The service has gone down to the point where I will be taking my business elsewhere, I do like DR Tracy and I will say they don't recommend work that doesn't need to be done but I had an appointment that I wanted to cancel and it was done within 24 hours, apparently they made a change and it's 2 days now, before I could cancel within the text that option is not available and they said they are charging me 75 which is ridiculous. Also when doing my Invisalign my front teeth are not even, she did say this at the time when she was doing the final bonding, I didn't really notice butI should have told her to fix this, but now I look and it just bothers me. I also referred a friend but never received the referral, my friend who I referred is not that happy with them either read more

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I love, love, love Dr Huber!! I've seen her for a number of years and she is the best dentist. She's also so kind & funny. She & her staff take away the anxiety of dental visits. Unfortunately I moved out of the area, and for awhile I was still going into Tempe to work so I hung on to her as my dentist, but since the pandemic I just don't travel to Tempe since I'm now working from home. Literally the only reason I left is because the office is 30 miles from my house. But if I ever return to the office environment I would 100% start seeing Dr Huber again. Big hugs to you, Dr Huber, thanks for your years of laughter & good care!! read more

Love love love TSD and all their staff! The clinic is very well designed and is always in top top shape. I've been going there for over 20yrs, started when they were on Mill Ave in Tempe. Dr Tracy is the absolute best! She and her hygienists have taken me on a journey trying their best to save teeth that were pretty awful, but saved for around 18 yrs. Then, when it was time, took me through the journey of getting implants/hybrids. She has also taken care of my wife the same number of years. I've also had the pleasure of being seen by Dr Huber when Dr Tracy was unavailable... I think she also takes care of her patients with as much care as Dr Tracy. I strongly recommend Tempe Smile Design for anyone looking for a dental clinic, either for a needed change, or because you just moved here. read more

I've been going through scheduling nightmares with work and have had to reschedule my daughter's cleaning... three times. Susie has been understanding and helpful in getting us set up at a time that I can make it. The flexibility and compassion with this has been stellar; businesses could learn a thing or two about being helpful and fostering existing relationships from this dentist. And never in a million years would I have thought I'd write that about a dentists' office. read more

I was very optimistic about finding a dentist practice run by women. I think the positive reviews here must be concerning Dr. Tracy, because my experience with Dr. Huber was terrible. While she was working on me (several fillings), she did not explain what she was doing, so the entire time I didn't know what to expect next or why she was doing any particular thing. For two hours, she only gave me a few brief updates in dentist talk rather than in a way I could understand. Even when it took a half hour longer and they had to do additional work, I was not informed why until I went to the receptionist to pay. But the worst part was that she didn't give me any hand signals. Most dentists tell you to "raise your hand if you want to stop". Nothing. Several times I raised my hand to my face and she continued working. One time I repeatedly raised my hand to my face and she got frustrated with me, saying "I don't know what you're trying to say". Of course you don't know what I am trying to say! I have a dental dam in my mouth and you won't take it out, I am communicating the only way I can! Now, one of the fillings needs to be adjusted and I requested to see Dr. Tracy because I was so traumatized by the experience with Dr. Huber and I was told flat out that I was not allowed to see Dr. Tracy if I went back to that office. So I have the choice of paying to see a new dentist for a simple adjustment (that is routine and shouldn't take long, according to the receptionist), or going back to see a woman who has not heard of the words considerate or gentle. read more

My teeth have never felt cleaner. Seriously the best cleaning I've ever had! It was my first visit today and Dr. Tracy and her hygenist were very THOROUGH. I found out things about my teeth that I never knew before because of all the x-rays that were taken. Every detail was explained and made clear so that I can make informed choices. Thanks Dr. Tracy and staff for being so personable and making me feel like my teeth received the absolute best care! read more

Never had a better experience at a Dentist, I truly felt at home here. From the moment I walked in the door I felt comfortable and at home. The staff is so friendly and incredible I highly recommend them to everyone!!!! read more

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Worst customer service, extremely rude, my wife had a horrible experience and they would not give her the physical copies of the xrays she brought in. They said they would only email her copies. I was scheduled to go in and they canceled my appointment becauSe she left a bad review, without speaking with me or my wife first..... who does that. **Edit** to your response I can comment on your business because SOMEONE canceled my appointment based on her review not my wife she called and they said they couldn't find my appointment because it was already canceled. So either you are very uninformed with how your business is actually running or lying. read more

They have moved off of Mill Ave. to a brand new office at 1712 E Guadalupe Rd, Tempe so a name change was needed. They are now Tempe Smile Design http://www.stacytracydds.com/ I previously reviewed Mill Avenue Family Dentistry and Dr. Tracy is my dentist there. I cannot give her six stars? Five doesn't seem enough. read more

I went to this office as a referral from a friend. I was told that I needed a deep cleaning that wouldn't be entirely covered by insurance right out of the gate. I was there for a broken tooth and a loose crown. After the very lengthy visit Dr Huber suggested the broken tooth be pulled along with wisdom teeth that weren't bothering me. I told her I had other wisdom teeth pulled and I wanted an 2nd opinion by my oral surgeon. She promptly told me she only works with her oral surgeons. I walked out of there with a referral to her surgeons for pulling 3 teeth and a return visit to do a root canal on another tooth that I had no pain in. I didn't go back. I found another dentist thru my oral surgeon who fixed the broken tooth and re cemented the crown she said she couldn't fix. And I don't need my wisdom teeth removed. It's a shame unwitting people go in there and probably do everything she tells them. I work in medicine and knew better. I only gave them 2 stars because the office staff is friendly and professional. Otherwise I would give them 1 star for being a rip off read more

Dr. Tracy and the dental hygienists are the best here. Staff are friendly and fast service. My cleaning only took a half hour. They offer a dental plan that includes two visits and other benefits for $250 a year. The decor is beautiful inside and out. Please go to this office for the best dental experience and you won't regret it!! read more

I've been going to Tempe Smile Design since I moved to AZ in 2012. I loved my CA dentist so much I thought I'd never find a dentist like him. Well, it turns out I found an even *better* dentist. My brother went to her and highly recommended Dr. Tracy. Tempe Smile Design is like a four star spa. The waiting room is lovely, and they have Keurig coffee and bottled water. The reception staff is so friendly. Especially Brandy--the money girl . I've been seeing Dr. Tracy for six years and I've also brought in my mother and her friend. Along with Dr. Tracy, Dr. Huber is just as fine. I try to support women-owned businesses and their practice is one of the best. Lastly, their staff has such a low turnover which I believe is an indication of how good a business it is. It's very comforting to see friendly people you've known for years. I highly recommend Tempe Smile Design! read more

Wow. After seeing the reviews here, I have to chime in! I've recently moved to California, but before that, Dr. Tracy was my dentist for 14 years. I am a picky customer, and Dr. Tracy and her staff are so professional and customer-service oriented, I have zero complaints and all kudos. Here are the things you need to know. -Dr. Tracy is a dentist because she always wanted to be. She watched her Dad perform dentistry, decided that was her course, and you can tell that she still loves what she does. She is self-proclaimed anal retentive. Don't you want a dentist like that? I do. -Her staff is knowledgeable and sticks around a long time. Usually that only happens when there is a great working environment, consistent rules and a nice boss. One staff member said she chose to move to AZ and work with Dr. Tracy because she knew that she held high expectations, and knew that she would learn from her. How awesome is that? -Dr. Tracy goes the extra mile; at no charge. Years ago, my two front teeth were much longer than my other teeth and had like, ridges in them. At the end of my cleaning, Dr. Tracy took an instrument and just zipped off the ridges on the bottom of those teeth, aligning them nicely with the rest of my choppers. She didn't make another appointment or charge me, she just did it because she knew it would give me confidence and look great. I'll never forget that. -In the last couple of years, I had two fillings in my molars (from the early 80s), and the molars themselves were starting to crack. Dr. Tracy's staff showed me still pictures of the molars, explained what had to be done, and we did it. I got (white) crowns on both molars. Dr. Tracy did them a couple of weeks apart so I wouldn't have complications. One took a long time to put on because she just didn't think it was sitting straight enough; I really appreciate all of the extra time she dedicated to that crown. After she installed each crown, she called me that night and/or the next day to see how I was. How many dentists do you know who do that? -One person here on Yelp said that the staff hammered home flossing so much that she "felt like a criminal". Well, they did that to me, too, and, guess what? I started flossing and then never had any cavities again. They know what they are doing, and their hammering home is in the best interest of the health of their patients. Dr. Tracy immediately commented on how clean my teeth were after I started using a vibrating toothbrush, too. I never had to say anything, but she noticed right away. Pretty cool, I think. -Years ago, my bottom teeth were jumbled. Really crooked. Dr. Tracy can do Invisalign, but recommended that I go to an orthodontist and get braces instead of having her do Invisalign because the Invisalign could end up costing me more money, my teeth might not move the way we would want them to, etc. Talk about a selfless professional! I really can't say enough good about Dr. Tracy, and honestly, I don't think I have ever met Dr. Huber, so cannot recommend or comment on her. Dr. Tracy, though, I would honestly love to have her as my dentist for the rest of my life without a second thought. I hope this helps. read more

The New office is amazing! Had some major dental work done today and I couldn't have been more comfortable! 4 hours in the chair, 2 movies on Netflix on the new flat screen which I could see while my procedure was being done... I'm a happy girl! Dr. Tracy is amazing! read more

Dr. Tracy was our dentist back in the 90's. We moved away for over 20 years and came back. We called to see if she would take us back as patients with our kids this time. She did and the service is even more amazing than before. Every person we talked to and encountered was welcoming and friendly. My son had his teeth pulled by Dr. Tracy and she took amazing care of him. I would highly recommend this office to anyone!! read more

Amateur customer service, dishonest, and very little business sense. I was really looking forward to finding a great dentist in Tempe and had hopes this was it. Unfortunately, the facts of my experience have to support otherwise. Allow me to explain: 1) Called to schedule an appointment without problem. They answer promptly, and schedule out for just over a week's time. The appointment is on a Friday at 1pm. Great so far. 2) They ask for insurance information in which I did not have on me at the time. I called back and they take the information down and indicate they support my insurance. They explain they will call them and get any additional information they need from them. They then proceed to make their first mistake and confirm a 12:30 appointment time. I check my calendar and correct that we scheduled for a 1pm. She indicated she sees where she messed up and says sorry and asks for a change to 12:45. That is no problem on my end I say and that is that. 3) I receive a reminder phone call a few days before the appointment and they are calling to confirm 12:30. I can't believe how inept they are beginning to sound in their scheduling department. Starting to worry me now about my decision to choose this dentist office. 4) I to my appointment and fill out the paperwork needed. Upon turning it in, they look to see I have filled out my insurance portion and they proceed to ask, "oh, you do have insurance, we don't have you down as having insurance" . Keep in mind bullet 2 where I made a phone call to them specifically giving them my insurance information. 5) Waiting a few more minutes they explain they are going to have to do another full set of x rays on my mouth. Typically, a full set is allowed by insurance once every 5 years on a patient. This is in the range of $500 to get these done. In between these full mouth x rays, dentist commonly use the bite wings where you bite down on a white wing and they take a small x ray of that portion of your mouth to check for cavities etc... I explain that I have had one of these full mouth x rays performed within the last five years (only 6 months ago in fact) and gave them information of the dentist where they can request the x ray. They say they don't do this and they must do another full mouth x ray not covered by insurance just to see me. This is a common practice to do DOUBLE BILLING to take advantage of those that do not know better and to get extra money. This was enough and I excused myself from their office. If their are this many problems before I even get in the chair, I worry about how many mistakes and problems they will create intentionally or not in my mouth. It is very clear now they are not only unable to run a customer oriented business, but are also dishonest in their business dealings. DO NOT RECOMMEND THIS PRACTICE. Let them "practice" on individuals not looking for a life long dentist. read more

DO NOT I REPEAT DO NOT GO HERE. ..I'm not a huge fan of going to the dentist like 80 percent of the population and this place is exactly why. I'm pretty scared of the dentist and self conscious of my teeth.i don't think i have the wrist teeth in the world but i had braces as a kid and they did not work due to a tongue thrust. I do not need active telling me i don't floss enough or brush enough but i especially don't need a perfect stranger telling me this seventeen times in a two hour span making me feel like a criminal. This is literal. They were so condescending and rude the entire appointment forcing me into work i didn't agree with. They talked in dentral jargon and went tooth by tooth making me feel like all my teeth were about the fall out if i didn't floss five times a day. On top of all of this, the dental hygienist was chewing gum through the entire appointment pretty unprofessional for a dentist office. Even though i had no pain going into the office and no complaints they made me feel like not flossing every day the times a day would cause my teeth to fall out. Mind you the first thing I said to these peer-to-peer was I have a phobia of going to the dentist you'd think they would have had a better bed side manner. If you are not a fan of going to the dentist DO NOT GO HERE. EDIT** After reading my review these people took it upon themsElves to cancel my husband appointment before I had a chance to call and cancel it myself. Extremely unprofessional! In my opinion I got the impression this practice is more concerned with making as much money as they can from the patient rather than the actual patients individualized needs. read more

Dr. Tracy is an amazing dentist. The office is great and I receive nothing but top notch care. Highly recommend.

In my search for a dentist I went through 3 in that many years. Dr. Tracy has corrected the errors of past dentists. One of the worse experiences I had was with a young dentist at another dental practice trying out a new "technic" called debridement. I have been very, very wary of it since but Dr. Tracy's staff has been understanding and accommodating. Dr. Tracy has been my dentist for over 5 yrs now and I currently live in North Phoenix but the trip is well worth it. read more

My experience with Tempe Smile Design was exceptional from start to finish. Very friendly staff and dentists. The office is clean, current and very comfortable. I'd definitely recommend this office to anyone looking for a new dentist! read more

I absolutely love Tempe Smile Design. Most people hate going to the dentist, I don't mind at all. They are so friendly and professional. I have been going for years and never once had to wait. They took care of an emergency I had the same day and always give me the attention I need. They are the best! read more

I appreciate the office changing their policy to no longer charge a fee to transfer patients files/X-rays to a new dentist. I'm sure other patients will be pleased to know as well. read more

I've been a patient of Dr. Tracy's since the late 1990s and she's been nothing but a stellar, caring, and thorough professional. She's performed multiple procedures on my teeth over those years and I couldn't be happier. In fact, I have moved further and further north of Dr. Tracy's office since first meeting Dr. Tracy but I have made the effort to keep her as my dentist. And as long as I live in Arizona, she will remain so. I highly recommend Dr. Tracy if you are looking for a great dentist! read more

Dr Tracy has been my dentist for 20 years. I couldn't be happier with the care that she and her team have provided to me.

I found Mill Avenue Family Dentistry after many years of avoiding dental care. I hadn't found a new provider in the 5 years of being a full time Arizona resident. The insurance I had for my first visit to Dr. Tracy limited the dentists I could pick from and I honestly chose MAFD because of it's proximity my daily routine. After meeting Dr. Tracy for the first time, I was so happy I did. I had quite a few cavities and jaw issues which necessitated numerous visits over a two month period. While I had some bumps with the reception staff, nothing was major or a deal breaker, and all was ironed out while I was in my appointment. I found that the prices were extremely reasonable and they worked out a payment plan as I couldn't afford to do everything at once. The whole team was helpful and focused on me and my dental health. I have referred many coworkers and friends to this practice and I will continue to do so because I feel the quality of work and service standards meet and exceed my expectations. read more

This has been the worst dental experience of my life! After having my ex-rays, I was informed of extra work that was needed. I've never heard of this procedure before and the price was outrageous! I didn't have any other work done. I paid for my ex-rays and decided to find a different dentist. Now I want to get my ex-rays transferred to a different dentist and they are charging me to do this. This is awful service. I wish I never walked in the door read more

Have never experienced such an awesome staff! Everyone was so kind through my entire visit. Moved to az 6 years ago and hadn't found a dentist I loved. SO many had been condescending and even rude at times, but everyone here made me feel welcome and comfortable. Not going anywhere else for the remainder of my time in Arizona! read more

I've been coming to the lovely ladies at Tempe Smile Design for 16 years, all the way back to when they were on Mill Ave. before they moved! They care about the work they're doing and have always done what they know is the best for me including a clear plan for what I need done. I would highly recommend them for everyone looking for honest and caring dentists, I'd never see anyone else. read more

Dr. Huber is the best. She always takes her time to answer all of our questions and never makes us feel rushed. We have been coming here for about 2 years now and I'm extremely happy! Front office is just as wonderful! I only wish they did orthodontics for my kids. But they recommended a great doctor! read more

I needed a new dentist a couple of years ago and found Tempe Smile Design and Dr. Huber by way of a recommendation from a neighbor. They are just the best dentists ever! read more

I have recently been going to this office for the last year. I feel like the office does a great job being professional and is thorough in the cleaning. Prior to Dr Huber office, my other dentist I have gone to for years with minimal work on my teeth and cavities would have to be filled for no charge. Along with probably 10 or so years never paying out of pocket for any X-rays, fillings, root canals or any dental work. I do have health insurance and it hasn't change from my prior dental to this office. When i first attend this office i had to pay for the X-rays because I was a new patient. Which i understood and was okay paying the amount. The amount was roughly $79 for X-rays. read more

Great office! I have never felt like they try and over-sell me on work I don't need. The dental hygienists are always very friendly, and quick. Also, I never get lectured for not doing anything at home, instead they provide a positive approach to help you with flossing and proper brushing. read more

I have been going to Tempe Smile Design for 13 years and I have never been disappointed with them, I would recommend them to anyone.

I have been a patient of Dr. Tracy for almost 12 years and she has been nothing but amazing! I didn't have a lot of dental care as a child, so Dr. Tracy was kind, understanding and patient. Every referral she has made for me for my extractions and root canals has always been smooth. I've never had any issues with her or her practice. I've referred several friends to her with amazing results! read more

I have been a patient with Dr.Tracy and Dr.Huber for the last seven years. I would recommend Tempe Smile Design to anyone one in search of a new dental office. Both doctors are true professionals and go out of the way to make you feel at ease and comfortable during your dental appointment! read more

Great staff! They seem happy and are pretty darn friendly! Dr. Huber always has a huge smile on her face and she has the touch of an angel. I got a shot right under my nose (for my two front teeth cavities) and if you've ever had one before, it normally hurts. A LOT. But Dr. Huber went so slowly, I didn't feel a thing. I was so pleased! I will never go anywhere else for my dental needs. THIS IS THE PLACE TO GO IF YOU HAVE A FEAR OF DENTISTS. Highly recommend. read more

Tempe Smile Design is a professional and friendly office. I have been going there for about 10 years, and I am always treated very well the moment I enter the office. I had my teeth examined and a filling completed by Dr.Huber. Dr. Huber did a fantastic job, from providing insightful details about what she was doing, to completing the dental work with precision and care. I was very satisfied with the entire staff, and would gladly recommend Tempe Smile Design to anyone who appreciates happy, professional dental care! read more

I have recently had my two front teeth crowned and four cavities filled by Dr. Huber, and I couldn't be more pleased with my experiences. I haven't had any pain or complications with my dental work, everything has been taken care of in a timely manner, and everyone in the office is super friendly . The staff always offers Pandora, Netflix, pillows, and blankets (it gets pretty chilly in there!) to make sure that you have the best experience possible. They really care about their patients, and it shows. I'm so glad that I found this dental office! read more

PLEASE READ, this place is so sad, they don't care about patients at all. They always want you do something so they can make money. They told me that I need a deep cleaning which I just had a cleaning with other dentist . I had a crown was borthering me, they told me I need put 1000 dollars just open it which after few months it fell off by it self. As a human being, they have no sympathy for people and as a dentist they just want your money. I do have to say they are friendly, cause they want your money. Dear MS Roxane , I am reply back to your comment, you know where to reach me, you guys used to call me from the office every month for cleaning . Now that you don't know where to reach me? Did your office told me I need a deep cleaning? And I went to other Denist that I did not need one cause before I went to your office I had a cleaning. Did your office told me I need open my crown before I needed get braces on? I still have the paper work to approve it. So please don't lie on here. Stacy feel free to contact me, same number is on your file. You will never call cause you know that you are lying. read more

The receptionist was the highlight of this place. She is really nice and makes you feel comfortable even being at the dentist. Dr. Tracy seemed to be really nice as well. It seemed like she wanted to find everything wrong with me to get paid, but I mean who knows maybe there really is that much wrong with my teeth. She wanted to refer me out to someone else to do the work I needed done. She said she thinks the third party company will do a better job. Overall everyone was nice and made me comfortable. It was just very daunting when they gave me a cost list of 10 things I needed done. They stressed that I start on these procedures immediately. The office was nice and looks good. They have a TV for you to watch while they are working on you which is a nice touch. I thought I paid for a cleaning and an appointment, but all I got was them looking at my teeth. All they did was tell me what I needed done. I didn't even get a cleaning done for what I paid. I was pretty disappointed. I didn't even realize it until after I already left. All I was thinking about at the time was being overwhelmed with all the things I supposedly needed done to fix my teeth. read more