PLEASE LOOK AT THE DESTROYED FOOD CONTAINER IN MY PICTURES…read more
EDIT: Now they are trying to rewrite history. This is their reply to my complaint with the BBB. "Mr. Boyer stated over phone that our sitter Debbie abandon his dogs after her first visit but given the chain of events, there is no reason to assume that Debbie did not visit with the dogs on Saturday and then possibly left the door open that evening for the dogs to get the food. The next morning, a different sitter arrived and informed Mr. Boyer that the dogs had gotten into the food. The dogs were never abandoned."
The hilarious part of this reply is that Debbie was also tasked to visit them on Sunday, 9/4/2016 at 9AM and 6PM and Monday 9/5/2016 9 AM and 6 PM.
I happen to have the texts from Debbie, which I will post. She informed me that my dog pooped six times on Sunday, September 4th. He has never done this in his entire life, and at this point I would assume he broke into the food. On September 5th, when she was tasked with feeding and walking both of my dogs at 9 AM and 6PM there was no mention of abnormalities (please check the screenshots). There is absolutely no way she wouldn't have noticed my dog had broken into the food, considering they chewed the container apart and tipped it over. On the morning of September 6th, my trusted dog walker contacted me to let me know that there was an issue. I returned home from my vacation on the evening of September 6th (their timeline doesn't make sense). My dogs had no water, there was feces throughout my house, and the food container was destroyed. My trusted dog walker has since quit the company. I would reiterate, it took 2 days for the owner of the company to contact me after all this happened! When I told them what they owed me, they tried to weasel their way out of payment. I finally got them to pay for the "visits", destroyed food container, and the food. I would not recommend these people to my worst enemy. BTW Debbie still works for the company, they didn't fire her!
EDIT
Beware the new owners. I used Fetch for nearly three years with absolutely no issues. My dogs adored their sitter, and the communication was excellent. With the new owners things got steadily worse (a lot of dog walker turnover) and I was thinking of canceling but I had a vacation lined up and couldn't replace them until afterwards.
Biggest mistake I ever made. When I got home there was urine and feces all over my house. To clarify, my dogs are potty trained and have NEVER done that before. The pet care provider (Debbie) had left open the door to the food, so I came home to a destroyed food container and my dog ate two weeks of food over the course of three days. He was so sick and bloated that he was having trouble breathing (see: http://pets.webmd.com/dogs/gastric-volvulus-bloat-dogs) and went from 35 lbs to 45 pounds over the course of one weekend. The dog walker was supposed to be feeding them twice a day, so she should have noticed an overturned food container. She even notified me three days before my return that my dog was pooping more than usual. The only conclusion I can take is that she was not providing the agreed upon service, because this problem is easily remedied by closing the door to the food. When confronted she claims that the door was closed, however there is no damage to door, and I have kept their food in the exact same location for years.
I have been with them for 3 years, and probably spent at least 5,000 dollars (I have daily walks during work weeks). The owner has yet to contact me. Thus far they promised to replace the food and the container, but not refund the service. Meanwhile I can't go to work today because my dog is so sick he needs to go to the vet.
I have filed a complaint with the better business bureau as well, I will update this review if there is resolution.
