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    Capitol Alarm Systems

    Capitol Alarm Systems

    (4 reviews)

    We recently installed a whole house alarm system. Very happy with the quality of the product and…read moreinstallation. Tom, the installer was knowledgeable, patient, kind & highly competent. Prices were reasonable too. Don't hesitate!

    On or about 10/2023 my alarm system went into complete failure, I called for service on the company…read morethat I had purchased and had the system installed from - Capital Alarm Systems. The Tech came out on 10/13/2023 and replaced the key pad with a new one. This did not resolve the issue and he had to leave to go to another appt. He came back that day and still was unable to get the system to receive signal throughout the house. The tech came back on 10/23/23 and still was unable to get the system working. I expressed my concern that now he had been here 3 times and I will did not have a working system and the cost of this. I was told he needed to go to the owner to discuss next steps as he didn't know what was wrong and why he couldn't get it to work. I did not hear back from them and followed up 3 days later and was told by their front end service team that the owner would not speak to me until the bill was paid. I told them I was unhappy with this and that I didn't think I should have to pay for service that didn't fix the problem. The bill hadn't even been mailed to me. The bill was for $450 for all the visits without resolution to the failed system. In addition, I had already pre-paid for the monitoring service for the year, and when I cancelled the service (since the system was no longer working) the company applied this credit of $151.47 to the service invoice that I feel is in dispute. I have subsequently had a new system installed with a different company and it works with no issues. The new install was only $1000 so why would I have paid for failed repairs when a new system would have been more cost effective

    Comcast Service Center

    Comcast Service Center

    (17 reviews)

    Understaffed and slow I've seen 3 people leave because of how long the wait. Nobody to says…read morehello to u and put on list. So you end waiting longer. So frustrating. It also would be nice if the store and customer that you call were the same page.

    I wish I could give 0 stars. This place has been giving me the runaround for days. One of the…read morephones on my account was not working, had multiple problems. No big deal, it's usually pretty easy to get a replacement. Started online, and the website took me to Apple Care at Best Buy for repair. They couldn't repair it, told me to go to Xfinity for a new phone. Xfinity told me to file an insurance claim with Assurant. Assurant wouldn't let me do that because there wasn't an accident with the phone, it just stopped working and was essentially a defective phone. Called Xfinity, told them what happened and that I was being sent around in circles. They told me that yes, I absolutely do have to get a new phone from the local Xfinity store. I was wary of this because my local Xfinity store had just sent me to 2 different places, but they assured me they would note my account so I would not have any further problems. Went back to this Xfinity office the next day and was given the runaround again. They told me I had to go to the Apple Store in Manchester. I told them I didn't want to do that just to be sent in circles again, because at this point I don't trust any of them. They told me there was nothing they can do for me. Said that the apple care at Best Buy isn't really apple care, and I should have gone to Manchester in the first place. I tried to tell them that their website put Best Buy at #1 on the list of Apple care service centers by she didn't believe me and told me I was incorrect. I'm tired. I'm just going to send my phone in at this point and let them figure it out. Worst service ever!!

    Xfinity Store - securitysystems - Updated May 2026

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