We had these bikes that sat in storage for a couple years and were in need of some tune ups. Dan…read morewas very helpful and kind to us, if you ever need some bike repairs go to Bicycle Authority!

Went there yesterday and got a deal on some mountain bike tires. Not too many shops carry 26in…read moretires, and it was nice to see a shop with parts for older and more unique bikes. Owner was friendly and helpful. Will be back!

Came down to Carson in search of a robust bike for my son that chews bikes up and spits them out…read morefor breakfast. Upon arriving we were treated like family within a few minutes by son was trying bikes, we were getting good information and within about 30 minutes we had selected a bike. I feel confident this mere 30 minutes will launch a lifetime change for my child. Look forward to our next visit and the memories made here forward. They were very clear on warranty, price, product and life expectancies. They also agreed to do a one over with my son so he can learn the right way.!!

The Bike Smith has taken care of us for over 25 years. They are skilled mechanics and always…read moreprovide honest advice. I read a review from a dissatisfied customer about new tires, but shops do not make huge profits on them, so profit likely wasn't the motive. As with car tires, it's wise to proactively replace bike tires even if you're unsure. I trust these professionals and am grateful to have reliable local mechanics at a time when their numbers are declining. We would certainly be at a loss without The Bike Smith!

Dennis is so kind, patient, thorough and knowledgeable. He understood our needs and ensured that we…read moregot the bikes that we wanted. They now fit us, ride perfectly, and we're impressed! Thank you! Buy from this shop!

I took my e-bike in for service. The turnaround was only a few days and my bike looked brand new…read more I was very pleased with the detail that went into the service. My gears shift smoother than they ever have. I was pleased that he was honest about any work that needed done. Didn't try to sell me on anything. The young man assisting him was very helpful and loaded and unloaded our bikes. I will always take my bike here for service and/or repair and have already recommended them to other friends with bikes.

Top of the line service. Best bike mechanic. Win is the epitome of polite professionalism. All…read moreissues are resolved quickly with extreme knowledge and experience. There are lots of great parts and retail items in the shop too. Prices are great. Highly Recommend!

Win is your guy for everything bikes and repairs! He is extremely knowledgeable and communicates…read morewhat is needed for repair, well. A really good value and quick fixing times. Win is my bike guy from now on in No NV! No excuses from him like the other bike shops in town. Thanks so much Win!

Brent at the Carson City Blue Zone is an absolute rock star…read more I addition to being kind and helpful he is amazingly knowledgeable. My wife bought new boots, not at this store, and had problems with the fit. Brent bent over backwards to help her out and after several adjustments over multiple visits they now fit her perfectly. He is one of those boot fitting geniuses, that the Tahoe area needs. I have talked to him multiple times about skis and bindings and he really knows his stuff. If you need any help with ski equipment, or skiing, he is also a youth team coach, Brent is your man. Blue zone is lucky to have him.

Prior to the 2024/2025 Season, I had not skied for maybe 25 years? I don't remember why I stopped…read morethis personally enjoyable sport, other that family and professional obligations probably filled up the timescape. After moving to Genoa in late 2020, it took awhile to direct my attention to skiing in general and Heavenly in particular. That happened through a combination of conversations with friends, a good deal on an EPIC Tahoe Value Pass, and realizing that it was about 20 minutes from the House to Heavenly's Boulder Lodge Parking. As far as the Skis, bindings, and boots went, I opted for a season-long rental package through BlueZone Sports in Carson City. I had to buy the poles separately and I already had Helmet, Goggles, and Ski Bib in hand. I ended up with Fischer RC Fire (165) skis with RS9 bindings, and Dalbello Vantage 4F Boots. Looking back on the season, I think that was a good combination, lacking any frame of reference to what might have been better. I went out to Heavenly 8 times during the season, which wasn't a lot, but was a good start, largely on groomed Blue slopes. I'll definitely be out next year and probably with purchased equipment. The BlueZone Sports shop at Lake Tahoe has a Labor Day sale for previous model skis and demos, so we'll see what happens. I was happy with the service that BlueZone provided at both the beginning and end of the ski season. I particularly appreciated the patience shown to this "old guy" as he initially ventured forth and then finished up with a great deal of Alpine satisfaction.

The shop has a solid selection of accessories and parts for common repairs, and the staff is…read morefriendly with helpful local knowledge. However, if you're in need of a repair or maintenance, expect to be without your bike for a few weeks, regardless of the job. It seems like they only have one technician, and every time I've been in, he's been in the back--probably where the repairs are done. So, while it's a good spot for parts and accessories to support a local business, it's probably not the best option if you need repairs done in a timely manner.

Carson city bike shop rocks! I got a new bike, it required…read morebeing put together by a professional. I had no idea where to go so I called around. Most places had a two week wait. Being that I was so excited I couldn't wait. I landed on this shop and I'm sure happy I did. The guys there were very friendly and knowledgeable about their craft. They had a few bikes in front of mine and said on (Tuesday) they have it ready before the weekend. My bike was ready a day and a half later. Which was awesome! They offer the best hourly rate and the task took only one to complete. I'm beyond happy with their service. I highly recommend them.

Service after the sale? YES…read more I felt a bit silly afterwards, but these new e-bikes are complex beasts that I hesitate to tweak without knowing how to. These share only basic DNA with the Huffy and Schwinn bikes I grew up riding and tricking out. I stopped in because something had come loose. Ryan took a look at it, made a quick fix and I was back on the road. I am 100% satisfied with the brands and selection at E-Bike Hub and VERY impressed with the service before and after the sale.

My initial encounter was stellar. I needed new tires and a tune up, so I called. The proceedure…read morewas explained. When I got there I wasnt sure how to get my bike in so I called and a very nice guy told me to park in the loading dock and he would come out and help me with my bike. Cute! I got my bike off my rack all by my lonesome -smile- and waited. The gentleman that came out was very nice and took my bike in and set up my whole repair situation. I felt confident I was in good hands. After missing my bike for a few days, I realized I had no receipt or proof that I had handed over my bike. I remembered something about an email receipt but couldn't find one, so I called. Got their automated phone reply that they would call me. No call. Still missing my bike desperately and worrying about no receipt I called again. Same automated reply that they would call me. On day 10, the estimated finish date, I went down to the shop and parked in the loading dock area and tried to get in. Couldn't so I called, surprisingly they answered, and served up a little attitude about a front door. Whatever! A shorter gentleman let me in and said he hadn't called me back yet, as they are closed on Mondays, it was Tuesday, and the earlier call was not returned either. He let me know the parts just came in and it would probably be done that day. No call. I got an automated text that my bike was ready for pick up...after they had closed for the day. I picked up the following day. Same shorter guy with attitude but I did see the nicer original guy. He apparently doesn't have an issue with people coming and going out the loading dock area and allowed me to take my bike that way, unfortunately I wasn't parked back there, due to attitude guy from day before. The guy with polka dot socks is super nice too. Overall a good experience, and my bike has never been so clean... one star reduction for attitude and no call backs.

Absolutely amazing work done by Chad. I purchased an old Univega from the thrift store that needed…read moresome parts replaced. He quickly responded to my project request and picked up my bike from my door and had it done within a few days. He dropped it right back off to me, and it works great now. Great service, great cost, quality work.

Easy to remember to get it in for service when he picks up! It was pretty beat up, needed some…read moreserious TLC, he did an awesome job!

this place is extremely expensive for a custom scooter do not recommend and the guy that runs it…read morebarely know about scooters

Amazing prices. The owner is extremely personalable and hosts community events. He only hires kids…read morewho need it which is amazing and helps bring work ethic and love back into the young bmx, skate, and scooter community. Also they have all the best brands, as well as clothes, stickers, etc.

I've had no issues with big five until Tuesday I went in to get a pool never ended up getting it…read morebut she calls her self the manager her name is daisy I asked for help on getting the pool taken out to the font and to my car I completely got ignored by the manager name daisy five seconds later I see her sitting down on a chair just on her phone doing absolutely nothing and getting upset with her employees you mean to tell me you didn't hear me when I ask for help twice I have not seen her do a single thing around that store my niece went a few hours late and she was doing absolutely nothing while her employees worked there butts off if this doesn't get her fired I hope people have better experience than mine but this was terrible customer service

24 2026...I'm a frequent shopper at this store and have always had a great experience. NOT TODAY. I…read morehad problems with 2 employees today and your response will determine if I continue to shop there. I needed a 2.5 barbell plate and pulled it off the rack with a sign clearly advertising $5.99. The plate does not have bar code on it. I bring it to the cashier (Keoni, according to the sales slip), and she looks it up in the computer and rings it at $48.99. I advise that the sign shows $5.99. She calls for assistant Manager, who takes the plate and I show her the sign. She tells me that she must "call corporate" to check price. I again point to the very clear sign showing 5.99. She disappears into an office with weight plate. Now, 2 other people are in front of me. While waiting, I see that on the computer screen is a TWENTY FIVE pound plate with the price showing $48.99. I advise Keoni that my plate is 2.5 pounds and she entered the wrong product in her look up. She does not apologize and I suggest that she go tell the asst manager of her error. She does not. Finally, a nice young man comes over to the front registers and I show him Keoni's error. She never admits she made a mistake. I show her on the plate where is clearly is stamped thart this is a 2.5 pound plate...and advise her that she did not enter the correct weight of the plate. She tells me to "quit whinning"..! Finally, the young man gets her to ring the item up at the correct price of 5.99 Several customer service failures: Keoni: entered the wrong item in the computer never admitted her error to the assistant manager Told me to "shop whinning" Never apologized to me Ass't Manager Knowing that Keoni is new, never verified that Keoni had entered the correct item in the look up Never looked up the item herself As we both were looking at the very clear sign showing the price, she should of "honored" the price show on the sign Went into the office and I never saw her again I want to talk (no voice mail) to the store manager...Please have him call me