Everytime i bring my vehicle in, there is no beating around the bush! Everything is cut and dry!…read moreThis is what i love about getting the services done! Once they are done, the services are always correct! I will keep going back to get the great services! Thank you for all that you do

The guy that answers the phone all the time, forgot his name, big white guy, is Rude and will…read moreovercharge you. He tried to charge me $480 for a battery for my jeep wrangler which didn't include installation. When i refused, he tried to charge me $70, half an hour of diagnostics, for checking 2 of my fluids (oil & transmission fluid) without performing the diagnostic on my transmission, i was there to get a transmission diagnostics. In addition, got mad and hung up in my face because i chose to take it elsewhere. Horrible experience, I highly DO NOT recommend. The new shop I took it to informed me that my battery that was already in the jeep was under warranty and I can switch it out if I want or he can get me a better battery (same battery that Risters tried to charge me $480 for), for $250.

Had some brake issues and Lou was able to get me in quick for evaluation and repair. Great service,…read morefriendly and competitive prices that were given up front and maintained. I would definitely recommend!

Up until today, I would have given this shop a 5. Never again will I take any of our vehicles here…read more First off, I paid $212 last week for the turbo gasket and cam shaft cover for a 2014 Chevy Cruze, only later to find out this was covered under the power train warranty! My fault for trusting them and not calling the dealer first. I was told if the engine light comes back on, that means the turbo is out and I need to take it to the dealer. Engine light came back on 2 days later, I called the dealer, made an appointment. On the 3rd day, the car started leaking oil. I called Lou and asked him specifically, did he do anything to the car that would have caused an oil leak. He said NO. I told him I had an appointment at the dealership and would have them look into. Very next day realize that nearly ALL THE OIL had drained from the engine. Not just drained but exploded like a volcano under the hood. First thought, blown head gasket. Dealer has the car for a day....conclusion - the part I paid for wasn't installed properly, bolts were not tightened on top of the engine and the Cam Shaft cover had to be replaced AGAIN! ! I went to the shop with my diagnostic from the dealer and was greeted with the most disrespectful attitude I've ever encountered. So likewise I displayed the same disrespect to Lou. Unbelievable! Just admit you made a mistake that nearly caused the engine to blow and refund my money. But instead I was told he wasn't listening to it and have a nice day. A basic fuck you, get out of my shop. Gladly! Never going back.NEVER referring anyone again. For $65 an hour, know what the fuck you are doing

I would like to thank Hood's Automotive for their excellent fast service on my car. My wife and I…read moreare on a long road trip and I found a screw in a tire. I called Hood's and they saw me immediately and fixed us up quickly! Michelle and Todd were very gracious, friendly and professional. Travis fixed up the car so quickly and saved our trip! We thank you! Life is good with an excellent local business like Hood's!

They do fantastic work there and they don't overcharge you. Very happy and professional with their…read moreservice

I felt they cared they maid me feel important from star to finish. And I'm very happy with my truck.read more

I test drove a car with the salesman riding with me. The car drove terrible with engine light…read morecoming on and lots of shaking and jarring. The salesman calls me a few days later saying that their service department checked over the vehicle and there is nothing wrong with it. Then he offered to lower the price by $1000. I said it needed about $1500 in repair. The salesman kept calling the rest of that week. I would never buy a car here.

Great experience at Midas in Collinsville! I had to stop in last minute right before work, and they…read morewere able to help me immediately and get me back on my way. Shout out to the young lady at the front desk, who was also handling a difficult customer and remained professional and composed the entire time. And a big thank you to Xavier for taking care of me so quickly! I really appreciated the great customer service and willingness to help, especially on such short notice.

Had my oil changed and the technician forgot to put the brake fluid cap back on. They have coupons…read morefor discounted oil changes with the mandatory 51 point inspection. This means the oil changed will take much longer. Three days after the service, I had my battery changed at Auto Zone and noticed that the cap was missing. (Midas did say there was something wrong with the battery). I returned to the store and explained the situation. The manager said they would order the part (at their expense) , which is $45 from either Honda or Parts Geek. It's been nearly a week and still no cap. The last time I visited the store I asked when the part would be in. The store manager called the regional manager and asked him. He said it's ordered and hung up. Call the 800 Midas number and they won't do anything. All complaints go back to the store.

Just had the worst experience at Wren Tires, formerly known as Cheapie Tires n Granite City right…read morebefore the turn into Madison. They sold me a crappy used tire with a patch and I didn't know it was bad til I bought a new tire since no used tires were in stock for over a week (another reoccurring problem). The tire tech told me that I needed a new tire because this tire he rotated was crap and whoever sold it to you screwed you over and I said the jokes on you because I bought it right here less than two weeks ago which is there time limit for a warranty with a receipt which I had the receipt and showed it was under warranty. But since the two tire techs disagreed - Randy & Shane nothing was offered to be done. Alex instantly got an attitude and was yelling at me which I explained was not customer service and it's implying that you are calling your customer a liar when I've bought 3 tires from them this summer so I'm a good customer that tries to support local business. And working there 10 years changing tired doesn't make you a tire expert. Where are your qualifications, certificates and degrees? Then they offered me a $10 credit towards a new tire when I paid $53 and when I would not agree after 30 minutes then they raised it to $20 which is still unacceptable as they are just tossing out prices and making up numbers. They got super annoyed and frustrated when I called Dobbs at their location to schedule my game plan to get this tire fixed today.I said you wasted enough of my day and I lost hours of o come down here for no reason. I told them by this display of poor service and communication and lack of meeting customers needs I will talk my business elsewhere and I did. I'm at Dobb's in Edwardsville on Hey 157 and they actually had a lower priced tire. Wren tires was $130 and Dobb's is $125 plus free balancing and will even inspect all my tires for free too since they were familiar with the horror stories from cheapies and understood how important my safety is and my concern about driving on a bad tire since I DoorDash all over Madison and St. Clair county and already had a blow out on Hey 203 and a flat in Highland. Plus I'm driving next month to Eureka and will often because it's football season. I should have went here to begin with but I heard they were so expensive. However, I called 7 other tire places and they were all more expensive - Car X being the highest and all of them would of had to order it which takes 1-3 more days (even Wren Tires plus you pay 1/2 upfront) plus that's another reason to have to take time off work and risk driving longer on the bad tire. Dobb's already had it in stock and are friendly, give out their names, prompt (fit me in when they originally had no appointments) after they heard my horror story of what I have endured since 11am today. In fact, Wren Tires heard me talking to Dobbs which escalated them both but I was already waiting on a call back from owner or seeing about a better deal as they put my tires back on the at to drive off . Alex sarcastically said in her exaggerated, flair for drama way, "you've been here over an hour and you need to leave now" so how is that for a way to run a business and use your customer service skills to promote your small business. Actually It was because they were less expensive anyway and if I have to buy a new tire and I have faith in them and have had good luck with them before but tried staying local until Wren Tires disappointed me and took advantage of me so it is not worth the aggravation. They are going through employees like toilet paper. Every time I went they were like that person got fired or quit, etc. There is always a new face. But I'm supposed to take them at their word and trust them, that's a hard no. Their waiting room is sketchy and not well ventilated or you can sit on a hot metal picnic table that is directly in the sun. That's there hospitality. Avoid them at all costs. They will tell you lies just to take your money and then make excuses to not use your warranty. They don't even deserve one star. In addition, the used tires I bought this summer need to be replaced in the next few month before winter because they only work 40% wet. They also broke my tire sensor installing my new tire last Saturday and refused to accept responsibility for it. I will get that at my mechanic because it is higher at Dobbs. Thank goodness for BG Automotive. Now I know who I can trust and who do I need to go see outside this town for quality and professional service.And will honor same tire price when IThey don't know what they are talking about and just push off tires on you do they get paid even if they are no good and have a patch on them. They are an eyesore and a running a scam in this community. Buyer beware or honestly just don't go there. Wren Tires does not deserve your business and you don't deserve their treatment of customers so save your money and increase your safety by going elsewhere.

I had a quiet place good service and friendly good prices didn't complain at all. I would recommend…read moreto anybody.

Stopped in quickly and they checked tires and very friendly and attentive…read more Checked about getting similar tires said can get same exact tires in 24-48 hours no problem Awesome service will definitely be going back !!

I needed new tires. They were quick, courteous, and easy to deal with. I'll definitely be back!read more

This place is always so busy, so that should tell you a lot about there work. I absolutely love…read moreTerry, he's very knowledgeable and will try his best to solve your problem whether it's patch or new tire. The price is worth it and I always try to leave a tip. I have been supporting this business for at least 10 years.

Slow and often rude service and small cramped feel, but good value and good prices on new tires,…read moremostly foreign sourced, if you are willing to wait. If you are going, best to pick times when they are not busy. The cashier was unfriendly and arrogant, but the workers do appear to know their stuff .