We recently purchased a 5th Wheel from Momot Trailer Sales. We are extremely satisfied with the…read moreservice we have received. From sales to service we've been very happy with our experience. It's been a refreshing experience to be treated so well. Our previous experiences, with a different RV dealership, were not satisfactory what so ever. Momot Trailer Sales has treated us extraordinarily well. We plan on continuing to go to Momot for any future sales and service.

From the owner: Plattsburgh RV Store is an authorized Coachmen, Dutchmen, Forest River, KZ RV and Keystone RV…read moredealership serving the Plattsburgh, New York area. We have been in business somce 1983, and that means we know how to exceed your expectations. We are proud to carry an unparalleled selection of new and pre-owned expandable trailer, fifth wheel, Glacier Ice House, Teardrop, toy hauler and travel trailer that will impress both first time and seasoned buyers. Our friendly and knowledgeable sales, financing, service and parts departments are prepared to make sure your experience is outstanding, from assisting while you're making your choice to ongoing maintenance and customization. At Plattsburgh RV Store, we value the opportunity to create a long term relationship with our customers. Experience the difference!

I Waited a long time to write this as I was trying to give them a chance but now I am just fed up,…read moreMy new camper came with a ton of problems and most should have been caught in set up and walkthrough as a new camper owner I was expecting this and knowledgeable guides, The stable jack was bent the fridge door latch was improper because the frame was not set right and broke after it's the first use, the spare tire was the wrong one so when I had to use it I could not. Building of the unit I cannot blame them for and all work was under warranty but a lot of things should have been caught before pick up. The guy had no knowledge of the solar system and could not answer questions I had. I had to bring the unit back at least 6 times for warranty work which was done however they have a deep phony of returning calls or calling you back to update you or tell you work has been done, after trip #6 work was still not completed and the work that was was sloppy and messy caulking splattered on the child's finger painted it all over it or wiped the excess off wherever leaving smears of caulking all over, Still did not fix an issue that was written on the work order. I was never told the work was completed as I was promised I would get a call back In the six times I had service done all under warranty I never received the promised call back. My advice is to make sure and double check EVERYTHING was done correctly as it is hit or miss some things I had to get refixed as they were not done correctly or they did the cheapest simplest thing they could instead of taking the time to do it right the first time, IE straightening a bent jack screw instead of just replacing it, or fixing the frame instead of just replacing the handle that does not fix the issue. It just seems they do not pay attention to detail by not reading the full work order and miscommunication simple fixes if they just slow down. The staff is friendly enough they just need some training on what they sell and slow down, I get it is busy and staffing could be better but still no excuse. they can do better.

This is the second time we brought our 2020 Keystone Laredo in for a problem with the refrigerator…read more Since this was the second time for the identical problem, some investigation was needed to find the source of the problem. They did this, fixed the problem, and had it back to us in less that 2 weeks. They made sure it was covered under warranty and even showed us what was done. Outstanding service.

Outstanding experience. I had an Airforce one tow system installed on my new toad. From my first…read morecontact with Bill in service inquiring and scheduling, to the excellent installation by Zack, and outstanding customer service from service mgr Chris , they made the process easy and very informative. I highly recommend working with them to set your rig up for towing Thanks Guys!

Purchased a gently used class a motorhome here. Absolutely horrible service. They marked the…read moreinverter as working in the inspection. The inverter never worked. They initially blamed us as using it wrong when we called about the error we had seen for months while it was being stored over the winter (as we bought it at the end of the fall). We then found a jayco bulletin stating that our exact issue was a known problem due to poor wiring at the factory. Jayco wouldn't cover it because it was not under warranty, and the extended warranty wouldn't because it was obviously pre-existing. Pete's RV went back and forth with us for months, over hours of multiple phone calls, told us they might cover it if it was pre-existing (it absolutely was given it was due to a known factory issue), had us drive 3 hours one way to them from our house to have it repaired, only to then tell us they hadn't ordered the parts, despite this appointment being made over a month in advance and knowing we needed it for an upcoming trip (and assuring us it would be done in time). We had to bring it back with no repair done. They then flat out refused to cover it, despite it was clearly pre-existing. The couch also literally came off the floor immediately upon driving it, which we had to fix ourselves. Would not ever recommend. Extremely unprofessional and unethical.

I have never been so disrespected in my life I was told months ago a service could be done and…read morestopped there yesterday to see if it was ok to come back today and drop off my truck and was told yes. After leaving work early and getting someone to come get me I showed up and was told it couldn't be done and called a liar. When I told him word for word what he had told me his response was screaming in my face saying "well I guess I fucked up" I then let him know he will be getting a bad review and that's when he went psycho telling me to get the fuck out !! So apparently me letting him know I would tell people about poor service triggered him. That man needs some serious help and maybe some medication. I wouldn't recommend this place to anyone!!!

After having our 5th wheel serviced for a leak, the bedroom slide wouldn't close. We waited almost…read more2 hours and were told the motor had stopped working. This was a Thursday and we were camping Friday. I had to go into work later that day so we could not wait any longer nor return the next day to pick it up. Sam suggested Tyler could perhaps deliver our trailer to us. After confirming she got directions from us and the next morning Tyler delivered our trailer (45 minutes away) AND EVEN BACKED IT IN FOR US! if that wasn't awesome enough- Sam called and said we had zero balance. No charge to fix the slide AND the trailer delivered! The team from BGM excels at customer service. They really go above and beyond. They explain the work being done, answer all questions and are super friendly. We highly recommend BGM and have already referred a few people. Thank you everyone at BGM!!

Was having problems getting my RV refrigerator to run. Contacted BGM to diagnose and repair…read more Despite being fully booked up, Tyler set up a time when I could bring it in. When I arrived, he came out with his multimeter and went through his diagnostic steps. When all that passed, he tried something I was unaware of - pressing and holding the on/off button for 5-10 seconds. Problem solved. No charge. Highly recommend for customer service, integrity, professionalism.

Had my camper 3 weeks. Did not fix what they were supposed to fix, and tried to charge me for it…read more Damaged the bathroom door and completely broke the guide at the bottom, then wanted to charge me to fix the damage they caused. Told me I was rude. Communication skills were not good, never called to let us know the camper was ready, left it parked in a field unlocked. Every time I called them they never returned my calls. Not once. Wratten's was great but this takeover company is horrid and a nightmare. Beware please!

From the owner: At Hodge’s Legacy RV, sales and service truly go hand in hand. Since David Hodge took ownership in…read more2019, the dealership has continued the tradition of family members helping families— something that has been at the core of the dealership since its beginnings as Wratten’s RV in 1959. On any given day, customers are greeted by family and treated like family, reflecting a commitment to doing business the old-fashioned way: with honesty, care, and long-term relationships

I sold my RV through Mekklesen's consignment. I was impressed with the whole process from start to…read morefinish. What a relief it was to not have to worry about a thing. The staff was upfront and honest and made selling my RV a breeze. Thank you so much!!

The sales manager and owner went out of their way to make my troubles right. Service and repair are…read morea tough business because you are dealing with someone's broken mobile home and struggles. When I was feeling despairing, Josh and Bruce took care of me. This is how you make a bad situation right.

I was in the automotive service business for 41 years and never have i had to write such a bad…read morereview. However i feel consumers should know. I purchased a 2019 travel trailer from tcs rv. The financing went smooth, but it stops there. I feel i got a decent deal, but when the sales person came back and said there is a $250.00 "get ready fee" that they charge on every rv i felt i was being lied to. The sales person seemed to have short term memory thru the whole sales process, but tried making up for it by offering free trinkets. I informed the sales person that the trailer would be going on a 3000 mile road trip right after delivery and asked to please check things over a little more thorough. The dealership was given 5 days to get the trailer ready and a appointment was set to do the walk thru and install equalizer hitch on my truck. I showed up for the appointment, but no sales person. A young service technician was given the task, but failed miserably. The sales person did show up at the end and apologized. The first thing that i noticed was the trailer was never cleaned inside or out. Again i was met with apologies. I do have to praise the two service technicians who installed the equalizer hitch in the pouring rain. propane tanks were never filled. The first night out my wife noticed that all the water in the sink leaked down into the cabinet below because the sink drain had never been tightened. The second night out while dry camping we found that the water pump would run continuously and nothing but air came out of the faucets. This meant no washing of dishes or taking a shower. We really like the trailer and fortunately for me i am mechanically inclined enough to address these issues. What was the $250.00 get ready fee for? I feel the sales person said what ever he could to make the sale and after financing was approved did not follow up on anything. All i got was excuses and apologies. If you are thinking about buying from this company beware. The best thing would be to buy elsewhere.

Just got back from their open house. Not impressed. Greeted nicely, asked what we were looking for,…read moreused, told to drive out back, salesmen around out there if we need help. Did a lot of browsing, salesmen did ask if we needed assistance, not at that time we told him. Then saw a used one with a price on it off to the side so we checked it out. Locked so we peeked in the windows and opened one pullout to check the canvas. Some lady comes over and asks us if we had any questions. Then told us these were all sold and we were just in someone's camper. What? None were marked sold. Drive to this side lot NOT roped off. How was I to know? Also, it is was locked, we never went in. Kind of rude. I felt like I had to defend myself by explaining I was just looking and didn't know I was in the sold section. Yeah, not buying from the them.