I love wow Great customer service…read moreThey care about customers And we need to get behind this company My service never goes out The rates are great. Best internet 2025!

The nightmare is finally over with this internet provider…read more Summary since my last review: -Multiple "unexplained" outages. -Discount periods became less and less where I was calling every two months to get a new one re-applied -Final discount ask was not granted and I was only given a slightly higher speed -Cable re-bury effort after our line got cut was redone 5 times and still kept popping up. They claim to bury 18 inches but it looked like 4 or 5 inches at best -Unexplained bill increases. Most likely pulling back their covid-era speed increases by charging their customers. -Customer service chat/phone call is the worst I've ever dealt with. Agents need to have the issue repeated multiple times. You're reporting an issue and they say "excellent, I'm glad to hear that and hope you're doing well". Either not understanding or not listening. -Canceling was very painful. Could not be done through chat, had to be done over the phone, was transferred 4 times and kept getting asked to renew. I'm still getting calls and emails to reactivate my service. I also had to pay Fedex to ship my equipment back, I couldn't drop them off at this location. I know most internet/cable companies are poor but WOW is by far the worst I've ever had. Avoid at all costs.

If you want good service and a great place to get a phone or whatever else well this is the Store,…read moreMario will definitely help you out and he doesn't cheat you out on anything you don't want or need, he's very helpful and really kind

From the owner: Switch today & enjoy America's largest 5G network.read more

Making the switch from Verizon to T-Mobile was not easy--especially since I'd been with Verizon…read moresince 1998. But after years of steadily declining service, I finally decided enough was enough. I'd heard great things about T-Mobile's coverage from friends and family, so I decided to give it a shot. That's when I met Destiny Burns at the T-Mobile store--and let me tell you, she was absolutely amazing! Super helpful, incredibly knowledgeable, and patient as she walked me through everything I needed to know. We did run into some hiccups while trying to port over my number--thanks to some frustrating issues on Verizon's end--but Destiny went above and beyond to get it resolved. She spent over two hours with me, even calling Verizon herself and figuring out that one of their reps hadn't completed the process like they said they did. If not for Destiny's persistence and professionalism, I might have walked out still stuck in the Verizon mess. Now that everything's up and running, I couldn't be happier. The coverage is phenomenal--I actually have service at my house now, which I never had with Verizon! Huge shoutout to Destiny and the T-Mobile team. If you're thinking about switching, do it--you won't regret it.

This happened on May 21st…read more Horrible experience here. Before I even got a chance to show them a problem with my Samsung phone's display, the T Mobile immediately accused me of dropping my new phone. What??? He dismissed me & said "I can't help you." He repeated that several times & refused to hear me or look into the issue. He obviously had problems, so I left the store. I called customer service. T Mobile apologized & agreed to exchange my defective phone for a new one, which I now have. My advice is to avoid this location. They are not the least bit helpful when you have a legitimate problem with the products they sell.

UPDATE TO ORIGINAL RATING It's now April 29, 2019 and at 3pm…read moremy landline phone rang...... I picked it up not expecting anyone to hear me, but I said "HELLO" and a man said, Hi, I'm from AT&T. I said...." you can hear me"????, he said yes, loud and clear. It's been 3 weeks to the day since my phone has worked!!! I asked him to call me back to be sure it's working and to let me see if I could dial out to another number and have that work too. Sure enough, I was able to make an outgoing call too and leave a message . AT&T called me back and again, he could hear me clearly. It seems that it was NOT directly Clear Rate's fault that my phone wasn't working, it was AT&T's equipment that Clear Rate utilizes, that was faulty. In the end, it was AT&T who was dragging their feet not fully inspecting nor fully troubleshooting my problem and kept blaming Clear Rate.

ISSUES WITH HOME PHONE LINE…read more This communications company is shocking. Our family had a phone plan with them for many years however, one day they turned our service off and allowed another company to "take" or "port" our phone number without our consent. We went as far as calling their 8 different phone numbers, emailing 3 different departments within their organization, and chatting with someone via their chat service. Until today, this issue is still not resolved. My elderly family members are very emotionally disturbed over this issue. Many family still hold dear the value of having a home phone number. We thought this company was professional and upright however, there is is a possibly we are mistaken. Dear Clear Rate Communications, please respond to this message. Our family would like to resolve this issue.

One of the best experience ive ever had with tmobile and I wasn't even buying anything. I came to…read moreredeem a Tmobile Tuesday item. And my mom was looking for phones for the future. Miguel was so kindly helpful and told us about deals and honestly he felt as if he cared about us. Went to a location on 14 and John R and they were acting very pushy, they ran out of the tmobile Tuesday item and kept saying but we can give you a free tablet, free phone etc. just didn't like the vibe in there. But I will return to Miguel whenever my mom wants to purchase a phone because the service he gives is the kind of service everyone should serve honestly.

I had to wait awhile for someone because they were so busy. So I wouldnt recommend coming on a…read moreweekday during rush hour. But I was so sick of Sprint and their bs that I thought it was worth waiting to switch. A rep there named Alex helped me and I was afraid he was going to tell me that I'd lose everything off my phone including import voice recording of my late grandfather that I had recorded a month ago. But not only did he get all my contacts, photos, and my recording, he also convinced me to spend less money on a Samsung phone and go with an LG. I was worried about it after I left, but he saved me $200 and I absolutely love this phone! I recommend atleast this store.

I've been to this location multiple times with issues with an older generation iPhone. This time I…read moreknew it was time to upgrade but the woman working there with the glasses and septum ring 9/10 is not gonna be able to do anything to help you. She hardly looked at my phone and said she couldn't help me reset it or anything. Honestly she probably couldn't but I've been giving this nonchalant answer from her multiple times and it's left a bad taste in my mouth. I was directed to another T-Mobile location by her which is probably the only decent thing she's ever been able to provide for me. Will not be coming back to this location. Definitely going to drive out of my way to the 16 mile and Dequindre location.

There seems to be an abundance of cell phone stores popping up lately in this general area. Sprint…read moreis on the corner of 12 and Dequindre, T-mobile and Verizon are practically in the same plaza, and At&T is across the street from Verizon. But since I have T-mobile, I don't care about those other stores. Came in today needing to have my 4g fixed on my unlocked Verizon Phone. I guess it's a problem when you have T-mobile and you use a verizon phone. Anyways the girl there was more than happy to help, and it only took her a few minutes at best to get the problem straightened out. I also went here a few months ago to get my a new sim car, and they were very helpful and even offered some employee discounts for me (the employee there may have pulled a few strings). Thanks T-mobile, I swear today if you weren't going to fix my phone I would have switched to Verizon. Kudos!

I had solid service from ManagedWay, but be aware that you will get a tax assessment notification…read morefrom the City of Troy for having computer equipment in the city. I've not dealt with this yet so don't know the final cost involved, but this was an unwanted surprise that will require attention.

From the owner: Data center services, and Internet Bandwidth.read more