Not to be relied on. Great sales pitch in the beginning, but follow-up support is non existent. I…read morehad to fix everything with Dish, Vonage and Xfinity myself.

Agape Media is a terrible company. They signed my parents up for Direct TV and charges $10 a month…read morefor a "Concierge" fee of some sort. The invoice says that it will never end. And sadly this is true. My parents went back to Xfinity over a year ago and he still sends email with an Agape Media Solutions Recurring Invoice $9.99 I have asked that they be no longer charged but it never ends. I do not believe he is actually collecting the $9.99 because I had them get new Credit Cards. Although I am not sure about this. My concern is that someday he will continue to add up this unpaid charge and try to put a lien on their property even though they have not been a customer for well over a year. I am close to going to the Attorney General to report Elder Fraud. I would stay away from this company or any company this Derek person is related to. Seems like he may have a criminal history regarding voter fraud after a Google Search.

To start with we moved from one town to the following town and I wanted to keep dish. What a…read moremistake that was! They showed up at new house. The installer said we had to have 2 televisions on wireless. We have 4 tv's same as the other house. He didn't want to go under manufacturered home here. And they keep trying to sell you stuff while they're here as well. Well one week went by and they shut off our wireless joeys no notice. Had no idea what the problem was. Unfortunately, calling them does not help you're talking to someone from El Salvador. They said they shut off the wireless because we weren't supposed to have them. I really don't know the reason why. I have to tell you I will never deal with them again. It's too bad when you have a problem you have to talk to someone from another country. Still not resolved want us to pay for them to turn it back on for the wireless. Time to move on

Having all receivers shut down and restarted a number of times on all boxes for a my number of…read moredays. After 3 days of this I called dish. Not sure if the fix will work but not willing to provide a credit to our $150 a month bill unless it continues. Not happy and like many starting to switch over to streaming via the Internet.

Understaffed and slow I've seen 3 people leave because of how long the wait. Nobody to says…read morehello to u and put on list. So you end waiting longer. So frustrating. It also would be nice if the store and customer that you call were the same page.

I wish I could give 0 stars. This place has been giving me the runaround for days. One of the…read morephones on my account was not working, had multiple problems. No big deal, it's usually pretty easy to get a replacement. Started online, and the website took me to Apple Care at Best Buy for repair. They couldn't repair it, told me to go to Xfinity for a new phone. Xfinity told me to file an insurance claim with Assurant. Assurant wouldn't let me do that because there wasn't an accident with the phone, it just stopped working and was essentially a defective phone. Called Xfinity, told them what happened and that I was being sent around in circles. They told me that yes, I absolutely do have to get a new phone from the local Xfinity store. I was wary of this because my local Xfinity store had just sent me to 2 different places, but they assured me they would note my account so I would not have any further problems. Went back to this Xfinity office the next day and was given the runaround again. They told me I had to go to the Apple Store in Manchester. I told them I didn't want to do that just to be sent in circles again, because at this point I don't trust any of them. They told me there was nothing they can do for me. Said that the apple care at Best Buy isn't really apple care, and I should have gone to Manchester in the first place. I tried to tell them that their website put Best Buy at #1 on the list of Apple care service centers by she didn't believe me and told me I was incorrect. I'm tired. I'm just going to send my phone in at this point and let them figure it out. Worst service ever!!

Worst experience ever! First a technician comes out today and stripes our HDMI plug in on our 62…read moreinch TV. Then when we notified the company RONALD TROYER (RONALD.TROYER@TDSTELECOM.COM) calls me from a cell phone (603) 524-6761 is extremely rude, refused to give me his managers information and hung up on me. Then sales calls trying to offer me a $50 credit for breaking the HDMI port! Seriously? I want to file a formal complaint against Ronald TROYER!! I do want to say the sales rep who called me after was pleasant and she's going to request his supervisors information. I'm hoping to receive it this week. I wish I would've known about all the better business bureau complaints before going with the company! Day one of service and it's already a nightmare!

Unbelievable horrible service. Dont do it! On demand is a joke, cable never worked right, phone…read moretook 2 weeks to get figured out, internet ok... SERVICE unreal, despicable... they are closed after 5! Cant reach anyone. And if you do, they are rude and not helpful! Tech blamed us for the problems with the newly installed box and told us to call back " when we had a real problem " Seriously.!? 1 month money back guarantee... nope! The found a way around that one too!!! One problem after another. Yea, never again. Get it together TDS, you are so far behind Comcast you're not even competition!

Staff were nice enough, but most are clueless and incompetent. Im being charged for 3 lines when I…read morehave two phones. My wife was promised a large trade in value, we got zero. I will never shop this store again. Awful experience.

Awesome service! Brought in an old video cassette and they were able to transfer it to a disc and…read morestick for a great price. I will never go elsewhere!

Cannot say enough good things about Marc & the great service I received here. I had an awful…read moreexperience with Legacy Box & then I found Goodheart Media. I had received many old family slides from the 1960's & our whole family was excited to see what they were. Someone was actually going to throw them out! Service was outstanding. He is a very pleasant man & the turnaround time was fantastic! Just wish I found this place before waiting over 2 months with Legacy Box! I highly recommend Goodheart Media, you wont be disappointed!

I've been forced to use this company for a HughesNet install and have been dissatisfied by their…read moreunprofessional and disrespectful attitude and workmanship. They don't show up on time and don't care about the quality of their work. The first time they came out they installed the dish and modem and were 2 hours late. They just came back to repair their work a month later after some ice fell off the roof and broke the cable line. How? Spliced it and left it in place for the next ice chunk to take out after the tech said "why am I here?" like his breaking 2 appointment times and being 6 hours late wasn't a problem. Don't let this company near your home or business! Horrible,

Whatever you do, no matter what, never, ever use Hughesnet. I was in a situation where I didn't…read morehave a choice - Hughesnet was my only option so, unfortunately, I was stuck with them for 6 years. Over that period I had chronic problems and horrible support service. My service was constantly turning off, buffering, or missing either sound or video. Just during regular post dinner viewing hours the service would shut down as much as 5 or 6 times requiring me to unplug and then replug the modem. We bought a new modem thinking that may be the problem but it wasn't. When I called service my average wait time was 20 minutes and then each service agent followed a script which was often unintelligible due to a lack of English language skills. When I finally moved and ended my service I was told that I would need to retrieve the equipment from my roof or be charged $300.00. Hughesnet said they would send someone out but it would cost me $100.00. I'm 57 and getting up on my roof was not an option. After 6 years and nearly $6000.00 spent on service I was charged for removing the equipment. Then I was told that I had to return the equipment myself - the removal technician could not take it. I was told a prepaid box would be sent to me to return the equipment and I had 45 days or I would be charged $300.00. After 2 weeks and no box I called, and then 4 weeks later I called again. No box was EVER sent. I paid for the equipment return myself. This is a scam conducted by HughesNet to squeeze every last dime from you. No box is ever sent in the hope that you will forget to return the equipment. And lastly (yes there is more), even though I ended my service on June 6th, I was charged through June 19th - a full months payment - because that is one of their contract stipulations. My contract ran from the 19th to the 19th so I was charged a full payment. Hughesnet is out to screw people, they don't care about you, your service, or fair treatment. Avoid them at all costs.

Horrible customer service! Switched from Comcast because there was a deal. Tv kept going out and…read morehaving to reset it. Called multiple times and got no where. Went back to Comcast and TDS charged us for a full month and would not pro rate it. Went to pay the final bill online and they had cancelled the account so we had to pay over the phone and they charged an additional $4.99! Will never go back and will never recommend them!

If only I could rate zero or negative, then I might be accurate. Customer over a year, and switched…read moreto a new promotion but staying with TDS. 3rd month in, I get a bill showing about $300 in extra charges. Service reps are pleasant but I'm on my 5th attempt to resolve their screw up as they threaten to disconnect me. Still more work that I'm tasked with and they won't credit me a month of internet for all of tmy time that they have waste. Their customer support IT systems must be awful because the reps can only open cases for the back office in my experience. I would leave them but I'm stuck because I'm a renter. It's hard to make Comcast/Xfinity customer service look desirable but congratulations TDS, you suck so badly that you take the prize!