Alicia is rather amazing along with her nurse Kristen. My child had some special issues and we were…read moreguided to the right referrals immediately. Will always be appreciative of this team with Heather at referrals too. Thank you.

We recently switched from a pediatrician in Franklin to Grace Pediatrics in Thompsons Station,…read moremainly because it is closer to our home. We have been blown away by the care that we have received from Grace Pediatrics! I am so happy that we made the switch, not only because it's closer to our home, but because we like it much more! I feel more supported by the staff, where at the other office, I felt like we were just a number to them. I cannot recommend Grace Pediatrics enough!

Dr. Woods practice is amazing. My friends and I have been going for many years and it is easy to…read moremake an appointment and very little wait time. Dr. Woods is professional and personable. I actually work in healthcare and sought her practice out many years ago because I knew she gave stellar competent care in a caring understanding way. She listens and you don't feel rushed--which most clinics now make you feel like cattle being herded through. Here you feel valued and not rushed. Highly recommend.

Dr. Susanna is wonderful. Very patient to the patient and listens carefully; the front staff was…read morefine also, cannot see what other reviewers have said.

Haley and the entire staff were amazing. Made me feel right at home and took exceptional care of…read moreme. Moved from CA and have not found anyone good here until I took the drive from Christiana to Franklin (40 minutes) and I have found my place!!!

I wouldn't trust anyone other than The Look with my aesthetic needs! They have made me feel better…read morein my skin that I ever dreamed I would. Plus, the place is beautiful so it's a nice spot to spend a little time

Hallelujah! I found an incredible skin and weight loss medispa with all the goods, services and…read moreTALENT--best of all, I don't have to drive into Nashville, I'm always treated royally and they do all they can to make my life as simple as possible while helping me achieve my aesthetic goals. The fact that no one can guess my age is proof, Thank you Queen Laura and team!

I had an appointment with Kim in May; wasn't impressed. She basically told me that my weight was…read morewithin an acceptable range for my height. I didn't agree. I know what I want to weigh and that wasn't taken into consideration by her. She is more concerned about her reputation than helping patients achieve the body they want. Since my appointment, I have been so depressed that I have gained even more weight. I am looking at other possibilities. I will find someone that will listen to my concerns and help me get my body back to where it was and fit into my clothes. The patient's concerns should be a top priority.

I feel terrible writing a bad review but people should be warned to do their research prior, not…read moreafter getting a huge bill in the mail months later. I went in because I wasn't feeing good and hoped to get a medication to relieve terrible cold symptoms. They quickly tested for covid, strep and flu which were all negative. It was then suggested that those aren't thorough enough and they could take another swab and send to their lab which would be ready the next day. I asked about cost which the provider said she wasn't sure (big surprise) but wouldn't be much and insurance should cover it anyway. First of all it was close to 3 days before I got results and was already feeling better at that point. When I called to get an update after 48 hours I was told it could take up to 72 hours. So that was the first miscommunication. The second and worst is that the lab they sent to are 3rd party...not their lab as I was told. They have no ties to the billing and just hand you off to them to bill you whatever they see fit. They ran an insane amount of completely unnecessary tests that $1214.05. Insurance does not cover these tests because they found them to be medically unnecessary, which they were. I am assuming that instead of spending the time to decide exactly what tests should have been requested based on my specific case they chose to send a free for all and have them test for everything under the sun. I had request to have the break down of the bill sent to me (not easy) and then research what each test meant and understand the codes. I won't go into too much detail on my finding except to say that 90% of the tests should not have been done and some were billed/coded to be redundant resulting in excess charges. While I find the billing practices of the lab (Phase 2 Labs) unethical, I also hold Physicians Urgent Care responsible for lack of disclosure and overall careless in their testing practices. My advice is to take the time to ask more thorough questions when they offer to send any testing off to the labs. Mainly what exactly are the tests and why they are suggesting them. Maybe that will give them pause to think that maybe each test that their patients will be charged for should be applicable to the person.

I scheduled what I believed to be a routine physical exam, which should have been fully covered by…read moremy insurance. Instead, the doctor's office coded the visit as "establishing care," resulting in my insurance only covering half of the cost. At no point did anyone in the office explain that this change in coding would lead to additional charges. When I checked in, the receptionist even took my credit card information and assured me it would not be charged since the visit should be covered. Later, I received a surprise bill anyway. When I called their billing support team for clarification, they offered no help and made no effort to resolve the issue. This lack of transparency and accountability -- from the front desk to billing -- left me feeling misled and frustrated. Patients deserve clear communication about costs and honest assistance when problems arise, but this office failed on both fronts.

As government has destroyed the quality of healthcare in this country, GracePointe is an oasis in a…read moredesert of dumbxxxxx. They are not poison pushers like the average allopath; however, they prescribe meds when needed. Jennifer specializes in bio-identical hormones for women (maybe men too), and I love her! She spends as much time as needed to learn about you and explain the solutions. I had severe cramping during menses (9-10 in severity) and blood tests along with symptom-eval pointed to Estrogen Dominance. In the end, a simple supplement totally fixed the problem. No more pain! Rob has seen it all medically. Former military medical and still serves in reserves, he is not afraid to tackle your health problem. He's not a psychiatrist; so, if you have mental issues then you need to go somewhere else. They helped me when I got Covid, and I was well in a week. (The hospital would have killed me to gain Cares Act-govt bonus money) Many plans are available that even include house calls. GracePointe offers good old-fashioned, proper healthcare like it used to be--before the fall. I don't know what I would do without them.

I've been a patient at Gracepointe for years, and unfortunately my recent experience has been…read moreextremely disappointing. I rely on prescription-strength allergy medication (Zyrtec D) because over-the-counter options do not work for me. The week of Thanksgiving, I realized I was running low, so I called the office and spoke with Christopher, who said he would speak with Brenda--the provider I normally see--and that she would call me back. I never received a call. The following Monday, I called again and was told there was suddenly a letter in my file discontinuing my medication because I've been on it for five years. This was news to me. On 12/3/25, I spoke with the office manager, who said she would look into the situation with both Rob and Brenda and call me back. Once again, no one followed up. The staff at this facility knows I get seriously sick from allergies, yet no one seems concerned or willing to communicate. After this experience, I cannot recommend Gracepointe to anyone. Their lack of follow-through and disregard for patient needs is unacceptable.

I love Dr Shurwood. He is very smart and compassionate. Their office is clean , and they are prompt…read more. The exray tech bald guy is cool too . They have mostly everything you need there in that office . They can do blood work . My whole family uses Dr. Shurwood . I highly highly recommend.

nurse April is extremely unprofessional. All I asked her for was a phone number and in the end she…read morewent on a tirade followed by hanging up on me. When I asked for the number, she wanted to know why I wanted the number. I told her. She didn't like what I had to say and started stating lies about me. Saying I was yelling at her when I wasn't. I followed up with DMA management and was talking the exact same way and specifically asked if I was yelling and they said no definitely not. Then she went on to tell me she won't get me a script as if I asked her for one. I never did. She is just a nurse and does not have the authority to write scripts. All I ever asked her for was a phone number and she never provided it.

A (REPEAT) and resounding 5 stars for Star Therapy at Westhaven where their level of quality of…read morecare, courtesy of staff, attention to my personal needs, both physical and overall well-being are superb. From the welcome by receptionist Andrew to the very "tuned in - attentive") personal care provided by staff (especially Jake and Shannon, et al) my program was personally tailored to the specific physical needs; modifications were also easily made whenever needed. Scheduling the sessions for my therapy was convenient. Plus, an at-home smart-phone app was also tailored for my personal program. Overall, this was one of the very best PT experiences I've had. (And, being an aging US Army Vietnam Vet....I've had quite a few.) I highly recommend STAR PT for their level of professionalism, attention to detail, and ability to accommodate changes to my active life schedule and my physical concerns.

My husband does martial arts and had a knee injury. After several weeks of therapy at STAR…read morePhysical therapy, he was able to go back to doing what he loves. So, when I had a pinched nerve in my back that started back in March, he insisted that I go have it checked out. I have had one session and already am starting to feel better. The office staff was upbeat and friendly and my physical therapist even gave me homework to do to hopefully get my back on track. This group has been nothing but beneficial to our family. I highly recommend!