This place is full of hidden fees. I booked a storage unit online at $155 a month, when I got there…read moreI paid almost that much before I even got a unit assigned. They charge $10 for storage insurance , $20 for a lock, $25 for administrative fees and a bunch of other tag ons that I don't even remember like keys and key fobs. The worst of it all, the guy taking your information is slow as molasses. So the entire process takes about 30+ minutes of time while your truck rental sits and waits. They won't give you the key until they're done so your friends can't even be helping while you're inside. And after I wait for the slowest typer on the island to finish he says oops it didn't save. I hope I can find my next place quickly so I can cut my time with them incredibly short.

Tjader at the East Rockaway location was so helpful to me. I called to make a payment and was told…read morethe rules had changed and I was no longer able to pay over the phone or online. I don't live in NY and am unable to make payments in person. I was wondering how I'd be able to pay. I called before the office was even open and she answered the call, kept me calm when I was concerned over how I'd pay and then she accommodated me and let me make the payment on the phone. I truly appreciate her assistance. I was panicking and she made everything easier. She truly deserves 5 stars.

I was mad because no one was in the office but the nice Manager Asia from West Hempstead drove to…read moreHewlett to assist me and resolved the issue.  She was so sweet and kind to hurry from West Hempstead to Hewlett to take care of my needs. Aisha is the bestttt

I was having a problem receiving an email confirmation regarding the closing out of my units…read more After speaking with Shani with the Hewlett location, she was extremely helpful in finding a way to get me the emails I was requesting. Shani took the time to figure out why I was not receiving the emails and found a work around solution.

I stopped by today at 2:50 pm in person because I had an issue with my billing. The sign on the…read moredoor said that they will be back by 4pm. So I went back at 5pm and this sign now said that they would be back at 5:20pm. I would like to know how much you are paying these lazy, incompetent nitwits to constantly take breaks and not work. Because I would like to apply for a job here if that's the case.

Great staff lost original trailer cameras everywhere no body hit it how is that…read moreMy n insurance had to pay for it and went up They took no responsibility for there property to

Vivian and Trini are the best! I could've moved in the next day. They went over all the rules,…read morehepled me with my app and everything went smoothly. I would recommend public storage without any reservations. Sharyn M.

AVOID AT ALL COSTS!…read more In 2024, Public Storage purchased the storage space in Island Park, NY where I had leased two units for several years. Immediately, in January 2025 the cost was increased by $202 per month for my units. Then again, July 1, 2025 - six months later - the price was increased another $300 per month. That's a total of $502 more per month, or 34 percent increase! Outrageous! That is obscene, obviously - but it's still not the worst part. When I called the local property manager to leave several messages, no one returned my call. I tried the 1-800 number listed on the website, but that sends me to an advertisement for medical alert. There is literally no way to speak to a human being. I called and entered the prompt to rent more storage space, thinking I could speak to someone. The man who answered said he could only transfer me and would not share the actual number. After being transferred and waiting for 20 minutes, a woman answered and offered to have a district rep call me back within 24 hours. That has not happened either. AVOID AVOID AVOID PUBLIC STORAGE. If you already have a Public Storage leased unit, check your account online. They do not notify you. Rather, they just keep adding increases to your credit card on the autopay. Thieves.

Thank you Omega Self Storage in Island Park for making it so easy & AFFORDABLE for me to get a…read morestorage unit. Bernie, was extremely friendly & helpful. The call center was also extremely efficient... The units & Buildings were clean & well lit. Thank you !!!

Worst experience with a business ever! I try to only post positive things about places but I'm…read moremaking an exception here. Not only is their customer service a joke they actually charged me for the month after i moved my stuff out and now I'm in a battle with them and my bank to get my money back! The 24 hour access isn't worth being robbed, literally!!

Avoid. Within months of renting this unit my bill went from $180 as advertised to $280. Now one…read moreyear later I received a small postcard like in the mail, something I might have completely ignored, which stated my rate was increasing to $480, a 90% increase in one year.

Jeanie and Karen are very nice and helpful and the facility is very well kept and clean.read more

So I go to help my kid move her stuff into a small 5+ 10 unit, I walk in and there's no AC no…read moreventilation no light in the unit. A huge cockroach crawls past me as I'm walking towards her unit so we turned around and she took her stuff out and we will not be leaving anything there.

The customer service is excellent. The facility is clean and carts are accessible to haul your…read morebelongings back and forth. Very happy with this rental.

To begin.... this was a long distance move. This company FLEW the packers to our location. This…read moreI'm sure, was how the price was determined. No notice of this was explained, or we would have contracted a local mover. The movers, as we unpacked, were at first good , but as we unpacked things were not as carefully packed. Many broken items and actually missing items. We contacted Tufano to notify the missing items and were told they would send out a claims document. But after several attempts to notify them that we hadn't received the claim forms. This started in June of 2025 and to date 2/2026 we still haven't Received claim forms. The missing items were 2 living room chairs, which cannot be missed, among broken items that have been photographed. WE HIGHLY RECOMMEND YOU USE A LOCAL MOVER. THIS EXPERIENCE WITH TUFANO MOVERS WAS A NIGHTMARE!!!!!!

Wow what a disaster. Ann sent a crew of kids that looked like they had never moved before. They…read morebroke 2 pieces of furniture, scratched the walls, ran over garden lights with the truck. and she takes no responsibility for anything. Stay far away.

Excellent service, and follow up. Mike was cheerful and great to work with, and handled…read moretransporting the boxes for shredding with ease and a smile.

I work at a dental office and we did a purge of charts dating back to the 90's. We had about 14…read moreboxes of charts that needed to be shredded. I called national archives and spoke to Brad who gave me an estimate over the phone. I was shocked at how reasonable their prices were. I scheduled a pick up a few days later and they came and took our 14 boxes from the basement without a problem and were so kind and courteous. 3 days later I got the certificate that all our documents had been shredded. My boss and I are so happy with how swiftly this process was and how affordable it was. We will definitely be using them in the future! Thank you!