Over priced $600 for estimate and wanted over $6000 to fix and they said it with a straight face,got it fixed for $2400 somewhere else

My wife and I brought our Cadillac Escalade in for repair and found out that the engine needed major work. The service advisor Erlinda was very easy to work with and explained all of the details of what the technician found. Erlinda was very easy to work with and kept in contact with my wife and I with all of the details, required repairs and timeline of when to expect our car would be done. We got our car back and it has been running excellent. Thank you Team Chevrolet! read more

Damien was very knowledgeable and helpful with an issue I was having with my car. He went above and beyond to even helping look over my policy to see if my car was covered for the service that I was requesting, appreciate him for clarifying information and his help. read more

Stan is a total asshole piece-of-shit. This place took over 11 weeks to fix my car. Due to my insurance having (very reasonable) limits on how much they would pay for a rental, this company's negligence led to me having to pay multiple thousands of dollars just for the rental car while they dragged their feet fixing my car. My tow truck driver didn't put my car on a block when he delivered the car. Stan yelled at me for this multiple times, as if I had any control over it. Stan then refused to work with me until I cleaned my car out. While cleaning my car out as per his demand, Stan then began to chew me out for taking too long to clean my car. This place was so mad at me for my tow truck driver not putting my car on a block that they purposefully neglected to fix my car. This place charged me $900 JUST TO LOOK AT MY CAR before they could give me a price quote to fix it. Fire Stan. Avoid at all costs. read more

I was pleased in the very beginning. Ken was AWESOME at first until the last 2 times that I took my car in which was in April 2024 and October 2024. Lack of communication after leaving numerous voicemails attempting to get updates about my vehicle after a month of waiting, I had to find a ride to the service center. Was lied to and told that they couldn't find anything wrong with my struts! After hearing the bs from Ken. I took my car to a different shop to find out that : TECH INSPECTED THE VEHICLE AND FOUND THE FOLLOWING: THE FRONT RIGHT CV AXLE IS SPITTING OUT GREASE. BOTH COMPLIANCE BUSHINGS ARE CRACKED AND THE CONTROL ARM HAS EXCESSIVE MOVEMENT FRONT STRUTS ARE MAKING NOISE AND BOUNCY. WHEEL BEARINGS FEEL TIGHT AND GOOD AT THIS TIME. DO NOT FEEL ANY PLAY IN THE STEERING COMPONENTS AT THIS TIME. **RECOMMEND LOWER FRONT CONTROL ARMS, FRONT STRUTS AND FRONT RIGHT CV AXLE. ALONG WITH PERFORMING AN ALIGNMENT. From my recollection these repairs were supposedly done on my vehicle. Apparently NOT!! STRUTS "replaced June 2023" CV AXLE AND AXLE SEAL "replaced July 29, 2022 Had to reach out to B.A.R. which is the Bureau of Automotive Repair so that they can give me some help with getting my repairs and he was lied to stating that there's only a 12 month warranty which is a lie there's a 24-month warranty on parts. He also was told that Team apparently didn't even replace the full strut assembly. They didn't install the plate that goes on the strut. Like seriously?!?! So not only did they not do the job that they were supposed to but then they want me to pay the diagnostic fee again and pay for them to replace the plate that they never put on which was 120 bucks plus pay for labor I think not!! I feel as if they're trying to wait me out so they don't have to replace the parts for free as covered under the warranty and have me pay all over again. Please please whatever you do do not take your car here just giving you full warning!! read more

Team Chevrolet Service Center - Estimate from other shop - Auto Repair Near Me - Vallejo, California

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I dropped my vehicle off for a recall in the morning and the rep said that it was estimated to take 1-2 days. The service was prompt. She was nice. I had a ride so I asked her to call me when the recall was completed. A few hours later, my phone started going off like crazy while I was in the middle of a project. Text. Email. Text. Email ... all "Needs immediate attention" ... then a phone call from the rep telling me that my 2 front tires needed to be replaced and the vehicle needs an alignment. I was really concerned (because I trusted them) and asked how much it would cost and how long it would take. She said the estimated cost was $771 and it would be ready for me the next day (see pictures attached). $771 was a lot of money for me, so I told her I needed some time before I could make the purchase. All 4 tires on my new vehicle are Michelin Energy Saver and have only 21,000 miles on them. They're rated for 65,000 miles. Since I declined the 2 new tires and the alignment, my vehicle was ready to be picked up. I was really disappointed when I came to pick up the vehicle. The tires that this service center wanted to replace looked very good to me (see pictures attached). It's so wasteful to replace these tires. I'm going to another service center to get my tires rotated and will ask them for a second opinion. Also, the recall only took a few hours and was ready when the rep started texting/emailing/calling me for an issue that "needs immediate attention". Now I understand why she told me it would take 1-2 days. Even though my vehicle only has 21,000 miles on it, she was adding in the additional time it would take for them to fix something ... anything .. on a brand-new vehicle. If she was focused on just the recall she would have said "3-5 hours", which is more honest and accurate. Be careful with any service center. Don't approve any additional expenses without getting a second opinion. It's hard to find an honest service center these days. read more

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This place needs a overhaul. Shop rate it outrageous and one of the service advisors Stan is a very grumpy person! Has poor customer service skills. Seems like he dislikes his job and the customers. Won't be back in the future for service or anything else. read more

The Team was very helpful. I explored all my options for getting a second key for my used vehicle. Made appointment, Got a lyft ride to and from. Got spark plugs put in and got a discount. Dont forget to ask for one if youre a senior or have AAA. read more

I never thought the day would come where I actually look forward to taking my car for an oil change. Well, it happened! Ken S. in the Service Department is always a pleasure. I've worked with Ken each time my Traverse needs attention and he's consistently friendly, knowledgeable, and attentive. This last time, the Service Department was swamped with a line out the door and down the hallway, and he made it a point to call me by name when I walked in. WOW! I mean, little things like that make me feel valued as a customer. Also, the free (gourmet) coffee and shuttle service are a HUGE plus! Thank you Team Chevy and Ken!! See you next time. read more

They took care of a recall right away, had a very good experience with service and the girls at the front counter. Explained my situation and they were able to get me a loaner. Repair was complete at time promised. I'd recommend it to all friends and family ! Great service, thank you. Loyal Chevy customer for more than 20 years read more

I had negative and positive wires replaced on 2015 Chevy Tahoe as well as battery. The following day the car would not start. Come to find out, the nut from positive wire to the battery was missing which caused the car not to start. Also, nut for bracket wasn't even tightened down. I brought the car back the following day and rather than owning the problem, the technician denied even touching the nut. Horrible service followed up with horrible customer service. read more

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This review is strictly for the service department. I had my transmission fluid changed here and was assisted by Ken. Ken was very personable and communicative. Checkin in was easy and I was only there just over an hour. I would recommend you ask for Ken when having your car serviced here. read more

This is a great service center-just make sure to drop off your vehicle instead of waiting. It'll allow more time for the team to diagnose/fix your car. I took my vehicle in again for service. Vehicle was operating a little different. I was assisted by Luz and I tell you she's the best. I appreciate her quick thinking and ability to get all issues I had resolved. She gave me updates, and also gave me reasonable time frames of when I should expect my vehicle back. The service technician that test drove my vehicle was very friendly and knowledgeable. As busy as everyone is here at Team Chevrolet-no one made me feel as just another customer. I was acknowledged upon arrival and greeted by many others. I appreciate that. I suppose that's why I drive and hour to this particular service center. read more

Today I had a great experience at Team Chevrolet Service Center. Gary helped me, and I am grateful for his excellent customer service and professionalism. He and the repair technicians worked wonders. I had an appointment in the morning and my repair was completed by the afternoon. I appreciate that Gary kept me informed about the status of my repair through clear and helpful communication. Considering it is the holiday season, it was busy, and pouring rain most of the day, I appreciate the care and level of service I received. Thank you! read more

Had routine service on my Chevy Bolt and the team took care of two minor recalls in a very reasonable amount of time. The team is cheerful and very welcoming. I feel comfortable and respected when I use this service department. read more

I have had nothing but positive interactions with the service department at Team Chevrolet. I make the trip here from Richmond without hesitation. You would be hard pressed to have a better experience at any other dealership (fwiw Concord Toyota is good too!). read more

I took my company truck to them after it went into limp mode while commuting home on Wednesday Aug. 14 afternoon. I was told at the time they may not get a chance to diagnose until the following day, so when I got a text late Wednesday with the diagnostic report I was happy to see the promptness, unfortunately that was the end of anything remotely close to good service. Upon reviewing the "laundry list" of items that were stated to needed immediate attention, I approved to only have the EGR valve replaced as through my own research determined that this is what caused the truck to go into limp mode. Thursday the morning I called the service center at 8am to confirm the work order so any needed parts could be ordered. I was told at that time my service writer Luz was not in and I was put to her voice mail and that I would receive a phone call. I called again at 11am only to be told she was off and that someone would call me back. I called again at 4pm only to be brushed off for the 3rd time again being told I would receive a call . Finally Friday at around 230pm. I receive a call from Luz, she informed at that time that the part was not in stock and would take 3-4 days to get it. I was extremely irritated by this time because the whole point of trying make contact with them was to get parts ordered so as not to go into the weekend and waste multiple days to get the part. I was told the part would arrive on Wednesday the 21st and that the truck would be finished on Friday, Monday Aug. 26th at the latest. On Thursday Aug. 22 I called and spoke to Luz to add a water pump replacement to the work order which she confirmed, I did not here back from her until I called on Thursday Aug. 29th to check progress. At that time I was told they could not get the EGR valve out as there was a issue with a bolt near the firewall, and the only way to finish replacing the part was to remove the transmission. I was informed that it would be an additional $2500. I had expressed that I needed to see the truck first. When I arrived Luz, myself and Alex the diesel technician looked at the vehicle together. The EGR valve sat on top of the motor nowhere near the firewall, but Alex claimed he could not remove the EGR valve without removing additional part it was bolted to. It was clear to me that the EGR valve could be removed by itself. I asked them to try to get it done without doing any unnecessary work, they said they would talk to their department manager he would get back to me, I never heard from him. I was finally contacted by Luz on Tuesday Sept. 3 and was informed that they could not perform the work without removing the transmission. At this time I told her that under no circumstances did I want the transmission removed from the truck. At that time it was decided that the water pump would not be replaced (my decision) and that the truck be put back together. When I asked when it would be done, I was told by the end of the next day. I picked up the truck on Wednesday Sept. 4, drove it to a friends house. That evening he began remove components to get to the EGR valve only to discover that nothing that was reassembled was tight. The following day we met at his home and replaced the EGR valve in about 3hours. We are both electricians and have no diesel tech or automotive repair training. During the 3 weeks they had this vehicle the communication from them was terrible, there was no hurry to come to any other conclusion except for the most expensive option they could find. I felt that I was being lied to and that there was some collusion to extract as much money as possible from my employer. This all came from a supposedly "frozen" bolt that could not be removed on a part that did not need to be removed to complete the work. What would have happed had I let the drop the transmission?? If you take the time to read this and still go here for service there will be no one to blame but yourself, all the 1 star reviews have one basic similarity. read more

My vehicle began displaying a "shift to park" message and would not turn off. I called and they scheduled me for service early the next morning. The repair was done on time and everyone was friendly and efficient. Special shout out to Ken Sarna for excellent customer service. Everything was covered under warranty. I purchased my vehicle here last year and everything they do is first rate! read more

When it comes to making a review on "Yelp" it's rare. All do respect I respect the ones that take the time to do it. Which it's a way to ensure the employee is given recognition for not only to his or her leader but to people that go on yelp and review. That being said I would like to take the time to give a hands down to Gary Wilson. He will get you in and out the door in no time, well depends on the service your getting so keep that in mind, but Gary offers great customer service, communicative and understands the customer and if something goes wrong he follows up and try to make things right. This is the man to go to! I've taken my truck for service to two different locations. This location and location in concord, but nothing beats the great customer service that he gives. read more

My vehicle had service at this location and it was easy to deal with the staff and they are understanding of my situations Mr Stanley A Renz has great customer service and is always on top of things and checks in on how and when my vehicle is done read more

Team Chevrolet Service Center - On the way to Vallejo team Chevrolet dealership - Auto Repair Near Me - Vallejo, California

Had a problem with my chevy colorado 2017 the transmission fluid i guess there was a recall on it the truck would shutter between 40 to 60 mph . Ken looked up my warranty i still had the GM warranty apparently i left my truck off on a thursday didnt get back till the following tuesday due to they had to order the fluid . Was notified it was done it shifted way better not shuttering . Thanks ken read more

Had 30k service on my Equinox. Everything went smoothly and staff were friendly. Lounge was comfortable. Work was done swiftly and professionally. read more

Service advisor, ken was very helpful and knowledgeable. Gave me some helpful advice. Bravo Zulu.

We have purchased two new vehicles from Team Chevrolet, and have had out servicing done here as well over the past seven years. We have been pleased with how we have been treated by the sales and financing team, the parts team, and the service team. I continue to have all my service work done at this dealership because of the great folks at the service desk, especially Stan and Gary, and the mechanics performing the work. The service desk team listen carefully to our service needs and those issues have always been resolved to our satisfaction. I will also continue to bring my business to this dealership for future vehicle purchases because not only of how I am treated, but I do my research on vehicle costs, including the costs to dealerships of each option, and as a result, am able to negotiate a price that I am ultimately satisfied with. read more

Overall, good experience with the service I received. Gary was friendly and clearly informed me of my service options. I also appreciated the timely text updates regarding the status of my vehicle, as well as the new digital invoicing option - very convenient. I am hoping that they earn my long term business. read more

The service on my vehicle was done efficiently. The only issue was the time waiting in line to speak to a service person

Lied about the fixing the mirror. Lied about the timeline. Lied about the follow-up. They were happy to take my money, though. At least they didn't lie about that. read more

I received truly the best customer service from start to finish. Their entire staff is not only professional, but very personable. They make the experience pleasant, and you feel like you are at home there. Gary was amazing, and he really made this a seamless, stress-free experience for me. He explained everything in detail, and was very communicative through the whole process. Thank you Team Chevrolet in Vallejo CA. for the great experience. read more

Gary was very helpful and provided prompt communication and service. Will be taking my vehicle here for service in the future.

If you ever need your car serviced in team chevrolet make sure you ask for Stan to be your service writer. Stan always keeps you updated on the progress of your vehicle and he makes things a lot easier to deal with. Over all Team Chevy is a great service center highly recommended. read more

Gary was great for the second time in a row...complete information, patience, and welcoming!

Ken at TEAM Chevrolet service department always listens to your concerns and ensures they are addressed. He makes taking your car in for service a friendly experience as well as follows through with your vehicle getting the correct care. He is always our requested service TEAM member. Thanks TEAM Chevy!! read more

This service center continues to deliver quality. I took my car in for the scheduled maintenance. Received a text message, which allowed me to check in on my phone. Ken Sarna was right there to help me, 20 minutes before my appointment time. He explained everything and got my car back to me early. Ken was friendly, professional, and willing to take the extra time to update me on my service schedule and upcoming needs. I will continue to make Team Chevrolet my dealership and service center. read more

My most recent service experience with Team Chevrolet of Vallejo was a good one. The front desk team waas excellent, as they have consistenly been the past 5 years, the technical staff did a fine job with my Volt, and I found that the "back room" does a good job too. I had a reliability concern that was addressed in detail by Service Manager Gary Wilson and we were able to reach a mutually satisfactory remedy. I'll be back. read more

as Always, and I have been a customer for years! the Service and Stan is absolutely the best ! I will never take my Camaro any where else. I trust this team and recommend them to everyone! I will only come here to service this car and all my future Chevrolet cars!!!!!!! Patty O. read more

My 2022 Chevy bolt needed a software update and Gary got it done on short notice. Very professional and timely getting me in and back on the road. read more

Team Vallejo is the best place to have your vehicle serviced. Whenever I have a problem with my 2022 Chevy Silverado 1500, Ken Tsarnas and the service department makes room to fix the problem and explain any and all issues. We have always gone to Team Chevrolet and are completely satisfied with the customer service. Very happy to be customers. read more

I was able to get a service appointment within days. I took my car in and Stan was great! He took care of everything , was helpful and courteous. Will definitely keep going here for service! read more

I dropped my Chevy Sonic for a warranty covered issue, they honored the warranty and fixed my car, it just went smoothly. My reviews are all true and I am not in any way associated with anyone with this dealer. I actually came from a different Chevrolet dealer shop with disappointment from that other dealer for not honoring my warranty, this dealer did, and without any arguments ! So.. I am giving them 5 starts. Luz is very personable, but they are very busy so... patience, especially during check in or pickup / drop-off, they're just busy but they got to my car very quickly. I will write an update based on my further experiences with them. Thanks. read more

I took my Silverado 2500 HD to Team Chevrolet because it was displaying reduced engine power. I'm sure all their Service Advisers are good but I think I got lucky when I got Stan as my Service Advisor. Between him and the Technicians, they figured out what was wrong with the truck, came up with a plan and fixed it. The job was a big job. Stan kept me in the loop by communicating updates with me. I just picked my truck up and it runs Great! Everyone that had a hand in getting my truck back to me, Cheers to You! The name says it all, you guys are truly a Team! Team Chevrolet! read more