Vivid worked with our builder on our house. Yes the builder was a nightmare but it's not our fault…read more We had to deal with him as well. However, we have been trying to reach Bob for over a month and no response, not to phone calls, texts, or emails. Apparently he installed in our house long range internet devices (3 of them) and used a controller he brought with him to connect them. Now our Internet IP has changed and they no longer can connect leaving us with no internet in areas of the house. When we called an external company to help us, we had to pay several of hundreds of dollars to get one of them to work by replacing it with a new one. We have 2 more to go. They can't be accessed because he has control over them. To buy new ones will cost us $259 per piece. This situation is very frustrating and costly where he could probably help us to fix this. We offered him money in one of the emails that we send him to help us fix this. Still nothing. DO NOT USE THEM!!! This is an unkind act!

We have had Bob and his staff at Vivid do a couple of jobs for us, ranging from installing home…read moresecurity systems to upgrading my HT system. He and his team have always been punctual, professional and very knowledgeable and organized during the process. I find Bob to be a very pleasant and down to earth business owner who takes great pride in delivering value and quality technical service. I would not use anyone else for my technical needs. Highly recommend!

Guys where very friendly and accommodating to put in 2 65" TV's side by side on a corner, not the…read moreeasiest thing to do. They also put in a tv in my office as well. Would recommend, very professional

Could not have had a better experience. Brian came out in person to give an estimate to move a TV…read morefrom the downstairs and mount a new one. His crew showed up on time and the work was done perfectly. No wires showing, no mess--completely professional. We were a small job for them and we were treated like VIPs. I highly recommend this company for anything A/V.

I have been using Vivint's home security system for the past 12 years and I have never been…read moredisappointed with the service. I recently added on a new service, in addition to the basic home security service that includes door breaks, window breaks and motion sensors I added the key-less deadbolt. Jason was my tech and he arrived on time. My scheduled time was 8am to 10 am and he was at my door at 8am. Vivint did a good job of confirming the apt. time with me prior and Jason called when he was on his way. Once he got work he realized my system needed a few updates so he took that on as well. The deadbolt installation went smoothly because he the right tools for a job. We have a 100 year old house with 100 year old doors so nothing is ever easy but he handled all the little pop up issues. While he was working he told me all the features of the deadbolt. After the install he was patient with helping me program the new system and actually showing me the features and made sure I understood. This was an act of shear patience on his part because I am not tech savvy. He did not try to sell me any additional products but he did make me aware of some new technology that may be useful to me in the future and at some point I will be adding on to my current system. I would highly recommend Jason with Vivint and all the Vivint services.

Avoid Vivint if you ever think you might need customer service…read more My experience with Vivint has been one of the most frustrating customer service experiences I've ever had. I recently purchased a new home that already has a security system, so I contacted Vivint to cancel my service. About five weeks ago, a representative convinced me to place my account on a one-year deferment instead of canceling, saying it would give us time to decide if we wanted to switch back. Despite that agreement, Vivint still charged me $81. Since then, I've spent hours on hold over multiple phone calls trying to get the charge refunded and my account canceled. Every time I call, I'm either transferred, left waiting indefinitely, or told I need to call back again. After weeks of trying, I still don't have a refund and still don't have my account canceled. The $81 isn't even the main issue anymore. It's the complete lack of customer service and the amount of time they've wasted. No customer should have to spend hours on hold just to resolve a billing mistake and cancel a service. If Vivint puts this much effort into preventing customers from leaving instead of helping them, that's a serious problem. Based on my experience, I cannot recommend Vivint to anyone. There are plenty of security companies that value their customers' time and stand behind their service. Unfortunately, Vivint has shown me the opposite.

I found Flex Electronic Solutions during an Yelp search for TV installation and Iam glad I did…read more Coincidentally, the business is located in the same town as where I live and since all I needed was a TV replacement he was willing to come outside of normal business hours. The service was friendly, efficient, and timely. While the work was professional, neat and clean. I highly recommend Flex Electronic Solutions for your TV needs. Gene

From the owner: Welcome to Kentuckiana's leading electronics integrator, where we redefine the standards of…read moreprofessional installations in both commercial and residential environments. We boast a team of highly skilled technicians who are committed to delivering an exceptional service experience characterized by courtesy and expertise. With our unwavering dedication to customer satisfaction, we offer tailored electronics solutions and professional services that are bound to exceed your expectations. Our pride lies in consistently delivering outstanding work, always meeting deadlines and staying within budgetary constraints. Entrust us with your project, and witness firsthand our complete commitment to excellence, ensuring an unmatched level of service that transcends ordinary expectations.

I moved to a new house over 80 miles from Louisville. I needed my big screen TV hung above my…read morefireplace. I called many places and no one would do the installation because it was a brick fireplace, and the prices of the ones that would, I could not afford. Then I remembered this young man, Brian Brassell who did alot of wiring and installations for my husband's business...I found an old business card of his, called him and he not only gave me an excellent price, which included his travel time and the work done...but he came the next day, did the installation and it is perfect. He is thoughtful, explained everything he was doing, and was super fast with the job, I would recommend him for any service needs you have. Debbie k Chandler

From the owner: We are a Low Voltage Integration Company that Specialize in a variety of systems for your Home or…read moreBusiness. Over 20 years of experience helping Customers with Installation and Service of Audio\Video, Security Cameras, Access Control, WiFi, Infrastructure, Computer services, Smart Home and Office Setup

Although this equipment might be adequate, the social behavior of these people is inappropriate…read more Making mean, cruel, hateful, vindictive and vengeful comments and then obfuscating and prevaricating is not acceptable. Then he tried to tell me that it didn't happen. When I told him that I was not debating reality with him and told him that it was time for him to leave before the job was done, he did apologize. He completed the work. When I tried to discuss the unacceptable way I was treated with management I got excuses. When I said I was not ok with excuses he SCREAMED that he could take out all the equipment and not monitor the system. I was fine with that. But finally he acknowledged that the behavior was not ok and there was not excuse. So if you want to be verbally abused by all parties in this company, feel free to use them.

From the owner: The professionals at RWB Home Security understand the importance of ensuring protection for your…read morefamily or place of business. Since 2005, we've been providing top-notch security services to property owners in the Louisville area. While discouraging intruders is a top priority, our systems can also monitor everything from high carbon monoxide levels to medical alerts. We put your safety first, which is why we only offer the most reliable high-technology solutions. Call us today at 502-639-5367 to find out about our complete lineup of residential and commercial security solutions.