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    Teddy Bear Tails

    5.0 (1 review)
    Open Open 24 hours

    Services - Teddy Bear Tails

    Pet breeders

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    2 years ago

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    Petland Ft. Myers

    Petland Ft. Myers

    (57 reviews)

    My first word that explains my experience is "Wow"! We first purchased a miniature schnauzer and…read morehad the best experience from picking the best fit puppy for us to all the extras that come with our purchase. The staff there is outstanding and very helpful. We couldn't be more satisfied with the whole experience. We would go there ago when we want to get another puppy. Guess what???? 2 weeks later we went back in to store and saw this little black and white French bulldog and it didn't take long and we walked out of there with another puppy. We knew they only deal with the top breeders in the US and we would get another amazing puppy. If you go in one day and don't see or find what you are looking for, don't give up. They are always getting new puppy on weekly and sometimes daily. Subscribe to their Facebook page and you will get updates on new puppy's they have with very cute pictures. We will be forever customers of Petland.

    List of concerns about our experience:…read more Explanations about available options changed over time- on the course of one visit, policies changed at least 5 times. Conditions that were initially presented were later modified or replaced. Proposed resolutions shifted throughout the process rather than remaining consistent. The reasoning provided for management decisions varied depending on when the issue was discussed. Different answers were given by different individuals involved in the conversation. Additional requirements appeared to be introduced after earlier concerns had already been addressed. Manager herself vindictive and retaliatory. Overall, it was an extremely frustrating experience. The primary issue was not the animal itself, but the lack of consistency and transparency throughout our interactions with management. During our discussions, management's position appeared to change multiple times. We received different answers depending on when questions were asked and who was participating in the conversation. Various solutions, conditions, and explanations were presented, only to be revised later. As a result, it was difficult to understand what the actual policies were or what would be required to resolve the matter. Rather than receiving a clear and consistent explanation of store policies, we encountered changing requirements and conflicting information. What should have been a straightforward customer service matter became far more complicated than necessary. We were also concerned about the apparent lack of verification during the sales process. Based on our experience, there did not seem to be significant efforts made to verify age before completing the transaction, raising questions about how such sales are handled. For that reason, customers may want to request written copies of all applicable policies before making a purchase, including return policies, refund policies, surrender policies, warranty terms, and any conditions that could affect the transaction after the sale. Relying solely on verbal explanations may lead to misunderstandings. Ultimately, our experience left us with little confidence in the consistency of management decisions or in the overall fairness and transparency of the customer service process and an unresolved issue about an animal.

    Teddy Bear Tails - petbreeders - Updated June 2026

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