If you decide to go to rehab here or leave a family member here. Beware of the follwing. Food is…read morenot edible most days. They will tell you you're eating in your room. You will not be taken out of room for any activities. You will get pt for an hour or less per day. You will wait up to an hour if you hit nurse button. You may not be given pillows or blankets. Thus happened 3 x, was told no lines available. Some nights yoy will have plastic pillow with no pillowcase. You may walk in and see loved one with tray across room meaning no access to water. You may see nurse call button on floor on a cord across room they can't reach. You will need to get them water and ice because pitcher will be empty. If you ask nurses any questions they will yell at you and I mean arms in the air yelling. If you get discharge papers read them, they will include signing that you will change your address, you will pay 214 a day for day 21-100. Ins stops payment on day 20! When discharged they will keep any narcotics you were prescribed but give you the rest of your meds. You will see at least 5 aides standing at nurses station pretty much all the time. You will find loved one on dirty sheets. Garbage can full. If you bring clothes upon check in they send to laundry and you may not see them again for 48 hrs. They ate short staffed and admit that so some days pt is 20 minutes and no pt on weekend, loved one will lay in bed all weekend getting weak, nurses nor aides will walk them to build strength. Don't worry about a shower because for 19 days you won't get one. Do read those discharge papers because they also ask to sign you ss check over to them. None of these papers were signed so lived one was discharged. If they were signed I believe they would not of discharged and collected 214 per day till 100 days? It's all about keeping the beds filled here and many elderly are there suffering like the one man who yelled for an hour because he had fallen. One breakfast I saw was a small sausage patty and one piece of bread that looked like toast but waa called French toast. Hard meat elderly cook never chew. Egg salad sandwich which was mostly 2 pieces of wheat bread. No boost or ensure just tiny cartons of some inedible strawberry protein drink. Be prepared to bring loved one food every day. Employees there say they won't even eat it!!! I have pictures I won't post here, I'll save that for when I contact every agency I can in addition to the 2 owners of this facility whom should both be fed this crap daily. I will say pt employees and business office all nice people. Head nurse first floor, reception 1st floor and whom ever answers phone there all need to be fired. I won't post names here. I'll save that too. Go anywhere but this place, it was beyond horrifically awful and they don't care about the elderly or upsetting them. If the aide who got rough with my mother is reading this. I'm coming after your job!!! When my mother asked..why are you being so hateful her reply was because I can be if I want, this after flipping her harshly in her bed with a broken tail bone. My mother was scared if this aide was working. You all pushed me to a point of anger that will now not stop me from putting this information everywhere it needs to go. My heart breaks for those that are still there!

This is one of many Elderwood facilities around WNY. This one offers assisted living in a nice 4…read morestory (I think) building. I've seen a two bedroom apartment and it's a reasonable size. There is a bigger one too. They go down to studios. Meals are at pre-set times and I gather the food is pretty good. But I didn't have any on any of my three visits. There is plenty of parking for both residents, although most don't have a car, and guests. There is an easy area in the front to pick up and drop off guests. There are common rooms where residents play cards, do puzzles, watch to etc. there is an exercise room with a trained person giving lessons daily. There is an outside courtyard area. Residents can have guests in for meals and there is the ability and space to host a small gathering too. All in all, I was impressed. This is a nice place for people who don't need skilled nursing, but would benefit from some additional help and meal prep. Ten apartments do have a small fridge and limited cooking ability. But the idea is you get your meals downstairs in the communal dining room.

Staff work very hard to care for those who choose this facility. Nursing care is very good and…read morestaff are very friendly and work to make the time there nice.

After they DROPPED our mother - the summary of chart said:…read more When helping resident to chair patient stated I can't walk anymore (Because she was in a wheelchair and couldn't walk) Resident then dropped to her knees. Me and the aide lowered her to the floor...she then leaned her head to the side and hit her head on the floor. EMTs were called.... A large purple bruise was noted to left shoulder. YEP THEY DROPPED HER- and then offered us $5000 to settle and then took nearly a year to give us the records & when we finally said we'd settle (we didn't want to relive the tragedy of this nightmare nursing home) - suddenly their underhanded lawyert took the offer off the table!!! Suffice it to say I wouldn't leave my dog at that place! NEGATIVE STARS DESERVED

My sister, age 74 with some disabilities, has been a resident of Amberleigh for over 15 years. Most…read moreof her time there it was a very good place for her and she was happy and comfortable. Although the quality of the facility, care and programming slipped somewhat over the years, things have nosedived dramatically since Kara became the new executive director. Food quality has declined, outside activities (bus trips for lunch or tours, etc.) have been significantly reduced and recently the facilities have been infested with bedbugs. To make matters worse there is absolutely no communication by Kara with outside family to explain or even acknowledge any of these issues, leaving us to be detectives to find out what is happening there. This is not acceptable for a facility charging $3,000 per month. An executive director who does not respond to telephone calls or emails is also not acceptable. In my opinion the friendly, family atmosphere of Amberleigh is gone, replaced by one of collect money, don't acknowledge problems and keep family in the dark. Needless to say, we are moving my sister out ASAP.

My mother has been a resident in the in the dependent living section since 01/2021…read more The quality of the service and food in the dining room has been steadily declining. When she first moved in there were linen table clothes and the tables were clean and set up for the next group of diners. The food was cooked well and hot when served. And the food tasted good. Not so any more. There are not enough servers. The pay scale at Amberleigh is very low. The employees need to be paid a living wage. Perhaps that would encourage people to apply for work at Amberleigh. The staff turnover is very high. The carpets in the halls are dirty and need to be replaced. The elevators are filthy and in need of a deep cleaning. Amberleigh has been very good about increasing the rent each year. On the plus side, the staff are very friendly and helpful. The entertainment provided by Amberleigh is great! My mother has made many friends and enjoys spending time with them.

Fredonia Place of Williamsville has exceeded our expectations. My mother is cared for with the…read moreutmost respect and dignity. Each member of the community from the owner to the director, nurses, med techs, recreation leaders, dining hall and maintenance staff, and reception folks, are friendly, positive, trusted, and devoted. The facility is a beautiful-all brand new with lots of natural light. The residents are served three healthy and very good meals, offering a lot of variety and choice. Activities such as art classes, live music, happy hours, and entertainment, are provided daily and well attended. We have used their modern and cozy community spaces to hold family get-togethers to make it easier for my mom and have sat out in the pretty courtyard where flowers are planted and tended to. There is also a very beautiful Chapel that is in the center of the building and used daily for spiritual reflection. The grounds are well maintained and the space inside is immaculate. Most of all, my mom's health is better than it has been in years. We attribute this to the consistent medication schedule, social environment, and individualized care. There is no more having to go out to doctor's appointments or the pharmacy since all of that is monitored by the medical staff. When we visit with mom now, we visit; we do not have to worry about all the care details that distracted us. We are so grateful to all at Fredonia Place.

Great place to be! Residents are friendly, and staff is caring. The director of the kitchen does a…read morefantastic job with the food.

I am writing this review on Jan 3, 2025 I share this because the negative reviews I see here are…read morefrom 2016-17. I will also say here that I do not work here nor have I ever worked here. Brompton Heights, in my opinion, is one of the best I have ever walked into. After 40 years as a professional in the medical field, I have seen many many things, both good and bad. I am especially keen to keep an eye out for things that aren't so good in the nursing home industry. My loved one's assisted living journey began at another local facility. Because of the less than good care that was received he moved to Brompton Heights. This is a decision our family will never regret. There was also never a day or even a moment when he or his family was not treated with respect and dignity. He was without a doubt, a member of the Brompton community. He sadly left us on 12/31/24 because of recurrent cancer while under Hospice care. My biggest concern and fear upon learning his cancer had returned was how his pain would be managed. I was truly scared of this unknown. I can now honestly say that there was never a time where his physical or emotional needs were not met within a short period of time I can only speak to the tremendous staff on the North unit but I have no doubt that the South unit demonstrates the same incredible quality of care. Every single person in every single department that met him treated him as he deserved to be treated, as someone who mattered. Almost every single time I walked into the facility I would see a staff member or two, or three gathered with a resident offering comfort and sharing a story or telling jokes I am grateful for the care that my loved one ( and my family members ) received during the time at Brompton. Thank you each and everyone one of you from the bottom of my heart.

This place is such an active environment. I was at the property for their Christmas party, and…read morethere was food, entertainment, crafts and families all over the place. Everyone, including the residents and staff, all had the biggest smiles on their faces.

Canterbury Woods in Williamsville is a CCRC and serves residents who are totally independent to…read morethose who need Assisted Living, Skilled Nursing or Memory Care. A person must be at least 62 to be accepted and must come in at the Independent level. There are several financial packages available. Whatever the rental cost of their apartment in Independent will be the same cost if the resident requires any of the other services as time goes on. In Independent Living, where I am most familiar, meals are provided in two fine restaurants and a cafe, and weekly cleaning is provided if you want it. Many people compare the living culture here with that of a cruise ship - there is access to a pool with a daily aqua aerobic class; yoga classes, balance and other exercise classes are available as well. There are also art classes; assorted classes in various topics by resident college professors; and to top is off there is a theater where professional and amateur performances are readily presented to the community and residents needn't even going outside. There is also a convenience store manned by volunteers and a Weekly Happy hour with music, wine and snacks. There is so much more! In my opinion after living here for eight years, I think it's a fine place to retire!

Looks great, people were nice..... but!.... MY GRANNY fell down the stairs because they were to…read moreslippery. Did NOT like that and neither did she. Please get better janitors to dry the stairs. Extra: granny's wheelchair broke while she was in it.

Tennyson is the one of the nicest assisted living places in the area IMO…read more The folks working there are amazing. They are like the folks that work at Disneyland, always friendly and helpful, always in character, never negative. The facility is immaculate. There is a movie room, library, each wing has a sitting room for cards, visitors, TV and a fireplace. There is crown molding and upgraded base molding throughout, it looks like a high end hotel. There is even a bird cage in the lobby with a dozen little exotic birdies flying about. The number of extra activities is off the charts. Singing, bingo, music, movies, ice cream socials, etc. Tennyson, does everything it can to make your aging loved one apart of the human race. Of course it is up to your loved one whether they engage but the staff does everything it can to remove the environmental obstructions.

I cannot say enough wonderful things about Tennyson Court. After several bad experiences with…read more"five star" rated assisted living facilities, we have finally found someplace that treats my father with the care and respect he deserves. He has been there for several months, and we have absolutely no complaints. The staff is superb - he, and his room, are always clean, fed, etc. Any questions I have had or requests regarding the care of my father have been addressed instantly. They treat him with dignity and respect and, when he is being difficult, they know him and are able to cajole him into what he needs to do. If we cannot see him for a day, we do not worry that he is being taken care of. If anyone is in the process of trying to find a place for mom or dad, I know how difficult it can be, and I recommend you stop in at Tennyson - totally recommend them without any reservation.

This place is a joke!! They don't administer medication to my grandma the way she should be given…read morethem! They don't seem to care about the patients as my grandma sat in shit for two hours! It's absolutely disgusting in here. I left here and immediately showered when I got home because of how dirty it is. I feel horrible for my grandma because I can't just take her and leave with her from here.

The new ADON is horrible. She's in their firing. Everyone. They're all sleeping with with each…read moreother, nurses and CNA's. Never has any linen to do your job. The place is horrible. Don't work here or put your family they do not care. They rarely give baths to residence or feed them properly. They yell at them and ignore them. The nurses are the laziest ones there always sleeping on the job. You have to do full bed changes on people soon as you walk in