If you are looking for a no frills credit union, then this is the establishment for you. They…read moredon't do Paypal, they don't to Zelle, and linking other bank accounts doesn't work, and their website is outdated. I have been unable to update my phone number since March and still today it's not working. I be closing my account and moving my funds elsewhere.

ACFCU helped me become a 1st time homeowner. My whole experience was smooth even with my request…read morefor a quick closing. Every step was straight forward and the team was always available to answer questions. My Mortgage Officer, Chantal was amazing. She was easy to talk to with a cheery disposition. She explained every step, she helped me make changes at the 11th hour and always answered my calls and emails in a timely manner. Thank ACFCU for the wonderful experience.

I had to get a power of attorney added to multiple of my parents' accounts and one of the premier…read morebankers, Jennifer Compton, spent several hours with me working through the process. Friendly, knowledgeable, and a real asset to the company. Much appreciated!

About ready to just withdraw from this unscrupulous and lying bank location. And when I say…read morewithdrawal I mean it all, as the bank employees and managers are a bunch of liars. They make up rules based on the customer and let me say a complaint to corporate changes there tune very quickly. If the manager tells you it's policy, check with wells because he is probably lying!

So friendly! My partner and I came on a Saturday about 30min before they closed. The teller stepped…read moreout to help us and walked us through all the steps patiently. She made sure we were well squared away and kept checking in to see if we had any other questions or needs. Also, someone else randomly came in to ask for directions to the nearby game place and the other teller was very friendly as well and directed them. So shoutout to the team here at least on our visit! We would recommend this spot and would come back for anything that we can't do at an ATM or anything that we might prefer to do in person. The service was great that day and they didn't rush anyone even though it was getting near closing time.

Just want to share my gratitude for Oscar at this location. He's been so knowledgeable, helpful and…read moreempathetic helping me through a stressful banking situation. Thank you, Oscar!

The Wells Fargo Bank branch at Old Keene Mill Road and Rolling Road in West Springfield is a good…read moreone. The drive-through moves quickly and the tellers are friendly. As a Wells Fargo customer I've used the inside notary and Medallion Seal services. The branch stocks Euros and UK Pounds in foreign currency for exchange services. Other currencies are available for a fee and must be ordered in advance. Downsides: The ATM sometimes runs out of money after a long weekend. The corner location makes the bank difficult to reach and then exit and return from the same direction.

Wells (Worth Less) Fargo,…read more After a number of significant, rather epic, fails on the part of this Well Fargo office, I find myself in a position where I have no reasonable choice but to end a previously good relationship with the bank. This relationship existed for well over 15 years and across multiple states. I have attempted multiple times to transfer funds via "bill pay" to pay out a trust balance. The system does apparently not allow that. After several unsuccessful attempts, I called tech support and they were unable to correct the situation. Today I went to my nearest WF Bank. The clerk displayed ineptitude, or maybe just laziness, and stated she was not able to help me. The person I was speaking with said "I don't understand what the system is doing and don't know how to fix it." Then she told me to go home and call their 800 number. All this over a "little" $20,000 transaction, and, forget the fact that I have, as she saw and noted, another $50k in other accounts with them. Grrr, Well enough said. I give up on you Wells Fargo. All my accounts with you will be closed as soon as possible. Good bye.

Nobody enjoys going to the bank and I hadn't been to a branch in years but the teller was very…read morefriendly and helpful here. Truist isn't anything special as a bank but this branch was very helpful and I'd go back here if I ever need anything.

This is a pure customer service issue. And it happened 2 weeks ago. Stay away from this branch…read more The Branch leader there does not manage personnel, even when they're busy, he sits in his office with the door shut playing on his computer..most likely watching porn. the bank associates I was waiting to talk to kept saying they'd be right with me, then pushed me aside for others who came in sfter me. I had called 2 hours earlier to set up an appointment, but no one returned my call. There were two bank associates working with clients. I was the only one waiting. Then, 2 other people started waiting for the bank associates. I waited patiently, quietly, and one of the associates said they would be right with me. She did not ask what I was waiting for, or offer to get the Branch Leader. I continued to wait for 30-40 minutes in total. I was there to get a cashier's check, and no one would help me. I also limped into the branch with a knee in a brace as I needed knee surgery the following week. No one offered my coffee or water. No one asked what I needed, Then, one of the bank associates got freed up, and proceeded to tell the person who came in last, she would help him. I complained that no one would help me. She said, "well he has an appointment". I pointed out I called ahead and wanted to set up an appointment as well. But no one answered or returned my call. She then told me the Branch Leader would assist me. Again not asking me what I needed. She then had the person who came in the last step into her office and proceeded to help him. 5-10 minutes later Eduardo comes out and asked who he can help. I say me, as I've been waiting too long, He dodges answering my complaint, just saying well, I'm here now, what do you need. I cut right to the chase and said I needed a cashiers check for $4300, and he goes oh, our tellers can assist you with that. He had no interest in diffusing the situation and assisting me. Then, I say, Jesus F'ing Christ, I waited here for all this time for no reason? Why didn't anyone simply say, they were busy, and I could get what I needed done with a teller? Why didn't one of the teller's who were standing there doing nothing, come ask me what I needed? Then Eduardo Camara said, "you can't curse at my employees, if you do it again, we won't serve you and you will have to leave. Or I will call the police. Not only had I not directed my frustration at anyone in particular, I said, "I can curse whenever I f'ing want to" He proceeded to stand behind me and try to intimate me. He did absolutely nothing to assist me but acted like he was bent out of shape for help even addressing me, then he tried to escalate the situation!. No apologies for getting screwed over by him or his staff from HIM!!!! The teller was kind, and nice unlike Eduardo who was a pompous ass! Threateninmg, and humiliarting me in front of his staff. He's completely out of control and should be removed from his position.

Dorothy is AMAZING! Customer service doesn't get better than working with her at LFCU. Seriously…read more She went above and beyond and really took the time to help me.

We applied for loan to refinance our car. It was a grueling process! Everything is done via secure…read more"messages." No person to talk to! Because everything is done via "messages", written communications have to be very good, but they weren't. We had numerous questions, usually about documentation requirements. So, we would send a "message" to ask the question and wait, usually at least a day, to get an answer. Sometimes the response was clear and sometimes it wasn't! If not, then we had to send another "message." Consequently, the process drug out much longer than it would have if we had been able to communicate with a person. There has to be a better way of conducting business where loan applications are concerned.

Very nice employees. Have no concerns here, although the phone line, can lead to waits in excess of…read moretwenty minutes. Time is money. That has dampened my enthusiasm. Yet I will say once on the line, professional folks who will assist. This is one of the best branches. The reason is simple. It's not as busy as their other locations. Also the ATM and change counter work here. That's helpful. Nice folks and good service. Their rates are fairly competitive also.

Seems to be more reliable. Someone is always there to answer questions and the ATM works.read more

A few years ago, this institution supported a teller who exhibited horrific customer service. The…read moreVP for customer relations contacted me and was more rude/ unprofessional than the teller. The VP customer relations' boss contacted me and he was the complete opposite - truly a professional and customer-focused satisfaction. Shortly after that incident at the Old Centreville Road location, it closed (excellent). I closed all accounts except the one "share savings account" as our mortgage is serviced by the institution as well. But I've noticed their business has dropped way off (excellent). Recent burglary has me finally with the insurance check in my hand but it needs NWFCU signature. Should be easy and straightforward - right? - wrong. They want adjuster's report and repair order so I have to go back home bug my insurance company for the adjuster's report and print the repair order and journey back. I mean this is a $13k repair on a $1M+ home. Ridiculous inconvenience. Bottomline - want service? Need a credit union? Check out Navy Federal - simply AWESOME. I refer to them as the "anti" Northwest Federal Credit Union.

Exceptional customer service! I can't say enough about this amazing team of NWFCU employees…read more Professional, personable, knowledgeable, caring folks who are willing to do whatever it takes to assist a member and even follow-up as promised to ensure that every aspect of the issue has been resolved. Impressive!! Many thanks to Taven and Jasmine for their patience and resolve in assisting me. Forever grateful!