Was a week late... kept promising and stringing me along. Go with a better company, not the lowest bidder.

I'm so glad that my vehicle shipment went as smooth as it did! I had previously had a nightmare ordeal with 3 different company's due to truck break downs, lack of communication, and flat out in unprofessionalism a couple of weeks before Christmas so I decided to wait until after the new year to search again. Tempus Logix really made up for all of the other bad experiences and restored my faith with the auto transport industry. I spoke with Peter who set everything up and listened to my needs. Remarkably...I didn't have any issues with the price of my quote changing which was a great concern of mine. My vehicle was scheduled for pickup within a week of contacting Tempus, and delivered with in the stated timeframe. Thank you guys for standing by your word and getting my car to me hassle free! read more

Overall good service. I requested service on Friday. They scheduled one driver on Sunday but he cancelled on me because of truck issues. Then, they scheduled on next Thursday but charged extra 100$. That was a shocker as they had told the vehicle would be picked up within 1-5 days for sure. I had to leave the city on next Friday and hence I had no option but pay extra 100$ for timely pick up. The driver was good, he delivered on 5th day. read more

Tempus Logix did a great job of getting my car shipped across the country. They have great communication and I never had to wonder where my car was or what was going to happen next. read more

Classic bait and switch. Found out about them on uship. Reached out to them on a Frida evening, spoke to a gentleman that quoted me $1500 for open trailer shipping on 2 vehicles. He stated that the person that was going to push the order thru would be available in the morning and that I would get an email Saturday morning on how to book. He reassured me that this would be done, no problem and that he had all my info. Fast forward to Monday, I called them asking about the email I was promised, long behold, nothing was saved and no one knew who I was. I had advised that I was quoted $1500 and the gentleman I spoke with said his manager would be in the morning and I would get a quote emailed and that he may even be able to get me a better rate. Tuesday morning arrives and FINALLY after 4 days I get an email only to be disappointed. They had increased the rate to $1650 and stated they could not honor the already quoted price. I will take my business elsewhere. Buyer beware. read more

Great service, shipping was quick and efficient, and arrived as ordered!

Lead time stated was 5 days from first available date and waited over three weeks from the time it was booked to it actually being assigned. Was originally quoted an additional $2-300 over the phone and was charged $500 more just to get my car shipped. At this point now that it has been over three weeks, I just want my vehicle. This company has a lot of communication issues. No matter if you call or email, you will just get the standard we working on it and we will give you an update ASAP. If you need your car shipped and price transparency, just stay away from Tempus Logix as pick up time frame and price quote is not a matter of priority but just a mere suggestion since they have all the time in the world to work on it. If you need your car shipped, maybe consider a larger company like Road Runner if you need it pick up within a reasonable timeframe and actual price transparency. Update: Was contacted by a customer service representative and by the tone of their voice it seemed they were more angry than I was. As someone who is calling people to try to resolve an issue, I think a calmer tone of voice and empathy should be used. I was never communicated that more time was needed to locate a driver or another driver at that. I was the proactive one reaching out each time to get a sense of scheduling so being communicated that more time was needed is false. In my email I did state I was going to cancel if you cannot fulfill my order and communicated over the phone if you cannot get it done after weeks of waiting I will cancel. It was not until then I was actually assigned a carrier. Overall the customer service representative offered $150 on my next shipment to take this down but who would use their service again. They then counter offered with refunding me $100 to take this review down which would be disingenuous. I didn't even bring up the fact that over the phone I was quoted $492 additional for transport cost and was sent an invoice for $500. Good job on cheating me out of my money and that additional $8. read more

Unfortunately, I had a truly horrible experience with Tempus Logix attempting to ship my car from SF to Boston. Tl;dr is that they failed at every piece of the process, were very challenging to communicate with, lied multiple times, and ended up simply telling me to cancel the order as they couldn't get the job done. I know this is a challenging industry so I have some sympathy, but the lack of communication was a huge problem and overall the process was the worst experience I've ever had with a shipping company of any type. Zero things went well, and everything went horribly. Scheduling and the month before: -On 2/22, I booked a pickup with Tempus Logix and agreed to pay $300 extra for a "Guaranteed Pickup" date. The guaranteed pickup date was 3/23. I needed this because I was leaving town on the 24th which I explained in the initial call. I left this call feeling good about having a guaranteed day. -On 3/1 I reached out just to check in and was told I'd hear closer to pickup. -On 3/18 (5 days to pickup) I reached out to check in and was told I'd hear exact details between the 19th and 22nd. -I received no contact on the 19th, 20th, 21st, or 22nd, so I reached out on the night of the 22nd as it was now 1 day away and they had failed to contact me despite promising to. I got no response that night. -We're now 0/1 on promises. This becomes a theme. Now it's pickup day, 3/23: -Reminder: I paid $300 extra for a guaranteed pickup, and scheduled it a full month in advance for this day. They failed to contact me beforehand, but I still was optimistic about the car being picked up. -This AM, I got an email reply saying they were working on it and would let me know ASAP. -I heard nothing all day via email, phone or other. We're now 0/2 on promises as they literally did not reach out at any point during the day. -I called at 5pm and was told that the pickup was delayed by 1 day, to 3/24. We're now 0/3 on promises as the 'guaranteed' pickup day came and went. -This was a huge mess as I had never been told this before and was flying out of town on 3/24. Now after 5pm, I scrambled to find a place to leave the car and a person to look after it. This was a friend in town who had street parking nearby. He agreed to help handle the pickup the next day on short notice. We were promised the car would be picked up the next day. -3/24: I fly from SF to Boston - I am now 3,000 miles away. -The car does not get picked up. There was no proactive outreach - my friend and I had to each call Tempus to get the update that it wouldn't happen. We're now 0/4 on promises, and my friend has to move the car every 2 hours to avoid a ticket. -We were now promised it would happen on 3/25, the next day. -3/25: Pickup did not happen. We're now 0/5 on promises with no end in sight. My friend has to leave town for the weekend and there's no backup to the backup, so we're kind of screwed. -Same as before, we heard nothing and had to call Tempus ourselves. When I called they basically said "yeah, we failed, you should cancel the order". So I cancelled the order and was refunded my deposit (yay). At this point, I had to schedule a different moving company (Montway, who picked up the car the next week). My friend had to drive the car 50 miles to a new pickup location (a friend's driveway in the suburbs) since we couldn't simply leave our car in the city. Throughout the entire process I always had to reach out to Tempus. They never reached out to give me updates. Even as things were totally falling apart, this was constant. I always had to call them, email them, and ask them the questions. There were never any apologies, sympathy or help given. It was just a rinse-repeat of them failing to get the car, promising a new day, and then failing to deliver on that, until the end. They failed on every single piece of the process and it seemed like it was just business as usual every time I spoke with a rep. I have never experienced customer service, or just actual service, this bad across my 5+ moves including shipping my possessions and my car. This was the most stressful interaction I've ever had with a company and they did nothing to help alleviate that during the entire process. The fact that it ended with Tempus simply recommending a cancellation instead of helping solve the problem was just the cherry on top. Disclaimer again that I know this industry is challenging, but this was insanely bad. I would recommend Montway based on my experience after this fell apart and I would certainly not recommend Tempus. UPDATE: a quality manager called me. They: -Acknowledged that everything I said was true, and apologized sincerely, which I appreciated. This was a nice gesture. -Offered me $100 off my next booking, which I will not use. -Asked me to change my review to 4 or 5 stars. I am not comfortable with this. -I appreciated them reaching out to apologize, but asking to change the review would be completely disingenuous on my part. read more

Tempus Logix are very professional, caring and very understanding. They know how to transport your vehicle safe and make it easy for you.

The reviews I read for this company are absolutely amazing. That's why I am extremely disappointed with the customer service I have received and delay in transportation . I was guaranteed calls back to follow up on my car . I have never once received a call back . I was told I would receive my car back within 5 days . I was in those five days promised the car would be on the truck everyday . Now , I am going on seven days and they told me the truck it is going on is broken so now there's concerns they are putting my car on a truck that is not in proper working condition . I would recommend any other company over this . You could even pay less money than this and get a better company . Don't use this company whatever you do ! read more

the car took longer than the time frame they guaranteed . they kept saying oh the truck its going to be on is broken which isn't reassuring at all knowing my car was going to be on a broken truck . read more

Wow. I've been using transporters for the past 20 years and Tempus was incredible. From California to Michigan the Porsche showed up one time! Perfect delivery. Communication was above and beyond! Jim took care of my file as if it were his own vehicle. will only use these guys in future. read more

Quite went up 30 percent in days. First one expired and I had not won the ebay bid....answer was shady "oh ya we might have had a driver in the area" so that means the driver slept in the truck for 10 days and suddenly left when I resubmitted the quote.... read more

I accepted their quote on 2/14 and paid them on 2/15. They were to pick up the vehicle on a choice of three dates. I flew to California to meet them and they would not tell me when they could come. They ended up picking the car up two days late. But then took them 11 days to get the vehicle to Illinois. When it arrived it was covered in dirt and salt. After it was washed it was found to be severely damaged and they took no responsibility. read more

They got my car to me within 48hrs after placing the order, but not without issues. I was unsure of the operable status of my Copart car, so I opted to pay extra for the inoperable vehicle quote. I was quoted $714, and just 5 minutes later I placed my order. You put down a deposit that is included in the quoted cost, in this case being $166 and then pay the rest in cash to the driver upon arrival. Great, I thought! However when I spoke to a company rep that day, they wanted the deposit PLUS the quoted total cost. All in all, I had to come out of pocket $863, despite the email confirmation quoting an out of pocket total cost of $714. When I brought up my confusion, they said it was due to the "demands of the market." I placed my order and got the email confirmation within 5 minutes of receiving my quote so buyers beware and take that with a grain of salt. Nothing I could do about it since I technically did place the order, and by placing an order you agree to not hold them liable for price changes. But it seemed like a shady business practice considering it was only 5 mins between quote to confirmation. I was told I'd hear back from a manager about this issue, but never did. The driver was nice though, and helpfully completed my delivery without issues. He did not have a winch though, and that was something I was promised would be included to help with the delivery (because I paid extra for INOP) if the car didn't work. read more

This company knows how to get the job done.The customer service team was amazing and helpful. The driver was really polite and professional, I would recommend them to anyone, if you want a great price, and clean efficient service. read more

Above all else, price was reasonable/pickup and delivery times were spot on, but I denoted several times in several places that my truck had a manual transmission and the delivery driver had no idea how to operate it. He made me load my own vehicle onto the trailer, and upon delivery (I wasn't present) SEVERELY burnt my clutch/stalled out at least 25 times trying to unload it. Nearly wrecked it coming off the trailer. Not impressed! read more