Our family has been coming here for a few years now, and we rent a 3 bedroom suite. There is a…read morerunning joke on what's going to be dirty in our room when we arrive. Last year, we had multiple fruit loops stuck to our shower curtain.. Like neon green cereal (I get things can be missed but this was so obvious) This year, someone's used contacts were in the same shower & also candy wrappers / garbage under the beds. The lights in the one bedroom just didn't work. It's humorous at this point. This place is such an ideal location, which is why we continue to come back, but the hotel is in serious need of renovations & a new cleaning crew.

Everyone knows about the great skiing and snowboarding at Holiday Valley but who knew that Holiday…read moreValley was a summer destination as well? They have an amazing pool area where you can purchase day passes for 20 bucks per adult and kids are even cheaper. They also have summer passes. I was told you have to book it the day before for weekend day passes but during the week you may be able to do it last minute. The servers from the restaraunt come right up to your lounge chairs if you want to order drinks/food. You are not allowed to bring in your own alcohol but we brought our own food and no one yelled at us. I will say it was difficult to find 5 lounge chairs together so maybe plan to get there early if you have a big group and it's the weekend.

First, they are in the middle of renovations so I can appreciate that. But, the room was 450.00…read moreand included breakfast. The room was laid out wrong with a tv above a fake fireplace and a couch about 6 feet away meaning you had to look up to watch tv. As for the breakfast, it is cool food like vending machine muffins and bulk cereal. No hot food or waffle maker. Even the orange juice was little per-filled sealed cups like it came from a hospital cafeteria. They are remodeling the lobby but they should be doing something with the dated rooms. No charging stations and the couch was old and ratty. We will not be back to this place. UPDATE: I complained on my survey and was contacted by a customer service representative and they gave the company response "sorry for your bad experience we will try hard" which I replied, typical response, I don't believe you even read my additional comments. I said that there was a time when customers were compensated for bad experiences but now it is , we got your money, sorry. About a hour later a got a reply that half my money was being refunded. So at least they are trying so I changed my rating to 2 stars for the effort.

I had to drive 6.5 hours through a complete wide out snowstorm, accompanied by ice which resulted…read morein me checking in late. Worn out and stressed. I walk through the doors to an attitude from Tanya saying I was the last person to check in. And apparently she had to stay until I got there. On top of that, the out front unloading zone and parking lot had not even been plowed or treated with salt. Therefore, what a hassle trying to get your luggage in the middle of the night. As everyone knows the brand Wyndham is typically on target however this location is not. For the price of the rooms and the brand was very disappointed, not only with the service but the condition of the room. I will say my bed was very comfortable however, the pillows needed thrown away as there was really nothing left to them as you picked them up they folded into and were all floppy. Zero support! My duvet cover showed a huge rip that had been sewn back together, Underneath the heating unit, there were all kinds of wires that had been spliced sticking out, grabbing your feet when you went by, cloth chair, a huge stain on it, mini fridge was frozen up, coffee pot was dirty, dirt around bathroom vanity faucet, bathroom exhaust fan didn't work at all, peeling paint from the bathroom mirror frame, grout in the bathroom with two different colors, tub drained very slow, towel had someone else's hair on it, bathroom door frame all scratched up, remote control was dirty, and some features not even work on it, wasn't able to connect to Wi-Fi the entire time there. As I missed my dog on the trip, I stopped at the front desk to ask if there were breed restrictions and the cost.... Quickly, the lady rolled her eyes ( same lady that checked me in with the attitude ) and ask what I had, followed by an attitude as to why it cost a extra$ 75 per night for a dog ( keep in mind I didn't ask why ) but she definitely lead on that. She didn't appreciate dogs being there and she said it would be cheaper to leave them at home. She stated that everything has to be taken out of the room and cleaned afterwards. Yes I expected that but the level of attitude I received was very unwelcoming. Perhaps it's time for a career change for this individual as she is leaving a negative impact on this hotel. Can we say " bad apple "? Everyone else here was very friendly. Noticed same bags of trash, set out by the residence for pick up for days. Elevators were a slushy mess in the lobby coming in pretty much the same. Wasn't able to enjoy the heated pool or hot tub due to unruly children running, screaming out of control as they were doing cannonballs....and of course, the parents were doing nothing. Parking was a train wreck as they didn't plow any of the parking lot or parking spaces, therefore it took up a lot more space because people couldn't see the lines and a lot of people had to park at the bank next-door and lug all their stuff across the snowy parking lot. OK now for what I did enjoy. Bed was comfortable and clean, rosemary, scented toiletries, hot complementary breakfast with delicious coffee. Friendly and helpful staff ( except for gray hair lady at the front desk ). Great location for walking to and from on a ski trip.

The pet-friendly detached private guest rooms are great. Not big, but certainly ample. They truly…read morethought of everything to make your stay with your pet comfortable and easy. Rubber mat for the dog bowls, trash can with locking lid, pet linens for dogs who are used to being on furniture and even a jar of doggie treats. The owners/hosts are friendly and welcoming. The resident Golden Retriever, Ellie is so sweet and gets along well with other dogs. The Inn itself is located in the center of town walking distance to all the great restaurants and shops. There are miles of well maintained sidewalks in this town for easy dog walking. The pet friendly separate guest rooms seem to be far enough away from the rest of the inn to buffer any barking or dog noise, but when we were concerned about going to dinner and leaving the dog - the owners offered to text us if there were any real noise issues. They took the worry out of leaving the dog alone in the room, which made our stay more enjoyable. We will definitely stay here again.

Stayed there while visiting my daughter. The breakfast was…read morefabulous, the rooms are beautiful, I would highly recommend.

Room smelled bad like cigarettes or dirty carpets. Would not recommend room to anyone. $260 was…read moreover the top for a room like that.

The lodge is under new ownership. Our reserved room is getting renovated so we were moved to a…read morebigger room. That room is getting renovated, too, but I hope he keeps the comforters. Everything was clean and cozy even though he apologized for the present state of the room. The beds were very comfortable. He's replacing flat screens with smart TVs. Very friendly and accommodating. Great location in walking distance of Tops and downtown shops and restaurants. My sons want to go to Sky High Adventure Park again some day. We'll definitely stay here next time, too. Water does take a few minutes to heat up in the shower (just so nobody worries if it isn't hot right away).

This place used to be so nice but you can tell new ownership just doesn't care. Steps falling…read moreapart. ADA ramp not in use and caution taped off. "Breakfast" would be a stretch with a couple cereals and some prepackaged breads. Half the tables and chairs at breakfast because owner said they were broken. Even a broken chair in our closet. Breakfast starts at 8...sharp. In a town with a ski resort where the resort opens at 8:30. Why it doesn't start 2 hours before the slopes starts I don't understand. Talked to another unhappy guest who arrived at 1:30. Check-in not until 3 and they asked if they could just change in their room (after owner determined it was ready) and they told him it would be $35. Absolutely ridiculous. Will NEVER be back. Used to stay here all the time under the old owners and these new owners couldn't care less about the guest. Just cutting costs and making sure every extra penny is captured from the guest. Good riddance.

Stay away! I booked a room for a weekend through their website and cancelled 2 weeks before going…read moreand the guy on the phone said he can't find my booking. He said don't worry, when we find it, they will cancel it. Well a week after my cancelled booking, my credit card was charged. I called them to remind them that they didn't cancel my reservation and the guys says take it up with your bank. Shady!

So for memorial weekend the price was alright. It stated it had a patio and overlooking golf…read morecourse. There were 2 chairs by our door looking at the parking lot. Not what we expected. I am also thinking we had a child above us as we heard running overhead for a few hours. But stopped about 10pm. They had a grab and go breakfast- coffee, tea, oj, muffins, yogurt, fruit and cereal. That was really nice. Pool was open but way too cold for our liking. Would I come back maybe? But maybe at one if the other hotels. Employees were courteous and helpful.

I initially wanted to rate this property "two stars" but maybe this property is 'da bomb' during…read moreski season. But during summer, it leaves much to be desired. First, I booked on-line. As of 06.28.20, COVID-19 restrictions were not posted on the property's website or in the email confirmation I received. Complimentary continental breakfasts were still listed but not offered. No mention of restricted housekeeping procedures was mentioned. Reservations are required to use the pool but the front desk fails to answer the phone despite multiple attempts. While these restrictions may seem apparent to management, not every guest is from New York, engaged in the hospitality industry, or facing the same restrictions elsewhere. The room we were assigned apparently had not been occupied in weeks, perhaps months. Dead leaves & cobwebs were around the entry door. The room had a musty smell upon entering. Cobwebs were in the corners at the ceiling. Patio furniture had not been cleaned. The indoor/outdoor pool had not been vacuumed for some . According to my wife, the decor is due for an update but I didn't mind it. The TV is small & there is no microwave, both contrary to today's amenities at most properties. The charging stations for mobile devices is in the base of the nightstand lamps but are of little use when plugged into an outlet controlled by the room's wall switch. Fortunately, my phone which I use for my wake-up alarm did not completely drain of power overnight. Positive points are 1st floor king rooms have a private exterior entry only feet from the parking lot. Rear French doors lead to a small patio adjacent to a large common green space which could be an advantage if you have rambunctious children or a pet accompanying you (provided you clean up after it). The location is adjacent to the slopes & a short drive from the center of town. To say it is within walking distance of downtown probably exceeds most people's expectations. In winter & desperate to ski with more convenient lodgings unavailable, this would not be a terrible choice. In summer, I would consider booking elsewhere. We ultimately decided to cancel the final day of our summer stay. __________________________ Fellow Yelpers! If you've read to this point, please take a moment to rate my review which, in turn, helps keep me motivated. Thank you!

This review is for the Golf Course , clubhouse and McCarthys Cafe. This course is fantastic. Very…read morewell maintained. Awesome experience holding on and throughout all the hills and ski resort. Picturesque backgrounds for every shot. Very challenging holes. Makes you think and use your brain on every hole. The staff is extremely friendly. Very respectful and willing to help. The cafe pushes out food fast. The breakfast burrito was fantastic. Very large size. The drinks were flowing and they have everything you need. Will definitely be back. 9.2 out of 10.

Holiday Valley is the best "local" ski resort (in my case local means a 3 hour drive each way). I…read moream willing to make the drive since Holiday Valley provides a great ski day. The resort has 750 feet of vertical, but it skies much bigger than that, the large variety of slopes and challenges provides a rich experience. Parking at Holiday Valley is free, but on a busy day you may have a bit of a walk, especially if you are heading to the Main Lodge, but you can park at one of the other 2 base lodges, they are smaller but still very nice. My biggest complaint at the Main Lodge is that you will encounter a couple of sets of stairs to get to the slopes. Inside the lodge there are plenty of seating, bathrooms, rentals, ski shops and the usual ski lodge food. The Tannenbaum Lodge does provide a couple of rooms where you can leave your bags and bring your own food, which is very convenient. From the Main Lodge you have 2 primary lift choices, Cindy's Quad and the Mardi Gras Express; both keep the lines moving at a good pace and allow you access to the rest of the resort. The lift system overall works well to keep you moving and the lines at a reasonable level. This year Holiday Valley has gone to a RFID lift ticket which was a bit challenging to find the right location for the card to consistently activate the gates, once I figured it out it was pretty smooth. Holiday Valley offers plenty of challenge and with its location in the lake effect snow belt it usually gets great snow coverage. On my recent day trip I found the skiing better than my earlier trip to Lake open runs like Mardi Gras to rollicking narrower trails through the woods. The Black trails are always welcome with Champagne, Yodeler and Edelweiss usually worth multiple runs. Typically, 1 or 2 of these will have one side groomed and the other side moguls. There are plenty of glade tree skiing runs and a couple of terrain parks off of the Morningstar Express Lift. They even have a Double Black Diamond run, although it was not open this trip. For my most recent visit I took advantage of the Cabin Fever Days promotion to get a $25 lift ticket at selected ski shops; plenty of other people also took advantage of the promotion so it was busy for a Tuesday. Conditions were great, almost the whole resort was open. After a nice morning of skiing the Blue and Black runs, I did feel so good that I skied some of the moguls and took a few runs through the Happy Glades which is the first time I have been tree skiing in several years. I also did take a short midday stop at the Tannenbaum Lodge for a quick warm up. Holiday Valley consistently receives high marks as one of the best resorts in the East, it also gets more skier visits than any other resort in New York. I have been skiing Holiday Valley for more than three decades and I always have a great time. The drive there and back can be challenging at times, but that just means the resort is getting plenty of snow. If you are looking for a great day of skiing Holiday Valley should be on your list. In addition, the town of Ellicottville is a charming ski town and Salamanca offers a full-service Casino and resort.

* I was a bit…read moreaprehensive about staying at the New Ellicottville Inn after calling and receiving a chilly reception from the clerk on my first call. I decided, since there was a pretty good deal for $130 which covered a queen room and an 8 hour lift ticket, to book the room and see how it worked out. On the plus side, the location is ideal. It's right in the middle of the lovely town of Ellicottville and 5 minutes from either Holiday Valley or Hollimont (both great ski areas). The rooms are small (VERY SMALL) but cute. The bathroom was a nice size, bright and bath & body works products were provided. The reason for my poor review lies in the staff and the fact our room was scattered with dead flies. "Dead flies?" you ask.... Yes... Dead flies everywhere! On the floor, in the bathroom, on the window sills. I approached the staff about this problem. Personally, I feel that for $130 they should take a "dustbuster" up to the room prior to check-in and clean up the mess before the guests arrive. I shared this with the desk clerk and was treated VERY POORLY. I found the staff to be somewhat rude upon check-in, but it was at this point when I was totally turned off. I will never stay there again because of it. I later found out that, for about the same price (about $15 more) you can get a rental condo, with a loft bedroom, fireplace and balcony, across from Holiday Valley. If you do this, you can get a lift ticket for $15. All in all, for $30 you get a place that is 4 times the size and much nicer AND CLEAN. It's worth it -- believe me, the next time we visited Ellicottville and stayed there, we had a GREAT time. *Originally written 24 Apr 2005