I won't go all the way down to 1-star but I will explain the experience that I had and take it for what it is...in my opinion not the greatest experience...I reached out on FRIDAY, Jan 13....sent a video (it was taken by my cleaners). They shot me over a quote...gave me a price for emergency removal & a price for non emergency...it was a $300 difference...I knew that my neighbors were annoyed that my tree was in their property and they wanted it gone asap but I tried to save a buck and opted for regular removal, I was sent a quote the next day. Radly told me he would be available Saturday the 21st to remove it. A week of waiting made me nervous, but it was raining and snowing and it was to get done after the storm, but had I not tried to save a buck I could have chosen emergency removal. Saturday comes & they text me at 8:23 am to let me know they are on the way! I let them know I had guest open gate....well.......at 9:50 am I had a missed call I work nights so I didn't wake up til 1 pm sometime. I called back inbox full..I text and nothing....I called back again & lets cut this story short because I am getting annoyed reliving this whole ordeal lol...Radly told me my video was misleading and that the quote he gave me would go up and I responded ok how much and he told me he'd have a quote ready and emailed in 2 hrs....
STATUS: CURRENTLY STILL WAITING..................
Also the bad quote was not my fault he had every right to say hey the video is not enough we need to look at it in person...I was willing to pay more for this companies cutting corners and not physically checking tree prior to quote but this was the end of our communication. I ended up calling FRM. I would not recommend this company....a tad flaky. read more