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    Tempur-Pedic Flagship Store - Westfield UTC

    2.8 (9 reviews)
    Open 10:00 am - 8:00 pm
    Updated 2 months ago

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    5 months ago

    Barry was amazing from start to finish. We are in love with our new mattress! He was honest and extremely helpful.

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    6 months ago

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    4 years ago

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    Mattress Store San Diego

    Mattress Store San Diego

    4.9
    (517 reviews)
    20.5 mi
    $$

    UPDATE: my mattress delivered earlier today! forgot to mention i also took up Darren's suggestion…read moreof purchasing a mattress protector that they sell in stores that was also delivered. currently typing up this update as i'm laying very comfy, thank you so much! found my much needed mattress upgrade from here at such an affordable price! lengthy review coming up for those who love one! haha, but to make it short, mattress store san diego is the place to go if you're looking to buy/upgrade your bedroom! after doing some research in terms of pricing of mattresses, i came across this place right here on yelp! i love that it's a local business to support. it's not your ordinary furniture mattress store as it is located in a warehouse, please do not let that stop you from checking this place out!! the selection of mattresses to try and test out that is provided is just as amazing! there were many high quality mattresses/brand names to choose from! the selection of bed frames are also really nice and affordable my family and i were greeted by the owner Darren, super nice and helpful! he gave us a quick rundown of the pricing and what i loved about the experience was that he highly encouraged us to take the time to test out all the mattresses at no rush. i went in blindly, not knowing what type of mattress i wanted, so Darren was able to give my parents and i some knowledge on certain mattresses we were looking at to help me narrow down on what i was looking for! it even got my parents to start shopping around for an upgrade. my family and i spent about roughly an hour and a half trying out all the mattresses to find one that we could see ourselves sleeping on. i was torn between two mattresses but went with the Serta Grandmere when it came to purchasing, everything was communicated efficiently between Darren and I to make sure we were both on the same page! same day and next day delivery are offered, one of the things that also drew me into checking this place out to shop for my mattress! i also got to use the check-in offer for a free bamboo pillow

    I bought a mattress from this store because I trusted the information I was given during the sales…read moreprocess. I was shown a floor model and was led to believe that the boxed mattress I purchased would feel the same. However, after taking it home and sleeping on it for the first night, the experience was completely different. I woke up with severe neck, back, and body pain--as if I had worked a double shift. Since then, I haven't been able to get a good night's sleep. When I went back to the store to express my concerns, the first employee told me that I simply needed to "adjust" to the mattress, comparing it to breaking in a new pair of shoes. I was also told that returning it would cost me $248, which is such a high fee that it left me with virtually no realistic option. Later, I called the store hoping to find a solution, and another employee gave me the exact same comparison to a pair of shoes. That comparison is completely irrational. A mattress is not a pair of shoes. A mattress directly affects your sleep, your health, and your quality of life. If it causes significant pain from the very first night, that is a serious issue--not something customers should simply be expected to tolerate. What bothered me even more were the contradictions. First, I was told that I needed to sleep on the mattress for many nights so it would soften up and become more comfortable. But in the same conversation, I was also told that the floor model felt different because it had already been broken in from being used by customers in the store. That explanation simply doesn't make sense. No one sleeps on a showroom mattress every night, so how can that be the reason it feels so different? What frustrates me the most is that none of this was disclosed before I made my purchase. Had I been told that the mattress I took home would not feel like the one I tested in the store, I would never have bought it. That is essential information every customer deserves to know before making such an important purchase. I am writing this review to help other customers avoid going through the same experience. Buyers deserve honest information before making a decision--not incomplete explanations during the sale, contradictory answers afterward, and a return fee so expensive that many people feel trapped with a mattress that causes them pain.

    Photos
    We now offer the high end mattress factory made in USA from MLily great prices !!
    We now offer the high end mattress factory made in USA from MLily great prices !!
    Wireless remote Adjustable bed frame
    Wireless remote Adjustable bed frame
    We now offer the high end mattress factory made in USA from MLily great prices !!

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    We now offer the high end mattress factory made in USA from MLily great prices !!
    Mattress Makers

    Mattress Makers

    4.9
    (141 reviews)
    13.3 mi
    $$
    Family-owned & operated
    Offers customized solutions

    Juliana made our mattress shopping easy. So informative and personable without the pressure the…read moretraditional mattress places have. We were pleasantly surprised to learn we could get a cleaner more environmentally friendly mattress in our price range. The mattress is made to order as are their pillows! Thanks Juliana for making this a pleasant experience.

    We specifically chose Mattress Makers because they promote custom firmness options, and we needed a…read moretruly firm mattress for my husband's bad back. their website says "OUR GUARANTEE OF QUALITY We give you a full 10 years to make sure you are loving your mattress. This is made possible because we make our own mattresses. Even if there's nothing wrong with your mattress and you just want to make it more comfortable, not a problem. Mattress is too firm or too soft? No problem at all, we'll adjust it. All that matters is your comfort and how it feels to you." THEY DO NOT FOLLOW THROUGH ON THAT PROMISE! By February, less than a year later, the mattress had become far too soft and unsupportive. Since we were still within the 12 month warranty period, we asked to exchange it for a firmer model. After waiting about a month, the replacement was delivered, but even the delivery team mentioned it appeared to be the same mattress. Unfortunately, it felt no different and did not solve the issue. When we contacted them again in April, still within the warranty period, we were told our option was to buy another mattress for nearly $3,000, with only a small discount offered. Very disappointing experience. If you need a genuinely firm mattress or have back issues, I would be cautious and clarify the warranty and exchange policy before purchasing.

    Photos
    Not your Typical mattress store
    Not your Typical mattress store
    Mattress Makers
    Taking a quick snooze on his 10 minute break.

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    Taking a quick snooze on his 10 minute break.
    BoxDrop Furniture & Mattress

    BoxDrop Furniture & Mattress

    4.5
    (79 reviews)
    7.1 mi

    Very easy to miss this place. Don't be intimated, small hole in the wall place with great value,…read moreproducts and affordable!! Parking is a little tricky, left at the light to get into the side road and park. Greeted at the door, nice gentleman. Did ask questions, would have been good manners to stand up and chat with us. But not a deal or removal of stars. He answered all of our questions with kindness. Sales taxes are included in the prices, so no surprises. You get what you see, ask for 30 day warranty stuff. Delivery prices range based on how close or far you live. It's still very reasonable. Removal of old furniture is also available for a separate price. More or less to pay the guys that do it and dump fees. Again reasonable. Great shop and will be back on the hunt for a king bed frame. High turn over so things change weekly. If you see something you like, better grab it. Probably won't be there when you come a week later. Best luck fabulous yelpers !!

    The owner is a SCAM. She will lie to you saying things are in stock but they're not. I even let her…read moreknow DAY of I was on my way and still she didn't tell me anything. But either way furniture here is badly made, very cheap. This place doesn't even deserve one star, actually they deserve a negative. Very misleading. I had messaged them on IG for a dresser. The person on there said they have one in stock left. We drove 20 miles just for them to be like oh no we don't have any left we just have the floor model available. The floor model was damaged and the guy was like I can do $20 off. We asked for free delivery and we'll take it. The guy had us ask the manager and she said no. I'm like okay well whoever messaged me on IG said it was available so this was such a waste of time. The guy was like oh she probably meant the floor model was the only one available. Even if that was the case, she didn't state that. She said they have one more IN STOCK. So she was not referring to the floor model. Anyways floor model was damaged and managers attitude was trash. I will be finding another furniture store. This place is overly hyped up for no reason. Bad quality either way. Don't lie and then get caught up in the lie after, it's not going to make us want to buy from you. I even messaged you on IG right BEFORE we started driving saying we'll get there by 1:30pm. You saw the message and say can't wait to see you. YET, you failed to tell me you no longer had it available. You knew I was coming and instead of letting me know the "last one" had been sold, you still allowed me to make my way there for NO REASON. This place is very untrustworthy. Do not come here and waste your time.

    Photos
    Memory foam mattress
    Memory foam mattress
    BoxDrop Furniture & Mattress
    Furniture arrived and being put together!

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    Furniture arrived and being put together!

    Tempur-Pedic Flagship Store - Westfield UTC - mattresses - Updated August 2026

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