Tried calling support because of an outage at 10 p.m., but I got an automated message saying business hours are 8-5 Monday- Friday and to leave a voicemail. Yet, their website says phone support is available 8-11 p.m. every day... I've been with this service provider for around 9 months. It's fixed wireless internet. Initially, there were occasional connectivity issues for a couple of months, but it improved, and I enjoyed a problem-free stretch of service. However, recently, my internet randomly goes down every one to two weeks for extended periods, sometimes lasting 12+ hours. Each time this happens, I have to endure lengthy phone calls with their customer support, lasting over an hour, where we go through the same unhelpful troubleshooting steps that only waste my time, like the classic "turn it off and back on" suggestion. Moreover, when I ask about the issue, they can't provide any concrete answers, and their technicians have visited my place 3-4 times and replaced the hardware on the roof, but the problem persists. It's frustrating that the internet goes down randomly, and sometimes it fixes itself at night without anyone addressing the problem. This leads me to suspect that the root cause could be related to either the cell tower or the Chinese company responsible for hosting their 4G antennas. The company's inability to diagnose and resolve the issue and the lack of transparency about what's causing the problem is a significant concern for me as a paying customer. I expected a reliable and stable internet connection, especially considering I'm paying for 100% uptime. I hope the service provider takes the necessary steps to address these issues and provide better customer support and communication. read more

I've had TCW since 2022. So glad I made the change. They've been great from the reliable service to around the clock service when needed. I called in today needing help with a possible router issue. Talked to Jason on the phone and said they can get us a new one installed. Got a call from their tech Braden saying he was on his way. When Braden got here he verified the complaint and instead of just installing the router first he did some diagnostic and found our issue. Because he went above and beyond I had them install the new router too. Thoroughly pleased by everyone involved. read more

TCWorks has been great to us. We recently got fiber optics installed in my area and the speed and service has been fantastic. Even the lower priced package is plenty for me and my wife, even with us working at home. Triston did a wonderful job installing our junction box and router, and worked through a few issues while here. I've also had to call for billing help and Cindy was very kind, helpful, and honest. I will definitely continue using them in the future. read more

Just got TCW fiber installed. Lucas F was our tech. He was amazing. So polite, friendly, and professional. The install went very quick. Lucas took the time to answer all our questions. He made sure all our devices connected. We are very happy with the product as well. Connection is great. Highly recommended. read more

the service tech who came to our home to install the modem/ router for our new fiber optic internet, was very nice, explained what he was doing & helped us set up the app. He was very courteous, respectful of our property. He is highly recommended! read more

Every person I spoke with was excellent and so helpful. A huge thank you to Josh, Jonathan, and Justin for all the time and effort you put into getting my parents switched over. They are very happy, and I truly appreciate everything you did. read more

Lucas and Conner were very professional. They set up installation of my internet within the 2 hours. They showed up early! Making sure to let us know ahead of time. They were courteous. I recommend highly recommend them! read more

Great service! My install tech Zac was very professional and informative. The install did not take long at all and I can already tell a huge difference in my internet connection/speed. Wish I would've switched sooner. read more

Tristan & Tyler were great! they were prompt, professional and made sure their mess was cleaned up! they made sure I understood the new system and answered all my question! very friendly! would highly recommend read more

Taylor showed up on time and installed our equipment promptly and professionally. He also set the new user info and password on all of our equipment. He did a great job no issues. Well done Taylor read more

Braden came today to install my fiber internet. His work was of good quality and went above and beyond installing the modem where I wanted it to go. He was so kind and helpful. Thank you Braden! read more

Taylor did a wonderful job getting my internet hooked up. He was quick, considerate and very well mannered! He made sure everything was working as it should prior to leaving. Thanks so much read more

My installer was Jacob and was very professional, very polite ! His work was excellent and preformed in a timely fashion wish I greatly appreciated! The work was done great! read more

Tyler was amazing with the installation. He is definitely an attribute to TCW. He was very courteous and professional. Fiber optics is all new to me. Highly recommend TCW.. read more

The young man that did my install today was on time, kind and courteous. He was able to answer all of my questions and he was clear and concise with his answers. GREAT JOB! read more

Braden was excellent. he explained everything I needed to know, making it easy for my old tech challenged mind to understand. He was very personabl...give that kid a raise! read more

TCW offers the best Internet service in Arkansas. I finally made the switch from Windstream and couldn't be happier. Consistent speeds and very friendly customer service!! read more

Lucas Freeman came out to Diagnose our issue. He was friendly and respectful. As always, TCW employs good people. He found it quickly. Repaired it and all good read more

Taylor and Tyler are the A-Team of installers. They make fiber splicing look easy. Thankfully it was an easy run and the two of them ran it quick and easy. read more