Phil I want to thank you for consistently being there for Chip and Java whenever we need that extra…read morehelping hand. We appreciate all the love and attention you give them and the peace of mind you provide us. Thank you for always taking care of our mail and other little things on your way. You guy are the BEST. I can not say enough. We really appreciate you being there for our furry family members and all you do.

Love them! Always nervous and guilty about leaving my furtwins behind on a trip. Marejane and Phil…read morewere wonderful to meet. The furbabies warmed up to them instantly which settles my nerves. Daily pics kept me reassured. Will definitely ask them petsit

Highly recommended pet sitter!…read more We met Katie shortly after we had brought our Yorkie puppy, Chip, home. As experienced pup owners, we knew what qualities we wanted, and didn't want in a pet sitter. We struggled to find someone that we trusted with our "baby" and access to our home. One afternoon, we literally bumped into Katie on the corner near our house, and had a quick conversation! That led to scheduling a meet and greet at our home. Chip immediately fell in love with Katie and we loved how thorough she was with all her questions and follow-up questions! Hubby and I immediately scheduled a date night! When Katie & Chip had their scheduled walk & play time, we got the best video follow-up, with a text letting us know how the visit went. Katie even followed up with us the next day to see how Chip was!! Needless to say, we consider Katie & the Nona Paws crew a part of our family. Super responsive, super responsible, and an indispensable part of having a pet!!

Sharing input from a friend in addition to my observations as we are looking to book with them for…read morea future need. First off, I am very impressed with their digital tools from onboarding/booking through the communication with the customer during their service. I saw it on my friends phone when traveled together and Nona Paws was caring for my friends pets. My friend has now used their service multiple times and feels completely comfortable with how they handle the house visits in her absence. The pricing turned out to be too steep for what we needed (long trip and two hrs/day) but it would have been a great deal if we had multiple pets as their price is per hour.

Everything Great place and wonderful staff…read morethat made our puppy first stay very special

Our 1st time ever boarding our buddies and VI Pet was wonderful Kept us informed and our dogs…read morereturned healthy and happy! This is the one and only place we will use to board Coko and Onyx.

This was our first time taking my sons service animal to an amusement park. We were not sure what…read moreto expect as there really was limited information out there. When we arrived we went to guest services and they asked standard questions like purpose for dog. We were able to also get a quick line pass due to my sons needs and the dog. It is good to note we went on a Thursday so it was a slow park day. The staff at every ride was amazing and kind in explaining how it worked. Every ride has its own kennel cage. We were able to leave him in the dog stroller on some rides and others we just popped him into the cage. He happily sat and waited for us. Because we had the quick line pass he did not have to wait long. The cages are in small rooms or behind curtains at the front of the line. I would recommend anyone nervous about it to trust me when I say your dog will be safe for the small amount of time they have to wait.

We were first-time users for the Universal Kennels…read more The first representative that helped us in the morning was great. I called him ahead of time and asked if we were able to provide electronic copies of our dog's vaccination records. He was kind and helpful at the front desk and made us feel at ease. We came back to the kennel mid-day to walk our pet and let him run around on the grass area adjacent to the facility. Now, the pick up is why I am giving this kennel service a 1-Star rating. Per the the contract, we had to pick up our dog at 11:00PM. This was no issue as the parks closed at 9:00PM and we wanted to get a bite to eat afterwards at CityWalk. After we already ordered, my husband called the kennel at 9:05PM and make sure we had until 11:00PM. The last representative on-duty said he was heading out EARLY. My husband asked "if we don't make it in time, will we not be able to get him?" and the rep said YES. Absolutely no heads up - wouldn't have known if we hadn't chosen to call FIRST. So in panic, we had to pay now and get our food to go. Disloyal to the contract and a total inconvenience. I bolted back to the kennel, and found that the door was locked at 9:24PM. As a pet owner, you can imagine the feeling. A sign was placed on the front desk that the representative was "checking on our dog or out back cleaning"..... to which neither was true. Our dog was completely unattended. I called the kennel line and the security line multiple times provided on the phone outside and got no answer. After waiting and waiting, the representative came up on a golf cart, entered the facility through a side door, and unlocked the front door from the inside. He then walked away as if we didn't see me the whole time. He did not try to explain himself or apologize - instead rudely asked me "pick up name?". I got my dog and got out of there. We will not be returning.

BEST DOG BOARDING EXPERIENCE EVER!!!!!…read more There are not enough wonderful things to say about Grammy & her dog boarding business! We took a trip to universal for 5 days, all the way from Maryland. Trying to find a dog boarding business that would accommodate our late arrival time after our 12 hour road trip was few and far in between..and then I found Grammy! Her existing reviews were already extremely reassuring, and then I reached out with our information to see if it would be feasible. She got back to me immediately and was so patient and flexible with our drop off and pick up times, it was truly so easy to book and set everything up! Fast forward, we get to Grammy's around almost 1 in the morning, after driving for 12 hours with our sweet Cherry Tomato! And wow was I shocked, our girl usually can be a little standoffish with entering new places/going into unfamiliar homes...I don't even think she looked back at us once Grammy was there! She got right out of the car and just went straight on up to Grammy and was greeted by the sweetest woman! We were floored! She was tail wagging straight through the front door and it was so reassuring for us! Grammy also kept us updated with pictures every hour during the days she was there! We got to see all her new friends she made and our Cherry just having the best time! We couldn't recommend Grammy more! Overall 1000000/10 experience and I have never felt more peace of mind leaving my baby with someone new. We will absolutely be boarding with Grammy for all of our future Orlando endeavors and I highly recommend you do too! We can't thank you enough Grammy!!!

Highly recommend this place for doggy daycare / boarding. Today we had our doggies with us and were…read moretold we couldn't take our ESA pups into volcano bay so I went on google and I found this place last minute with great pricing and such loving and tender care. We were updated with pictures every hour and informed on how our pups were doing. If we're ever in the Orlando area again we will definitely be back! Thank you so much for everything!

My pup loves happy paws!! I have used them for boarding my pup for the past two years. Boarding…read moreincludes daytime play as long as your pup passes the temperament test. The staff is so kind and informative. They let you know if there were any concerns with your pets behavior or eating habits. They are super accommodating and allow you to bring your pets favorite toy or treats and even their bed for boarding. They keep detailed notes and ensure they understand what your pets needs are and how to care for them . They even administer meds for your pet. They have surveillance and you can watch you pet play during the day using the odoggy app. You only have access to the cameras at night if your pet is staying in a VIP room. They have treat options like hot dogs and ice cream and grooming options for your pet during their stay. My favorite time is when I pick my pup up and she is so happy to see me and the staff provides a picture and/ or report card of how her stay went. Nice size parking lot and right off the highway for pet parents.., little shop inside for last minute needs, they also have indoor and outdoor areas for the pups and a puppy pool. Prices are going up a few dollars in September but currently a small room is $53 per night.. I believe VIP is $75 per night but is a larger room with a TV and camera access for pet parents. They do have a fees for late pickups and different things so just keep in mind because that can add up quickly. All in all my pups loves this place and sleeps for two days after all the playing she does while here. This will continue to be my go to. Even with the pending price increase, they are right in line with similar boarding facilities in the area

Boarded my miniature schnauzer overnight. Picked up a happy and tired dog. It's nice to come…read moreback to a tired Schnauzer! Makes unpacking so easy.

Our pup Jeter loves Miss Emily's Bed & Biscuit and they are our go-to when we need a last minute…read moresitter or just a day of fun for Jeter! He has been to many of their special days like ball pit day, Santa day, Halloween party, his barkday, pool day, etc and he always has a great time. If you follow them on social media you may see your fur baby featured in a story or post! The staff is always so so sweet and they have amazing customer service!

Our dog Pearl loves going to play! We have her there twice a week to play and have a great time. We…read morecall it "school" in our house and we now have to spell it or she starts freaking out! The team at Miss Emily's is great. Love all of the seasonal activities they do for the dogs and cats. Highly recommend if you want your dog to have a great day and come home tired! We have also used them for boarding and they were GREAT! Pearl didn't want to leave.

I am so glad I found WPPC while looking into options for pet sitting my two pups. Jenorise and her…read moreteam are thorough, highly professional, and make it easy to get quality care for your pets while you're away. I was able to contact them and schedule a meet and greet the next day, where they met my pups and made sure they knew exactly how I wanted them to be cared for. After the meet and greet, I was able to use their convenient online calendar right away to schedule appointments. We just had the first day of sitting, and I got emails after every visit with pictures, a list of what was done, and a written summary. It's so nice to have the freedom to leave the house guilt-free, because I trust WPPC to take care of my babies for me. The price is also a great value for the high quality service. Couldn't recommend more :)

We have hired Winter Park Concierge quite a few times now and we couldn't be happier with their…read morelevel of service. The pets love them. And WPC has been so great to them and informative to us. They show up on time and send amazing reports with photos. We don't have a concern when traveling because we know they are in great hands. The owner is so meticulous and kind. We really appreciate everything they do and you cannot go wrong with them. They are wonderful.

Marci is by far hands down an Angel! She is the only person I trust to come into my home to care…read morefor my 2 cats while I'm not there! I wouldn't even ask my friends to come into care for my pets! My senior cat always runs and hides ( she has always been a scaredy-cat ) But for the other cat, Marci is the highlight of her day ;) I've been using Marci and her staff/service for about 6-7 years I believe. She is accommodating in every way. No matter if I'm planning a vacation out of state or have a last minute emergency, I can count on her to check I on my Fur Babies! She is very loving towards my cats and treats them like her own...as expected...and I always get updates with pictures, which is an added bonus!! Who wouldn't want a picture of your pet while you are away! On extended visits away, she is nice enough to get the mail, water the plants and check the house for any break ins or if something is out of place. I have not met a more professional ,compassionate,knowledgeable person with such a big heart for animals and their owners! Thank you Marci and staff for everything!!!!

What a great place! Our pup loves it here and they take care of him like one of their own. The…read morewhole staff is amazing and so knowledgeable. We use their doggie day care 1-3x week and have also used for minor grooming like baths and nail trims. We also get our pet food from them along with a number of toys and treats. She doesn't carry anything she wouldn't give to her own pups, and many toys have tested in DDC. My dog loves it so much that he sits by the garage door every morning hoping its a DDC day!

Kept me informed daily of the activities with my cat. Excellent service. I highly recommend this…read morebusiness.

Started out strong on prior 5 trips, but on my travel last week Laura abandoned my 16 yo Shepherd…read moreafter 1 day (7 day trip). Thank god for my family who came to the rescue. Shameful to treat a beautiful elderly part of the family this way. Sounds like she has done this to others also. Avoid her; not reliable. Cannot be trusted!