Finding a good, firm, long-lasting mattress is a lot harder than you'd think. Over the years, I've…read morebeen to many mattress stores and was sorely disappointed. Not the case here. I purchased my mattress many years ago and it's just as firm now as it was when it first arrived at my house. The price was VERY reasonable as I ended up paying a fraction of the price that other stores charged while receiving a mattress that was far superior in both quality and durability. The saleswoman was very kind and knowledgeable. The delivery was timely and everything was super smooth. I can't say enough good things about this place. This place truly is a local gem and I would urge anyone looking for a new bed, especially an ultra firm one, to come here.

Wonderful facility! Helpful, knowledgeable and friendly staff. I love the fact that my girls were…read moreable to try out the mattresses for comfort. They both have back issues, so iI purchased two sets of orthopedic mattresses. The frames are very reasonable. I even purchased a headboard that was on display! I also appreciate the fact that they will ship the items and set them up for us!

Jim was a great help in my search for the perfect mattress. He went to great lengths to help…read moreeducate me on my purchase to ensure I went with what fit my sleep needs as far as hip, shoulder, & back pain as well as something agreeable for my boyfriend too! Thank you Jim! Zzzz

Since we spend a third of our lives sleeping, we took our time to shop for the perfect mattress…read more Went to Mayfield road, which is like mattress row and stopped into this well known place. Very large showroom and promptly greeted by very friendly salesperson Ashley, who made the one hour experience fun and educational. She is like the Amy Schumer of mattress sales, giving us the ins and outs of sleeping science but not putting us to sleep with boring fact. She listened to our needs and led us in many directions that she thought would suit us. No pressure at all, and what was nice seemed like she loved her job. I like how all of the beds are separated into style (plush, temperpedic, firm etc). Each bed style color coded so you know which section to go straight to. Though I thoroughly enjoyed the experience and the tour of mattresses (she was so patient with us), narrowed it down to two beds we liked but still shopping around.

Stopped in at the mayfield hts store on the fourth of July…read more Store was not at all busy while we walked around for 20 minutes and was never approached by a salesperson even though there were 2 or 3 who weren't doing anything Went across the street to Ashley and bought a $2000 sofa from great salesperson

This was my first time visiting this store. We were able to advantage of the memorial day sales…read more I waited until after delivery to post my review. I was pleased with our sales guy Bobby and also the manager with the super cool tattoos. Our family spent time sitting on different furniture sets and we were pleased with our final choice (not pictured). The snack section in the back was clutch. We were able to grab a quick bite and look around some more. Financing options were easy to understand. Delivery went really well. The movers were courteous and cleaned up behind themselves.

Pleasantly surprised. Having just moved to Cleveland and knowing nothing about the stores in the…read morearea, this was a nice find. I never heard of Mattress Firm before and know nothing about them. The young lady (Afresia if I remember correctly) was a doll. She was sweet and knowledgeable. She price matched the mattress for me which I appreciated. The store was very clean and comfortable. I will certainly be back.

I walked in knowing pretty much exactly what I wanted, and I had a firm price point. John, the…read moreemployee who helped me, was very friendly. He clearly explained the process and respected my price limits. He showed me a lot of options but left me alone occasionally to try out a few options alone. They had a sale going at the time, but even so, when all was said and done we came in slightly above my max price. I was firm on not doing financing, so he found another discount for me, and I got the mattress I wanted (which was way out of my price range based on sticker price) with delivery and a mattress pad, for exactly what I wanted to pay. It's possible I could have played hard ball and gotten it a little cheaper, but at this point, I just wanted a mattress. Delivery went smoothly, the driver gave me a call 20 minutes before they arrived, right at the beginning of the 3 hour window. They were polite and everything went off without a hitch! I love the mattress and don't think I'll be taking advantage of their return policy, but it's still nice to know it's available. I would recommend this place for sure, just know your limits and be able to walk away if you can't get what you want.

Shopped 4 different mattress suppliers in the area. All were similarly priced but we found the…read moreservice we received from Paul B at the Mayfield Hts. location was exceptional. He asked several questions about our sleep habits, current mattress, budget, etc. He took a few minutes to explain features of various mattresses and then let us test drive. Based on our likes or dislikes about the mattress we just tested he showed us different mattresses. We eventually settled on one, Paul priced it and then we left to do more comparative shopping as Sleep Outfitters was our first stop. As mentioned the other stores were similarly priced & the sales people were fine but we really appreciated Paul's sales style and expertise. We are now sleeping comfortably on our new Sleep Outfitters mattress from Paul at the Mayfield Hts. store.

Great service! Had a warranty issue which got resolved promptly. Would recommend buying from…read morethem to anyone!

I bought a beautiful Ashley bedroom set here. It was a king set, so it was my luck that they also…read moresell quality mattresses. The pricing is the best you will find in the greater Cleveland area. These guys used to own Best Furniture over in Mentor, which also had quality furniture at low prices. Their approach is very consultative, but not pesky at all (which I can't say for some other stores in the area). The bottom line is, if you go to Ashley and find something you like, you'll probably find the same exact piece here but cheaper. That's what happened to me. Will definitely recommend to all of my friends and family.

Went to several different furniture stores in the area but was surprised at their high prices! We…read moreended up here and are so happy we did. The prices are lower than other shops for the exact same or better thing. Ron is a great salesman--the type of guy you want to grab a beer with once the shopping is done. Dolores was so sweet and greeted us promptly when we walked in. I never thought I would have fun couch shopping but these two had me cracking up. I will be back for a coffee table soon!

I was extremely disappointed with Levin furniture. They do not honor their warranties and…read moreconveniently find re-organization as an excuse for lying to their customers about lifetime warranties. I would avoid them like the plague.

Frighteningly rude. After a long search I made a selection and agreed to buy, but when the…read moresalesman started nickel-and-diming me on the sale price I was forced to walk.

My husband and I recently visited this location as we were looking for bunkbeds for our…read moregrandchildren. Will Calhoun helped us out tremendously! He was knowledgeable and very patient with us throughout the entire process. I have to say the the Customer Service and attention to detail to make sure customers are happy are well worth a return visit. Upon delivery and set up, I discovered that there was an issue with the ladder to the bunk bed. I called Will C. immediately and he got the process started to correct the issue. Connie P - Lyndhurst OH

I purchased Durapella slate gray sectional from Ashley in February 2025, delivered in March…read more2025(purchase price 4K) I was told DuraPella was guaranteed to be indestructible. The sales associated took his car key multiple times to the couch to demonstrate the durability. On July 4 we discovered a small area on the side of the couch where the gray material was peeling off the couch. I put in a claim and have been denied, stating they do not cover "cuts", the damage appears to be accidental rather than a defect. I am not sure how peeling material would be accidental damage. I will never purchase from Ashley again, I would recommend Bobs Furniture over Ashley. Ashley does not stand behind the products, their customer service is just awful. Bob's definitely stands behind their products. Allison W. Cleveland, Ohio