Absolutely go elsewhere for a routine mammogram. Wait times are ridiculous and there's no…read morecommunication whatsoever from staff. You wait to register, and then you come upstairs and wait to be taken back to change, and then you wait again in a robe. I was finally seen after noon but not before having to seek attention and complain. Why put yourself through the frustration?

Sarah Cannon (named after the woman who was known as Mini Pearl on Hee-Haw) Cancer Treatment and…read moreResearch Center is part of TN Oncology but specifically focus's on blood disorders. They are top notch in service and in saving lives. From oral treatments to infusions and bone marrow transplants Sarah Cannon has the staff and resources to not only give you hope about treating your cancer but also will help you optimize your resources thrive.

Totally the most compassionate people I've ever had the pleasure to meet. From my first day,…read morethey've treated me like we're old friends. If you have any questions, they get you the answers. I love all of them.

Dr Zukbus at the Laverne Tristar hospital was great in helping me fight cancer quickly and…read moreprofessionally; after I had been going to many doctors and hospitals. I am thankful to have contacted Tennessee oncology smyrna at Tristar medical center. I would give them six stars if possible!!

My oncologist is awesome. Dr Shipley is so kind. The ladies and the nurses are very nice. I like it…read morehere but glad I don't have to be back for 6 months.

Dr Ma is the best quality care. She explains in common language. Dr Ma listens well and answers all…read moremy questions completely. I left with a better understanding of my disease. She also provided educational material to help me improve my health. The office staff greeted me with a smile and check out was a little longer than expected.

Unfortunately this clinic has a bad reputation even among medical professionals for being…read moreinaccessible if something goes wrong. They are like a mill, and their business model relies on scheduling more infusions and enrolling more patients versus troubleshooting complex outcomes and treatment side effects. The doctors are bizarrely unreachable, even if you find yourself in serious condition. I cannot in good conscience recommend that anyone go to this clinic.

I found myself an inpatient at TriStar Horizon (NO, I'm not contagious!) They've taken pretty good…read morecare of me here. I'll break things down into pros and cons: Pros: 1. Everyone here is super-nice and respectful. 2. My privacy has been respected. I mean, they keep the door shut when you're buck naked in bed, or having a procedure performed. 3. Everyone is genuinely interested in helping you recover your health so you can get back to your life. Cons: 1. Sometimes when you use the call button to summon some help, they might forget about you. (I'll grant that you might be trying to reach someone when it's super-busy, but this happens more often than I'd like to see. Surely there's a solution to this problem.) 2. The menu is BORING! There are only so many days a person can eat overcooked scrambled eggs and tough turkey sausage. Thankfully, you have a little wiggle room if you can get hold of their "Menu at a Glance" which has a few different options you can request by calling down to the dietary office. 3. I use CPAP therapy, but I was only allowed to use a hospital-approved machine. A very loud hospital-approved machine with a very ill-fitting face mask. I mean, it got the job done, and I didn't suffocate in my sleep, but... That's all I can say about that. All in all, it's been a good stay, if you can forget you're in a hospital. I realize that everyone's experience with TriStar Horizon may differ. We've all heard the horror stories about different facilities. As for my experience, it's been pretty good, no horror stories and only a few minor inconveniences. No major complaints. I'm happy I chose to be treated here. And I recommend them.

I had the absolute best care earlier today at the emergency room. Everyone from the receptionist,…read moreto the nurses, CT, ultrasound and even billing were great. They were so busy, but every staff member was friendly, knowledgeable, efficient and accommodating. I highly recommend Tristar Horizon. Thank you for all yall do!

I am a current patient at Tennessee Oncology who's been battling stage 4 glioblastoma brain tumors…read moresince February 2024. I'm writing to share my experience and offer suggestions to improve patient care at your facility. MRI Scheduling & Results: Scheduling an MRI and meeting with the doctor on the same day is ineffective if the doctor doesn't have the results available. It wastes both the patient's and provider's time. Please consider adjusting scheduling protocols so results are ready and available before the consultation. Visual MRI Review: It should be standard practice for doctors to review MRI scans with patients using visual comparisons to prior scans. This helps the patient clearly understand any changes in tumor size or progression. Medication & Supplement Tracking: It's frustrating to be asked what medications and supplements I take when these are prescribed or documented by your team. There should be a centralized, up-to-date record that can be easily reviewed and updated each visit, rather than relying on patient recall every time. MRI Machine Availability: Having broken MRI machines and forcing terminally ill patients to wait weeks for rescheduling is unacceptable. There must be sufficient equipment or contingency plans in place to ensure timely scans for patients with critical needs. Nutrition Awareness: Offering candy and sugary treats in a cancer treatment facility is highly inappropriate. Sugar fuels many forms of cancer, and handing it out is akin to offering a cigarette to a lung cancer patient. Please reconsider the nutritional options you provide in the waiting areas. I share this feedback not to criticize but to advocate for better patient care. I would be happy to speak directly with your team to help improve the patient experience at Tennessee Oncology. Thank you for your time and consideration. Sincerely, Joe Fiore

My Mom is a patient of Tennessee Oncology. The clinic team and physician care are second-to-none…read more Grateful for the teams at St. Thomas West and Franklin.