I Waited a long time to write this as I was trying to give them a chance but now I am just fed up,…read moreMy new camper came with a ton of problems and most should have been caught in set up and walkthrough as a new camper owner I was expecting this and knowledgeable guides, The stable jack was bent the fridge door latch was improper because the frame was not set right and broke after it's the first use, the spare tire was the wrong one so when I had to use it I could not. Building of the unit I cannot blame them for and all work was under warranty but a lot of things should have been caught before pick up. The guy had no knowledge of the solar system and could not answer questions I had. I had to bring the unit back at least 6 times for warranty work which was done however they have a deep phony of returning calls or calling you back to update you or tell you work has been done, after trip #6 work was still not completed and the work that was was sloppy and messy caulking splattered on the child's finger painted it all over it or wiped the excess off wherever leaving smears of caulking all over, Still did not fix an issue that was written on the work order. I was never told the work was completed as I was promised I would get a call back In the six times I had service done all under warranty I never received the promised call back. My advice is to make sure and double check EVERYTHING was done correctly as it is hit or miss some things I had to get refixed as they were not done correctly or they did the cheapest simplest thing they could instead of taking the time to do it right the first time, IE straightening a bent jack screw instead of just replacing it, or fixing the frame instead of just replacing the handle that does not fix the issue. It just seems they do not pay attention to detail by not reading the full work order and miscommunication simple fixes if they just slow down. The staff is friendly enough they just need some training on what they sell and slow down, I get it is busy and staffing could be better but still no excuse. they can do better.

This is the second time we brought our 2020 Keystone Laredo in for a problem with the refrigerator…read more Since this was the second time for the identical problem, some investigation was needed to find the source of the problem. They did this, fixed the problem, and had it back to us in less that 2 weeks. They made sure it was covered under warranty and even showed us what was done. Outstanding service.

I WISH we could CLONE people like Max; 'nuf said. I spent a significant fortune on my very…read morefirst RV, a NuCamp T@b400, at a dealer in Vermont. I was simply hooked on this model and they were the only Dealer nearby. This Spring I received a safety recall notice and the Dealer would/could not offer me a warranty fix till mid July....what? HALF the Summer is over, and after all, this is a 'SAFETY" recall repair. While I do not like to badmouth anyone, their careless stance for me or my safety was very sad. I have thought about returning it before my warranty expires. Thank you for your expertise and goodness Max.

Fantastic business and staff. Came to help fix RV problem in local state park. Highly recommend.read more

I can't say enough good things about Chris Wells, the Parts Manager at Pete's RV. From the moment I…read morereached out, Chris went above and beyond to make sure I had exactly what I needed. He was knowledgeable, responsive, and truly went the extra mile to help me find the perfect parts for my RV. I can tell he genuinely cares about his customers. If you're in need of RV parts or service, Chris is your guy!I

Cole was a pure pleasure and blessing to work with, if your looking ask for Cole. I also want to…read morethank Pete's putting up with total inspection and giving me everything I needed to inspect the RV. The closing was a little negative but that is because only one person was doing the position and there were people waiting before me. Then Cole kept checking on me and even got me refreshments while waiting.

Recently, the tongue of our motor home bottomed out on a steep dip and damaged/disabled the…read moreelectrical cable between the RV and our towed vehicle as we arrived for a 2-night stay at a park in southwest Vermont. We certainly did not want to pull our "toad" without brake lights and turn signals. I called a number of RV dealers and service centers in Vermont, Massachusetts, and New York, including a Camping World. No one had a replacement cable or suggested fixes. One business recommended I try M's RV in Berlin, Vermont, west of Montpelier. I called and spoke to co-owner Joanne Ducas. She asked me informed questions and I could tell she knew her business. She said they could splice the cable. We drove our rig 2 hours to their shop. Her husband and co-owner, Marcel Ducas, came out and repaired it on the spot. They were both extremely friendly and have a great store where I was able to find parts difficult to find elsewhere to make other minor repairs myself. We are eternally grateful for their skills and assistance. I would highly recommend M's RV!

We had a problem with our TT while still under warranty , a short circuit in the wiring, Vermont…read moreCountry Campers sent a tech to our home 199 miles away. It was a very hot day but the tech worked very steadily and fixed the problem very much to my satisfaction. He was friendly and professional and answered any question I had. I couldn't be more happy!!!

Disappointed Slow getting back to you…read moreLooks like a great deal 9669 marked down to 8999 Then they add the almost 1100 to the final cost for processing. When I asked for them to get back to me if a certain camper became available, they said sure. That camper became available and no call. Went down the road to a dealer willing to work with customers.

I was in the automotive service business for 41 years and never have i had to write such a bad…read morereview. However i feel consumers should know. I purchased a 2019 travel trailer from tcs rv. The financing went smooth, but it stops there. I feel i got a decent deal, but when the sales person came back and said there is a $250.00 "get ready fee" that they charge on every rv i felt i was being lied to. The sales person seemed to have short term memory thru the whole sales process, but tried making up for it by offering free trinkets. I informed the sales person that the trailer would be going on a 3000 mile road trip right after delivery and asked to please check things over a little more thorough. The dealership was given 5 days to get the trailer ready and a appointment was set to do the walk thru and install equalizer hitch on my truck. I showed up for the appointment, but no sales person. A young service technician was given the task, but failed miserably. The sales person did show up at the end and apologized. The first thing that i noticed was the trailer was never cleaned inside or out. Again i was met with apologies. I do have to praise the two service technicians who installed the equalizer hitch in the pouring rain. propane tanks were never filled. The first night out my wife noticed that all the water in the sink leaked down into the cabinet below because the sink drain had never been tightened. The second night out while dry camping we found that the water pump would run continuously and nothing but air came out of the faucets. This meant no washing of dishes or taking a shower. We really like the trailer and fortunately for me i am mechanically inclined enough to address these issues. What was the $250.00 get ready fee for? I feel the sales person said what ever he could to make the sale and after financing was approved did not follow up on anything. All i got was excuses and apologies. If you are thinking about buying from this company beware. The best thing would be to buy elsewhere.

Just got back from their open house. Not impressed. Greeted nicely, asked what we were looking for,…read moreused, told to drive out back, salesmen around out there if we need help. Did a lot of browsing, salesmen did ask if we needed assistance, not at that time we told him. Then saw a used one with a price on it off to the side so we checked it out. Locked so we peeked in the windows and opened one pullout to check the canvas. Some lady comes over and asks us if we had any questions. Then told us these were all sold and we were just in someone's camper. What? None were marked sold. Drive to this side lot NOT roped off. How was I to know? Also, it is was locked, we never went in. Kind of rude. I felt like I had to defend myself by explaining I was just looking and didn't know I was in the sold section. Yeah, not buying from the them.

I was forced to delete my review in order to get my money back. I was forced and bribed by…read moreemployees to buy a piece of junk camper that can't even be towed off the lot. They saw how vulnerable we were with a screaming toddler and my husband was late for work. They just needed their sales commission in before the end of the month.

Remember back in the 60's or even the 70's when people were trustworthy and they did what they…read morepromised when they promised? Well if you do business with Key R-D Trailers ( and docks and lifts) you will be taking a trip back to the 60's as they are men of their word and I only wish I could find more business to do with them. I considered​, reluctantly​, the Dock Doctor and they said it would take weeks and wanted $13,500 + delivery + installation for the same thing I purchased from Key for $8991 incl. freight! The brand is Hewitt which is the king in Minnesota Land of 10,000 lakes and our birthplace​. Hewitt has an excellent reputation and most would say it is as good as what Dock Doctor carries if not better. So I decided on Key from Plattsburg who were friendly knowledgeable and I didn't have to deal with an attitude like you get from those that overcharge​ and underdeliver! Eight (8) days after I ordered it Howard and his wife were assembling it on my beach in 90-degree​​ weather from 1 pm​ to 9:30 on a Saturday. They survived the sun, the heat, the dark, ​and mosquitos and never complained and with both in their 60's I can tell you that there are few 20 something​ that could keep up with them especially without complaining! Let me assure you that these guys are the real deal and I would​ not​ hesitate​ in buying anything from them and in fact next spring I will be ordering additional extensions for my dock! Thanks​, Rick and Howard

From the owner: Key R-D Trailer Sales Provides Cargo Trailers, Horse Trailers, Stock Trailers, Utility Trailers,…read moreHewitt Docks, Trailer Repairs, Bintelli, Trailer Sales Services to the Plattsburgh, NY Area.