. We immediately paid the $179 when we became aware of the bill and paid for a 2nd tow cost because Handy's refused to pay for the tow they turned away. We purchase new truck from Key in South Burlington and received excellent customer service.

Buy anywhere else but here! Bought a truck here and within months nothing but problems. Brought it…read morein multiple times to be serviced and still original problem is not corrected and only more problems are being found every time. they are unwilling to work with us we have had to fight for our warranty coverage. This truck never should've left the lot. It was completely irresponsible, dishonest, and unsafe for them to inspect it and let it drive away. I have never felt so taken advantage of from a dealership.

Steve at Nucar was patient, helpful and knowledgeable in assisting us with our interest in a car…read morepurchase. He really demonstrates that no pressure customer service excellence is alive and well.

It appears unless you will buy off their limited inventory they could care less. Yes it's a plus…read morethey do not work on commission but that appears to be were the incentive drops. I had sent one rep exactly what I wanted, scheduled to sit with him, confirmed before I left, drove 45 minutes and I got there and he made me wait because he forgot, then tried to show me a truck that was the wrong color, cab, & package. Then said let's sit down and tell me what you want. It was clear he didn't read our correspondence and didn't really care. The second rep seemed to be excited at first, but that's as far as it went. The rep never returned any answers to my questions or even replied to asking if they were doing anything. I do not know what their problem is but if this is customer service and care, go somewhere else that will not waste your time.

We were on a road trip and on our way we have a check engine light and traction light on. We exited…read moreto a gas station to see if there was a dealer near by and long behold it was Bokan Chrysler. Emily and Sam were so helpful and got us right in. They diagnosed it and it was 2 coils that went bad. They had the parts in stock and got us on the road again. Thank you!!

I asked Jimmy Bair to find me good topsoil and then bring it to my home. I just moved into a new…read morehome in Colchester and need topsoil to grow grass. I have very sandy soil and I inherited a lawn with mostly weeds. Jimmy found farm soil that he thought would provide more organic nutrients and be less porous because it contained some clay. He brought a bucket of this soil to my house for me to inspect and travelled 50 miles to do so, He did this after he had worked hard all day and was very tired. We scheduled the delivery for Saturday and Sunday. Who works on the weekend? Jimmy does whatever it takes to please a customer. The soil was screened very carefully and had no stones in it. I was very satisfied with the delivery and the service provided by this man. He personally drove every truckload of soil to my house. The price that he quoted was very fair considering the quality of the topsoil and the distance that he had to travel. I made a new friend today and I will recommend Blair Trucking to all of my neighbors. This man impressed me so much with his sincerity and commitment to satisfy his customers, no matter what. He definitely exceeded my expectations.

I had them move a 14k lb backhoe 80 miles. It was not the greatest location. Lots of steep hills…read moreand weight limited roads. Jim did a great job and showed a lot of competence accomplishing a very complicated move for a reasonable price. Would definitely use them again.

Amazing sales team. Made trading my car very easy. Competitive prices. I've been buying cars here…read moresince it was Bill McBride.if you are looking for a vehicle, give Della a call. The garage is speedy too.

I made an appointment to have my 2024 Crosstrek oil change and tire rotation. There was a mixup…read moreabout my out of state dealer maintenance warranty, and the service team actually got to the bottom of it and honored what I'd been told on the phone. Lots of places can fix cars, but integrity is in short supply. Based on my experience today, this place is managed by fair and honest people, who showed utterly unexpected integrity. Thank you.